--- title: "DaySmart Appointments Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DaySmart Appointments. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DaySmart Appointments is a good fit for you!" source_url: "https://www.softwareadvice.com/appointment-scheduling/appointmentplus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [DaySmart Appointments](https://www.softwareadvice.com/scm/appointmentplus-profile/) / DaySmart Appointments Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/appointmentplus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/appointmentplus-profile/alternatives/) # DaySmart Appointments User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 194 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 96 reviews (49%) - 4 stars: 58 reviews (30%) - 3 stars: 19 reviews (10%) - 2 stars: 7 reviews (4%) - 1 star: 14 reviews (7%) ### Most mentioned pros - They also like the fact user name and password can be saved and they don't have to type every time they need to use the app. - Very reliable and easy to program to fit the needs of my business as we navigate through the Covid crisis and changes to how we work. - Takes care of most of our needs with a simple interface. ### Most mentioned cons - Did not have resizable web page, which was crazy. - Frustrating that they are unwilling to refund being double charged for 2 account. - I had minor difficulty navigating the site by a monthly view, rather than daily. ## DaySmart Appointments customer reviews Showing reviews 1-25 of 194 (page 1). ### Appointment - Overall rating: 5/5 - Reviewer: Kirstin H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all my experience has been positive. I have used other programs before in the past and I have been ok here #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very streamline and its easy to see who has made appointments and add details that will be visible to all staff. #### Cons I dont like how when I go to a different screen after looking at the schedule and hit back space im not left on the same date i just left. --- ### I Love This App for Solo Practitioner - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They are reliable, and provide a good service that I need for my business. As a solo attorney I need to have an easy system to do things and they help. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have used this for years and it is invaluable. My answering service and I can all coordinate and access the format from different locations. They also have an app so I can get my data anywhere. It is vital for my business. #### Cons There is nothing I don't like. Everything is positive. I have lost contact a couple times but that was years ago. #### Reasons for choosing DaySmart Appointments It has more features that I needed for my business. #### Vendor response Hi Michelle, thank you so much for your kind review! We're happy to hear DaySmart Appointments has been a reliable and essential part of your business over the years. We appreciate your continued trust and look forward to a continued partnership! If you'd be interested in sharing more, feel free to reply to my email. Thanks again! :) Replied July 2025 --- ### Great tool - Overall rating: 5/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Photography - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The auto email notifications and the reports that can be generated. I also like how user friendly the customer view is, and the ability to customize it. #### Cons It is very complicated, with a million questions to figure out, but with the great customer service, it makes it easier. --- ### Reliable and flexible - Overall rating: 4/5 - Reviewer: Jim D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for almost 10 years now with very few issues. Recently when I needed customer service it was top notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very reliable and easy to program to fit the needs of my business as we navigate through the Covid crisis and changes to how we work. #### Cons Had some minor malfunctions when switching between browsers. Prior to the change in ownership, customer service was not optimal. #### Reasons for choosing DaySmart Appointments Had the functionality we needed as a multi location provider #### Vendor response Thank you for spending almost 10 years with us, Jim! We appreciate your review and are glad DaySmart has continued to meet your multi-location needs. Providing great customer service is a top priority, so if you ever have suggestions or need support, please don't hesitate to reach out! Replied June 2025 --- ### A reasonably priced scheduling system - Overall rating: 4/5 - Reviewer: Ed B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part it has been a positive experience, I would say when requesting some changes that would help all users, it has taken much longer than I believe it should have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I won't list them all but it basically does all of the main things our business needs to schedule appointments. #### Cons Not easily customizable for a reasonable cost. #### Reasons for choosing DaySmart Appointments At the time there were not very many options at a price we could actually afford to start with as we were a very small company. The nice thing is the Appts Plus could expand as we have. --- ### Poor customer service - Overall rating: 1/5 - Reviewer: Stan M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Poor. Clunky, difficult to make anything other than a standard appointment. Want something different than their template? You are out of luck. Want to cancel? You are out of luck #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It worked...most of the time. It didn't work well, and it was difficult to get the value for the money spent. #### Cons Clunky, it only fits a particular type of office. I am a solo practitioner, and they more than doubled the rate....with no additional value. I tried to cancel 6 months ago, but they seem unable to respond. --- ### OFFICE ADMIN WHO MANAGES 6 CALENDARS GIVES DAYSMART 5 STARS - Overall rating: 5/5 - Reviewer: LAUREN P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CUSTOMER SERVICE IS PROMPT. I AM OVERALL SATISFIED AT THIS TIME. DAYSMART IS VERY RECEPTIVE TO FEEDBACK #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 2 WAY SMS CONFIRMATIONS THAT AUTOMATICALLY UPDATE THE CALENDARS STATUS ONCE THE CLIENT HAS CONFIRMED VIA SMS #### Cons THEYRE POP OUT WINDOW BUT THAT IS GOING AWAY SOON. YOU DONT HAVE THE ABILITY TO EDIT YOUR OWN SMS MESSAGES - THEY HAVE TO DO IT FOR YOU #### Vendor response Hi Lauren, thank you so much for your review. We're happy to hear we've been meeting your needs and are excited for you to experience the new interface without the popup window soon! :) Replied July 2025 --- ### Language Services Manger - Overall rating: 5/5 - Reviewer: Jasmine G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. More than satisfied. Every time I would bring the concern or question, we would be served in timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access to the app. We have our interpreters using it on their phones. They also like the fact user name and password can be saved and they don't have to type every time they need to use the app. #### Cons Few times the system was very slow. In our case that is downer because or customers call us and they complain, but Day Smart fixed the problem right away. #### Vendor response Thank you for your review, Jasmine! We're happy to hear the app is helpful for your team. We'll keep working to maintain that great experience for you. Replied June 2025 --- ### DaySmart Appointments is my secret weapon for staying organized - Overall rating: 5/5 - Reviewer: Jan Z. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LOVE it. Daysmart does exactly what I need at a nice price point. I have used their customer service quite a nit and they are wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of set up and use. Very user-friendly at a nice price point The customer service is outstanding! #### Cons I really cannot think of any single thing I do not like. Maybe the reports can be streamlined a bit better. #### Vendor response Thank you for the great feedback, Jan! We love hearing we're working for you! Replied June 2025 --- ### Makes reservations easy for us and for our clients! - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our business doesn't need anything fancy, so our basic account helps streamline reservations for us. Tried and true for many years! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Takes care of most of our needs with a simple interface. Our business has used it with great success for years! #### Cons Some of the lesser-used features can be a little difficult to access. We use a more basic version of the software so there aren't any YouTube tutorials available. However, an email to the company usually puts us on the right track. --- ### Supervisor - Overall rating: 5/5 - Reviewer: Patricia M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like it and use it every business day. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to use especially on a computer. #### Cons The app is limited for a supervisor. I can see all employees but, on the app, I have to view one at a time which is annoying. --- ### Happy with DaySmart - Overall rating: 5/5 - Reviewer: Julie M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly for both staff and community members #### Cons Initial set-up caused some confusion about features disabling the public view but it eventually got resolved. --- ### Needs improvement - Overall rating: 4/5 - Reviewer: Candy A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have to depend on it. When it goes down it cripples our day. Would like to see improvements in the areas I mention and overall quickness in saving. When we save something we have to wait for the screen to feed down, before we can use it again. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the layout and different options. The color coding is nice. #### Cons Just need to make it to where we can move whole days from one assessor to the next and dates from one date to the next instead of having to go into each one and wait for it to save. Also would be nice to see past, current and next month's calendars on the left instead of just the current, so we don't have to click between months before we can select a day. #### Reasons for choosing DaySmart Appointments n/a --- ### It's not just about pending appointments - Overall rating: 4/5 - Reviewer: Raymond W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prior to using AppointmentPlus, I kept my appointments in a day planner and would have to communicate those to the office via email or phone call so they could record them on their end. If I didn't do so promptly, we would end up with duplicate bookings and need to call and reschedule one of the clients. Additionally, the communication about clients' reasons for appointment changes has increased with this platform. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros While the obvious scheduling features are essential, the thing I liked best was the record keeping. I am easily able to look back and see the appointment history of each individual client. All kept, missed and cancelled appointments are captured. Since I had a support staff who collaborated with me in scheduling and rescheduling, the notes that can be attached to each entry allow for clear understanding of where I stand with each client. #### Cons The mobile app was my least favorite feature. In fairness, it has been many months since I have last looked at it and newer updates might have made it more desirable. My feeling was that, even on my phone, I was better off accessing AppointmentPlus via a web browser. --- ### Gets the job done most of the time - Overall rating: 4/5 - Reviewer: Gordon L. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual. #### Cons It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues. #### Vendor response Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling. You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system. Thanks for taking the time to give us a review! Replied April 2020 --- ### ONE OF MY BIGGEST MISTAKES - Overall rating: 1/5 - Reviewer: ANTHONY D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have to look for another company and transition away from this platform as they impact to our business is too much to continue this relationship. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications #### Cons during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized... Fine, we found a work around of all those misses. Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks. I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled. I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it." I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates. #### Reasons for choosing DaySmart Appointments the customization we discussed fit our needs but the failure of the software to date greatly out ways those benefits. #### Vendor response Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you and I apologize for that. Thank you for taking the time to post a review. I appreciate it. Replied July 2019 --- ### Great value for money and easy to use - Overall rating: 5/5 - Reviewer: Aimee G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments. #### Cons Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back. #### Vendor response Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client! Replied May 2020 --- ### WSIP Review - Overall rating: 5/5 - Reviewer: Tammy C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has made all our jobs so much easier. It's been so easy for the students to get in and make their own appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It makes it very easy for our students to make and manage their own appointments. Therefore it saves us time in the office. #### Cons The reminder email with the tutor Zoom link. We can't seem to get that to the student. It either goes in their spam mail, or they just don't get it. That is really the only complain within our department. Also, we really need to get in and work on reports at the end of the semester. I'm sure you offer a lot more than what we really use it for. --- ### Customized Software For a Wide Variety of Clients - Overall rating: 5/5 - Reviewer: Stephanie W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs. #### Cons Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website. #### Vendor response Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again! Replied May 2020 --- ### Crashing Issues - Overall rating: 2/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were satisfied with DaySmart until recently. Unless we see an improvement soon, you will leave us no option but to seek a better, more reliable option. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good for student and appointment data base. #### Cons This system has been crashing on us for over a month. We get logged out, find it difficult to log back in. This is frustrating as we have customers standing in front of us and we have to constantly apologize for making them wait while we try to get back on. #### Reasons for choosing DaySmart Appointments Recommended by a friend (who has since switched to another company). --- ### Dissapointed - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Pros -Great concepts with plenty of features added but a lot of room for improvement. Was even better before they did (major fail) upgrade. #### Cons Since a major upgrade last year this calendar system has been nothing but trouble. It's very slow, timing itself out frequently. Complaints are met with "it's on your end", however, we've upgraded on our end because of these comments and nothing has changed. In addition to our desktop calendar, our staff has the same issues on their phone apps. The upgrade changed booking features to make it more steps to do and making it even more steps to view notes while booking. We have at least 2 instances of questions via their support that have gone completely unanswered. We are not happy with AP any longer. #### Vendor response We apologize that you were unhappy with the system. The upgrade that you referenced was in early 2017. It indeed did cause some problems for some of our clients. However, we learned a lot from that release and have made significant improvements to both the software and the release process since that time. We are just about to release a new version of the system that is not only very speedy, but it's mobile-responsive. Again, I'm sorry that you didn't have a positive experience with AppointmentPlus. Replied March 2018 --- ### 12 year customer who found out was being overcharged and Prez refused to make right. - Overall rating: 1/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It's really hard to switch appointment companies. That is why we stayed with them for so long. And even though we did get use to the software and even appreciated it over the years, there were a lot of bugs in the system. Some that were years old and we just delt with. They just have limited resources or a lackadaisical attitude to fix the bugs. But the icing on the cake is when our Merchant Services company provided us with information that stated the way the code for their interface was overcharging us, the information was brought to the company, they refused to make it right. Cost us THOUSAND$ of dollars. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Many functions (although some were buggy) #### Cons Lots of bugs. Years of unresolved issues. Very lackadaisical attitude toward fixing bugs. Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them). #### Vendor response Chris, thank you for taking the time to write a review. It's not a good review - and that's okay. We need to hear both the good and the not-so-good. I know you had been a very long-time client (12+ years) and I appreciate your loyalty. But I also understand your frustration and feeling like you haven't been treated fairly. I hope you were able to find another system that works well for your business. Replied July 2019 --- ### DaySmart - Our Scheduling Partner - Overall rating: 5/5 - Reviewer: Jim J. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software that was capable of being customized to our business needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart Appointments' software help us schedule and manage our customer appointments and communication most efficiently. DaySmart performs consistently and is the backbone for our small business.Owner Prestige Auto Spa & Car Wash Ltd #### Cons Recently we had almost 1 day of downtime, but Day Smart worked very fast to rectify the issue. #### Reasons for choosing DaySmart Appointments Day Smart had a track record with Fortune 500 companies. --- ### Wonderful and very useful appointment system - Overall rating: 5/5 - Reviewer: Mary A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very helpful system. It has made scheduling appointments so much easier for our advisors. It is also great that the whole team can see what other members are doing. Printing daily reports is also very beneficial. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very beneficial that our customers can set up their own appointments. #### Cons Occasionally there are glitches with the system. #### Reasons for choosing DaySmart Appointments n/a --- ### Expectations are not being met - Overall rating: 3/5 - Reviewer: Samar S. - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Offers easy to use online scheduling tool for customers. You are able to access from anywhere. Lots of different functions and customizing available #### Cons Every time there is an update to the system a lot of stuff goes wrong. The team responsiveness is not what it could be. A lot of times you are informed one thing, and then the opposite by support staff. It is not very easy to navigate through the system. #### Vendor response Samar, thank you for the review. In the past, we indeed have had some issues arise after doing software releases. When this happens, however, we always handle the issues as top priorities and generally have them resolved within minutes. We've also continued to make improvements to our software update process. We've added additional review steps and a more stringent sign-off process. You also noted concerns about our customer service. I apologize if you felt you weren't provided the prompt attention you deserve. We strive to provide fast, accurate answers for every client who has a question. I'm sorry that you feel that we failed you in this area. I know that we continue to serve Champion's many locations. We are proud to have you as a partner. Champion has a rich history and stands out as both a manufacturer and distributor of windows and other products. Samar, if you ever have future questions or concerns, please do not hesitate to reach out to us. Replied March 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/scm/appointmentplus-profile/reviews/?page=2) --- DaySmart Appointments Reviews, Pros and Cons - 2026 Software Advice