Appointy Software


 

Appointy is a cloud-based scheduling solution that helps professionals and businesses to manage their appointment scheduling activities and routines. The solution can be tailored to suit businesses across industries such as healthcare and wellness, education, medicine, professional services and more.

Appointy provides users with website widgets, which help them to accept appointments directly from their websites and custom sub-domains for booking page are also available. Facebook integration allows users to add booking functionalities directly to a company's Facebook profile.

Users can also specify available time slots, set event capacity and track attendance. Users can set monthly or weekly restrictions on classes and allows students to schedule recurring classes. Mobile applications for iOS and Android devices are also provided.

Services are offered on a monthly subscription basis that includes support via phone, email and through an online help desk.

 

Appointy - Integrations
 
  • Appointy - Integrations
    Integrations
  • Appointy - Select session
    Select session
  • Appointy - Calendar
    Calendar
  • Appointy - Reporting
    Reporting
  • Appointy - Client-facing website
    Client-facing website
  • Appointy - Staff list
    Staff list
Supported Operating System(s):
Web browser (OS agnostic)

236 Reviews of Appointy

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July 2018

July 2018

Good for collaboration with people outside your organization

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Pros

We use this for scheduling meetings with an outside partner organization. Great to be able to schedule meetings without any back and forth.

Cons

Users need to be on top of making sure their calendars are successfully integrated with this software. There were times that I would schedule a meeting, then have to cancel it, but since I had canceled it via appointly and not my home calendar, I have to go in to physically change or cancel the appointment.

Review Source: Capterra
 

Iniyavan from Education Website

July 2018

July 2018

Easy peasy appointy is easy

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good scheduling tool

Pros

I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Cons

Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Review Source: Capterra
 

Brittany from Education management

July 2018

July 2018

Our office uses Appointy to schedule appointments for managers and teams.

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Pros

Appointy allows our office to allow scheduling via online channels such as Facebook. Having this interaction on social media has been a huge benefit.

Cons

So far, this software has met our expectations. It did take a little while to get used to it once we switched, but for the better!

Review Source: Capterra
 

Jesus from Blue Squares Creative, LLC

February 2018

February 2018

Great Appointment Software with UI Issues

Ease-of-use

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Pros

The core functionality of the software is impressive and full of features when considering the value. We love the fact we can manage an entire team and setup appointments with customers easily. We can also add custom questions to specific services to collect vital pre-call information.

Cons

The UI is cramming a lot of features into one place. It takes many clicks to get from one place to another or find your way around. I guess that's a side-effect of providing so much for a low monthly price point. Luckily, there is an improved v4.0 UI coming soon that promised a better experience. *fingers crossed*

Review Source: Capterra
 

Gary from Gary The Handyman
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Worst tech support ever

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It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie.

Cons

Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone

Review Source: Capterra
 

Winson from My little climbing room
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Most reliable and responsive customer support.

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Automation which results Time savings for my team.

Pros

I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

Cons

There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

Review Source: Capterra
 

Paul from PIM Tax Services

October 2017

October 2017

Robust Free Product - but I will probably upgrade to get more customization features.

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Pros

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration.
Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Cons

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Review Source: Capterra
 

Philip from Scienteens Lab

September 2017

September 2017

Great product that helps with organizing our bookings

Ease-of-use

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Pros

Impressive Customer Service. Very quick response time and very helpful.
A lot of the default settings are already very useful
easy to customize your page

Cons

100% customization not possible,

Review Source: Capterra
 

Jouko from Palveluita INFO

September 2017

September 2017

First it felt too complicated, but good chat helped to succeed and to understand the program

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Pros

Chat support helps, I try to get more customers, it's too early to tell you more about the benefits (more customers)

Cons

The translation must be good and ready, customers should be kept. I still hope to receive a better translation.

