Replaces Calendly

High-performance booking tool

Excellent tool that can be tailored to meet very specific expectations for booking. Ideal for an organization that needs control and granularity in a booking link (e.g. different demos by different reps, etc.). Customer service was also very knowledgeable and responsive, even on specific functionality requests. Up front about it when they do not have something and offer relevant workarounds when they can.

Pros

- Good branding options (via logo and text of permalink), no excessive Appointlet branding; different branding available for different meeting types - Individual schedule availability by type of meeting excellent for round-robin sceduling - Granularity in meeting preferences results in highly flexible and controllable booking - Integrated effortlessly with existing calendars - Rescheduling and cancellations are relatively painless - Supports multiple video-chat integrations, so we can give the client a choice of their preferred platform

Cons

Booking link could be more presentable (especially time picker looks like it comes from a different era)

Appointlet for Parent Teacher Conferences

We loved it from start to finish! This was a great experience for us as the administrators of the system, great for our teachers to be hands off and just see the appointments come in, and a great user experience for our families.

Pros

The biggest highlight for us was that we could manage all of the scheduling on our end. We've not seen a tool that advertises that, but myself and two support staff were able to create all of the links ourselves. Unless you're at the C-level, you likely don't have someone to manage your calendar for you so to support our teaching staff, this was a huge benefit. Each of the meetings were very easy to create and the best part: a unique Google Meet link each time. That was such a massive benefit to us throughout the process because it allowed for the necessary privacy and security for each of our parent teacher conferences. We love that we had the ability to create an unlimited number of meeting types, essentially one for each teacher, and for free. We also loved how quick your team was to respond--usually it was [SENSITIVE CONTENT]--to answer our questions or troubleshoot. From a user experience, parents appreciated how quick it was. We used a scheduling tool last year that had a long loading time and they would often miss out on conferences--especially if two parents were trying to book the same conference at the same time. All told, we love Appointlet and how easy it was for us to set up, how manageable it was for our staff and how much parents appreciated the user experience.

Cons

One of the challenges we had was that on some of the invitations, the teachers did not end up in the Lincoln PTC subaccount and thus, they were not able to connect their calendar. We solved one of those, but a few of those teachers I then had to create a manual appointment set because we couldn't duplicate what we had already created. Some other things are smaller: the links get very long as you duplicate appointments and while you can make custom links, we had to make nearly 80 appointment types and didn't have the time to then change the link--it just added a lot of "clone-xxxxxxxx-clone-xxxxxx" and so forth. Another super small nitpicky one: we couldn't see the titles of each of the meeting types to know who the teacher was. Often it was "Parent Teacher Conference with..." so it was a challenge to quickly locate, but again, that's a nitpick

Appointlet got me out from between a rock and a hard place

Aside from what I've already said, I want to say again that the customer service has been outstanding in answering all of my questions and helping me start switching my stuff over quickly.

Pros

Appointlet has been easy to set up and use, and the customer service has been top notch. It fills several holes for me in my online booking needs where other software dropped the ball. I especially like that it supports multiple calendar sync, buffer time both before and after appointments, and separate pages for various appointment types. I haven't been using it long but so far it is integrating well with my current processes.

Cons

Some features I think would be really helpful that are missing are: - a calendar view where you can schedule appointments manually from - a dedicated customer list where I can see all of the customers who have booked appointments in the past - a way to override calendar events and schedule an appointment at the same time as a blocked time on my calendar - ability to make one appointment with multiple location options (ie their house OR via Zoom) - SMS reminders in addition to email - low on the priorities but still would be cool would be a custom color picker in addition to the standard brand colors offered

Can't talk to anyone wont stop taking money out of my acct

No number to cancel

Cons

No number to call to cancel do not use them