Excellent

Coconut will form a part of our member journey going forward.

Pros

Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team

Cons

The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

The scheduling tool that we we were looking for!

It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Pros

Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Cons

Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

great software/app & at least 2 good opportunities to corner

Pros

Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.

Cons

Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly larger text. I'm still trying to train my eyes to see it immediately. I have 20/20 by the way. * Merge the Dashboard and Lobby areas. I am not totally clear as to why they are 2 separate areas. Would love to be able to add Walk-ins from the "Dashboard" since the vocabular word 'dashboard' seems to suggest i can at least do quick simplified versions of everything there? At least that's my opinion. * oher than those things and keyboard accessibility it seems to be excellent!! Thank you! Have been using it for a little over 4 weeks now 5 days a week! *** Please think about the above things for your suggestion box my CoconutCalendar peeps, pretty please?? :)

Not 100% reliable

Pros

I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Cons

Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Coconut review

Easy to use.

Pros

Helps to organize my day and my clients day.

Cons

Has helped during Covid and when we were closed to the public.

Able to fit my needs even though its was designed for something else

Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.

Pros

That it was intuitive to use and mobile and PC friendly.

Cons

It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

Booking appointments made easy!

The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself!

Pros

The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

Cons

The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

Great tool for clients to book appointments with us

We really enjoy using the software! It's awesome that you check in with us every now and then. It's really appreciated and the stats that you pull for us are also insightful. Being able to report on our data is awesome!

Pros

Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.

Cons

There was initially some push back to using the software as there was a slight learning curve for our staff. It would be great to have some additional features built to better organize our calendars within Coconut Software.

Exactly what we needed!

The software has improved our booking efficiency.

Pros

It was exactly what we needed to remind customers of their appointment and to allow them to book online.

Cons

No real issues. If anything, if we could be able to have more view options (i.e. weekly view without Saturday and Sunday) that would be great.

Simple to Use

Pros

Coconut Software is simple to use and customizable for specific needs of the company.

Cons

Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands.

TCU loves Coconut Calendar!!

We wanted to allow our members to self serve for appointment booking as well as have a more powerful internal staff facing tool. Coconut's solution has met and exceeded our expectations and they are constantly working to continually improve the software and add new features and functionalities.

Pros

Automated client notifications and flexibility to customize those notifications per service type.

Cons

Data capture/reporting could be stronger.

Meets all of our organizational needs

Pros

Ease of use and short learning curve for end users. Open to suggestions on new functionality and have been very responsive to our organizations needs. Customer support is quick to respond and resolve cases.

Cons

Sync reliability has caused booking issues with staff and would like to see updates to the reporting functions, for example ability to export reports from the insights page and administrator specific reporting for system changes.