Knack

RATING:

4.5

(82)

About Knack

Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an open API and payment processing. Knack enables users to build their own workflow solutions or use customizable templates available within the software. It has a variety of templates including a customer portal, job portal, inventory manager, donations manager, customer relationship manager, project manager, events calendar, job listing, product catalog and more. Users can add forms, maps, tables, e-commerce features, calendars and searches to their portal. Monthly pricing plans are available. Support is offered through email, chat, ov...

Knack Pricing

Try Knack for free for two weeks with no long-term commitments -- cancel your account at any time. If users pay for a year, they get two months free. Knack offers 3 pricing tiers. Starter: $39/month for 20,000 records and 2GB storage Pro: $79/month for 50,000 records and 10GB storage Corporate: $179/month for 125,000 records and 50GB storage

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Knack records

Knack Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Knack

1 - 5 of 78 Reviews

josh

Mechanical or Industrial Engineering, 51 - 200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2022

Makes building apps look easy!

Matthew

Verified reviewer

Used daily for more than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2016

Great software now good for users in Europe.

I use Knack to build my main business application. The interface and functionality is excellent and I have looked at all the alternatives at length. If you are not an IT person, then this really is the business. The tutorials are also good. The support team are responsive in the chat interface. During the two years I have been using the product there have been continuous upgrades which have been excellent.

PROS

Great intuitive interface, great software, fair pricing. Now that EU servers are available this makes it a great product for users like me who hold client data and need to comply with EU data privacy laws. I am already delighted with the product, but have seen a beta version of the new builder which in my view takes the produt from excellent to perfect. As a non-technical user (I am no more than a competent excel user) I had never thought I could build my own functioning application. With Knack, I can.

CONS

The standard support hours are based on the US working day so that means we in Europe have to wait. Having said that, if there is an emergency there is 24 hour response there. This is a minor niggle and I guess when Knack grows to dominate the world they will put more support on.

Phil

Consumer Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

Incredible Easy to Learn and Flexible Software

PROS

We had a lot of processes we could not manage anymore by just sharing Google Sheets. Within weeks we were able to create custom database driven applications that completely replaced dozens of spreadsheets, macros, and more. We have dozens of managers and corporate employees on it everyday. We love it.

CONS

My biggest qualm with Knack is the customer support -- but that's not a very big qualm at all. For what we pay we get enormous value, and it makes sense that support is limited for our plan to just chat and email, with longer response times. When we are finally attended to, the customer service is very helpful. Because of the low price point, I initially had concerns that it would be reliable for a company our size, where little mistakes can cause interdepartmental issues. However, Knack has always been online, and the issues we have had were mostly attributable to user errors.

Reason for choosing Knack

Prebuilt frontend for users to interact with, and much quicker deployment of datapages.

Kevin

2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2018

Useful but full of problems

PROS

Easy to create web-based apps. Can achieve a variety of tasks using 3rd party tools. You can embed your app in your website.

CONS

The interface is slow and limited. Can be quite clunky and frustrating and trying to work out how to achieve something with the help of Zapier. Customer support stinks. No one is ever able to sort any issues and if you make the slightest mistake or accidental you could break the whole app and be needing a backup which they charge , they quote 1-3 hours usually and takes 3-5 working days so not particularly business friendly. Javascript locks up occasionally in the back end and you're either left waiting and nothing happens or nothing happens when you click the save button. Fairly expensive considering how unpolished the software is and how woefully awful their customer support is. The reliance on Knack/Zapier/Webmerge integration doesn't always work seamlessly and learning to implement it yourself can result in duplicate Webmerges which cost a lot of money too.

Noel

Management Consulting, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2020

Excellent Tool - Highly Functional

I really like Knack. It's an absolutely super tool

PROS

Super tool for developing multi-user database focused applications. Per developer pricing (as opposed to per user). Easy to provide ROLE based access to different inputs, views and reports Super documentation and templates to learn from or get you started Rules to display and update screens/records Easy to add rich functionality to an application Really nice data import tool Single sign on with Google (and others) Excellent support API/Integration using tools like zapier

CONS

Need to know some basic html/css if you want customise the look of your screens No IF THEN logic (probably could use Zapier for this) Nice if users could import data (as opposed to builder) Easier back up tools

Reason for choosing Knack

Initially because of the licensing model which is per developer e.g. my app has 60 users. This costs $800/annum and the equivalent for example from Airtable would $14,500 (with out SSO) which came with Knack.