BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available.

BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings.

The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments.  Other features include system logs, cart abandonment reports and in-app notifications.

Pricing is per month. Support is offered via email.



34 Reviews of BookingKoala

Overall rating

5.00 / 5 stars

Filters:

Showing 1 - 20 of 34 reviews

January 2019

Brandon from Cure Cleaning, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

BK Automated My Business!

Best executive decision I've ever made as a young entrepreneur, was investing in BK.

Pros

Utilizing BK, I've been able to put almost my entire business on autopilot. Full customization to your business. It helps with operations, sales & marketing, payments, invoicing, reviews, you name it! It's darn near like a "Business in a box" type of deal. Best decision I've ever made as a young entrepreneur is investing in BK. Also, the CEO, is a humble, transparent and hard working guy, not some person you will never see who's behind the software.

Cons

It takes some time in the beginning to customize everything to your business, but after that, you set it and forget it!

September 2018

Stewart from Silver Cleaning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

BookingKoala saved my business

Since the moment I signed up the team over at BookingKoala has helped me through every step of the way and I cant be more grateful.

Pros

I love how everything is all in one place. I have my website and software all under one login where I can control everything. No more needing to go to other website builders like wordpress or wix. This makes it completely convenient to work. I would also like to say that the free courses to grow my business helped me get out of a dark place. I was about to shut the doors for good until I started learning from the courses and using the software to the fullest of its capabilities, from scheduling to marketing with coupons and gift cards.

Cons

Theres nothing that I can think of that I don't like about it. It's priced super fair the product is unbelievable and the support helps me through everything.

Response from BookingKoala of BookingKoala, LLC

Replied October 2018

Hi Stewart, on behalf of everyone at BookingKoala we want to thank you for the kind words and wish you lots of success in your business!

August 2018

Raul from Garcia Moving

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Makes going to work a lot less stressful

Pros

The various amounts of features makes this software a steal for what they are charging.

Cons

There were a few little glitches here and there the first week but when I sent them in the support team had them fixed basically right away.

Response from BookingKoala of BookingKoala, LLC

Replied October 2018

Hello Raul, we would like to thank you for being a valued customer of BookingKoala and appreciate your honest feedback!

August 2018

Paige from Voltage Cleaning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

BookingKoala gave my cleaning service the JOLT it needed

I love BookingKoala on so many levels it's kind of scary. My business was not doing great at all before I used them, when I first started out things were great but then they kind of flat lined and then it just went down. I started looking for a software to help with scheduling and I also got a bonus because of the reports section. I could track everything I need in there.

Pros

The first and foremost thing that I have to mention is that the customer support is extremely nice, helpful, and prompt. There has been no customer service that I have experienced like this before!

Now to the software itself, the scheduling is a DREAM and I literally don't have to worry about overlapping bookings or any missed bookings.

The customer and provider logins are so so so nice and all my customers compliment us because of it.

Cons

I find it hard to find things that I don't like about it because there is just so much I am in love with. For me not being a coder or even a super tech savvy person the embedding process was hard for me but they assisted me with it, (actually they did it for me). There are times I find it hard to find a function to disable or enable but after some time I find it.

Response from BookingKoala of BookingKoala, LLC

Replied October 2018

Hello Paige, thank you so much for the kind words and we would like to thank you for being a valued customer of BookingKoala!

July 2018

Laura from My Sparkle Cleanings

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I will never switch from BK to any other software.

Pros

This software is so loaded with features and functions that I have been dreaming about for my cleaning business. The amounts of things I can do all within one place is amazing.

For instance if one of my providers is going on vacation for 2 weeks I can deactivate their account and they will not be allowed to be booked for jobs but all their information and job history will still be there. Then when they come back all I do is click one button and they are reactivated!

Cons

There are a few little things here and there that bug me like little bugs but those usually get fixed within 48 hours so I cant really complain about that. I would also love it if the Themes were already out but those are coming soon so again I cant really complain there either.

Response from BookingKoala of BookingKoala, LLC

Replied July 2018

Laura, thank you for the review. Since we just launched last month we are still finding few bugs here and there but soon these all will be resolved! We are also super excited for the themes!

June 2018

Bailey from Red Alert Clean

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I love using this software

Pros

I think that the reports section is my favorite part because I can check and compare different days or weeks and see where I did better for many different aspects.

