--- title: "Pingdom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pingdom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pingdom is a good fit for you!" source_url: "https://www.softwareadvice.com/application-performance-manage/pingdom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) / [Pingdom](https://www.softwareadvice.com/application-performance-manage/pingdom-profile/) / Pingdom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/application-performance-manage/pingdom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/application-performance-manage/pingdom-profile/alternatives/) # Pingdom User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 78 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 51 reviews (65%) - 4 stars: 18 reviews (23%) - 3 stars: 6 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (4%) ### Most mentioned pros - It also offers a mobile application enabling users to monitor performance and receive alerts on the go. - It has good uptime checking that is not flaky - SolarWinds Pingdom provides valuable monitoring capabilities for IT systems and applications. ### Most mentioned cons - When lots of alerts are triggering it can be hard to figure what's related and which is the root cause. - They do not allow atomic options for run frequency - you must use the preset values they have allotted. - Also, the Root Cause per host sometimes tends to take a longer period for generation, which can lead to data insufficiency. ## Pingdom customer reviews Showing reviews 1-25 of 78 (page 1). ### An All-In-One Website Performance Suite - Overall rating: 4/5 - Reviewer: Nigel Masimba R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started out using the free Pingdom website speed test tool before signing up to use the full kit of Pingdom tools. I use Pingdom to monitor website performance and uptime. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It works with my favorite content management system. Easy to set up compared to some web performance tracking tools. There is a WordPress plugin to add the Pingdom code snippet which may be useful for less technical users. #### Cons If you are using other tools similar to Pingdom you may need to choose between them and Pingdom to avoid having too many code snippets installed which could reduce website performance. --- ### Amazing product, great ROI - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simply an amazing product, that lets you stay on top of network outages and assess them in a timely manner. Very affordable, when it comes to cost, comparing to some other options out there. I highly recommend this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most likely won't even be able to describe how much I like Pingdom. I've used it for many years. Started with a free version and expanded to paid subscriptions. It's always great to know what's going on with your network, when you're not around. Setting up monitoring alerts for specific services allows to decrease downtime and be on top of outages (means, you're a superhero). I've had situations so many time, when you come in in the morning, and a website has been down for several hours. With Pingdom, that's no longer a case. You get notified immediately! #### Cons Can't think of anything. It's so simple and intuitive, even a caveman can do it. Love the mobile app option --- ### Basic alerts for starters - Overall rating: 1/5 - Reviewer: Emiliano Ariel V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I use this for a few days and did not like it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 1/5 #### Pros Lets me show network outages in a nice manner. #### Cons it's not the cheapest service. I need a powerfull tool not this. --- ### Used for years to monitor uptime - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This is the go to product for uptime monitoring. Its ease of use for server and website uptime monitoring makes it an easy choice. You can extend the services to carry out transaction monitoring if you need to but the main offering is excellent. We have been using it for over 10 years. #### Cons Nothing to speak of, I really can't think of anything that I don't like. --- ### The OG Website Monitor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pingdom works great, but I'm trying to get away from the SolarWinds ecosystem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Pingdom is easy to use. The UI is clean and there are tons of features. #### Cons Pingdom gets expensive quick if you monitor microservices. --- ### Pingdom help maintain websites - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pingdom has saved me many hours of troubleshooting websites and time is important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love being able to see at a quick scan what elements on specific pages can cause for example loading issues. This allows me to see dead links or even things I may need to optimize to decrease page load times. #### Cons I wish it had the ability to tell you in html/css what elements on the page the items came from. --- ### Easy to use and great for keeping track of website crashes - Overall rating: 4/5 - Reviewer: N. A. L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I have used this program for years, going back to when I was employed by a web design and hosting company. It's a relatively simple app, to the point that just about anyone can use it. I have used it to gain analytics on website traffic as well as determine the reasons for crashes or point developers and engineers in the right direction. #### Cons I find it difficult to actually find any cons with this product as it does exactly what it says on the tin. The only disadvantage is that the discounted prices only come when you pay upfront rather than monthly. --- ### Great website-monitoring product - Overall rating: 5/5 - Reviewer: Yaniv V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software helps me be alerted in case some of our domains are suffering from constant instability #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The software is very intuitive for first setup and "maintenance". In addition, going over the gathered data is simple and you can see the status "in a glance". The integration with Slack is also great. #### Cons For a simple URL-pings monitoring - I don't see any disadvantage with this product. Maybe it's less suitable if you need more complex monitoring. --- ### A must have in web development - Overall rating: 5/5 - Reviewer: Ernesto Enrique F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Pingdom I have greatly improved the loading speed of my websites, presenting products that load really fast and improving SEO. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Pingdom is one of those applications that you should keep in mind when developing websites. You can get a full report on the errors found on your page and dozens of useful tips to improve the loading speed. What I like the most is that it not only tells you what mistakes you have, but how you can improve them. You can also schedule the analyzes and obtain a report on how your website works during the days. Even in its free version it allows you to do so, with the limitation of only one site per account. #### Cons I can only complain about the way they present errors, a little more order would not be wrong. --- ### Review of Pingdom - Overall rating: 4/5 - Reviewer: Ghanshyam G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Pingdom has the simplest interface which makes users easier to use and understand. It helps the user to solve the problems occurred by monitoring the websites. It helps for searching the congestion on our site and prioritizes what should be fixed. #### Cons It is a bit costly for purchasing. Reports are complex to study. --- ### A Managed Services Screwdriver - Overall rating: 4/5 - Reviewer: Philip E. - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pingdom has helped us greatly in our quest to monitor our clients websites and underlying systems for availability. It is also a great tool for determining root cause of the issue, or as a jumping off point for further investigation. As we move into a large number of monitored items we are starting to see some serious performance slow