All appointlet Reviews

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Vanessa

Computer Software, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Replaces Calendly

User Profile

Ashlee

Verified reviewer

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Call scheduling via Appointlet is awesome

PROS

As an account specialist, people often want to call to discuss billing, which means the phone can ring unpredictably preventing me from completing my work. With Appointlet, that has changed. Now, if someone wants to have a conversation with me they can schedule it through my Appointlet link, meaning my calendar stays protected. Appointlet also lets you set up different links for different types and duration of calls, giving me more control over my bandwidth. But perhaps the coolest thing is pooled availability- meaning that anyone on my team offering the same type of call can chip in and grab appointments as needed. Oh, and everything gets copies to my Google calendar. I couldn't be happier. :-)

CONS

Only that the phone number or zoom room used to book the appointment isn't always copied into my Google calendar, so I have to go back into Appointlet to find the contact information.

Alexander

Retail, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

A lightweight booking app that offers exceptional customization

Implementing this app gave us the ability to schedule volunteers like never before. What started out as a necessity due to the Covid-19 pandemic has now become a great marketing tool as well as cost saver for our business. Scheduling volunteers with Appointlet has freed up our employees to focus on other in store tasks and projects.

PROS

This product was exactly what our business needed! We operate an 11 location retail pet store that also rescues and adopts dogs and needed a way to schedule volunteer dog walkers in order to provide them with some fresh air. Our organization runs off of G-suite, so to be able to integrate bookings and manage them in Google Calendars was key. Employees at each location are able to control and manage bookings without the need to for a clunky booking application that is overly complicated to use. It's also responsive and integrates with our website more seamlessly than many other options out there. If you have any issues getting things setup they have excellent customer support that is available live right in the app.

CONS

The only issue we ran into was group scheduling. The sole drawback to the google calendar integration means that two or more people aren't able to schedule an appointment at the same time on the same calendar. We have two dogs at each store that need walks, so our workaround was to make the appointments staggered by five minutes in order to get two people in the store around the same time.

Reason for choosing appointlet

As stated in my other comments, Appointlet by comparison is simple to setup and use, integrates beautifully and offers great customer support.

Ken

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2021

Can't talk to anyone wont stop taking money out of my acct

No number to cancel

CONS

No number to call to cancel do not use them

Reason for choosing appointlet

Sold bussiness won't stop taking money from my acct no number to call do not use them

Vendor Response

Hi Ken, sorry to hear that you've had trouble cancelling. We look forward to assisting you in getting this taken care of. Please log into your account and contact us directly for further help with cancelling your subscription.

Replied September 2021

Nor Fadzlina

E-Learning, 5,001-10,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

Consultation Scheduling Ease

It's that time of the semester when normally students would start 'haunting' you to meet up and consult on matters related to their tasks for the semester. For this semester, these consultations need to be done online. It's not easy to keep track when you have 150 students from 5 different classes & courses. Initially, I had wanted to do a manual schedule on Google Sheet and get them to fill up the requested consultation date & time. However, upon googling after googling, I found 'Appointlet'. Appointlet is a cloud-based appointment scheduling web for business actually. But it works well for my purpose too. It allows me to set up booking form based on my availability and easily shared those data with my students. Students only need to choose the date and time still available on my schedule (which I need to set), key in their details & confirmed their bookings. Email notifications will be sent to both ends, myself and the students, along with the link to the scheduled video web conference. Appointlet allows integration with a couple of video web conference app, including Zoom, Meet & Webex. Appointlet links with your Calendar, in my case, Google Calendar. The confirmed bookings will appear automatically on the calendar. You may set up reminders too in the booking arrangements so both parties don't miss the meet up. Students may be allowed the chance to reschedule or cancel. Appointlet even provides the 'explanation' space for students to leave notes of the reason for the re

PROS

Allowing me to only show available date & time instead of making my students browse through the whole date in a month.

CONS

It does not allow for bookings for a group of people

Reason for choosing appointlet

Calendly does not seem to have that feature where only the available date & time of the month is shown on the booking form

Vanessa

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Replaces Calendly

We are a national company that was using calendly but this works better in my opinion. We are using the free beta version right now.

PROS

Support chat is super helpful! Face is similar to Calendly. Very user friendly. Able to schedule a meeting off multiple calendars. Easy to setup meetings in less than one minute! Calendar updates to different timezones with option to add to calendar. Calendar and email notifications automatically.

CONS

Been using the beta side with a few small hiccups but they got fixed quickly when I brought it to their attention.

Reason for choosing appointlet

Using the free version, its similarity and eas of use compared to Calendly, features of using multiple calendars and team members!

Reasons for switching to appointlet

Calendly doesn't have all the features and isn't as easy to use. Able to integrate multiple calendars and have it schedule off availability from both or check to make sure multiple people are all available at the same time. Calendly was also getting expensive.

Don

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

I love this appointment scheduling app

When I first registered for the free trial, they checked in with me via email to see how things were going. I probably could have stayed with the free version, but for an annual fee that comes to less than 2 cups of coffee a month and allowed me to use my company logo, it was a no brainer to sign on for the full version. Since then, I have reached out to them a couple of times via their chat feature, where I have found them to be responsive and extremely helpful. I've used them now for about 6 weeks and I'm extremely happy with the program.

PROS

The flexibility to alter the application to suit my needs and circumstances. Before, when I wanted to set up an appointment with a client, I would list three options in my email. Some clients wouldn't respond for a few days and by the time they did, that appointment slot was gone. This program has eliminated that issue and the bottom line is that it has made appointment setting with my clients exponentially easier.

CONS

There is a very slight learning curve, but I had most of it down after playing with the program for about 15-20 minutes. And I figure if I can do it, a monkey can do it.

Reason for choosing appointlet

I went on line searching for good appointment scheduling programs, and Appointlet was one of the few that were mentioned. I dabbled briefly with Calendly, but once I started playing around with Appointlet and how easier and customizable it was to learn, I was hooked.

Tim

Architecture & Planning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Easy scheduling

We love using Appointlet. The free version has generous features. We aren't heavy users of calendar apps, and it's a perfect app for the amount of people we interact with. It's integrated in our website and our e-mail signature. We've created calendars for particular functions, and we use those links when sending out invitation to meetings or presentations, even for quick calls. It's been very useful so far.

PROS

We're using the free version because we aren't heavy users. We use it mainly to schedule client meetings and presentations. I like that it was easy to make calendars and links for a specific function, and we even made calendars for particular people. All of those are synced to our Outlook calendar to make sure we don't get double bookings.

CONS

So far we use the free version, and for something free I don't really have much complaints.

Reason for choosing appointlet

Appointlet had the cleanest interface for both the dashboard and the client-facing calendars.

Reasons for switching to appointlet

Calendly was nice, but the free version was too limited. We didn't want to commit to the paid ones because the features are too much for what we need.

Stephen

Telecommunications, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Perfect for my use case, blows alternatives out of the water

My use case is that I am an engineer in San Francisco undertaking a full time job search and trying to keep track of calls with various companies. It's been extremely helpful to just be able to give out a consistent link and then get people to schedule with me. Most of the other apps that I investigated and considered using required me to update my availability within the app, which meant that I had to transfer things back and forth from google calendar...I'm not a professional appointment maker like an executive assistant or a recruiter, this is just a thing I'm doing until I get a job. But most of the other apps seem to be designed for more of a specialist's use case (e.g. have their own calendar that you have to deal with).

PROS

Easy to get started, reasonable out of the box defaults, google calendar integration, works seamlessly (I don't have to think about it).

CONS

It could look a little better--the design is fairly basic.

Reasons for switching to appointlet

They didn't have a google calendar integration (or at least not in the free version--I'm not gonna sign up for a monthly plan for something that I'm using for a few month job search)

Kayla

Higher Education, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Great system

PROS

It is easy to use and links right to Outlook so your appointments are organized with your other meetings. The customer service is great and it is very affordable.

