Acuity Scheduling software


1,067 reviews(5.0/5)
1,067 reviews(5.0/5)

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing, and group scheduling for workshops.

Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.

Supported Operating System(s):
Web browser (OS agnostic)

1067 Reviews of Acuity Scheduling

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  • Laura from Footballshirts4all

    Number of employees: 11-50 employees

    August 2018

    Broader range of payment integrations and branding customisation options

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    So many calendar apps are similar to each other in functionality, but I wanted the option for PayPal integration, and coordination of shared bookings across multiple calendars. The interface is breathable, crisp and the branding customisation is a treat.

    Cons

    Not sure I can make the most of the weekly view for multiple calendars due to the way it condenses the open slots.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melissa from Therapy Box, Inc.

    Number of employees: 2-10 employees

    August 2018

    Good alternative!

    Ease-of-use
    Functionality
    Quality
    Support

    Just switched over to this software and looking forward to exploring more features.

    Pros

    The free version is a great place to start. There are a lot of features available. Signed up because I needed a scheduler that allowed for multiple therapist as well as events and workshops.

    Cons

    Limited client criteria options available. I want option to tag certain things as well as source (how client heard about us)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tatianna from T Lavin Lash & Skin Studio

    Number of employees: 1 employee

    August 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I tried out many scheduling app but acuity was my favorite, it was easy to customize I love the ease of use & my Clients love it too

    Pros

    Customizablity, ease of use, looks great on my site, easy for my clients to use.

    Cons

    I have complaints at all I love the app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stacey from ansleyRDgroup

    Number of employees: 2-10 employees

    August 2018

    The best for the price Full featured

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very happy with this choice and the support has been very helpful

    Pros

    This offers the most native features and integrations amongst the shared calendar tools

    Cons

    One of the few tools that it is difficult for me to come up with a “con”. I would say that there are a lot of settings and sometimes it isn’t natural to find where the setting you want exists

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from ansleyRDgroup

    Number of employees: 2-10 employees

    August 2018

    Best value for the features but be prepared for setup time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are happy with it. And with the support. Wish it was a little more intuitive, however you would probably loose some of the functionality. Wish it was more like Apple UX and less Android/Microsoft UX

    Pros

    This does everything we want. It supports multiple calendars, conversion pixels, and payments via the system

    Cons

    Some of the functionality does not work in the intuitive sense and thus support was needed to implement, ie calendar blocking. The settings on the page were correct but other areas of the control panel have to be setup to coincide. This was not clearly documented nor intuitive

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Viviane from Viviane Wolfe Yoga & Movement

    Number of employees: 1 employee

    August 2018

    Acuity is the best scheduler on the market!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far I absolutely LOVE Acuity Scheduling. My students like it too.

    Pros

    It's ease of use. There are so many great features that make it easy to connect with clients and students.

    Cons

    I would have liked to have package/coupon abilities at a lower level of membership, but this is a minor inconvenience.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alan from Smithdown Eyecare

    Number of employees: 2-10 employees

    August 2018

    Acuity for opticians

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fabulous

    Pros

    Easy to use software for appointment scheduling

    Cons

    Can't see anything that's not to like works great

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rufina from Allstate

    Number of employees: 10,000+ employees

    August 2018

    Clients can schedule themselves and cancel or reschedule when necessary.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My client’s appreciate that they get to pick their appointment dates, types, and timezone and just write themselves in. It means they can schedule our meetings according to what is most convenient for them and that reduces the possibility of cancellations. They can see my availability real-time so it’s no longer a hit or miss thing and I also have the flexibility to set my own availability according to how I want it to appear in the program. When the client is done booking the appointment they want, they receive a confirmation email. They can cancel or reschedule appointment through the app as well, which saves me the hassle and informs me ahead of time whether or not a client will show up.

    Cons

    Sometimes I think the app might just have way too many features that anyone could easily get overwhelmed. I don’t think all of these would be of use to many of their users too so I think it would be a good idea for the developers to take a good look at each one and see if they can do away with some of them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matthew from CORA Capital Advisors

    Number of employees: 11-50 employees

    August 2018

    Acuity is head of the class when it comes to tech partners for Advisors wishing to enhance their PM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had hesitancy since they do not have a customer service number for a potential steep learning curve. However, their responsiveness by email have provided me with some of the most succinct, honest and helpful responses I have received in my 20+ year career.

    Pros

    Ease of use. URL plug-in options. Integration options. Form questions. Different DBA appointment types, et al.

    Cons

    Limitation of one text reminder and that their top tier option for 36 different calendars/users could not be offered for less cost for enterprises requiring fewer (<36) calendars/users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    August 2018

    Acuity Scheduling is great for my small business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am solving the ability to reach people online for scheduling and payment.

    Pros

    I love how easy it is to figure out. I was able to embed it onto my website, create forms, and sync my calendar within minutes.

