Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.0 / 5
Pros
"I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments"
"It was exactly what we needed to remind customers of their appointment and to allow them to book online. "
"That it was intuitive to use and mobile and PC friendly."
Cons
"Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands."
"Has helped during Covid and when we were closed to the public."
"The only thing that comes to mind was that it took some time to get integrated with our banking system provider."
Coconut Software Reviews
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January 2020

Jeff from Weyburn Credit Union
Company Size: 51-200 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2020
Excellent
Coconut will form a part of our member journey going forward.
Pros
Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team
Cons
The only thing that comes to mind was that it took some time to get integrated with our banking system provider.
December 2018
Kelly from University of Regina - Online Therapy Unit
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
The scheduling tool that we we were looking for!
It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.
Pros
Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.
Cons
Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.
March 2021
Roger from self
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
March 2021
great software/app & at least 2 good opportunities to corner
Pros
Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.
Cons
Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly larger text. I'm still trying to train my eyes to see it immediately. I have 20/20 by the way. * Merge the Dashboard and Lobby areas. I am not totally clear as to why they are 2 separate areas. Would love to be able to add Walk-ins from the "Dashboard" since the vocabular word 'dashboard' seems to suggest i can at least do quick simplified versions of everything there? At least that's my opinion. * oher than those things and keyboard accessibility it seems to be excellent!! Thank you! Have been using it for a little over 4 weeks now 5 days a week! *** Please think about the above things for your suggestion box my CoconutCalendar peeps, pretty please?? :)

Response from Coconut Software
Replied March 2021
Hi Roger, thanks for the review and feedback. You've brought up some valid points and we will make sure to forward those to the product team.
July 2017
Jennifer from Anne Bonny's Waxing Studio+
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2017
Not 100% reliable
Pros
I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments
Cons
Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Response from Coconut Calendar
Replied July 2017
Hi Jennifer, Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool. We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that. If you would like to discuss further, please give us a call at 1-888-257-1309.
January 2021
Carolyn from Coastal Community Insurance
Company Size: 201-500 employees
Industry: International Affairs
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2021
Coconut review
Easy to use.
Pros
Helps to organize my day and my clients day.
Cons
Has helped during Covid and when we were closed to the public.

Response from Coconut Software
Replied January 2021
Thank you for taking the time to leave a review. It's great hearing that Coconut is helping you better manage your day, especially during these uncertain times due to covid.
January 2020
Russell from P&H Milling
Company Size: 201-500 employees
Industry: Food Production
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Able to fit my needs even though its was designed for something else
Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.
Pros
That it was intuitive to use and mobile and PC friendly.
Cons
It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.
Reasons for Choosing Coconut Software
Easier to use and a Canadian company.
December 2018
Hannah from Jump.ca
Company Size: 51-200 employees
Industry: Wireless
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
Booking appointments made easy!
The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself!
Pros
The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.
Cons
The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.
December 2018
Kristin from University of Regina - Faculty of Nursing
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
Great tool for clients to book appointments with us
We really enjoy using the software! It's awesome that you check in with us every now and then. It's really appreciated and the stats that you pull for us are also insightful. Being able to report on our data is awesome!
Pros
Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.
Cons
There was initially some push back to using the software as there was a slight learning curve for our staff. It would be great to have some additional features built to better organize our calendars within Coconut Software.
September 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Exactly what we needed!
The software has improved our booking efficiency.
Pros
It was exactly what we needed to remind customers of their appointment and to allow them to book online.
Cons
No real issues. If anything, if we could be able to have more view options (i.e. weekly view without Saturday and Sunday) that would be great.

Response from Coconut Software
Replied September 2018
Hi there. Thank you very much for your feedback. We¿re glad to hear that we were able to help you improve booking efficiency and keep customers up to date with appointment reminders. We will make sure to share your feedback with our product team. We¿re always looking for new ways to improve our customer experience. Thank you for the review.
September 2018
Dani from Wellpoint Health Ltd.
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2018
Simple to Use
Pros
Coconut Software is simple to use and customizable for specific needs of the company.
Cons
Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands.
September 2018
Denise from TCU Financial Group
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
TCU loves Coconut Calendar!!
We wanted to allow our members to self serve for appointment booking as well as have a more powerful internal staff facing tool. Coconut's solution has met and exceeded our expectations and they are constantly working to continually improve the software and add new features and functionalities.
Pros
Automated client notifications and flexibility to customize those notifications per service type.
Cons
Data capture/reporting could be stronger.

Response from Coconut Software
Replied September 2018
Thank you for your feedback Denise. We are glad that we were able to help you achieve your goals related to providing your members with a self serve solution to book appointments. We are currently working on a number of reporting and data capturing updates that we¿ll be sure to notify you about in the near future. Thanks again for taking the time to review.
January 2020
Darryl from Coastal Community Credit Union
Company Size: 501-1,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
January 2020
Meets all of our organizational needs
Pros
Ease of use and short learning curve for end users. Open to suggestions on new functionality and have been very responsive to our organizations needs. Customer support is quick to respond and resolve cases.
Cons
Sync reliability has caused booking issues with staff and would like to see updates to the reporting functions, for example ability to export reports from the insights page and administrator specific reporting for system changes.