appointlet Software

FrontRunners 

About appointlet

Appointlet is a cloud-based appointment scheduling solution that helps businesses to connect with their prospects through emails, landing pages and a sales funnel. Key features include individual or organization scheduling pages, automated reminders, multiple timezone support and calendar integration. Appointlet offers custom branding features that allow businesses to customize their emails and booking pages with their logo and colors. Users can also personalize their appointment schedule by setting the available hours for each day of the week. The scheduling page can be embedded on the company website or users can directly share it with customers via email. Appointlet displays the availability of all team members on a single page and allows clients to select ...

appointlet Pricing

15-day free trial, no credit card required. Startup: $0 Premium: $8/member/month (billed annually) or $10/member/month (billed monthly).

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Available

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appointlet User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 87 reviews

Vanessa

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2021

Replaces Calendly

User Profile

Matthew

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

High-performance booking tool

Excellent tool that can be tailored to meet very specific expectations for booking. Ideal for an organization that needs control and granularity in a booking link (e.g. different demos by different reps, etc.). Customer service was also very knowledgeable and responsive, even on specific functionality requests. Up front about it when they do not have something and offer relevant workarounds when they can.

Pros

- Good branding options (via logo and text of permalink), no excessive Appointlet branding; different branding available for different meeting types - Individual schedule availability by type of meeting excellent for round-robin sceduling - Granularity in meeting preferences results in highly flexible and controllable booking - Integrated effortlessly with existing calendars - Rescheduling and cancellations are relatively painless - Supports multiple video-chat integrations, so we can give the client a choice of their preferred platform

Cons

Booking link could be more presentable (especially time picker looks like it comes from a different era)

Reasons for choosing appointlet

I did a very cursory review (capped my selection at 20 minutes). Appointlet interface was the most intuitive and easiest for me to onboard. Their online help gave the most helpful and direct responses when I got stuck. Pricing structure was straightforward.

Reasons for switching to appointlet

HubSpot's booking tool is visually beautiful and works quick and seamlessly for individual 1-on-1 meetings. Under our old HubSpot plan (Growth), "round-robin" meetings still had to be tied to a specific representative (even when the representative was not clear when booking the meeting). Their name had to go into the meeting link and their picture was on the booking page. A round-robin meeting link would also automatically be assigned to the person who first created the link, which just does not match our business process. This was a deal-breaker on round-robin meetings in HubSpot and sales / online materials did not do a good job of communicating the limitations of a product that doesn't quite do what it should. When we tried to solve this with support, they were friendly enough, but not really able to help. The ability to control the booking algorithm, while not perfect, is Appointlet's strength. We tested several tools to replace HubSpot, and it was hands-down the best for the type of inbound meeting experience we were trying to create.

Christopher

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Appointlet for Parent Teacher Conferences

We loved it from start to finish! This was a great experience for us as the administrators of the system, great for our teachers to be hands off and just see the appointments come in, and a great user experience for our families.

Pros

The biggest highlight for us was that we could manage all of the scheduling on our end. We've not seen a tool that advertises that, but myself and two support staff were able to create all of the links ourselves. Unless you're at the C-level, you likely don't have someone to manage your calendar for you so to support our teaching staff, this was a huge benefit. Each of the meetings were very easy to create and the best part: a unique Google Meet link each time. That was such a massive benefit to us throughout the process because it allowed for the necessary privacy and security for each of our parent teacher conferences. We love that we had the ability to create an unlimited number of meeting types, essentially one for each teacher, and for free. We also loved how quick your team was to respond--usually it was [SENSITIVE CONTENT]--to answer our questions or troubleshoot. From a user experience, parents appreciated how quick it was. We used a scheduling tool last year that had a long loading time and they would often miss out on conferences--especially if two parents were trying to book the same conference at the same time. All told, we love Appointlet and how easy it was for us to set up, how manageable it was for our staff and how much parents appreciated the user experience.

Cons

One of the challenges we had was that on some of the invitations, the teachers did not end up in the Lincoln PTC subaccount and thus, they were not able to connect their calendar. We solved one of those, but a few of those teachers I then had to create a manual appointment set because we couldn't duplicate what we had already created. Some other things are smaller: the links get very long as you duplicate appointments and while you can make custom links, we had to make nearly 80 appointment types and didn't have the time to then change the link--it just added a lot of "clone-xxxxxxxx-clone-xxxxxx" and so forth. Another super small nitpicky one: we couldn't see the titles of each of the meeting types to know who the teacher was. Often it was "Parent Teacher Conference with..." so it was a challenge to quickly locate, but again, that's a nitpick

Reasons for switching to appointlet

MeetingBird was acquired and no longer offered the product we used. Further, Appointlet solved more of our painpoints.

Christina

Company size: 1 employee

Industry: Professional Training & Coaching

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Appointlet got me out from between a rock and a hard place

Aside from what I've already said, I want to say again that the customer service has been outstanding in answering all of my questions and helping me start switching my stuff over quickly.

Pros

Appointlet has been easy to set up and use, and the customer service has been top notch. It fills several holes for me in my online booking needs where other software dropped the ball. I especially like that it supports multiple calendar sync, buffer time both before and after appointments, and separate pages for various appointment types. I haven't been using it long but so far it is integrating well with my current processes.

Cons

Some features I think would be really helpful that are missing are: - a calendar view where you can schedule appointments manually from - a dedicated customer list where I can see all of the customers who have booked appointments in the past - a way to override calendar events and schedule an appointment at the same time as a blocked time on my calendar - ability to make one appointment with multiple location options (ie their house OR via Zoom) - SMS reminders in addition to email - low on the priorities but still would be cool would be a custom color picker in addition to the standard brand colors offered

Reasons for choosing appointlet

Multiple calendar sync, unlimited scheduling pages and appointment types, online payments in the booking flow, email reminders, and the very favorable cost to benefit ratio.

Reasons for switching to appointlet

The service I was using before changed their price structure and suddenly I would have had to pay over $100/month to have the same functionality that had been offered on the free tier for years. There were also problems with not being able to separate appointment types into their own pages, no email customization, and some other minor things that were constantly annoying. Appointlet saved the day with an affordable scheduling tool that filled in several of the holes that I had been putting up with for a long time.

Ken

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

September 2021

Can't talk to anyone wont stop taking money out of my acct

No number to cancel

Cons

No number to call to cancel do not use them

Reasons for choosing appointlet

Sold bussiness won't stop taking money from my acct no number to call do not use them

Response from appointlet

Hi Ken, sorry to hear that you've had trouble cancelling. We look forward to assisting you in getting this taken care of. Please log into your account and contact us directly for further help with cancelling your subscription.

Replied September 2021

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