downs, hopefully which can be resolved as we continue to grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This is a great piece of monitoring software that has a well designed interface. This has been our go to tool for monitoring site down issues, and high priority system outages. It is easy to configure all types of standard checks, from the 200 check to string checks and more. You can tell at a glance what is up but more importantly what is NOT up. We use this as a monitoring system for hundreds and hundreds of sites and systems, we also have this feed into other tools such as our ticket system to automatically create and update tickets. #### Cons Performance has started to suffer as the number of monitored items grows. We now monitor more than a thousand unique items and it is started to take a long time to load individual items, not to mention the overview. This is starting to cause some frustration, I am not sure if Pingdom will continue to scale with us, however we would like it to. Sometimes we have false positive alerts, however this is usually due to configuration issue and not a fault of Pingdom. --- ### Reliable Website Monitoring - Overall rating: 4/5 - Reviewer: Manon S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's real-time alerts are a lifesaver. Once, it alerted me about my website being down, and I fixed the issue before it impacted many users. #### Cons I found myself needing to limit the number of websites I could monitor within my budget. --- ### One great piece of my peace of mind toolset. - Overall rating: 4/5 - Reviewer: Tom B. - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Peace of mind in knowing that I'll be alerted to website downtime. Verification of restored uptime, and reports of downtime instances are also great features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros As a web professional who provides managed hosting services for my clients, Pingom's service has been extremely helpful in catching server issues that need my prompt response. Being able to have a notification on my smartphone in those rare cases when a site becomes unresponsive has enabled me to respond quicker and minimize downtime. #### Cons There have been a couple of occasions when I did not receive a downtime notification. I'm not sure if it was an issue with the app or further up in the service's workings. This has not been a consistent issue, and has occurred very few times. --- ### Great external monitoring tool - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Its relatively intuitive and easy to use. #### Cons When lots of alerts are triggering it can be hard to figure what's related and which is the root cause. Other vendors/products have better ways to get to the root cause. --- ### Reliable and affordable site monitoring tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This software saved us many times when we launched our new site. #### Cons A bit complicated to set up but well worth it. --- ### Monitor your website, and validate if you should optimize it! - Overall rating: 5/5 - Reviewer: Mairina V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with this tool has been very good, I really use many when auditing my site and to be able to optimize its performance, it gives me all the data that I need to improve to improve the loading speed of my site. I really like working with this tool. I recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The main function of this great tool is to measure the loading speed of a website, but the truth has helped me a lot when it comes to optimizing our website, since it tells me page by page what are the errors that must be corrected to increase the loading speed. The truth is very useful and you can measure the loading speed from different servers in North America, Europe and South America. #### Cons I really like this tool, the only thing I would add is to be able to compare the performance of different websites. --- ### Good testing performance website tool - Overall rating: 4/5 - Reviewer: Rolly C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I use this tool to performance test and make some reports with the results. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros What I like the most is that I can select the server from where I want to do the performance test. #### Cons It doesn't give much information about some errors or items to be optimized. --- ### Awesome tool for keeping your host motivated - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pingdom was often a lifesaver for me. I would be notified before my web host even knew there was an issue and that allowed me to stay on top of website downtime. When you're managing several sites and they all go offline though ... The SMS notifications can get tiresome. Still, they keep you motivated. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 --- ### Best website monitoring and speed test tool out there - Overall rating: 5/5 - Reviewer: Jacob K. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using buffer to test website load times and the results provided by pingdom is the most accurate ones i've ever come across. #### Cons There should be more test locations to choose from. Currently, there are only 4 test locations and that doesn't really make the tool comprehensive enough. --- ### Solid software, but there are cheaper solutions that do the same thing. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 5/5 #### Pros The software works well. You give Pingdom the details and it'll do its job and notify you if there's downtime. #### Cons They charge way too much. I'm using a competitor product that does the same thing for 50% less. --- ### Best way to monitor Network connections - Overall rating: 5/5 - Reviewer: Sam L. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy way to monitor networks and is very quick to update. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great way to monitor multiple networks. Very reliable and accurate when it comes to communicating a network outage. Easy to use. #### Cons There really is not anything I do not like about Pingdom. It does exactly what I expect and need it to do. --- ### Easy server monitoring for CEOs or not-full-time sysadmins - Overall rating: 5/5 - Reviewer: Luis R. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my startup, one of my partners has a small hosting company and deals with servers and infrastructure, but as a technical-but-not-full-time-sysadmin startup founder, Pingdom gives the easy, basic monitoring I just need to know if things are not going the right way. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 --- ### Web Page Optimization Made Easy - Overall rating: 5/5 - Reviewer: Danny R. - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Since we started using it our website has been performing better, cause it made it easy to check on our pages and optimize them, making them faster to download, and more friendly to users. #### Cons It involves having a programmer who can help you with certain aspects of your page, so if you are not that much into code and programming it can be a bit hard to fully optimize or understand the statistics Pingdom gives you --- ### Site speet - Overall rating: 5/5 - Reviewer: Frank J. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What to know why your website is running slow? Try the site speed test on Pingdom. I regularly use this when troubleshooting client sites. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Fantastic website and server monitoring solution - Overall rating: 5/5 - Reviewer: david s. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using pingdom for a long time to monitor a variety of different web-based services such as websites and email servers, I use pingdom for my own infrastructure monitoring as well as that of my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to set up and use pingdom and the ease with which I can monitor the uptime for a variety of different services. #### Cons I cant think of any cons to using this service as it is easy to use, functional and cost effective. ## More reviews [Next reviews](https://www.softwareadvice.com/application-performance-manage/pingdom-profile/reviews/?page=2) --- Pingdom Reviews, Pros and Cons - 2026 Software Advice