BookingKoala software


32 reviews(5.0/5)
32 reviews(5.0/5)

BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available.

BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings.

The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments.  Other features include system logs, cart abandonment reports and in-app notifications.

Pricing is per month. Support is offered via email.

Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of BookingKoala

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  • Raul from Garcia Moving

    Number of employees: 11-50 employees

    August 2018

    Makes going to work a lot less stressful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The various amounts of features makes this software a steal for what they are charging.

    Cons

    There were a few little glitches here and there the first week but when I sent them in the support team had them fixed basically right away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paige from Voltage Cleaning

    Number of employees: 11-50 employees

    August 2018

    BookingKoala gave my cleaning service the JOLT it needed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love BookingKoala on so many levels it's kind of scary. My business was not doing great at all before I used them, when I first started out things were great but then they kind of flat lined and then it just went down. I started looking for a software to help with scheduling and I also got a bonus because of the reports section. I could track everything I need in there.

    Pros

    The first and foremost thing that I have to mention is that the customer support is extremely nice, helpful, and prompt. There has been no customer service that I have experienced like this before!

    Now to the software itself, the scheduling is a DREAM and I literally don't have to worry about overlapping bookings or any missed bookings.

    The customer and provider logins are so so so nice and all my customers compliment us because of it.

    Cons

    I find it hard to find things that I don't like about it because there is just so much I am in love with. For me not being a coder or even a super tech savvy person the embedding process was hard for me but they assisted me with it, (actually they did it for me). There are times I find it hard to find a function to disable or enable but after some time I find it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from My Sparkle Cleanings

    July 2018

    I will never switch from BK to any other software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is so loaded with features and functions that I have been dreaming about for my cleaning business. The amounts of things I can do all within one place is amazing.

    For instance if one of my providers is going on vacation for 2 weeks I can deactivate their account and they will not be allowed to be booked for jobs but all their information and job history will still be there. Then when they come back all I do is click one button and they are reactivated!

    Cons

    There are a few little things here and there that bug me like little bugs but those usually get fixed within 48 hours so I cant really complain about that. I would also love it if the Themes were already out but those are coming soon so again I cant really complain there either.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    July 2018

    Laura, thank you for the review. Since we just launched last month we are still finding few bugs here and there but soon these all will be resolved! We are also super excited for the themes!

  • Bailey from Red Alert Clean

    June 2018

    I love using this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I think that the reports section is my favorite part because I can check and compare different days or weeks and see where I did better for many different aspects.

    Cons

    The software is very big and there are times where I find myself getting lost when I need to make a change.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    July 2018

    Thank you Bailey for the review! Don't forget about our Help Center if you ever need instant help.

  • Benjamin from Benjamin Russet Pools

    June 2018

    BookingKoala really makes everything simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The smart scheduling is very cool and advanced, I don't need to be calling my guys whenever we pick up a new job. Sometimes they call me asking about a job before I even see it on the schedule which brings em to my next point about Provider login. Them having an account where they can see everything is pretty cool.

    Cons

    I've been trying to use everything in the system to help my business grow faster and there are some things Im still trying to learn, so what Im trying to say is that there is so much to learn.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    June 2018

    Benjamin, the software comes with a lot of features but in time they will all sink in! Thank you for your feedback, we appreciate it.

  • Faith from Breens Moving & Storage

    May 2018

    Best moving service software hands down

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I benefitted from reducing office staff and saving more money. Also I save personal time from doing extra work on the side.

    Pros

    I was used to doing everything the old school way of handing out flyers with my phone number and having customers call to book their moves, I dreaded this every time because of the people who would shop around for quotes and waste my time. Then I hired office staff to do this but it still wasted time and now money. I looked for alternatives that would solve this problems and no software really had it ALL for me until I found BookingKoala.

    From packages to provider and customer logins and to the reports section I have everything I need and more in one system. My customers can pay online and I can pay the movers all from within the same system. No more large amounts of cash or checks that I need to go directly to the bank to deposit.

    Cons

    I have been lucky enough to be in the Beta testing group and got to experience the software before the general public. Although there were some minor glitches those were to be expected. So I cannot say there are things I like least about this. Although the pricing could be cheaper.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    May 2018

    Faith, thank you so much for the kind review. We are excited to have you be part of the beta testing group.

  • Anna from Katsopolous Clean

    May 2018

    My life and business are way better now that I have found them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Knowing that this software came built by a cleaning company made it that much easier for me to give them a try, the smart scheduling, the reports, the dispatch to my cleaners and their accounts is fantastic.

    I did have a little worry about using them but knowing that they were there all the time with customer support made my anxiety go away (after a few days).

    Cons

    The point that if you dont use some options they cant be taken away is something I wish could happen but I completely understand that I may be a special case and know they cant change their ways for one customer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    May 2018

    Anna, we appreciate you taking the time to review BookingKoala.

  • Kenny from The Ott Clean

    April 2018

    The cleaning industry really needed this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I benefitted from the reports section most! I could see detailed reports on pretty much anything.

    Pros

    Reports, Unassigned folder, Smart Scheduling, Marketing, and pretty much everything else. I am not sure if I can stick to just a few.

    Cons

    Seeing other peoples reviews I would have to agree with two things, #1 not having it sooner, and #2 setting up all my clients (but the support team helped with this).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    May 2018

    Kenny, thanks so much for the review.

  • Henry from Coldwright Cleaning

    April 2018

    I never had an experience like this before!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The whole software! I love absolutely everything about Bookingkoala and how this has changed my business forever!

