Acuity Scheduling Software


 

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing, and group scheduling for workshops.

Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.

 

Acuity Scheduling - Calendars
 
  • Acuity Scheduling - Calendars
    Calendars
  • Acuity Scheduling - Calendar syncing
    Calendar syncing
  • Acuity Scheduling - Customized confirmations
    Customized confirmations
  • Acuity Scheduling - Mobile apps
    Mobile apps
  • Acuity Scheduling - Real-time availability
    Real-time availability
Supported Operating System(s):
Web browser (OS agnostic)

613 Reviews of Acuity Scheduling

 

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Software Advice Reviews (10)
More Reviews (603)

Showing 1-10 of 10

Higinio from Higinio Taxes LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very good experience en general. Easy to use, and setup.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really nice and simple scheduler.

Pros

Good value, for and scheduler that allow clients to schedule their own appointments. Free email and text reminders.

 
 

Kevin from Holistic body care llc
Specialty: Salons and spas
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great value flexible and reliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Inexpensive. Customizable for anyone with moderate web skills and plays well with most webapps and tools. Oh and cheap. Why pay more for a preboxed system.

Cons

Miaainf several built in features. Although you can easily find a intergration option sometimes native support is better.
No wait list
Marketing tools no
Category descriptions
Or premade design themes
But you can intergrat most of these from elseware

 
 

Abiodun from Schubbs Dental
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Dental software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Appointment easy to use on like others and I am sure that you will be able to work on it. I am not sure if I am going to be able to make it to

Cons

The cost of it is that we have to take it to the mail

 
 

Rosemary from Isk institute
Specialty: Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2017

October 2017

ACUITY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THE ACUITY SYSTEM ALLOWS FOR ACCESS TO APPOINTMENT SCHEDULING AT AN EASE. IT SIMPLIFIES THE FAST PACE OFFICE.

Cons

THE ACUITY SYSTEM ALLOWS YOU TO BE SPEEDY BUT DOES FREEZE UP AT TIMES. I WOULD HAVE TO SHUT MY SYSTEM DOWN TO REBOOT.

 
 

Hilda from Bryant & Stratton College
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Convenient, User Friendly, Aesthetically Pleasing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really great software.

Pros

Acuity allows you to customize just about everything under the sun - and even the free version isn't lacking for features! It's been a life changer when it comes to laying out my schedule. With the paid version, it syncs to your Outlook Calendar automatically and blocks people from making appointments during times that you have other events on your calendar! It's basically a computerized personal assistant. It's all very intuitive as well.

Cons

I wish we could purchase a corporate package for more than just a few employees - we have about 25+ people who use it but the "company" plan doesn't cover that many.

 
 

Chuck from Real Estate Rising
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Seamless, Powerful & Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Soooo easy to setup. I literally took 30 min and customized every aspect of Acuity to provide one of the prime offers for my business. Another 5 min and it was integrated into my website. Oh did I mention that I did this on phone?!?! All the features that Acuity offers are well worth the extra $ per month vs. Calendly. Calendly is also a great product, but the cleaner installation, and customization was with it to me.

Cons

Not a whole lot to say on the negative side... It took a little longer to setup​, but I did it on my phone while riding in a car (no I was not driving). Also a little more expensive than Calendly, but for my business, it's worth it.

 
 

Candace from Automotive
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Just okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be way better if the program had a app to go along with it. The website is too confusing and the interface isn't modern and looks out of place.

Pros

Its inexpensive

Cons

No app for smartphone

Advice to Others

No

 
 

Vanessa from psychiatric
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Acuity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a very small business and don't need to keep track of missed, attended or cancelled appointment Acuity is the system for you. If you do I would recommend checking out other softwares.

Pros

User friendly.

Cons

Not able to check clients in or document whether or not it was missed or cancelled appointment.

 
 

Rebecca from Complete Performance Coaching
Specialty: Coaching and training

June 2016

June 2016

The perfect scheduler

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's incredibly easy to set up, there are tons of features, it integrates seamlessly with my website and my calendar

Likes Least

I can't invoice clients, it's difficult for them to figure out how to pay if I schedule for them

Recommendations

This is the best scheduler I found. If you have another way to do do invoicing, this covers everything else.

 
 

Bryan from Caribbean Massage
Specialty: Salons and spas

April 2016

April 2016

Great Software - failed support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Everything great product, the best I've seen and used!! Developers thought it out well.

Likes Least

Support, only email only during work week. Can you afford the downtime?

Recommendations

Remember support is important. Your business is reflected by your customer interface especially the software you use.

