The AppointmentPlus system has been a welcomed addition to our busy office. We use it for job candidate screening call scheduling. It has saved me countless hours of having to go back and forth in trying to find a time to schedule. The system is well-designed and easy to use. I also like the automated email reminders I get. Overall, I couldn’t be happier with the system.

I can’t really think of any cons. Customer service is outstanding and the system exceeds our expectations

I got the benefit of organization and never forgetting an appointment.

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

For may years, I've put up with poor customer service, glitches from time to time, the whole system being out for a few days at a time. Before, the price was right to put up with all of these issues. Now, the price is so great I refuse to keep going. I'm currently looking for another service. I don't feel like I was taken care of with my latest issues. DS lost/deleted hundreds of past completed sessions throwing off our packages. It took weeks for someone to finally look into the issue and get it fixed. This cost us hundreds of dollars because we had no idea when it was time for some clients to pay. It also cost hundreds of dollars extra in employee pay. Because of the lost sessions, I had no true idea how much to pay my employees because we depend on DS to track this for us. Because I didn't want to short change any employee, I had to increase pay to make sure they were paid at least what they were owed for their work. DS completely failed us. I asked for a refund for the month you lost our data but never got a response except to say "you were looking into it." I really should receive around 4 months free because that's about what this has cost me in terms of dollars spent/lost income from DS. [sensitive content hidden] was the only one that stayed in touch once she was made aware of the issue. Until then, I never heard a word on if the issue was even being worked on.

I like the recurring scheduling that we do as well as tracking client appointments/packages.

Customer service is very poor. I have been with Appointment Plus/Day Smart for over 15 years and I have never liked not being able to actually talk to a human being. You are the weakest in your customer service. Not being able to actually speak with someone about an issue wastes time. Now, your pricing is way more than what I can justify (especially with all the glitches that occur).

Good, except for the uneven level of tech support.

Saves me an enormous amount of time, because my customers can schedule their own appointments without having to contact me directly

When there are technical difficulties, it sometimes takes weeks, or even months to get them resolved. There seems to be a wide variation between staff members in terms of understanding the system, and how to pinpoint problems. I have had issues where there has been a month's worth of back-and-forthing between one of your staff members and myself, with no resolution. Then, when that staff member refers the problem to someone at another (higher?) level or department, the problem is resolved within a day.

It’s nice to have an appointment scheduling solution that sends confirmation, reminders and texts to our clients. That is a timesaver.

I have used this system for approximately 10 years when it was Appointments Plus. It has some great features for scheduling and client management.

The monthly calendar (on the left side of the screen) is not fully accessible without scrolling down so you can’t see the whole month or the options to look at the waitlist. I also don’t use some of the service options like online scheduling, payment processing, aligning with my Quickbooks or email marketing because I don’t want to have one system holding all my info. We have experienced times when DaySmart is down and I can’t afford not accessing my client files.

We have been using DaySmart since 2012 when it was called Appointment-Plus. The appointment scheduling system just works so well for our business. The fully customizable program fits our needs well and when we need to add on to or make a change to the scheduler, it can be done quickly with little or no down time. The prompt level of service that customer support offers is my favorite feature.

Setting up DaySmart initially was a little challenging due to the many options that are available. The staff assisted me and we have been using the same business model ever since 2012.

I would say good. It was bumpy in the beginning, but that was due to the integration with our EHR. I do not put that blame on DaySmart. The product itself is a great product and met our needs completely.

I like that the software is an easy to use product. The calendars can be shared amongst all within our clinic, which is a plus. Repeat appointments can be scheduled, which saves time on our end. It has reporting features that we use and like.

Honestly, the one thing that we did not love about the system is the fact that it integrated with our EHR but the information feeding into the system could not feed back. It was an issue at first, but in reality, the product still met our needs and is easy to use.

Overall it has been a very great product. I think it a great tool for the line of work I used it for.

I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc.

To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine.

The platform is very user friendly and allows for our community in Indianapolis to use Appointment Plus so the community can view open space in Emergency Shelter and then reserve the space for households in need. Everyone that we have worked with in support team and our account representative have been easy to work with and have met our needs with this atypical use of their system. The training was simple and easy to facilitate which helped our community use a new software to provide access to emergency shelter in a way Indianapolis has not been able to do prior. As far as cost, it was far below what our other more custom options were with a far simpler view and process.

Some of the functions of the software are not items we use for our application. We wish we could hide a few more of these but it does not affect the reliability and function side that we need.

Love it. The customer service has been exceptional and amazing!!

The ability for clients to schedule their own appointments in place of contacting one of our staff and going back and forth via email has been a definite game changer for us since we implemented DaySmart back in May of this year.

Every once and a while we have a feature turn off unbeknownst to us and we get a message from a user that something isn't working correctly so we can go in and turn that feature back on.

I use AppointmentPlus every day in my busy real estate practice. It helps keep all my showings organized. I also use the mobile app throughout the day. I like that I can quickly look up and change appointments. I also like the ability to click on a link and show Google Maps.

The mobile app has the basic booking, changing and cancelling appointment functionality - and it works great. Plus you can look up and add customers. But, it doesn’t have all the settings in it. I guess that makes sense, but sometimes I have to hop on my computer to change a preference. It doesn’t happen very often, though

This has been the scheduling software since I started here, but we are strongly considering a different company.

I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step.