Cons

The software is very big and there are times where I find myself getting lost when I need to make a change.

Response from BookingKoala of BookingKoala, LLC

Replied July 2018

Thank you Bailey for the review! Don't forget about our Help Center if you ever need instant help.

June 2018

Benjamin from Benjamin Russet Pools

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

BookingKoala really makes everything simple

Pros

The smart scheduling is very cool and advanced, I don't need to be calling my guys whenever we pick up a new job. Sometimes they call me asking about a job before I even see it on the schedule which brings em to my next point about Provider login. Them having an account where they can see everything is pretty cool.

Cons

I've been trying to use everything in the system to help my business grow faster and there are some things Im still trying to learn, so what Im trying to say is that there is so much to learn.

Response from BookingKoala of BookingKoala, LLC

Replied June 2018

Benjamin, the software comes with a lot of features but in time they will all sink in! Thank you for your feedback, we appreciate it.

May 2018

Faith from Breens Moving & Storage

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Best moving service software hands down

I benefitted from reducing office staff and saving more money. Also I save personal time from doing extra work on the side.

Pros

I was used to doing everything the old school way of handing out flyers with my phone number and having customers call to book their moves, I dreaded this every time because of the people who would shop around for quotes and waste my time. Then I hired office staff to do this but it still wasted time and now money. I looked for alternatives that would solve this problems and no software really had it ALL for me until I found BookingKoala.

From packages to provider and customer logins and to the reports section I have everything I need and more in one system. My customers can pay online and I can pay the movers all from within the same system. No more large amounts of cash or checks that I need to go directly to the bank to deposit.

Cons

I have been lucky enough to be in the Beta testing group and got to experience the software before the general public. Although there were some minor glitches those were to be expected. So I cannot say there are things I like least about this. Although the pricing could be cheaper.

Response from BookingKoala of BookingKoala, LLC

Replied May 2018

Faith, thank you so much for the kind review. We are excited to have you be part of the beta testing group.

May 2018

Anna from Katsopolous Clean

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

My life and business are way better now that I have found them

Pros

Knowing that this software came built by a cleaning company made it that much easier for me to give them a try, the smart scheduling, the reports, the dispatch to my cleaners and their accounts is fantastic.

I did have a little worry about using them but knowing that they were there all the time with customer support made my anxiety go away (after a few days).

Cons

The point that if you dont use some options they cant be taken away is something I wish could happen but I completely understand that I may be a special case and know they cant change their ways for one customer.

Response from BookingKoala of BookingKoala, LLC

Replied May 2018

Anna, we appreciate you taking the time to review BookingKoala.

April 2018

Kenny from The Ott Clean

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The cleaning industry really needed this

I benefitted from the reports section most! I could see detailed reports on pretty much anything.

Pros

Reports, Unassigned folder, Smart Scheduling, Marketing, and pretty much everything else. I am not sure if I can stick to just a few.

Cons

Seeing other peoples reviews I would have to agree with two things, #1 not having it sooner, and #2 setting up all my clients (but the support team helped with this).

Response from BookingKoala of BookingKoala, LLC

Replied May 2018

Kenny, thanks so much for the review.

April 2018

Henry from Coldwright Cleaning

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I never had an experience like this before!

Pros

The whole software! I love absolutely everything about Bookingkoala and how this has changed my business forever!

Cons

There is nothing I can say that I don't like about the software. This hits the nail on the he'd with everything I need and want for my business!

Response from BookingKoala of BookingKoala, LLC

Replied May 2018

Thank you Henry for helping us out with the beta version. We are almost ready to go with the most updated version. Cheers!

April 2018

Molly from Molly's Maids

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Really makes life a lot easier

Pros

Bookingkoala has made themselves a software that business owners like myself can take back control of their lives. What I like most about this is probably the software as a whole. It has help me reduce office staff while also reducing the mistakes and overlap that was done manually. On top of reducing the office staff I am saving tons more money to implement into marketing. There is also a neat section within bookingkoala for marketing! Also the reports section can show you what you have done in various aspects of your business and you can change the variables to see how it has progressed over time.

Cons

There is only one thing that I have a quarrel about, is that I did not have this software years ago!

Response from BookingKoala of BookingKoala, LLC

Replied April 2018

Molly, thank you for such awesome review!

