About Plivo


Plivo is a cloud-based customizable application programming interface (API) platform that helps add voice and SMS capabilities to all applications through web standard language. Its software development kit enables users to integrate communications with PHP apps through Plivo REST API and improve communication with their customers.

Plivo’s platforms include SMS API, voice API, cloud-based SIP trunking and integrating communication tools. Its SMS API platform comes with services such as survey management, SMS auto-responder, two-factor authentication and appointment reminders. The platform’s voice API tool helps process and manage conference calls, notifications, interactive voice responses and call forwarding operations.

Pilvo’s cloud-based SIP trunking allows users to manage and encrypt IPs and protect fraud across web, mobile and desktop apps. The pricing is based on the needs and requirements of businesses. The product extends support through online helpdesk, phone and email.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

54 Reviews of Plivo

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(27)

4 stars

(26)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 54 reviews

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August 2017

Jane from Avetty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Excellent for startups

1. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries

Pros

We used Plivo for an online SMS chat.
1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it.
2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service.
3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes.
4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging.

Cons

They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account.

August 2018

Andy from iQuilibrio

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Plivo Sip calls & SMS - great platform (when it works)

Pros

The API integration with our platform works well.
When Plivo is up and running, the service is good.
Voice quality here in Brazil has improved a lot over the last few years.

Cons

Mobile calls in Brazil are relatively expensive. Some local competitors are much cheaper.
In the past Plivo has changed the ways some of their APIs communicate with our servers, without informing us. This has lead to downtime of our services, and to revenue loss, which would have been totally avoidable with better communication.
Finally, in the last few months there have been several instances of unplanned service disruptions, leading to further downtime, loss of revenue and of customer goodwill on our side.

August 2018

Matthew from PR Newswire

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Plivo For Business

My experience has been amazing at Plivo. From the time they gave me a trial and even extended it by giving me an extra $ just to keep testing my applications, as I wasn't done yet. Plivo support usually gets back within 24 hours and almost always the problem has been resolved.

Pros

I've built my business using the Plivo platform. The API is easy to use and the price is cheap enough for me to mark up a bit to actually run a viable business.

Cons

Pricing in the United States, Canada, and several countries are perfect, but once you start going into other places, including India, Egypt, Malaysia, etc. The prices are definitely more expensive and while I cater to a global audience, the audience is best when they are from the US, Canada, UK, etc.

August 2018

Nomsa from Golix

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Communication made easy

My experience with Plivo is superb, they deliver results within timelines. Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy. They provide SMS to our customers anywhere and this makes our business flourish so well.

Pros

I really enjoy using this software because it deliver its purpose when it comes to sending verification to customers anywhere. Very reliable in such a way that when any country is not getting the SMS they react instantly to make sure SMS are sent.

Cons

At the moment there is nothing specifically except that they do not have Calling Support where by as a customer you have the facility of an account manager that you contact directly when anything goes wrong.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2018

Nailed the basics and are starting to emerge into awesome.

We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.

Pros

Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.

Cons

Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Plivo - A must consider for telephonic services

Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow.

Pros

Easy setup
Neat API doc
Good logs are always welcome
You can export reports and stats really intuitively
You can easily discover the reason of failure or any other problems which are hampering the overall functioning

Cons

The service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years.

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2018

Plivo is a great secondary telephony system

We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime.

Pros

- Plivo is fairly inexpensive compared to some of its competitors
- Plivo is constantly growing and seeking to improve

Cons

- The turnaround time for a support ticket takes too long
- Most of the employees are overseas and have a hard time communicating during normal business hours (PST)

August 2018

Conrad from Directangular

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Plivo Review by Conrad Frame

It has been awesome. Initial hiccups and setup are 100% offset by the 50% savings over the competition and it has been smooth sailing for over a year since original setup.

Pros

I like that it was (is still?) half the cost of Twilio at the time that I switched over to it and had the same feature set that I was using (SMS api).

Cons

The only thing I struggled with is that I had some missed SMS sends INITIALLY that were reported to me by my customers. Plivo support helped me out a lot here and got me a source number that had a better send rate than the one I had originally chosen myself.

August 2018

Alcides from ONVOZ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2018

Very good communication API

Very good API and support.

Pros

Very good inventory number, specially for Latin American countries.

You do not have to pay storage of audio recordings

Very good support for at not extra cost.

Cons

You are no able to port some numbers in countries such as Argentina

You are able to make outbound calls to some 1800 numbers in lantinamerica

The API did not add new features.

August 2018

Diego Ernesto from FONEAUTIX S.A.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2018

Plivo, a great choice

Our experience with Plivo to work with IVRs and to send SMS has been excellent. Plivo has allowed us to develop complex solutions in a relatively simple way.

Pros

Plivo gives us a robust platform of unified communications that allows us to not worry about the infrastructure.

Cons

Perhaps the exchange relations of the currencies can make the services in some countries a bit expensive.

August 2018

Bolivar from IAPP - International Association of Privacy Professionals

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2018

One of the best cloud-based communications platform

Plivo allows my business to work seamlessly without having to worry about installing any equipment.

Pros

Ease of use, excellent documentation, instant deployment, phone number availability, new and improved console

Cons

I had some teething issues with some of their phone numbers, which were not show stoppers but it required a lot of emails and phone calls.

August 2018

Pedro from Entouragement Health Information Systems

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2018

Plivo review

In general I like the platform a lot. I found it very useful to create in short time an IVR and in the future I'll use another characteristics of the platform. The user interface improve a lot for the last released and improve the order of the items. I'd like to see improves in the documentation for developers in the java JDK.

Pros

- Its easy to buy a number in general.
- We can create an app very fast and connect with plivo
- I had a problem with one of my numbers in mexico and the plivo's team help me and even change the number very fast.

Cons

- In some cases the documentation is wrong about JDK
- I nedeed some kind of authentication for my endpoints to guarantee that the requests came only from plivo then I used the authentication described in the documentation but it didn't work. Then the support team told me there was a problem and they needed to solve it. This case alone took a long time to resolve.
- The voice used in the IVR some times is not possible to understand due to its pronuntiation.

August 2018

Wayne from Warwick Fulfillment Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2018

Plivo Review

We developed our own business phone system, complete with call center functionality and a front end administration interface in less than 2 months!

Pros

The Api is simple but great, with excellent documentation. It's very easy to connect SIP devices to Plivo and they just work.

Cons

The reporting is pretty basic. It seems Plivo leaves reporting to the user, but it'd be nice to have some stock usage reports at the very least.

January 2019

Aleksandar from HR

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support