ServicePilot
About ServicePilot
ServicePilot Pricing
Starting price:
$435.00 per month
Free trial:
Available
Free version:
Not Available
Showing 6 reviews
Sylvain
Company size: 10,000+ employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2021
great supervision tools
Fast and effective
Pros
Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment
Cons
The negative points are the use of shortcuts, the inability to modify a packaged view
Reasons for choosing ServicePilot
The maneuverability of the product and the fact that it manages a lot of equipment. The supervision of the TOIP Cisco, Avaya etc see teams/skype is a plus
Thierry
Company size: 10,000+ employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2021
Supervision like you need.
Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help!
Pros
This software could be defined with your specific configuration it's not a standard we can build exactly what we need
Cons
For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter
Reasons for choosing ServicePilot
Because we can build our supervision like we need !
Jolivet
Company size: 201-500 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
Efficient and very professional product
For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.
Pros
For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.
Cons
There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.
Reasons for choosing ServicePilot
For the price and the support that did not hesitate to travel for the implementation and adaptation to our needs.
Frederic
Company size: 5,001-10,000 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2021
Very Good Product of Supervision
le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés
Pros
La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages
Cons
Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées
Frederic
Company size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
Service Pilot
Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences
Pros
La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.
Cons
La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.
Reasons for choosing ServicePilot
L'approche innovante et la relation avec les équipes commerciales et techniques de Service Pilot
Olivier
Company size: 10,000+ employees
Industry: Computer Networking
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
ServicePilot, the great swiss knife
ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks.
Pros
Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency.
Cons
request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product.
Reasons for choosing ServicePilot
Less expensive than proprietary software. Multi technologies embedded (Network, Voice, Securtity,...)