About Acuity Scheduling

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing and group scheduling for workshops.

Acuity Scheduling is s...


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Supported Operating System(s):

Web browser (OS agnostic)

4,395 Reviews of Acuity Scheduling

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3,622)

3,622

4 stars

(672)

672

3 stars

(86)

86

2 stars

(10)

10

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4395 results

October 2019

Rashidat from Self Employed

Verified Reviewer

Company Size: 1 employee

Industry: Individual & Family Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Checks all my boxes

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Reasons for Choosing Acuity Scheduling

The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.

Reasons for Switching to Acuity Scheduling

The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.

December 2020

Josephine from Arabesque Burlesque

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best alternative to Mindbody

I spent a month going through different software demos in the health and wellness sector. I knew I wanted to switch from Mindbody for my dance studio and wanted to find the best out of the dozens of registration software options there are in this sector. After much research and using the trial set up and function for my top options (Wellness Living and Amilia were the other possibles for me), I was very happily surprised to say with certainty that Acuity was the best fit for me and offered the best functionality. And better yet, it was by far the cheapest!

Pros

What I like best is the depth to which you can customize the user experience. Being able to easily change all the language clients see through the process really helps (especially since we're a bilingual school) and it's also the most mobile-friendly when it comes to functionality and design. Finally, having an app for both the admin and the user side will be a huge asset and I know the Zoom integration will save us a lot of time when it comes to managing invitations to our virtual classes.

Cons

I wish there was a way that clients could carry positive and negative balances on their accounts.

Reasons for Switching to Acuity Scheduling

More mobile friendly user experience, more features included in the base pricing option. More intuitive booking system for appointments on the client end. Felt like Mindbody were constantly trying to get me to upgrade my plan for very minor needs that I felt should be included in my expensive plan (like using promo codes and editing class categories).

April 2020

Mike from Oceangold Limited

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

April 2020

Unsuitable if certainty and speed are required

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros

The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons

Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Reasons for Choosing Acuity Scheduling

The number of reviews

November 2020

Antoinette from The Braid Box & Co.

Company Size: 1 employee

Industry: Cosmetics

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2020

Free Trial Review

Using Acuity was so beneficial for me and my upcoming business. It was simple and easy for me to use as well as my clients. It helped me to be more organized and saved so much time on both ends when it came to scheduling. I work with my hands so communicating throughout the day is not something that's always possible. Not to mention I was able to customize my own link that potential clients could click that would take them right to my scheduling page. Honestly that was the best part because I could put that link anywhere!

Pros

What I liked most about Acuity was the ability to customize almost every aspect of it. I'm in the beauty field and for me, the details are super important. I'm also a simple girl as well. I was able to make my setup simple and easy to use, but also with some pizzazz (if you know what I mean). Adding pictures, using different colors and different fonts really allowed me to customize my scheduling page exactly how I wanted.

Cons

What I liked least about Acuity honestly was the calendar display on my mobile device. It only showed appointments by the day and not a glance into the entire week or month, which is vital for me. I'm not quite sure if i just never figured out how to change it or it's just not a feature.

Reasons for Switching to Acuity Scheduling

I switched because Square did not offer half of what Acuity did. It was very bland to me. I'm not bland and neither is my company so I didn't want my scheduling page to reflect it. Acuity offers more customization so your scheduling page looks like no one else's. With square, it appeared to be the same to me. And I was not able to customize a link! Acuity really up on that tip!

November 2020

Stavros from Pronto Wedding, L.L.C.

Verified Reviewer

Company Size: 1 employee

Industry: Events Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform

My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.

Pros

The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial. The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

Cons

The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

Reasons for Choosing Acuity Scheduling

I chose Acuity because of the simple, user-friendly platform that the application is built on. It provided significant features that the competitors simply lacked. Acuity allows you to customize its platform without the application overtaking your website as Vcita does. Acuity gave someone like my business at Weddings a much more meaningful experience rather than some of the competitors. In my industry, my clients are not really going to be future clients so the features that some of the platforms advertise excessively simply do not affect me. With that said, if anyone is on the line of whether Acuity would fit their needs- do not think twice. Acuity is a thoroughbred in this appointment scheduling application platform.

Reasons for Switching to Acuity Scheduling

The platform was not as user-friendly as you would want. The cost of simply book.me was even greater.