    Cons

    Honestly I can't think of anything! Acuity has been extremely helpful to use. I wish it was more affordable, but hopefully I am making more soon on my business to offeset the cost.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashley from Be Boss Girl

    Number of employees: 2-10 employees

    August 2018

    Keeps me and my business organized!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I really appreciate Acuity so incredibly much as it allows people to easily book appointments with me without me having to schedule my other appointments in my Google Calendar AND in Acuity. The paid version is so worth it for me so I can constantly keep the flow and also work towards becoming more organized.

    Cons

    The backend is not always friendly. I have had to reach out to support quite a bit when integrating calendars for my team members.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dionne from salon

    Number of employees: 1 employee

    August 2018

    Awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I left Square Scheduling and now im happy to begin my journey with Aquity !

    Pros

    I like the fact that you can add pictures

    Cons

    Can't think of anything ..the software is loaded with features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Charlie from MOTUS Training Studio

    Number of employees: 2-10 employees

    August 2018

    Easy to use, exactly what we were looking for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, we have loved it. Looking forward to getting everything live!

    Pros

    As a small gym looking to grow and expand, we had to really weigh out our options for a scheduler that would grow with us as we did, and Acuity has been just that. The software is easy to use, available for us on the computer and on the go, and was really everything we wanted and more.

    Cons

    I would love to see some more customization options on the booking space that wouldn't require Advanced CSS like some themes or even just different colour backgrounds so we could adapt it to fit our website easily.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Taneisha from Carpe Diem BEAUTY and Body

    Number of employees: 1 employee

    August 2018

    Good review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    App scheduling

    Pros

    It's easy and accessible for customers to use

    Cons

    There was nothing wrong with it. I have no complaints

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leif from Behind the Mic Today

    Number of employees: 1 employee

    August 2018

    Acutiy Scheduling is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started out evaluating Acuity Scheduling while playing with Calendly and found it to be much more than just a simple event scheduler. I started with my distain for playing phone tag. Currently, I have headhunters calling and wanting to connect as I have been circulating my resume being an out of work Software Engineer. I have found that Acuity Scheduling has freed me up and eliminated phone tag from my life. Now when somebody emails me wanting to set up a meeting I can send them a link and have them schedule it at their leisure. It also emails handy reminders that easily schedule into my Google Calendar. This means I can schedule my own tasks and events and I get the same scheling priority as everything else in my life. Briliant Guys! Briliant!

    Pros

    It is a very robust and full-featured program with an awesome app for IOS (iPhone). This is the app I have been looking for to manage my work, hobbies, and life!
    I particularly like the way it handles multiple time zones even on the free version.
    This means I can do business, Interview, and schedule Guests for my future podcasts with ease.
    Additional Pros the scheduling links allow you to create people friendly URLs with out addtional hastle!
    This application had beat out a hand full of competition to make its way into my phone and computer...

    Cons

    As of right now, I can not think of any Cons, if I do I will let them know and perhaps it will become a future feature.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Yinka from YS Beauty Lounge

    Number of employees: 1 employee

    August 2018

    So helpful

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The website was super easy to use and understand, Within an hour I had my website up, running and fully designed. I would definitely recommend getting the more advanced subscriptions for the site as what you get in return is all worth the cost.

    Cons

    There was very few, if any cons with the software but I’d say the search feature could be better, searching anything must of the time just led to the help page

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Blayre from Krystal Kleaning Domestic & Commercial

    Number of employees: 1 employee

    August 2018

    Great potential with alot of patience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can see the value in the product however, it just takes time to set up and I am still unsure if the system has been setup correctly. I believe a phone service is needed to support people as miss-communication can occur online and responses are delayed. It would be nice to have someone to talk to and assist me on the spot with setup rather than having to wait for support.

    Pros

    Ability to message clients, send reminders and confirmations.

    Cons

    I can not make changes to a booking that is re-occuring.
    The bookings automatically created invoices on my quickbooks account which I did not want this costed me hours in individually deleting thousands of invoices.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from SmashLAB

    Number of employees: 2-10 employees

    August 2018

    Acuity Scheduling - Easy and fresh

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It’s easy to navigate. All the features are easy to locate, nothing is hidden away or over complicated. Lots of features. I tried many software for appointments and most either didn’t have the features I need or were just way over complicated for what needed to be done.

    Cons

    We are still in the early stages with it but I have not found any issues yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alix from U.S. History Abroad

    Number of employees: 1 employee

    August 2018

    Easy scheduling!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Acuity eliminates the back and forth or "When's good for you?" or "What about A, B, or C time?" The scheduling calendar makes my life easier and makes me look more professional when I work with others!

    Pros

    I love that I can embed my calendar on my webpage!

    Cons

    There is a little bit of a learning curve when setting it up, BUT the customer service went above and beyond helping me tweak everything so that I was satisfied.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cassandra from Cassie's Glam Creations

    August 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that I was walked through each step rather than leaving me to figure out how to set things up.

    Cons

    I have no cons to list as yet with using this software in the last 6 months. Everything has been relatively easy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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