--- title: "Salesforce Platform Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Salesforce Platform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Platform is a good fit for you!" source_url: "https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / [Salesforce Platform](https://www.softwareadvice.com/app-development/salesforce-platform-profile/) / Salesforce Platform Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/app-development/salesforce-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/app-development/salesforce-platform-profile/alternatives/) # Salesforce Platform User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 412 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 214 reviews (52%) - 4 stars: 151 reviews (37%) - 3 stars: 34 reviews (8%) - 2 stars: 8 reviews (2%) - 1 star: 5 reviews (1%) ### Most mentioned pros - It’s a highly capable system that goes far beyond basic CRM functionality, allowing teams to manage relationships, automate processes, and centralize data in a way that supports both day-to-day operations and long-term strategy. - Powerful automation, flexible customisation, excellent reporting, and a scalable platform that adapts to complex organisational needs. - It provides useful tools for managing data, automating workflows, and connecting different business processes. ### Most mentioned cons - One of the main drawbacks of the Salesforce Platform is its complexity and steep learning curve. While its customization capabilities are a strength, they can also make the platform overwhelming, especially for new users or teams without dedicated admin or developer support. - The down-side of the many features and customizability of Salesforce is that it sometimes can be too complex to navigate or configure things. - The most common frustration with Salesforce is that it frequently feels like a "cost and complexity spiral." While it can do everything, that power comes with significant administrative overhead and a pricing model that can feel predatory as you scale. ## Salesforce Platform customer reviews Showing reviews 1-25 of 412 (page 1). ### Excellent Customization, Scalability, and Reporting on the Salesforce Platform - Overall rating: 5/5 - Reviewer: Pinkesh P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Salesforce Platform helps centralize customer data, automate business processes, and streamline workflows across teams. This reduces manual effort, improves collaboration, and provides better visibility into business operations, enabling faster decision-making and increased productivity. #### Ratings breakdown - Ease of use: 4/5 #### Pros Salesforce Platform offers excellent customization and scalability, allowing businesses to build and automate processes without extensive coding. Its seamless integration capabilities, user-friendly interface, and powerful reporting tools help improve productivity and provide better visibility into business operations. #### Cons Salesforce Platform can be expensive, especially for smaller organizations. Some advanced customizations and configurations also have a steep learning curve and may require specialized expertise to implement and maintain effectively. --- ### Flexible Platform for Automation, Data, and Application Development - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Salesforce Platform has been positive. It provides a flexible environment for managing business data, building applications, automating repetitive processes, and deploying solutions. I particularly like the ability to customize workflows and integrate different systems. There is a learning curve, but once the platform is configured properly, it can support a wide range of business and technical requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Salesforce Platform is how much can be customized without having to build everything from the ground up. It provides useful tools for managing data, automating workflows, and connecting different business processes. Deployment and updates are generally well structured, and the platform gives teams good control over permissions and applications. #### Cons The platform can take some time to learn because there are so many features and configuration options. Some customizations require additional technical knowledge, and managing complex setups can become difficult as an organization grows. The overall cost can also increase when more advanced features or additional functionality are needed. --- ### Steady Salesforce - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Average - it's not a CRM that is particularly exciting but has its benefits with it being cloud based and available for multiple integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Salesforce themselves are on hand to support and guide you through introduction, set up, deployment and use of the platform. #### Cons For an out of the box solution, tends to need a lot of customisation which feels difficult to set up and impacts adoption. --- ### Salesforce as a central CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It's very powerful and versatile, and connect with all the needed external tools for a comprehensive usage. #### Cons Old looking design feel cluttered and not always easy to navigate, not the most user-friendly interface. --- ### Good security platform. - Overall rating: 4/5 - Reviewer: Trisha L. - Industry: Airlines/ Aviation - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Salesforce Platform has been very satisfactory. There are minimal bugs and issues to fix. Deployment was easy and customer service is good. Overall, it is a great value for the money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What we like most about the Salesforce Platform is how convenient it is to use for our employees who are mobile. The automation is also user friendly. #### Cons What we like least about the Salesforce Platform is the time it gives you before the security numbers regenerate. The code updates very quickly. --- ### Poor. The licensing and maintenance costs are high relative to the value received. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Salesforce Platform was disappointing. While it's a powerful platform on paper, the learning curve is steep, implementation is time-consuming, and maintaining the system requires continuous effort and resources. We encountered bugs, confusing workflows, and automation that didn't always behave as expected without extensive troubleshooting. Deployments and updates often required more planning than anticipated, and support was not always helpful in resolving issues quickly. For organizations with large budgets and dedicated administrators, it may be a good fit, but for many businesses, the complexity and cost outweigh the benefits. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Salesforce Platform offers a wide range of features and extensive customization options. It has strong integration capabilities and can support complex business processes when implemented correctly. #### Cons The platform is overly complex, expensive, and requires significant technical expertise to use effectively. Many basic tasks feel unnecessarily complicated, and frequent updates can introduce new issues or require additional configuration. Customer support was inconsistent, and resolving problems often took longer than expected. The overall value didn't justify the ongoing costs for our needs. --- ### Perfect solution - Overall rating: 5/5 - Reviewer: Whiteinch W. - Industry: Building Materials - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Salesforce Platform has met our needs well, providing a reliable, flexible solution for managing data, automating processes, and supporting organisational growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful automation, flexible customisation, excellent reporting, and a scalable platform that adapts to complex organisational needs. #### Cons High cost, a steep learning curve, and some advanced features require significant setup and ongoing administration. --- ### Excellent Features, but Cost Was a Challenge - Overall rating: 3/5 - Reviewer: Bill L. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Salesforce Platform was positive. We used it for about two years and found it to be a powerful and reliable tool for managing customer information, workflows, and business processes. However, as our needs grew, the overall cost became difficult to justify for our business, which led us to switch to a more affordable solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Salesforce Platform is how customizable and easy it is to adapt to different business needs. It helps keep everything organized in one place, makes it easier to automate everyday tasks, and gives teams better visibility into customer information and processes. #### Cons The biggest drawback for a small business is the cost. Salesforce can become expensive as you add more users, features, and additional tools. While the platform offers a lot of functionality, smaller teams may find it difficult to justify the investment compared to more affordable options. --- ### Customizable and Scalable but Complex and Expensive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Salesforce has been an excellent tool for our organization and most of our departments. We hope to expand its use to more departments and consolidate products with Salesforce's products in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce allows for plenty of customization, from pages to permissions to automations. The Trailhead learning platform, the support, and the community help make it easy to learn and grow as an admin or end user. My favorite tool is Flow Builder with its powerful, versatile automation capabilities. #### Cons 1. The down-side of the many features and customizability of Salesforce is that it sometimes can be too complex to navigate or configure things. It was frustrating trying to figure out where to go or how to do something until Agentforce help rolled out. Even that doesn't always answer your question, but the human support is always helpful after requesting it in the chat. 2. It's expensive. 3. Occasionally, you find a "feature" (or lack thereof) that makes you scratch your head... or bang it against the wall. --- ### Sales force review! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I do enjoy all the data salesforce outputs. It’s crazy, you can have so many different graphs, outlines and etc. in a second. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The security of programming, and two way authentication. It makes me feel secure and my information and customer info is safe. #### Cons A lot of different steps to get to ultimately get to the same place. They could streamline it a little better, make it not so confusing to use as a new beginners. --- ### Customer Support Rep - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Entertainment - Company size: 51-200 employees The user finds the software beneficial for improving communication and documentation across departments. Despite its ease of use, there are challenges in maintaining organization and cleanliness of the accounts. Full review available after login on Software Advice --- ### Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Commercial Real Estate - Company size: 51-200 employees The platform is effective in tracking workflows and facilitating task transfers, which aids in internal processes and customer feedback collection. New users might struggle with the layout, which lacks intuitiveness. Full review available after login on Software Advice --- ### Data Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 501-1000 employees The combination of timecard tracking and dashboards in Salesforce significantly reduces the hassle of managing time across various tools. Despite its strengths, users may encounter a complex interface that complicates simple tasks like submitting timecards. Full review available after login on Software Advice --- ### Data Analyst - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 201-500 employees The Salesforce Platform is beneficial for managing complex business processes and automating repetitive tasks, which has greatly improved operational efficiency. Users may find the initial setup and navigation challenging due to the platform's complexity and cluttered interface. Full review available after login on Software Advice --- ### Senior Human Resources Generalist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 201-500 employees Users find the software easy to access and manage data across multiple platforms. While it performs well in many areas, improvements could be made in Cloud and Agentic AI services. Full review available after login on Software Advice --- ### By far the best business tech for the buck. Zero headaches - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Top notch. From the development and continual advances to the ease of use. I simply can’t say enough about it. The summits where you can learn so much than you thought possible. There’s a reason salesforce is dominating the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was I’d use. Sandbox development. Ability to go back and forth from lightning platform and classic. The ability to create any report. I mean ANY report. The tech is beyond advanced #### Cons Tracking metrics and kpis at a glance. The vast integration compatibilities with Omni being able to synch multiple voip services seamlessly and the ability to integrate back end crm’s from outside departments --- ### Easy to Use CRM - Overall rating: 5/5 - Reviewer: Alan M. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great CRM for keeping everything up to date in realtime which keeps all users in the loop with progress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Such a great CRM. It links with all my outreaching platforms like LinkedIn, Outlook and Ringover which saves time. #### Cons I can't think of any negatives. It's such a simple to use platform that makes everything so transparent. --- ### Great platform but there's room for improvement - Overall rating: 4/5 - Reviewer: M&O -. - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's a very reliable platform, able to store and display tons of info, however, it would be much more efficient it it let each user customize what is displayed and have preset medical orders to limit typing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like working in Salesforce platform due to its versatility and ability to access ample amount of information in the same tab. #### Cons I only wish it would be customizable and have the ability to easily limit the amount of information on one page to limit scrolling and clicking. Also it would be nice to include preset medical terminology and common medications names. --- ### Greater than good, you won't be disappointed! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Salesforce has been a real game changer for our teams. The entry point was steap, but within 6 months we realized the ROI was a minimal 10x our investment, and over time that has only increased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to leverage data from multiple sources into a single tool was amazing, and then to re-leverage it again, manipulate at it, and feed it to those who need to use it, amazing! Excellent growth tool! #### Cons At beginning of using Salesforce, and depending on the changes with each release, the platform can be a bit challenging and intimidating because of all it can do. Understanding databases, and programming logic are good skills to have. --- ### Salesforce for a growing nonprofit - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with Salesforce as been great! We replaced several aging and otherwise poorly built systems with Salesforce as a single unified platform to run our nonprofit organization. It's defiantly been a huge part of enabling growth for our organization! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When my team asks if Salesforce can do it the answer is always YES! Salesforce is by far the most versatile tool we have in our technology stack! #### Cons The cost to maintain and continue to develop Salesforce is not insignificant, you definitely need to budget well and make sure you are willing to make the investment! Don't go halfway, always go all in! --- ### Excellent Data Integration - Overall rating: 5/5 - Reviewer: Amber W. - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was good with this tool because my team was able to import and export data into Salesforce with no issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how we were able to integrate our data real time for dealers to be able to see their sales metrics. #### Cons I didn’t like that it took a bit longer for the data integration but that could have been an error on databricks. --- ### End User Experience - Overall rating: 5/5 - Reviewer: Ira L. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Web interface, ease of access, feels like from any device. No need to be in an office, great for traveling to client onsite and connecting. #### Cons The product allows for ease of building custom reports, connecting third party applications, allows for scaling and easy to learn. Difficult to find a negative. --- ### Salesforce for Sales - B2B Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using Salesforce for years and overall am very satisfied with the functionality of it. Safely stores all the data I need for my position and helps me better navigate my day to day tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Once you get used to the platform, it is very easy to navigate. I benefit most from the ability to edit and track my sales pipeline (with great visual charts), create and track tasks to better structure my day, and it has great integrations with other systems I use. #### Cons Each Salesforce instance can be drastically difference. For example, my company went through an acquisition a few years ago. To this day, we are still using separate Salesforce instances and it can be challenging to navigate. --- ### A Great Tool for Client Tracking and Retention - Overall rating: 5/5 - Reviewer: Brandon C. - Industry: Automotive - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my organization found SalesForce adequate and efficient for a team of our size. It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about SalesForce was how detailed the tracking was. From the initial contact with a client to the final sale and every step in between, SalesForce allows you to log everything in detail. #### Cons For many SalesForce has a bit of a learning curve. Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users. --- ### A good tool if you know how to use it. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered It has been great so far, I've converted many and delineated even more to the team - the hierarchy for team workflows has only improved with Salesforce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros well, it is value for money - as far as I have seen in comparison with a few other platforms. Apart from that - it has really helped streamline the reporting and incident management in terms of new tickets that I create. #### Cons Maybe it's just the provision for my firm, but I see too many frequent updates - and it sometimes messes with my work - wherein the existing processes need to be updated as well - they could help give intimations beforehand any new updates are pushed to the production. ---