# icon

> Reviews of Salesforce Platform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Platform is a good fit for you!

Source: https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Workflow Management Software](https://www.softwareadvice.com/workflow/)

/

[Salesforce Platform](https://www.softwareadvice.com/app-development/salesforce-platform-profile/)

/

Salesforce Platform Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/app-development/salesforce-platform-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/app-development/salesforce-platform-profile/alternatives/)

# Salesforce Platform Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(208)

4

(145)

3

(32)

2

(7)

1

(5)

## Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.4

* * *

### Pros

"It’s a highly capable system that goes far beyond basic CRM functionality, allowing teams to manage relationships, automate processes, and centralize data in a way that supports both day-to-day operations and long-term strategy."

"The ecosystem is massive, integrations are strong, and once things are configured correctly, it can support very sophisticated reporting, automation, and segmentation across teams."

"The ability to leverage data from multiple sources into a single tool was amazing, and then to re-leverage it again, manipulate at it, and feed it to those who need to use it, amazing! "

### Cons

"One of the main drawbacks of the Salesforce Platform is its complexity and steep learning curve. While its customization capabilities are a strength, they can also make the platform overwhelming, especially for new users or teams without dedicated admin or developer support."

"The most common frustration with Salesforce is that it frequently feels like a "cost and complexity spiral." While it can do everything, that power comes with significant administrative overhead and a pricing model that can feel predatory as you scale."

"Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users."

Fast-track your software evaluation

Speak with a Workflow Management software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

397 results

Sort by

Salesforce Platform Reviews, Pros and Cons - 2026 Software Advice