April 2018

Jamie from The Golden Mop

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Never need to use any other software!

Pros

In no particular order these are my favorite things
-Smart Scheduling
-Reports
-Unassigned Folder
-Marketing Section

Cons

In no particular order my least favorite things
-Not having this software sooner so I could grow my business faster

Response from BookingKoala of BookingKoala, LLC

Replied May 2018

Thank you Jamie for the review. We appreciate it!

April 2018

Zacharia from The Perfect Pose

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I seriously can't get enough of it!

Pros

For me being a photographer the most important aspect is the scheduling. I love how the smart scheduling lets my clients book without overlap. This is great for anyone who has issues in scheduling overlaps.

Cons

There are so many features with BookingKoala that it makes if difficult to keep track of what it can do. But if you're inside there all day every day you will figure it out very quickly. Other than that I can't say its got many cons.

Response from BookingKoala of BookingKoala, LLC

Replied April 2018

Thank you Zacharia for the review. The smart scheduling is something we wanted to perfect for quick scheduling to save time and headaches.

March 2018

Lester from Jovcic Landscaping

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Wish I had this sooner

Pros

Smart Scheduling is the best part of the software, there are no over lapping times, I dont have to worry about canceling appointments and rescheduling them on another day.

Cons

There are some things that take time to learn and understand but once that is done you just forget about them.

Response from BookingKoala of BookingKoala, LLC

Replied April 2018

Thank you for the feedback Lester.

March 2018

Amal from Rendrik Massage

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

You guys made great software!

Pros

This software has tons of features that make my life and business much easier to manage. My favorite tool or part of the software will have to be the smart scheduling. I used Google calenders and I hate when the appointments overlap, here they do not. The unassigned booking folder is great as well! Awesome stuff!

Cons

There are so many options in this software that it made me take a while to learn everything. But after I learnt everything it made working so much easier.

Response from BookingKoala of BookingKoala, LLC

Replied March 2018

Thank you Amal for the great feedback. You were a great help during our beta stages and we cant wait to roll this software out to the public!

March 2018

Allison from Trenball Nail and Spa

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I never thought I needed something like this but I do and its awesome

Pros

Being someone who is not that computer savvy I didn't know what I wanted or better yet needed but when I received an email from BookingKoala I checked them out and tested it out. All of their features were great even for my nail salon. I seriously love the reports section and being able to break things down by week. This made everything a breeze.

Cons

Now again being someone who is not computer savvy this made it a little hard for me just because I didn't know what to do but the customer service people helped me out and it was great. Installing the code on my site was only the real issue I had but after that there is nothing I can say bad about this company.

Response from BookingKoala of BookingKoala, LLC

Replied March 2018

Allison, thank you very much for your feedback. If you ever need anything, our customer service team is always here to help! We are working 24/7 to help out.

February 2018

Petar from The Simple Chop

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

I think this is great for business and all business owners to use

Makes business easy

Pros

-Scheduling feature
-Marketing features like coupons, gift cards, and more
-Reports feature, this is great you can see all reports you need to grow
-Provider login and customer login

Cons

-All the features took time to learn to use after this everything was good
-Creating store was tricky to learn but they helped so it was fine

Response from BookingKoala of BookingKoala, LLC

Replied February 2018

Hi there Petar, Thank you for your kind review. We appreciate it.

February 2018

Stanley from Tridal Cleaning

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

I love everything about BookingKoala!

Pros

All of the functions and features are seriously awesome!
-Coupons and gift cards
-Scheduling
-System logs

Everything in the software is so user friendly and so well put together.

Cons

The only thing I can say that I mind about is the price but every time I use it it makes me care less about it.

Response from BookingKoala of BookingKoala, LLC

Replied February 2018

Stanley, we love the fact that you love the software so much. We hope to see awesome growth in your business. Cheers!

February 2018

Chloe from Fadden Tutors

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

I love it and what I can do with it. I can do so much more with my business.

Pros

-Easy to use
-So many options/features; online booking, online scheduling, ratings, and MORE!
-Everyone gets a login
-Helps with everything

Response from BookingKoala of BookingKoala, LLC

Replied February 2018

Chloe, thank you so much for the review. Our launch is nearing and we cant wait for you to try out the final version.