The software just doesn't work sometimes. Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request. For example, when trying to open a provider's schedule last week so she can work an extra day, after pressing 'update' to the new schedule, it will tell me an entirely different day must be changed for some other purpose, when I'm not dealing with that day at all. Hard to explain without showing it. But there are a lot of bugs that need to be worked out.

Pros -Great concepts with plenty of features added but a lot of room for improvement. Was even better before they did (major fail) upgrade.

Since a major upgrade last year this calendar system has been nothing but trouble. It's very slow, timing itself out frequently. Complaints are met with "it's on your end", however, we've upgraded on our end because of these comments and nothing has changed. In addition to our desktop calendar, our staff has the same issues on their phone apps. The upgrade changed booking features to make it more steps to do and making it even more steps to view notes while booking. We have at least 2 instances of questions via their support that have gone completely unanswered. We are not happy with AP any longer.

Their customer service is dreadful. But what is worse is that they cannot seem to fix the problem with their software because they don't know where it is!!! I was actually told that by the head of tech support. So why am I still with them you may ask? Well, they are embedded in my website and until I can find an effective substitute I am stuck with them.

Perfect for a small business with many short appointments BUT SINCE THEIR LAST UPDATE IT DOES NOT FUNCTION AS ADVERTISED

We have been with the company since 2015. They were wonderful in the beginning. The 2017 update was the beginning of their downfall. Since that time the bugs in their system have been increasing to the point where none of my clients can confirm or change appointments. Google is better since it is free.

My overall experience is good, but as any software goes there is always room for improvements.

The easy ability to make appointments.

The client database should eliminate duplicate entries, improve cancels and rescheduling to eliminate duplicate entries. Clients have trouble trying to schedule online from the portal due to missing or forgotten passwords or the email address is incorrect. We need more online classes updating us with changes and new features (e.g., fee collecting and monthly payment reporting).

There's a nice option to color code appointments, marking them as seen or no show etc.

Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person. Also you have to hit refresh all the time to see if anyone new scheduled or dropped out.

Great software that was capable of being customized to our business needs

DaySmart Appointments' software help us schedule and manage our customer appointments and communication most efficiently. DaySmart performs consistently and is the backbone for our small business.Owner Prestige Auto Spa & Car Wash Ltd

Recently we had almost 1 day of downtime, but Day Smart worked very fast to rectify the issue.

I work on one-off projects where I often look to A+ to be utilized slightly differently than the needs of our core business. I love working with the Appointments Plus team because of how friendly and creative their support team has been in helping me accomplish my project goals while keeping the foundation of the integration with our system. [SENSITIVE CONTENT HIDDEN] in particular has been on-point, prompt, helpful, and strategic in the support he offers to our account.

Easy, seamless and intuitive to use. A+, A+.

I do not have anything negative to say.

It was okay. The customer service was great. They are genuinely nice, and they will answer all your questions and get straight to the facts. This software ended up not being for us. Very glad we got to the point before it was too late in the game. Again, they were good about leading us in the right direction as well before we got in too deep. Great people, boring software.

This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up. I love the colors you can add to any service, and to the no-shows, or check-ins etc. You can choose any color you want, and they have an abundance of colors to choose from. I know that sounds crazy but trust me, that is a seriously awesome feature to have.

Honestly I did not like how basic it looked and I did not like how difficult it was to run. It was very overwhelming even during the demo. I am a colorful person, but in saying that, I do not want a rainbow software. I just like something other that white and unfortunately that is what this software is, just plain white with colors for the appointment services and color codes or services. I did not like that you could not see notes on the front of the appointment. That's not helpful for a quick view for the Aesthetician or for the FNP/Doctor. It is very busy around here so its typically a quick glance, see the note if there is one, see the patient, grab the chart, move on. This is not my favorite software. In one word, boring software. If you like boring, its for you. I am not a boring person, this is not for me.

We use appointment plus to schedule candidates for interviews. It would be great if this product could link in with outlook email for scheduling appointments.

The product is easy to use if you have received training.

Some features are hard to find. If someone did not receive training on the product they would not be able to figure out how to use it on their own.

it crashes alot and have to call often for it to get the needed help to work.Not being able to schedule ahead like months ahead.Recurring events make it really hard, it doesn't describe what an event is just time and dates

being able to schedule appointments for up coming days.

not having notes displayed right under the name we have the space for it but nothing pops up there.

Appointment plus has been great. Our team has really grown fond with it, and have built it up more to help with everyday tracking of not only loads, but receiving information needed.

The abilities to run and tinker reports whether its for a carrier report, or internal. They are east to work with and can be taught easily to other departments.

Not being able to keep users to one name or having the ability to look up carriers by actual first and last name.

We have to depend on it. When it goes down it cripples our day. Would like to see improvements in the areas I mention and overall quickness in saving. When we save something we have to wait for the screen to feed down, before we can use it again.

I like the layout and different options. The color coding is nice.

Just need to make it to where we can move whole days from one assessor to the next and dates from one date to the next instead of having to go into each one and wait for it to save. Also would be nice to see past, current and next month's calendars on the left instead of just the current, so we don't have to click between months before we can select a day.

It is a good software which has most of the features you would generally use for its purpose but still a lot of scope.

Update was a major fail. It was really disappointing. Hopefully they are looking into it seriously and come up with something better.

So easy to keep up with appointments for all of our different departments that we run. Great that our drivers can log into it as well and keep up with what they have for the day and even make the office notes.

I have no complaints at all with this program. We don't use it to its fullest so no complaints for what I do use.