Appointy vs mHelpDesk

Appointy has 265 reviews and a rating of 4.65 / 5 vs mHelpDesk which has 791 reviews and a rating of 4.31 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.65 / 5 (265)

4.31 / 5 (791)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

October 16, 2020

October 15, 2020

Pros/Cons

  • Pros

  • We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict.

  • It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

  • Cons

  • The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

  • Well, I love everything about this software, but I would be much happy if they can add some money integration features to it.

  • Pros

  • Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.

  • Excellent customer service. It's also cool that I can customize my charges.

  • Cons

  • It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

  • There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

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N/A

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux