About Coconut


Coconut is a cloud-based appointment scheduling solution designed for enterprise financial services organizations such as credit unions, retail banks and more. Key features include online bookings, recurring appointments, group scheduling, two-way calendar sync and room booking.

The single sign-on functionality allows users to manage staff logins from a centralized dashboard. Users can incorporate multiple brands and locations in the solution and customize the branding of the booking tool and email notifications. The solution also allows administrators to assign roles to users with different access based on job roles.

Additionally, Coconut features a staff performance reporting engine and also enables users to send candidates and clients automated reminders via email and text messages. It supports two-way calendar sync with Outlook and Google Calendar.

Perpetual licenses are offered for a one-time fee based on the number of users. Support is made available to users via phone.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

7 Reviews of Coconut

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

4 stars

(1)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-7 of 7 reviews

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December 2018

Kelly from University of Regina - Online Therapy Unit

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

The scheduling tool that we we were looking for!

It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Pros

Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Cons

Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

December 2018

Hannah from Jump.ca

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Booking appointments made easy!

The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself!

Pros

The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

Cons

The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

December 2018

Kristin from University of Regina - Faculty of Nursing

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Great tool for clients to book appointments with us

We really enjoy using the software! It's awesome that you check in with us every now and then. It's really appreciated and the stats that you pull for us are also insightful. Being able to report on our data is awesome!

Pros

Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.

Cons

There was initially some push back to using the software as there was a slight learning curve for our staff. It would be great to have some additional features built to better organize our calendars within Coconut Software.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Exactly what we needed!

The software has improved our booking efficiency.

Pros

It was exactly what we needed to remind customers of their appointment and to allow them to book online.

Cons

No real issues. If anything, if we could be able to have more view options (i.e. weekly view without Saturday and Sunday) that would be great.

Response from Coconut Software of Coconut Software

Replied September 2018

Hi there. Thank you very much for your feedback. We¿re glad to hear that we were able to help you improve booking efficiency and keep customers up to date with appointment reminders. We will make sure to share your feedback with our product team. We¿re always looking for new ways to improve our customer experience. Thank you for the review.

September 2018

Denise from TCU Financial Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

TCU loves Coconut Calendar!!

We wanted to allow our members to self serve for appointment booking as well as have a more powerful internal staff facing tool. Coconut's solution has met and exceeded our expectations and they are constantly working to continually improve the software and add new features and functionalities.

Pros

Automated client notifications and flexibility to customize those notifications per service type.

Cons

Data capture/reporting could be stronger.

Response from Coconut Software of Coconut Software

Replied September 2018

Thank you for your feedback Denise. We are glad that we were able to help you achieve your goals related to providing your members with a self serve solution to book appointments. We are currently working on a number of reporting and data capturing updates that we¿ll be sure to notify you about in the near future. Thanks again for taking the time to review.

September 2018

Dani from Wellpoint Health Ltd.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

Simple to Use

Pros

Coconut Software is simple to use and customizable for specific needs of the company.

Cons

Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands.

July 2017

Jennifer from Anne Bonny's Waxing Studio+

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2017

Not 100% reliable

Pros

I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Cons

Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Response from Coconut Calendar of Coconut Software

Replied July 2017

Hi Jennifer, Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool. We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that. If you would like to discuss further, please give us a call at 1-888-257-1309.