Review Source: Capterra
 

Noel from Music Cavern
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The service is above any I have ever recieved

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Support

Online bookings and staff able to check their schedules via app

Pros

As the software does not meet our needs entirely, we have compromised on some things. I have trialled over 38 software companies and Appointy had the best customer service , so we chose them

Cons

We do sibling bookings and a lot of repeat business- the software does not cater for that especially well. But we have managed to work around it

Review Source: Capterra
 

Andrea from Hansen Dam Riding School
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

If I could leave ten stars for Customer Support I would!!

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Happy customers, and less frazzled staff!!!

Pros

It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem.

Cons

I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :)

Review Source: Capterra
 

Leonardo from FootGolf Australia Incorporated

August 2017

August 2017

Great support

Ease-of-use

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Pros

Customer support in setting up was great. The system is intuitive and easy to use. Would definitely recommend it.

Review Source: Capterra
 

Heather from Revive Ayurveda

August 2017

August 2017

Always great service.

Ease-of-use

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Pros

Super easy to use and the free online set up assistance is superb. Within the first week I had 5 new clients schedule with me which was a huge increase from before when they had to call or email.

Cons

The service is meeting all of my needs for the most part. My only hope is that they will soon offer the ability to attach specific forms to be filled out by my clients for specific visits. But even without that this service has already given me more time to work on what I love during day and less time on admin functions.

Review Source: Capterra
 

Melissa from Happy Healthy Relationship
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great customer service experience and seamless booking experience for clients.

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Support

There are so many features that its tough to find where everything is and how to do it. But that's where their excellent customer service comes in.

Pros

Customer service is hands down the best. Super friendly, responsive and HELPFUL. When I had trouble finding a feature, customer service helped me find it and in many cases made the change for me!

Review Source: Capterra
 

Clive from Clive Guiver Counselling

July 2017

July 2017

Excellent

Ease-of-use

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Pros

I am currently setting up my counselling business and starting testing out appointy booking system, I have been extremely satisfied with both the ease of use and the customer support i have received in helping me set up the system so that it is compatible with my needs. Overall Excellent service

Cons

at this stage i cant really think of any cons. I am testing the system, perhaps the time zones are organised a little awkwardly. Alphabetically could be better

Review Source: Capterra
 

Raette from Tipsy Brush
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I am THRILLED with Appointy!!! Within 8 hours I already received 8 appointments!

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This software has completely streamlined our appointment booking processes. It is easy for our customers to use, and has simplified our business!

Pros

The ease of use, customer service, and the streamlining of our appointment scheduling! This is already making our jobs easier and our customers happiest!

Cons

I can't think of anything! I love this software! I would like to see the calendar in full showing all services being offered at one time, but I believe Appointy is working on it! :) Can't wait!

Review Source: Capterra
 

Arthur from fluidcreative.co.za
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

The best appointment software ever

Ease-of-use

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this software has made it possible for my clients to schedule their meetings with me on their own terms

Pros

apointy is the perfect platform to schedule meeting with my clients along with my services in such a way that allow them to decide the perfect time and allow me to prepare for the desired service they need

Cons

there is little to be left desired by this app it is absolutely perfect. I can find no real fault or con to the use of such an app.

Review Source: Capterra
 

Chyntia from Wellness Indonesia
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Appointy has helped our appointment system becomes much easier and less work

Ease-of-use

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We have more accurate data on daily and sales report. And it is easier to track the appointment status.

Pros

It is very customizable suits to your company need. And the customer service is excellent. Their live chat ready to answer your questions within seconds.

Cons

We cant categorize the customers based on our own classification and the price is a bit pricey compare to other software I have.

Review Source: Capterra
 

Laura from Mighty Musky Guide Service
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I have had a very positive experience with Appointy thus far, and definitely expect it to continue!

Ease-of-use

Functionality

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Pros

This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee.

Cons

All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software?

Review Source: Capterra
 

TY from Taylor Made Kuts Barber Studio

July 2017

July 2017

Customer support was great he guided me through every set in the entire process.

Ease-of-use

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Pros

It's customer friendly, breaks down each service. Most of all the Customer support dept. helped me through every step until I was comfortable using it.

Cons

It seems to move a little slow whenever I try to block certain days off, but after I hit the refresh button it popped up like I wanted.

Review Source: Capterra