--- title: "Salesforce Platform Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Salesforce Platform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Platform is a good fit for you!" source_url: "https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / [Salesforce Platform](https://www.softwareadvice.com/app-development/salesforce-platform-profile/) / Salesforce Platform Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/app-development/salesforce-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/app-development/salesforce-platform-profile/alternatives/) # Salesforce Platform User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 407 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 210 reviews (52%) - 4 stars: 150 reviews (37%) - 3 stars: 34 reviews (8%) - 2 stars: 8 reviews (2%) - 1 star: 5 reviews (1%) ### Most mentioned pros - It’s a highly capable system that goes far beyond basic CRM functionality, allowing teams to manage relationships, automate processes, and centralize data in a way that supports both day-to-day operations and long-term strategy. - Powerful automation, flexible customisation, excellent reporting, and a scalable platform that adapts to complex organisational needs. - Its exceptionally robust in its functionalities and holds our entire database which is used by multiple parts of the business from Sales to Marketing to Implementation. ### Most mentioned cons - One of the main drawbacks of the Salesforce Platform is its complexity and steep learning curve. While its customization capabilities are a strength, they can also make the platform overwhelming, especially for new users or teams without dedicated admin or developer support. - The most common frustration with Salesforce is that it frequently feels like a "cost and complexity spiral." While it can do everything, that power comes with significant administrative overhead and a pricing model that can feel predatory as you scale. - The down-side of the many features and customizability of Salesforce is that it sometimes can be too complex to navigate or configure things. ## Salesforce Platform customer reviews Showing reviews 1-25 of 407 (page 1). ### Customizable and Scalable but Complex and Expensive - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Salesforce has been an excellent tool for our organization and most of our departments. We hope to expand its use to more departments and consolidate products with Salesforce's products in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce allows for plenty of customization, from pages to permissions to automations. The Trailhead learning platform, the support, and the community help make it easy to learn and grow as an admin or end user. My favorite tool is Flow Builder with its powerful, versatile automation capabilities. #### Cons 1. The down-side of the many features and customizability of Salesforce is that it sometimes can be too complex to navigate or configure things. It was frustrating trying to figure out where to go or how to do something until Agentforce help rolled out. Even that doesn't always answer your question, but the human support is always helpful after requesting it in the chat. 2. It's expensive. 3. Occasionally, you find a "feature" (or lack thereof) that makes you scratch your head... or bang it against the wall. #### Reasons for switching to Salesforce Platform Salesforce is more scalable and customizable. --- ### By far the best business tech for the buck. Zero headaches - Overall rating: 5/5 - Reviewer: ANDREW M. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Top notch. From the development and continual advances to the ease of use. I simply can’t say enough about it. The summits where you can learn so much than you thought possible. There’s a reason salesforce is dominating the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was I’d use. Sandbox development. Ability to go back and forth from lightning platform and classic. The ability to create any report. I mean ANY report. The tech is beyond advanced #### Cons Tracking metrics and kpis at a glance. The vast integration compatibilities with Omni being able to synch multiple voip services seamlessly and the ability to integrate back end crm’s from outside departments #### Reasons for choosing Salesforce Platform We are considering using both. Mainly for cost so our agents don’t require logins --- ### Easy to Use CRM - Overall rating: 5/5 - Reviewer: Alan M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great CRM for keeping everything up to date in realtime which keeps all users in the loop with progress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Such a great CRM. It links with all my outreaching platforms like LinkedIn, Outlook and Ringover which saves time. #### Cons I can't think of any negatives. It's such a simple to use platform that makes everything so transparent. --- ### Steady Salesforce - Overall rating: 3/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Average - it's not a CRM that is particularly exciting but has its benefits with it being cloud based and available for multiple integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Salesforce themselves are on hand to support and guide you through introduction, set up, deployment and use of the platform. #### Cons For an out of the box solution, tends to need a lot of customisation which feels difficult to set up and impacts adoption. --- ### Excellent Features, but Cost Was a Challenge - Overall rating: 3/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Salesforce Platform was positive. We used it for about two years and found it to be a powerful and reliable tool for managing customer information, workflows, and business processes. However, as our needs grew, the overall cost became difficult to justify for our business, which led us to switch to a more affordable solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Salesforce Platform is how customizable and easy it is to adapt to different business needs. It helps keep everything organized in one place, makes it easier to automate everyday tasks, and gives teams better visibility into customer information and processes. #### Cons The biggest drawback for a small business is the cost. Salesforce can become expensive as you add more users, features, and