Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing, and group scheduling for workshops.

Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.



1,303 Reviews of Acuity Scheduling

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 1,303 reviews

December 2018

Elisha from Pampered Lashes

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

New user

Pros

The software is easy to use and not time consuming.

Cons

No dislikes so far. At first I thought I had to tap on each individual date to add hours but I’ve discovered how to do it for the month instead.

December 2018

Brittany from Cutécle

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Acuity Review

Pros

I love everything ! How easy it is to use, how I’m able to categorize my services to make booking with me simpler on customers; how I have payment options if I was looking to receive deposits/full payments via the site , terms and condition pages are available so make the initial appointment for first time customers shorter . It’s just a great software

Cons

Haven’t had a bad experience with this software yet.

December 2018

Gerald from The Pimpleton Agency

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Scheduling on steriods

I don't miss appointments. My clients can schedule their own appointments. It has eliminated to back and forth of phone calls to schedule meetings. It's optimized my time and i have not had one double booking yet.

Pros

Ease of use and integration with my myriad of other calendars has made this product essential to my productivity and effectiveness as a leader, business owner and entrepreneur. Acuity can seriously "get your life together" with the push of a button!

Cons

The con is that it took me so long to find it!

December 2018

Luca from Creative Enabler

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Acuity Has Saved Me Time + Money!

I recommend Acuity to my students, colleagues, and anyone who asks about an appointment scheduling tool. Customer service is stellar, and their interface makes it easy to seamlessly create a flow for incoming clients.

Pros

Easily hooks into Google Calendar to prevent overbookings. Easy to get clients booked, paid, and on the calendar.

Cons

There is not currently the ability to create new custom page designs based on appointment.

December 2018

Dr. Brennan from KC Wellness Institute

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Something you can trust.

It works, it’s affordable, and as a small business owner, I don’t wake up in the morning worrying about how effectively people schedule for my business.

Pros

Very straight forward and easy product. The forms feature for the scheduling widget allows me to collect information, including photos if needed. It matches my website’s coloring scheme and is seen less with our branding.

Cons

Nothing at this time, I do not need every feature offered by Acuity, but if I need a feature it has it. So maybe it isn’t the most simple of options compared to less bulky competitors, but still simple non-the-less.

December 2018

Kathryn from Balance Bodywork & Beyond

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to set up for, easy to use.

Pros

So clear and concise. So easy to figure out how to add services and get my business up and going.

Cons

I wish the free version had more features, but I am happy to pay for more since its so great.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Acuity Scheduling eases my work life and smooth work flow.

Pros

As i was acquainted with Acuity Scheduling, I do not face difficulties to remember my daily tasks and appointment with partners and colleagues inside the office. Now i am much more confident in remembering my appointments and meetings by using Acuity Scheduling. It is user friendly and it makes save my time.

Cons

Customer service is the only challenge that i meet in this tool, so reply to the urgent emails by me is not received on time. To improve this service would be more effective.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Makes Scheduling a Breeze

Pros

I loved the ability to make different meeting types and restrictions. You could do reoccuring meetings or just open up times.

Cons

The site was sometimes hard to navigate. I had problems finding where to set my availability .

December 2018

Cristhian from Cum Laude Media

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Automation

Pros

This was recommended to me by one of my mentors. I am currently starting my marketing agency, and if you're any good, you would know that you need to automate and streamline everything that you will do to keep things efficient. Acuity is great as it allows me to plug into my funnels when I am on-boarding clients.

Cons

At first it was overwhelming, but that can be said about anything. I really like how there's customization options, but I haven't played enough with it to say what would be wrong with this. Any problems that I may have, acuity has a website that has videos to help me integrate this into my business structure. This seems like a tool I don't see myself dropping anytime soon.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great customer service

Pros

Acuity is very easy to use and the customer service is wonderful! Scheduling, setting up reminders and calendar syncing is very simple. Packages and payments were also very simple and easy to use.

Cons

There are not as many features nor as much flexibility as would be nice. We ultimately switched for the added flexibility and features.

December 2018

Ayanna from Ayanna K. Coaches

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Really digging Acuity!