CONS

There are some functions we would use, but we have done fine without them.

Reasons for switching to appointlet

Money! The customer service is also much better and the system is far easier to use.

Geoffrey

Insurance, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Outstanding customer service!

PROS

Ease of use, customization, friendly customer service, and reasonable pricing.

CONS

It would be extremely helpful if there was a direct link to my CRM. Currently, the use of Zapier is a workaround of sorts so it's not impossible.

Reasons for switching to appointlet

Needed the calendar to not only show availability but also book a Zoom appointment without my interaction.

Alex

E-Learning, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

5

Reviewed March 2022

Great balance of features for price

PROS

The free version offers features that others charge for. However, what they do charge for brings with it some unique features that would require serious configuration on other solutions (multi-room, team members)

CONS

Setting up event types and groups can be confusing for those inclined to "skip the manual"; reading the documentation, while extremely helpful, can be required.

Reasons for switching to appointlet

Calendly didn't offer multi-participant appointments in their basic tier.

Melanie

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

Long-time user

PROS

We have been using Appointlet at my organization for over 5 years. It has been integral in creating a seamless scheduling process that is easy for customers to use, and easy for us to customize and control. We could not have grown as a business by continuing to manually schedule calls. Appointlet has been invaluable!

CONS

I would love to be able to implement tiered priority in the pooled availability option.

Reasons for switching to appointlet

Flexibility, branding

Vendor Response

Hey Melanie, thanks for sharing your feedback! Fortunately, we do have a new feature in production that enables tiered priority as part of the pooled availability system. It sounds like that's the feature you're looking for, so we'll reach out directly to get you instructions on how to set it up!

Replied October 2021

Paige

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed October 2015

Great customer service!

I work for a theater company and was looking for a new scheduler app that synced with my Google Calendar to book auditions. Appointlet is one of the first ones that I came across, I decided to give it a try. At first, I couldn't understand how to set up the booking page, so I decided to move onto to the next option and asked Appointlet's customer service to delete my account. Rami was the tech who responded to my request. He was certainly willing to delete my account, but first he asked if he could help with any issues I was having. He walked me through the settings, and eventually I set up my account to my preferences. Being a former customer service rep myself, I was very impressed by how Rami and Jared (co-founder of Apppointlet) were able to turn that experience around. They corresponded with me via email and the instant chat on the Appointlet website throughout my setup process and once I released the link to the public. Any feedback or questions that I had were quickly responded to; they were also able to help adjust settings on my account whenever I had issues. Appointlet allows you to control your bookings entirely from your Google Calendar, so you can click on the appointment event and cancel or reschedule a customer's appointment. I can also see information from the booking page on the Google Calendar event. I set my Appointlet page to redirect to a Google Form so that I can have more customer information sent to me in a spreadsheet, which is ideal for my purposes. I only used the Appointlet website to set up the booking page; all responses I handled through Google. The booking page is also incredibly easy and user-friendly for customers. Overall, I found a product that does exactly what I need, but more importantly, I had constant support from a great team!

Tony

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

4

Reviewed April 2022

Appointlet

PROS

Ease of communicating with customers and getting meetings set up without having to spend a lot of time on planning or communicating much. Very easy to use.

CONS

Settings and/or features are not easy to understand. Do not use them much but I do use the calendar link a lot.

Wellington

Capital Markets, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed February 2020

Appointment Scheduling Software

I have been able to book appointments without having to call or send emails to my clients has helped me quite a lot and released more time to other things.

PROS

The software has helped me to allocate my time more efficiently.It is easy to use and customize to personal liking.The app syncs with my calendar and is able to pick up when i am available for meetings / appointments.

CONS

Sometimes the appointment confirmations go to spam and my clients are not able to take note of the scheduled appointments.

Hendrik

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed July 2015

A useful tool to make appointments for my hypnosis practice.

