Appian Software


Appian is a low-code development platform designed for businesses of all sizes. It enables users to build business process management (BPM) applications. Key features include case management, BPM, three-step app development and application integration.

Appian’s low-code platform allows users to automate complex processes and create custom apps, which can be deployed on any device.

The social collaboration feature allows users to connect with other team members for project discussions. Appian offers pre-built connectors for integration with other applications without the need for code. Additionally, it offers data and analytics for interactive reports and document management.

Appian provides multiple deployment options including cloud-based, on-premise or a hybrid of both. Support includes online case management, phone support, live screen sharing, a knowledge base, phone and email.



61 Reviews of Appian

Overall rating

4.23 / 5 stars

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Showing 1 - 20 of 61 reviews

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Functionality

2 of 5

August 2018

Uses rule expression language— does not have native CEP

Pros

I’ve heard good things on Appian, and heard high degree of satisfaction, but we had a hard time with it at my firm.

Cons

Just IT and process analys map processes. Rule expression language. Has a plug in that offenses challenges from this, but we couldn’t get it to work properly.

May 2018

Kyle from K12 Systems

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Good for agile low code rapid development.

Rapid small scale development.

Pros

Appian is easy to learn and use. New employees usually pick it up quickly. Can develop and make rapid changes with less code than many other platforms. Large array of plugins to support the functionality you need like APIs or SQL integration. Constant product releases and continuous improvements.

Cons

Frequent updates can be annoying. Lack of documentation is a huge problem since you cant just google for answers.

March 2018

Ayesha Tabassum from VoltusWave

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

low code application platform as a service

Pros

The facts that Appian is low code, building an app literally takes days and weeks not months and years.

Cons

Appian should come up with a new price plan, even though it works fine for now the UI needs to be improved and a lot of new features have to be added.

January 2018

Sarah from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

A comfortable ship to be on board in the journey for digital transformation

Pros

Easy to modify the appearance of a form: you can do it with users. Flexibility: you can really create a lot of different apps for different topics. The speed in development in order to have the first functional mock-up as soon as possible.

Cons

Even if Appian is working a lot on it, it should improve the low-coding features. Improvement of the form design not using sail.

January 2018

Joe from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

A Flexible and Friendly BPM Tool

Pros

We have found Appian to be very flexible and well suited to whatever requirement we have thrown at it.

Cons

Appian training is quite basic and linear. On premise support could be better. So many product releases in a year can also make it difficult to stay on the latest version

January 2018

Vijay from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Appian - the perfect BPM tool that has Agile in mind

Pros

Its low code platform allows for rapid development, which fits well with the Agile framework. The user experience is enhanced with standard interfaces that are familiar throughout the Appian package. Appian has covered all the bases with all the plugins you could possibly need. From web APIs to SQL integration.

Cons

Appian lacks in on-premise support for high availability requirements. Appian training is linear and does not cater for real life problems. On-premise organisations suffer from the multiple releases/updates throughout the year. It seems every release has major updates.

January 2018

Keerthana from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Simplified automation and process workflow

Pros

I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space. Process Modeller has improved a lot and providing smart services use adds more value.

Cons

UX can also improve such as in consideration of some CMS system. Sometimes business usually compares the UX with some CMS systems like SharePoint.

January 2018

Savvy from Infobahn Softworld Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Perfect Use Cases and Deployment Scope

Pros

Quick and rapid designing and implementation of process and application (including workflows and UI). Easy integration between applications within Appian and out of Appian platform. Unified look and feel of implemented sites and navigation between applications.

Cons

Adding features to accept anonymous objects in process model instead of just strong typed objects. A better way to handle multiple calls for smart activities in a process model. More easy ways to navigate objects in the Designer tool

December 2017

Prabhdeep from Capgemini

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Review of Appian

Pros

It is quick to learn as compared to other BPM products.
Deployments are quick and easy.
UI is clean and responsiveness is built in.

Cons

Appian needs to reduce its license cost.
Some of the components needs to be improved in performance wise.

November 2017

Todd from Hiatus

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2017

Free Trial Rejected

Cons

We requested a free trial of Appian in order to build a workflow for our call center support staff. About a week after requesting the free trial I got a short email saying that our request was rejected because our organization did not meet the minimum requirements. No additional information was given. In this day when nearly all SaaS companies charge on a monthly basis and require significant time and energy to implement, how are we expected to want to buy a product that we can't even test to see if it meets our requirements?

April 2017

Ramganesh from Infosys

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2017

Real Appian Review

Great experience using the product very intuitive and powerful Like the product roadmap and where the product is headed in the future

Pros

Easy to use

Cons

Not Scalable to enterprise level

April 2017

Vamsi from Lam research

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2017

Appian review

Overall good. Good to learn about new features in 17.2 next version. Still need some more features and capabilities

April 2017

Sunil from Ryder systems

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Appian experience

Very process driven, quick app option for pic and then to the full development cycle is very helpful.

Pros

Easy to develop a quick app. Well documented

Cons

Expensive, Report need more options

April 2017

Bret from Kpmg

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2017

Appian review

There is no better nor cost efficient way to start your digital transformation than with Appian. With a complete development platform you will be deploying processes in a rid fashion.

Pros

Complete feature set

Cons

Can be a bit inflexible when it comes to UI design.

April 2017

Bruno from UF

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Hard start-up but fast delivery apps

On-premise solutions hard to maintain for not specialized it dept. Fantastic delivery experience on apps design and meet user requirements on time. Cloud the best choise

Pros

Flexibility

Cons

You can do everything

April 2017

Alok from Infosys Ltd

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Fanstastic product to do quick go to market

It has been helping us to get ahead of the curve in our transformation program. Combined with agile development it is getting business blessings. RPA seems interesting

Pros

Quick development. Fast output. Easy to upskill

Cons

Not a great amount of credentials in market from financial services related to work we do.

April 2017

Alexis from Accenture

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2017

Appian review

2 years working with appian on the customer site. I really like the platform but it s still missing some important feature

Pros

The easy to learn it and use it

Cons

It s missing some important features and tools in comparison at their competitors

April 2017

Frederic from GRDF

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2017

Grdf appreciation

A lot of features for the next release. We are waiting for since few months, it's why we are developing custom api and too much custom plug in.

Pros

Easy to create custom development. Easy to understand. Enable to do everything

Cons

Tempo, so poor and non flexible. Process Testing tool where are you ?

April 2017

Rawich from First Public Bank

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

April 2017

Appian offers low code application creation with BPM/workflow capability.

With ability to create most parts of applications without coding, businesses can get more done with less time and efforts.

Pros

Easy to get started and built basic UI and workflow.

Cons

May have difficult learning curve for some users.

April 2017

Jyothirmai from Lam research

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2017

Jyothirmai review

It is a good product but requires programming knowledge. Good product with nice features but has many UI restrictions. User administration needs improvement.

Pros

Good BPM tool with many services available

Cons

Programming