--- title: "Sendbird Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sendbird. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sendbird is a good fit for you!" source_url: "https://www.softwareadvice.com/app-development/sendbird-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / [Sendbird](https://www.softwareadvice.com/app-development/sendbird-profile/) / Sendbird Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/app-development/sendbird-profile/) Reviews # Sendbird User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 31 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.9/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 14 reviews (45%) - 4 stars: 12 reviews (39%) - 3 stars: 3 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Most mentioned pros - all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. - Very pleasant and would recommend using Sendbird to other engineers looking for chat integration. ### Most mentioned cons - We ended up cancelling our subscription, and asked for a partial refund for the unused portion of the costs. ## Sendbird customer reviews Showing reviews 1-25 of 31 (page 1). ### Easy to set-up and use chat platform and SDKs - Overall rating: 4/5 - Reviewer: Rahul C. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The platform offers a large set of tools and features to help you build a chat solution quickly. Documentation is nice. SDKs are easy to use. Supports translation of messages to over 50 languages. #### Cons Missing out on a couple of essential features like offline syncing & caching. Doesn't support presence (online/offline/away) statuses out of the box. --- ### Very flexible, Very customizable, Very good! - Overall rating: 4/5 - Reviewer: Omar A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our product relies heavily on the messaging aspect, so we chose our chat SDK really carefully. Before settling on SendBird, we tried about 10 different chat SDKs. SendBird was the clear choice for us due to how customizable and flexible it is. This flexibility gave us the freedom to easily build many features using their SDK. Sendbird is still evolving. We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful. They even built specific features we suggested. TL;DR: Go for it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Flexible & Customizable, great customer support #### Cons Infrequent service interruptions and bugs #### Vendor response Dear Omar, Thank you for your support. Sibly has been very unique use case for us that integrate SendBird inside (mental) health care industry. Please don't hesitate to give us a feedback and send us inquiries that we are more than happy to follow up. Mark (head of growth, SendBird) Replied December 2016 --- ### Chat on torn.com MMORPG - Overall rating: 1/5 - Reviewer: Juraj V. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It was a mistake and everyone hates it. #### Cons They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat. --- ### Found it was the most customisable chat API available for iOS (and Android). - Overall rating: 5/5 - Reviewer: Nicolas G. - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Not having to implement it by ourselves :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was. #### Cons The fact it is not open source I would say. Open sourcing it would make it better for the community. #### Vendor response Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success. Replied June 2017 --- ### I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service. - Overall rating: 4/5 - Reviewer: Min Suk K. - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered No need to develop chatting tool, Low cost for using such tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service. #### Vendor response Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years! Replied June 2017 --- ### SendBird is an awesome product and team! - Overall rating: 5/5 - Reviewer: Deepak K. - Verified reviewer: Yes - Industry: Sports - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SendBird makes it really us to build out complex chat features with minimal overhead! This helps us quickly differentiate vs. other competitors. #### Cons Documentation could use some improvement, but their team is amazingly helpful in filling in any gaps. --- ### Overall SendBird is a killer product, and a critical part of our product offering. - Overall rating: 4/5 - Reviewer: Frank B. - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered An (almost) out of the box production-ready and performant chat as a service solution with incredible group communications features that is easy to integrate and build on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For our use case the large scale public and private group chats were absolutely essential. The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly. #### Cons The API has a few design flaws and, while superior to the competitors offerings that we have direct experience with, the iOS client code is pretty mediocre. Building truly high quality client UI/UX will still involve a significant amount of effort. #### Vendor response Frank, we will put much effort to offer better UI and Design experience going forward. Thank you so much for the feedback Replied July 2017 --- ### Great product/service - Overall rating: 5/5 - Reviewer: Mike P. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been working with SendBird for nearly 2 years. The customer service has been excellent and the learning curve to get up and running, minimal. Already a great service/product when we began, it's been nice seeing the team refine and expand the product. Each iteration has been well thought out and implemented. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, minimal learning curve #### Cons A couple times in the early days I found the documentation lacking a little but it appears this is no longer an issue. #### Vendor response Hi Mike, I am grateful for the all the supports you send us from the very beginning of Bombd app integrating with SendBird! Replied June 2017 --- ### It's very easy to use and the transmission speed is also good. - Overall rating: 5/5 - Reviewer: SE-WON L. - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What makes chat services available to users without direct management. Considering the labor cost, the use of the solution seems to be efficient. The part where sustained service is maintained at a reasonable speed for use. #### Cons Constraints on custom. It feels like extra cost for administrative features but not cheap. I am currently using the moderation tool but it is not easy to check the chat history because the filter function is not advanced. It would be nice if you could experience paid services before contracting. #### Vendor response Mr. Lim, I really appreciate your feedback. Out team will assure to improve our product to become more user friendly. Replied June 2017 --- ### Makes messaging easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to implement and super easy to monitor the messaging -- we're very happy! #### Cons So far, this has been great for a startup level use case --- ### Better alternatives, just don't do it. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Seemed like it had the features we wanted, small hungry team that promised a lot. #### Cons Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. --- ### I would never recommend this product - Overall rating: 3/5 - Reviewer: 🎸Steven L. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Absolutely terrible. We ended up cancelling our subscription, and asked for a partial refund for the unused portion of the costs. They refused. We contacted the credit card company and asked to rebate the charges, and Sendbird fought it. We were unable to get anything at all. What kind of a company takes your money and refuses to rebate unused service. We are are a B2C startup and every dollar counts. At the same time, I believe in customer service, and would never screw a customer out of their money. What a bunch of dirtbags! I would never do business with this company again! We ended up having our devs make a chat in house. Stay away. Far away. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very little - the basic interface was ok #### Cons They wanted to charge us way more for moderation tools, which we believed should be an essential part of any chat software. And we were in development mode with virtually no users - so we needed time to ramp up to scale. --- ### Good chat foundation that you can build upon - Overall rating: 4/5 - Reviewer: Sean G. - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Plug and Play #### Cons Needed to customize quite a bit and the customer support is not the fastest. --- ### Implementation was super easy and functional very quickly. We got up to speed super quick. - Overall rating: 5/5 - Reviewer: Chad N. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. #### Cons There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. --- ### A great team, helping to integrate a great product - Overall rating: 4/5 - Reviewer: Patrick G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. #### Cons the ui kit could offer more functionality. --- ### Great team to work with - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great tech support. Always proactive when we face issues #### Cons Some features were missing when we initially tied up and had to custom implement on our side --- ### Responsive and helpful partner to build a chat feature with - Overall rating: 5/5 - Reviewer: Toshiki J. - Verified reviewer: Yes - Industry: Media Production - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Very pleasant and would recommend using Sendbird to other engineers looking for chat integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well. #### Cons Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us. --- ### A Growing Product - Overall rating: 4/5 - Reviewer: Scott W. - Industry: Financial Services - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be. Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally. #### Cons - Needs better technical support. - Needs a better front-end solution. - Not very easy to implement. --- ### Solid product, but much more room for growth - Overall rating: 4/5 - Reviewer: William U. - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch. A few things in the suggestion box: - Faster, faster, faster! Make the API as fast as possible. - Improve your console to make it easier to drill down into a conversation when needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use. Decent SDK and REST interface. #### Cons Documentation is a little thin. It could be more robust with details, examples, and use cases. #### Vendor response Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird) Replied December 2016 --- ### SendBird saved my time for integrating a chat platform. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SendBird is a best solution for a basic chat service.It is very easy to use.I recommend SendBird for all those who want to integrate a chat platform. It is fast and easy to learn and use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a tough job to integrate chat in both front-end and back-end.But SendBird makes it possible with out much time.It is very fast and easy. It didn't take much time to first implement. And the the back-end solution is really good. It saves a lot of time. #### Cons It would have been better if you provide good documentation and support. It's difficult to get support from the team. --- ### Highly Customizable - Overall rating: 4/5 - Reviewer: Mohammed A. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What we love about SendBird is the ability to integrate it smoothly with our brand while maintaining our own identity and user experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Customizable - Constant improvements #### Cons - Had too many critical bugs - Changes to software without prior notice --- ### Overall experience is quite good, not have problem until now. - Overall rating: 4/5 - Reviewer: Erick T. - Industry: Photography - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Chatting service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service and feature.. the SDK is quite easy to implement. The performance is good. #### Cons The price, quite expensive. And the feature is quite limited for paying user. I hope I can get more MOU. --- ### Great platform to save time - Overall rating: 5/5 - Reviewer: Numa Q. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With SendBird, we were able to cut costs and development time by using their API. It is robust and the documentation makes it easy to get started in no time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Implementation on android & iOS app - Overall rating: 5/5 - Reviewer: Tom D. - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support was awesome ! Team answsered very fast and was really helpfull. Moreover, we had some latency issues due to EMEA deployment and the tech team has done a good job to improve the quality. #### Cons Maybe the SDK is a little young and some stuff must be redone (like the ability to create a user instead just login it and see...) #### Vendor response Thanks Tom! We will keep up with our SDK to become more complete and user friendly. Replied June 2017 --- ### The only 3rd party chat integration software for Unity done right. - Overall rating: 5/5 - Reviewer: Darren A. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Product is technically flexible and supports Unity. Technically skilled product team. Sales and account team was fast, responsive, and had solid knowledge of the product. Technical team was readily accessible over a Slack bridge -- we loved that. #### Cons Wish it had a cleaner 1:1 and 1 to many admin/host chat interface. Was expecting something closer to Slack. Ended up having to customize a sample javascript web page that they had in order to get get closer to what we wanted. #### Vendor response Darren, thank you for your feedback and we will leave note to our product team to make customer-friendlier chat interface going forward! Replied July 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/app-development/sendbird-profile/reviews/?page=2) --- Sendbird Reviews, Pros and Cons - 2026 Software Advice