 
 
 
Showing 1-20 of 603


October 2017

October 2017

The software works well for a business with a tricky schedule to accommodate.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Clients can schedule their appointments and pay online which means we pay our satellite office less in administrative fees. Clients can schedule appointments without having to drive to a congested office off a major highway with roadwork.

Pros

It is by far the most flexible scheduling software that I've found. If you're schedule is more than a simple hour by hour appointment schedule, this is the software for you. It may take a while to figure it out, but so far it has been able to handle multiple people's overlapping and very confusing schedules. I also love the custom emails for each appointment type and the ease of intake forms. Our clients have spoken about how easy it is to make an appointment and pay with the program.

Cons

There was a steep learning curve in thee beginning and it took me longer than I would have liked to get it up and running. Also, the integration with Quickbooks is not good. If someone schedules a recurring appointment, it creates invoices for every single one in quickbooks. That means a person will have an invoice of thousands of dollars before their first appointment. We chose the option where all acuity does is input their name into quickbooks, which means we still manually have to record their invoices and payments.

Source: Capterra
 


October 2017

October 2017

Even the free option has many useful features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Acuity allows me to display my availability for clients to schedule an appointment that also fits their busy schedules. I'm looking forward to using the Emerging Entrepreneur version and synching several other programs with Acuity.

Pros

I like the ease of use, compatibility, and relaxed yet professional nature of the program. It even has a simple step by step checklist tutorial to get you started!

Source: Capterra
 

Wendy from Labyrinth Centred

October 2017

October 2017

I am really just getting started and already am very excited about the software's features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The way it helps me organise my services, diary and payments. The automation will be invaluable to me as a sole practitioner and I am looking forward to linking with an accountancy package too. This is saving me on the most valuable commodity we all have: TIME. In turn, it will help my business run seamlessly (providing I set it up to do so :)

Pros

How it does most of the work for me. I just have to be organised! Need to break my business offerings into groupings. Love it that I can colour code too as that makes it simple for me and my clients.

Cons

Initially feels a bit overwhelming but if I follow the suggested steps, it works out well. Find the 'help cues useful when I am especially stuck (doesn't last too long with Acuity).

Source: Capterra
 

Rudolph from My EFL English Teacher

October 2017

October 2017

I am very satisfied with Acuity, it is affordable and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that it adjusts the time zones. It is very affordable and very easy to understand.

Cons

It us very basic, so maybe more advanced features should be added like a live scheduling function...

Source: Capterra
 

Elysha from Mind Body Soul Stylist

October 2017

October 2017

The set up was pretty easy so my site was ready to go in little time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlined booking!

Pros

The tutorials were helpful. I learned some nice ways to customize the intake form for my clients from tips taught in the tutorials. Also, I liked that I could add my own branding to the page. This is a huge plus particularly since I did not embed the calendar in my site. And being able to accept payment from my clients really streamlines the whole booking process.

Cons

The calendar had some issues syncing with google calendar and didn't always update which is why I left off 1 star for functionality.

Source: Capterra
 

Kelli from Kelli White Photography

October 2017

October 2017

Very easy to use! Nice tool and glad it integrates with squarespace.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It makes client scheduling easy and I like that my clients can choose appointments right from my website.

Cons

The user interface can be a bit challenging to navigate at first, but easy enough to figure out after a few trys.

Source: Capterra
 

Tierra from Lashed By Lamour,LLC

October 2017

October 2017

Great for young entrepreneurs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier for clients to pay and schedule than other sites

Pros

Ever since I started using Acuity it's much more easier to book clients with a deposit than any other site

Cons

It could use a little more colors to make it more easy on the eyes for those using a laptop but other than that I have not had any issues.

Source: Capterra
 

Chris from Freddie's Mobile Tire Service

October 2017

October 2017

This app is easy to use from customers & administrators perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to set up & use

Pros

What I love the most about this scheduling application is its easy integration into any page on my website. Self help is really helpful.

Cons

The mobile app is good but could be better. It would also be nice if I could have multiple calendars and more customization available in the free account... However the price for the next level is reasonable.

Source: Capterra
 

Jeanne from Jeanne Fuqua, ND LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Acuity' customer service is great- readily available and very helpful. The scheduler is fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of slscheduling patients.

Pros

I like the ease of scheduling and on my end or my patients end. It's easy to quickly with few keystrokes choose the right time, service and do an easy add for a new patient.

Cons

No real cons yet. I would be interested in there being a way to email back and forth and keep track of correspondences between clients and myself within the program.

Source: Capterra
 

Kaely from Kaely Linker Design

September 2017

September 2017

Easy to use, easy to customize, eliminates the crazy back and forth emails!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I looked around a lot of scheduling software when I started my business and actually just stopped because I was so overwhelmed. The cheap ones were hard to set up and a few were way outside of my budget as I am just starting up. A friend recommended I try Acuity and I've loved it. It has eliminated those back and forth emails for me which is fantastic.

Source: Capterra
 

Steven from Healing Consciously
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Acuity Scheduling is fantastic, a superb company and a must have for anyone working for themselves.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to integrate the booking widget and buttons to my website.

I now have a fast, simple and easy to use scheduling system for my clients.

It is fast simple and easy to use!

Great service and software!

Pros

It is simply amazing! There is so much that you can do with the software, in terms of formats, bookings, scheduling times, hyperlinks and adding buttons and booking widgets to your website/s.

It is a fantastic service and I am so pleased with it, without a doubt anyone is able to use this easily with knowledge of using a computer etc.

There are helpful how to pages and simple, short and very effective instructions.

Thank you Acuity Scheduling!

You have helped me in getting my business up and running with a professional look!

Blessings.

Cons

Honestly, I have not yet come across any cons of Acuity Scheduling, it has been perfect so far and I trust it will continue to stay that way!

Source: Capterra
 

Aubri from Exceptionally Your Business Concierge LLC

September 2017

September 2017

Very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Acuity has been very easy to use. I like that I can add custom forms, and the price is good too! My clients seem to like it as well.

Source: Capterra
 

Mazen from TQM Solutions Experts

September 2017

September 2017

Unique Smart Effective Way to Manage Workflow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy Arrangement of clients meeting

Pros

Smart Tools,Easy Integration ,Different Calendar , Simple Hours Customization ,Easy Service add and simplicity

Cons

Need the graphic Development for the Calendar. I advise to develop some graphic features for the calendar

Source: Capterra
 

Caleb from RLJ Financial Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I love the software. Simplifies the scheduling process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A seamless approach to scheduling appointments.

Pros

I love how you can have different appointment types and ask different questions on each appointment type. I love how it syncs with Office 365 Calendar and auto inputs the event on my calendar.

Cons

I don't like that you cannot customize how the calendar appointment looks in Office 365.
I also don't like that you cannot customize the SMS for appointment reminders.
I also don't like that you cannot reschedule an appointment in Office 365 and sync that back to Acuity.

Source: Capterra
 

Tony from PT-ME Personal Training Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Only needed a booking calendar for 30 minute gym sessions, Acuity Scheduling is perfect for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use and quick setup for replacing old system

Pros

The online facilty of being able to change times with ease and the way clients view the resulting calendar and time slots.

Cons

If you don't mind your Calendar online outside of your own web space then it's fine.
It works better than expected so there is not really any cons or negative things to say about the software.

Source: Capterra
 

Diane from Sisu-Ursu
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Best Scheduling App for a Sole Proprietor Service Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I tried A LOT of apps for scheduling and found that this one was the most customizable for me and my industry. I serve people across multiple time zones and had trouble with another SaaS. This solved my time zone issue.

Cons

I wish I could customize WHICH services to include for sale on certain pages with my appointment scheduling form.

Source: GetApp
 

Teiara from Teiara Esthetics

September 2017

September 2017

The site is overall good. Once every thing is up it's pretty much low maintenance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the site because I can take payments and deposit. They also offer a free version. You can create discounts and promo codes

Cons

You can't search other Stylest within the app like StyleSeat offers. You have to pay for an entire month even of your only using it for a week out of the month. You can't customize the deposit per service

Source: Capterra
 

Mylee from Little Big Dreamers

September 2017

September 2017

I have enjoyed learning to use Acuity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is great to be able to schedule appointments, accept payments and have forms signed all in the one place. It makes work so much simpler and time consuming tasks much quicker. I intend to keep using Acuity for the foreseeable future!

Source: Capterra
 

Tierra from ItWorks Global
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Game changer!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Potentials, more time freedom, the software is absolutely genius!!

Pros

I love that you have basic and address book of everyone who has ever booked with you so it makes following up so much easier. Oppose to being all over the place, It's completely a game changer it automatically sends the reminder emails and text also

Cons

I would have to say my least favorite part is that some emails get bounced back I'm not sure why if it's a valid email address. The system shouldn't let them complete the registration if the email isn't secure.

Source: Capterra
 

Vanessa from Hair Etc by Vee
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great starter software or for a salon but doesn't need lots of features

Pros

I love the fact that you can have add-ons for services that pop up under main services. So no need for the client to search for multiple services in different categories
It's user friendly and simple

Cons

I do not like the limited features. Wish they had an app or the ability to have different pricing per staff or calender.

Source: Capterra
 
 
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