Appointlet is a really handy tool to help make appointments for a one man business like myself. While I see clients, Appointlet takes care of making new appointments through my website and most of the process from there onward is automated so it happens without much effort from my side. Even if a client were to phone me for an appointment, I still use Appointlet to make the appointment on behalf of the client. With the recent upgrade you can now tailor make responses to different services and send automatic reminders. I still control the process from Google Calendar while take bookings online while I am in session with a client. My only gripe is that you can no longer send an automated email as a response to the initial provisional booking of a client. The first email goes out when you confirm the appointment. I reported the issue and was advised to use another associated app which has integrated nicely, even though I may have to pay for it in future :-( I recommend Appointlet to anybody who wants help automating bookings at a very reasonable fee.

Elise

Health, Wellness and Fitness, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Appointlet for Therapy Practice

Appointlet has been a very helpful and necessary booking tool for our therapy practice. It's very intuitive and been easy to pick up. But possibly the best part is the amazing, prompt, customer service via chat. They are available widely throughout the day and are great at follow up to make sure you find the answer you're looking for, and step-by-step Help documents with images. Great setup for this beginner, we will be sticking with Appointlet. Thank you!

PROS

Amazing Customer Support & Help Documents, Ease of use, Intuitiveness.

CONS

It connects with your Google calendar, so making sure that the available and taken spots are up to date on the calendar is important.

Kevin

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2015

Excellent and Easy to Use Appointment Setting!

Appointlet has been a huge help in relieving our appointment setting pain points. We have a ever growing sales team, and at first had only a team of appointment setters to try and schedule appointments manually using our backend and sales rep google calendars. Now Appointlet allows people to schedule their own appointments through our conversion funnels and emails. Appointments are seamlessly scheduled on our reps calendars, and we're noticing a better conversion rate due to warmer leads, as users who schedule their own appointments are likely more ready to purchase. The Appointlet team is very friendly and has been super helpful in making sure all of our business needs are met. Awesome product, highly recommended!

Rick

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed July 2015

Excellent tool bring simply scheduling to your customers

This tool has literally transformed my business by taking ALL of the headaches of coordinating my schedule, returning calls, negotiating times, manually adding to my calendar and hoping my customer remembers the appointment and putting it all online and automated this task for me and my customers. Offers a clean, simple, affordable and customizable tool for you and a 24 hour "scheduling assistant" for your customers. And the customer service has been stellar. Responsive and clear communication when any questions come up.

User Profile

Bailey

Verified reviewer

Management Consulting, 201-500 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2018

It's not bad, but...

PROS

Really easy to use and clean system for getting a basic appointment scheduling.

CONS

For the price, there are far more customizable features with other similar softwares.

Phil

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed July 2015

Great tool, and we use it for scheduling auditions

After a year of use with this great tool, we are still very happy with it. In the latest update there was one minor browser-support issue, which has been quickly resolved by the helpful staff at Appointlet. The amount of time Appointlet has saved our staff as well as the greatly improved-upon interface with students (scheduling their audition appointments) has been supremely helpful to us.

Toby

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed July 2015

Love it and use it every day!

I'm using Appointlet every day to let customers pick a date and time for calls and training sessions. Using their Zapier / API integration allows me to automatically create a GoToMeeting session and send out calendar invites as well, so my call scheduling is fully automated not. Appointlet has easily saved me one hour of time I used to spend on scheduling back-and-forth every week.

Jay

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed June 2015

Utterly dependable

I've been using this software for coming up to two years. In that entire time there has only been one issue with a booking. I have around 25 patients a week who manage all their own bookings. I've tried other software and there isn't anything as reliable as this software. If you need something you can count on then Appointlet is worth your time and your client's.

Todd

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2015

Works great, great service, can't beat it.

I couldn't be happier as a user. I'm on the free plan and it does everything I need to manage my coaching service and scheduling podcast interviews with people around the globe. Everything works great, it is totally intuitive to use, and the customer service has been excellent. I would totally recommend it.

Showing 1 - 25 of 97 Reviews