Booking cancellation
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About appointlet
Appointlet is a cloud-based appointment scheduling solution that helps businesses to connect with their prospects through emails, landing pages and a sales funnel. Key features include individual or organization scheduling pages, automated reminders, multiple timezone support and calendar integration.
Appointlet offers custom branding features that allow businesses to customize their emails and booking pages with their logo and colors. Users can also personalize their appointment schedule by setting the available hours for each day of the week. The scheduling page can be embedded on the company website or users can directly share it with customers via email.
Appointlet displays the availability of all team members on a si...
79 Reviews of appointlet
Average User Ratings
Overall
4.82 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2020
Matthew from Decision Modeling Systems Limited
Verified Reviewer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
High-performance booking tool
Excellent tool that can be tailored to meet very specific expectations for booking. Ideal for an organization that needs control and granularity in a booking link (e.g. different demos by different reps, etc.). Customer service was also very knowledgeable and responsive, even on specific functionality requests. Up front about it when they do not have something and offer relevant workarounds when they can.
Pros
- Good branding options (via logo and text of permalink), no excessive Appointlet branding; different branding available for different meeting types - Individual schedule availability by type of meeting excellent for round-robin sceduling - Granularity in meeting preferences results in highly flexible and controllable booking - Integrated effortlessly with existing calendars - Rescheduling and cancellations are relatively painless - Supports multiple video-chat integrations, so we can give the client a choice of their preferred platform
Cons
Booking link could be more presentable (especially time picker looks like it comes from a different era)
Reasons for Choosing appointlet
I did a very cursory review (capped my selection at 20 minutes). Appointlet interface was the most intuitive and easiest for me to onboard. Their online help gave the most helpful and direct responses when I got stuck. Pricing structure was straightforward.
Reasons for Switching to appointlet
HubSpot's booking tool is visually beautiful and works quick and seamlessly for individual 1-on-1 meetings. Under our old HubSpot plan (Growth), "round-robin" meetings still had to be tied to a specific representative (even when the representative was not clear when booking the meeting). Their name had to go into the meeting link and their picture was on the booking page. A round-robin meeting link would also automatically be assigned to the person who first created the link, which just does not match our business process. This was a deal-breaker on round-robin meetings in HubSpot and sales / online materials did not do a good job of communicating the limitations of a product that doesn't quite do what it should. When we tried to solve this with support, they were friendly enough, but not really able to help. The ability to control the booking algorithm, while not perfect, is Appointlet's strength. We tested several tools to replace HubSpot, and it was hands-down the best for the type of inbound meeting experience we were trying to create.
November 2019
Trevor from Guitar Lesson Pros
Company Size: 1 employee
Industry: Music
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Appointlet truly wipes out the competition!!!
Appointlet has been and continues to be an incredible software for my business and the customer service is TOP NOTCH. I highly highly recommend them to anyone out there looking for a solution to their scheduling needs.
Pros
Appointlet has clearly been focused on making every aspect of their service VERY USER FRIENDLY and CLEAN IN APPEARANCE. I spent a whole month comparing about 50 different scheduling softwares to use for my music lesson business in Nashville, TN. - Emails to clients from Appointlet look 100% PRO. Every other service sent sloppy emails that they clearly had not spent time perfecting the formatting and ease of use for clients. Appointlet NAILS THIS. - The signup widget look, functionality, integration, and customization is head over heels better than the competition. Clients have told me over and over how easy the signup process has been. - Customer service with Appointlet has been incredible!! I feel like I know the guys over there on the level of a good friend. They truly care about making their customers happy. - For multi-location businesses like mine who need real time 2-way calendar syncs set up for each manager, Appointlet is possibly the ONLY choice out there to make this happen. - With group and recurring scheduling being implemented soon I am certain there is no better service out there! - You can integrate everything with zapier as well!
Cons
My only issue with Appointlet is the flexibility of pricing. I wish there was one tier in between the free plan and the premium plan where you could potentially select a couple extra features. I don't need all of what the premium plan offers but I need a couple extra things above the free plan. This is not a huge problem but just a thought for the team to think about!
Reasons for Choosing appointlet
There were many more than what I put above...Capterra just wouldn't let me select anymore. I listed the reasons I chose Appointlet in the first part of the review but I'll list the main things once again: - 2-way calendar sync for multiple owners of multiple locations - CLEAN and PROFESSIONAL email formatting for customers (makes it so clear and simple to reschedule/cancel...other services were unbelievably sloppy in their email formatting) - Amazing online widget that is clean on every device - Fantastic and responsive customer service!!!! They have gone above and beyond every time I need help.
Reasons for Switching to appointlet
I needed something with a 2-way calendar sync and the ability to incorporate the calendars of multiple location owners. Plus email reminders and all of the great bonuses that come with Appointlet!
September 2021
Melanie from Amplified IT
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2021
Long-time user
Pros
We have been using Appointlet at my organization for over 5 years. It has been integral in creating a seamless scheduling process that is easy for customers to use, and easy for us to customize and control. We could not have grown as a business by continuing to manually schedule calls. Appointlet has been invaluable!
Cons
I would love to be able to implement tiered priority in the pooled availability option.
Reasons for Switching to appointlet
Flexibility, branding
Response from appointlet
Replied October 2021
Hey Melanie, thanks for sharing your feedback! Fortunately, we do have a new feature in production that enables tiered priority as part of the pooled availability system. It sounds like that's the feature you're looking for, so we'll reach out directly to get you instructions on how to set it up!
September 2021
Ken from Onestop
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2021
Can't talk to anyone wont stop taking money out of my acct
No number to cancel
Cons
No number to call to cancel do not use them
Reasons for Choosing appointlet
Sold bussiness won't stop taking money from my acct no number to call do not use them
Response from appointlet
Replied September 2021
Hi Ken, sorry to hear that you've had trouble cancelling. We look forward to assisting you in getting this taken care of. Please log into your account and contact us directly for further help with cancelling your subscription.
September 2020
Rachel from Carex Consulting Group
Verified Reviewer
Company Size: 11-50 employees
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
2.0
September 2020
Needs more work
The customer service was next to none! I really love supporting small companies.
Pros
The team that created this software is super responsive and great to work with. They have a great idea and this is a fantastic scheduling tool.
Cons
It doesn't have a enough features. There are other options that cost the same or less and have more integrations and more features.
Reasons for Choosing appointlet
I did not, I left Appointlet to go to Calendly.