    Cons

    There is nothing I can say that I don't like about the software. This hits the nail on the he'd with everything I need and want for my business!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    May 2018

    Thank you Henry for helping us out with the beta version. We are almost ready to go with the most updated version. Cheers!

  • Molly from Molly's Maids

    April 2018

    Really makes life a lot easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Bookingkoala has made themselves a software that business owners like myself can take back control of their lives. What I like most about this is probably the software as a whole. It has help me reduce office staff while also reducing the mistakes and overlap that was done manually. On top of reducing the office staff I am saving tons more money to implement into marketing. There is also a neat section within bookingkoala for marketing! Also the reports section can show you what you have done in various aspects of your business and you can change the variables to see how it has progressed over time.

    Cons

    There is only one thing that I have a quarrel about, is that I did not have this software years ago!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    April 2018

    Molly, thank you for such awesome review!

  • Jamie from The Golden Mop

    April 2018

    Never need to use any other software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In no particular order these are my favorite things
    -Smart Scheduling
    -Reports
    -Unassigned Folder
    -Marketing Section

    Cons

    In no particular order my least favorite things
    -Not having this software sooner so I could grow my business faster

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    May 2018

    Thank you Jamie for the review. We appreciate it!

  • Zacharia from The Perfect Pose

    April 2018

    I seriously can't get enough of it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For me being a photographer the most important aspect is the scheduling. I love how the smart scheduling lets my clients book without overlap. This is great for anyone who has issues in scheduling overlaps.

    Cons

    There are so many features with BookingKoala that it makes if difficult to keep track of what it can do. But if you're inside there all day every day you will figure it out very quickly. Other than that I can't say its got many cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    April 2018

    Thank you Zacharia for the review. The smart scheduling is something we wanted to perfect for quick scheduling to save time and headaches.

  • Lester from Jovcic Landscaping

    March 2018

    Wish I had this sooner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Smart Scheduling is the best part of the software, there are no over lapping times, I dont have to worry about canceling appointments and rescheduling them on another day.

    Cons

    There are some things that take time to learn and understand but once that is done you just forget about them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    April 2018

    Thank you for the feedback Lester.

  • Amal from Rendrik Massage

    March 2018

    You guys made great software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has tons of features that make my life and business much easier to manage. My favorite tool or part of the software will have to be the smart scheduling. I used Google calenders and I hate when the appointments overlap, here they do not. The unassigned booking folder is great as well! Awesome stuff!

    Cons

    There are so many options in this software that it made me take a while to learn everything. But after I learnt everything it made working so much easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    March 2018

    Thank you Amal for the great feedback. You were a great help during our beta stages and we cant wait to roll this software out to the public!

  • Allison from Trenball Nail and Spa

    March 2018

    I never thought I needed something like this but I do and its awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being someone who is not that computer savvy I didn't know what I wanted or better yet needed but when I received an email from BookingKoala I checked them out and tested it out. All of their features were great even for my nail salon. I seriously love the reports section and being able to break things down by week. This made everything a breeze.

    Cons

    Now again being someone who is not computer savvy this made it a little hard for me just because I didn't know what to do but the customer service people helped me out and it was great. Installing the code on my site was only the real issue I had but after that there is nothing I can say bad about this company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    March 2018

    Allison, thank you very much for your feedback. If you ever need anything, our customer service team is always here to help! We are working 24/7 to help out.

  • Petar from The Simple Chop

    February 2018

    I think this is great for business and all business owners to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes business easy

    Pros

    -Scheduling feature
    -Marketing features like coupons, gift cards, and more
    -Reports feature, this is great you can see all reports you need to grow
    -Provider login and customer login

    Cons

    -All the features took time to learn to use after this everything was good
    -Creating store was tricky to learn but they helped so it was fine

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    February 2018

    Hi there Petar, Thank you for your kind review. We appreciate it.

  • Stanley from Tridal Cleaning

    February 2018

    I love everything about BookingKoala!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All of the functions and features are seriously awesome!
    -Coupons and gift cards
    -Scheduling
    -System logs

    Everything in the software is so user friendly and so well put together.

    Cons

    The only thing I can say that I mind about is the price but every time I use it it makes me care less about it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    February 2018

    Stanley, we love the fact that you love the software so much. We hope to see awesome growth in your business. Cheers!

  • Chloe from Fadden Tutors

    February 2018

    I love it and what I can do with it. I can do so much more with my business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Easy to use
    -So many options/features; online booking, online scheduling, ratings, and MORE!
    -Everyone gets a login
    -Helps with everything

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    February 2018

    Chloe, thank you so much for the review. Our launch is nearing and we cant wait for you to try out the final version.

  • Lucy from Vega Cleaning

    January 2018

    First time software user and I can't believe I was wasting my time without one

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are so many options on BookingKoala that make running your business so much easier and less stressful. With options like referral reports, coupons, and an in-depth rating system this really takes everything over the top. It's also made so user friendly that it doesn't take a long time to figure out what you're doing. Two thumbs up!

    Cons

    This is not something to do with the software as much as it is with my business, getting my employees and independent contractors to try out the software took a little convincing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    January 2018

    Lucy, we are so excited that you tried out service and you love it! Glad to have you onboard.

  • Slavo from Plenty of Paws

    January 2018

    BookingKoala is very outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like most about this software is that I can use it all over my business. I can have my workers sign in and I can see how they are doing. Also I like how I can see reports of everything whenever I need to. This makes working on business very simple and easy. Great product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BookingKoala, BookingKoala, LLC

    January 2018

    Slavo, thank you for the review. We also love the reports part! It makes life much easier.

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