additional tools. While the platform offers a lot of functionality, smaller teams may find it difficult to justify the investment compared to more affordable options. #### Reasons for switching to Salesforce Platform Our company was part of a franchise and they decided to move to salesforce. --- ### Poor. The licensing and maintenance costs are high relative to the value received. - Overall rating: 2/5 - Reviewer: Rose Marie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Salesforce Platform was disappointing. While it's a powerful platform on paper, the learning curve is steep, implementation is time-consuming, and maintaining the system requires continuous effort and resources. We encountered bugs, confusing workflows, and automation that didn't always behave as expected without extensive troubleshooting. Deployments and updates often required more planning than anticipated, and support was not always helpful in resolving issues quickly. For organizations with large budgets and dedicated administrators, it may be a good fit, but for many businesses, the complexity and cost outweigh the benefits. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Salesforce Platform offers a wide range of features and extensive customization options. It has strong integration capabilities and can support complex business processes when implemented correctly. #### Cons The platform is overly complex, expensive, and requires significant technical expertise to use effectively. Many basic tasks feel unnecessarily complicated, and frequent updates can introduce new issues or require additional configuration. Customer support was inconsistent, and resolving problems often took longer than expected. The overall value didn't justify the ongoing costs for our needs. #### Reasons for choosing Salesforce Platform In the beginning it was praised by everyone, but unfortunately we were fooled. --- ### Great platform but there's room for improvement - Overall rating: 4/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's a very reliable platform, able to store and display tons of info, however, it would be much more efficient it it let each user customize what is displayed and have preset medical orders to limit typing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like working in Salesforce platform due to its versatility and ability to access ample amount of information in the same tab. #### Cons I only wish it would be customizable and have the ability to easily limit the amount of information on one page to limit scrolling and clicking. Also it would be nice to include preset medical terminology and common medications names. #### Reasons for switching to Salesforce Platform The team I work for decided to switch in order to streamline the workload. --- ### Greater than good, you won't be disappointed! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Salesforce has been a real game changer for our teams. The entry point was steap, but within 6 months we realized the ROI was a minimal 10x our investment, and over time that has only increased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to leverage data from multiple sources into a single tool was amazing, and then to re-leverage it again, manipulate at it, and feed it to those who need to use it, amazing! Excellent growth tool! #### Cons At beginning of using Salesforce, and depending on the changes with each release, the platform can be a bit challenging and intimidating because of all it can do. Understanding databases, and programming logic are good skills to have. #### Reasons for choosing Salesforce Platform It had the best integrations for our use case and was easy to get started with. --- ### Excellent Data Integration - Overall rating: 5/5 - Reviewer: Amber W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was good with this tool because my team was able to import and export data into Salesforce with no issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how we were able to integrate our data real time for dealers to be able to see their sales metrics. #### Cons I didn’t like that it took a bit longer for the data integration but that could have been an error on databricks. #### Reasons for switching to Salesforce Platform Because it wasn’t reporting our data real time and we ran into errors. --- ### Salesforce as a central CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It's very powerful and versatile, and connect with all the needed external tools for a comprehensive usage. #### Cons Old looking design feel cluttered and not always easy to navigate, not the most user-friendly interface. --- ### Really Loved Using Salesforce - Overall rating: 4/5 - Reviewer: Tina E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce. #### Cons One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen. --- ### Great Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fully customizable, has built in features for sales, and service. Is able to integrate with third party platforms as well #### Cons The implementation can be tedious, it’s only as good as the data that goes into it, and as refined as the company’s workflows are. --- ### Seamless Platform - Overall rating: 5/5 - Reviewer: Chelsea G. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Salesforce has been a great platform for hosting our customer relationship data and running reports, we have found it tricky to integrate well and have a lack of great trainers to really push it to its potential. I know it can work as a seamless platform that integrates with emails and across all departments. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how at both places I have used Salesforce, it is so customisable and adaptable to the organisational needs, it has customer data, sales, marketing but also a strong dashboard and pipeline tracker. #### Cons It can be tricky as there is so much room for customisation, sometimes features get lost and can be tricky to learn without a good trainer. --- ### Salesforce is ok - Overall rating: 4/5 - Reviewer: Amy W. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Its been a hard road and many fixes but it basically does what it is supposed to. Too much money to have to add to a system that should already work. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Has many functions available to use. Everything combined can be used for your invocing and accounting systems. #### Cons Have to go multiple places and fix multiple things for salesforce to work for you. For example to print an invoice you have to go to four different places just to print. Every time it updates, it drops something else that was working. #### Reasons for switching to Salesforce Platform Organizational decision. Sales got my boss. --- ### Convenience achieved with Salesforce! - Overall rating: 5/5 - Reviewer: Richelle H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Salesforce at four different companies, in three different industries and three different roles. It has always been a top notch platform to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce makes staying on track with client follow up extremely efficient and seamless! It's also easily trackable! I also love that just any user can't manipulate it and Salesforce truly tracks when things are done in the system, down to the exact time! #### Cons I personally don't see any cons with Salesforce. However, when I've seen Salespeople lie about their follow up, Salesforce will bring them out of the dark and into the light!!! --- ### Salesforce platform is the best CRM on the market - Overall rating: 5/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using it for over 15 years and have enjoyed every aspect of it. It's a vast landscape of opportunities and continues to grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to setup, easy to use, and highly customizable to suit any business need. I love the Salesforce community and it's desire to help each other grow and develop. #### Cons This is an expensive product and there are times when it may be overkill for some business users. There needs to a real evaluation before purchasing. --- ### The "Agentic" Powerhouse That Demands Perfection - Overall rating: 4/5 - Reviewer: David E. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the Salesforce Platform is that it is a limitless but high-maintenance engine for business growth. In 2026, it has transitioned from being a simple CRM into an "Agentic Enterprise" hub, where AI agents and automated workflows do as much work as the human users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The aspect I appreciate most about the Salesforce Platform is its unrivaled versatility and "Lego-like" scalability. It isn't just a CRM; it is a comprehensive development environment that allows you to build virtually any business process from the ground up. #### Cons The most common frustration with Salesforce is that it frequently feels like a "cost and complexity spiral." While it can do everything, that power comes with significant administrative overhead and a pricing model that can feel predatory as you scale. --- ### Platform with endless options - Overall rating: 5/5 - Reviewer: Ruki T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The capabilities of Salesforce are unmatched in terms of the infinite number of tools that can be integrated, the customization flexibility, and the ability to create a variety of reports. #### Cons It's a bit clunky and reports can take a while to load, especially if it includes a great amount of data. --- ### Salesforce review - Overall rating: 5/5 - Reviewer: Davida N. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of transitioning through the platform #### Cons The constant updates that is needed in the background --- ### Salesforce membership - Overall rating: 5/5 - Reviewer: Debra W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Very easy to find the data I need when looking up member information. #### Cons Don't have any complaints - website is really is very well organized --- ### Salesforce is a Necessary Assistant - Overall rating: 5/5 - Reviewer: Nikki M. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been using Salesforce for tracking, and it is appreciated! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Salesforce keeps me informed of my success! #### Cons There is nothing I like least. It’s easy to navigate and makes my job easier. --- ### Salesforce Platform - Overall rating: 5/5 - Reviewer: Alyson G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, UI/UX, ease of pulling information #### Cons The only thing I do not like is the integration with Google where you can only pull data every 4 hours, not continuously --- ### A trustful and omplete platform for CRM - Overall rating: 4/5 - Reviewer: Xiang L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are happy to use it on big data processing with low codes, specifically, it can be integrated well with our SQL. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use Salesforce platform to realize the large data flow and communication across different departments. #### Cons The limitation exists for the big data management. For example, the duplicate data exists in the system and we need to do the manual merging. --- ### All in one data capture and collaboration tool - Overall rating: 4/5 - Reviewer: Rakesh T. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in one data capture tool to collaborate between teams and regions in an organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Easy to view, filter cases and update accordingly. Automatically sends email when changes are made. Can track inventory, issues, cases, business opportunities all in one place. #### Cons Heavy platform for some simple tasks. Also would be better if layout is simplified. --- ### Salesforce Review - Overall rating: 3/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Salesforce was positive, it may have had a hard learning curve but it was worth while for my company to switch over. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros What I liked most about Salesforce was how easy it was to integrate with other applications that my company uses. This gave us something our previous CRM didn't. #### Cons The cons about Salesforce was how difficult it was to navigate the UI. I've heard good things about the UI, but my own experience with it was overwhelming, as there was so much going on at all times. ## More reviews [Next reviews](https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/?page=2) --- Salesforce Platform Reviews, Pros and Cons - 2026 Software Advice