Ease of being able to set up deals/coupons will be great! Tracking revenue and # of clients is awesome! Also, I like the lightness in the communication. The company comes off as "real" and not stuffy. I appreciate the humor and fun correspondence. Actually makes me smile.

Pros

It's easy to use. I tried another platform and found it challenging to maneuver and quite frustrating. Acuity offers just about all I need to schedule and track clients. I am not tech savvy, so if I can use this, anyone can!

Cons

Since I work with clients I know, I like to use Zelle. Not a biggie, but if there was a way to use this function easier would be icing on the cake!

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Acuity Scheduling Thoroughly Recommended/My Young OnlineBusiness

Online bookings and cancellations; billing; time zone scheduling. e mail stroage for clients

Pros

I love the fact that I no longer have to multitask with media messages for appointments and/or cancellations and much more..It offers a wide choice for business backing.

Acuity Scheduling is my own personal admin control that allow me more time to focus on my product. It IS the administration arm of my business and offers exciting organisational fawcets to enable me to concentrate on delivering my solutuions for health issues. So excited to have it and relieved I chose it.

Cons

I loved everything about it as am a new follower of working from home via my lap top and phone.

December 2018

Christopher from TrainWith

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Got Me Started!

Pros

This scheduling service totally got me started in my photography business! I was able to book my first client and take payment straight from the app! It syncs with your calenders and blocks out time to show your availability. It allows you to make special coupon codes for clients and customize your packages or items offered through your business. An absolute love of mine!

Cons

Not a thing I could find wrong about this software. I would only ask that they allow payment acceptance for free users.

December 2018

Felipe from Bayer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

We use Acuity for scheduling our design clients

Pros

I like that's easy update, change and share appointments. I like that it has a free option and it's easy to use.

Cons

There isn't much I don't like about this software. I did research on the different options out there and does everything we need it to do for a very reasonable cost.

December 2018

Jack from Precision Health & Fitness Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Simple, easy to use scheduling software with great integration.

Having recently switched to Acuity I have been really pleased, it is easy to use and to set up. Managing it has been really simple. Clients being able to set up an account and manage their own bookings has been a massive time saver too. Being able to access and manage via pretty much any device has been great and as mentioned, the integration with calendars, website and social media has been seamless.

Pros

Easy to use.
Easy to set up.
Excellent price.
Integrates well with website & social media.
Integration with calendars (automatically adds appointments to my calendar whilst blocking off events I put in my personal calendar)

Cons

An integration with Paypal Here or other card payment software would be fantastic.

December 2018

ROBIN from Shyhorses Photography

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great service but maybe not for photography?

Love it just too expensive. I literally pay less for Adobe PD and LR. And those are programs i use a lot.

Pros

It really is easy to use and set up. Everything is thought out and makes it easy for clients to book online. Super impressed how everything connects.

Cons

Unfortuntely with the exchange rate it is just too pricey for me at this time. I will review payment again once my business becomes busier and possible a client uses it. So far no one used it. So maybe they want more personal ways of booking for a photographer

December 2018

Eve from Geek girl it

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great start!

Pros

The booking page and ability to link specific appointment types to specific people is amazing.

Cons

Inability to schedule appointments and use location to determine amount of time needed to get from one appointment to the next.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Must have for your business

Pros

Easy to use. Very consistent. I have not had any issues or downtime.

Cons

Difficult to initially set up parameters

December 2018

Catherine from Fitness:1440

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very User Friendly

I really liked using Acuity and would use it again.

Pros

The platform was easy to navigate amd well organized.

Cons

The display of individual trainers could be improved so that you can see each trainers availability separately on the same page.

December 2018

N. A. from The Mighty

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

2 of 5

Functionality

4 of 5

December 2018

This is a fab little tool if you can afford it

Pros

I love the idea of letting clients book in for meetings to check up on work and discuss projects. It means that I can set appointment times and they can choose the time that suits them best.

Cons

The cost. I'm a freelance writer and artist and to be honest for what I need it for, the Emerging level is the one I need to make the most out of it, but the monthly cost was just too much for me.