About Coolfront

Coolfront is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.

Coolfront leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.

Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. Coolfront can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carr...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

454 Reviews of Coolfront

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(226)

226

4 stars

(163)

163

3 stars

(50)

50

2 stars

(11)

11

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 454 results

May 2019

Vladimir from Comfort Tech Heating & Air Conditioning

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Excellent software for invoices and scheduling

Pros

Integrated features such as scheduling onto Google calendar and ability to customize repairs, requires customer approval beforehand so that there’s no question on payment

Cons

Lags when synchronizing across multiple devices, sometimes doesn’t find previous customer service history accurately

Reasons for Choosing Coolfront

Price and overall ability in what we were looking for in field software

Response from Coolfront

Replied May 2019

Thanks, Vladimir for the review! Glad you like the Google Calendar Add-On :) Stay Cool! Kate @ Coolfront

April 2019

Stacy from Advanced Air

Verified Reviewer

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great program & great value

Overall it has been great, however there is a much room for improvment.

Pros

I love the ease of use. All of our technicans can easily navigate the awesome flatrate book, with its up to date pricing. THe invoices port right into our Quickbooks accounting program.

Cons

If you have a ship to address with a different billing address, only the billing address displays on the work order when linked to quickbooks. Also in the agreements section it would be helpful if when searching for an agreement to add onto a work order if that information was in alphabetical order, however its not, it is in order by when it was added. FOR us this causes much headache and wasted time searching a long list that is rather difficult to find items.

Response from Coolfront

Replied May 2019

Great feedback, Stacy! And thanks for the 5-star review!! Stay Cool! Kate @ Coolfront

October 2020

Joan from Kroger

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great software that makes payments easy.

Pros

My favorite feature is that it makes payments easy. With Coolfront Payments, your technicians can run the customer's debit and credit cards from the coolfront mobile app in the field, no longer needing to bill the customer after the incident and pursue payments for months. Prices are competitive, funds are available the next day, and your customers will love you for making the payment so easy and hassle-free.

Cons

There are no parts I don't like. I use this software fondly.

October 2017

Matt from Schmitt refridgeration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

October 2017

I like a lot but a lot is to desired.

Pros

Ease of use. Can be operated quickly with little experience. Like the part finder if you know how to use it.

Cons

I hate when it wants to update while either writing notes or searching for a part. I wish there were tabs in my favorites for favorite filters, types of freon, or belts instead of looking over my favorites 3 or for times. I wish I could add a custom part or charge myself instead of having my office remake what I've already done just so they can send it back to me to add it on my favorites. All of the other techs said the same about updates. Add them to the home page when available. Frustrating. Finally inputting carrier numbers usually calls for 2 additional numbers or letters at the beginning of a part number. If typed in using the part number supplied from carrier it fails to find it. If those 2 first numbers or letters are left off when typing it in it will find it every time. I have found this only on carrier parts. Thank you for your help.

October 2020

Sherri from Circle Mechanical

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Coolfront

We have had no major issues using this program. A plus it does sync with quickbooks as well.

Pros

This program is very user friendly. It has really nice options for the information that is needed to be entered.

Cons

The archived invoices and the calendar are frustrating at times. You have to click back on the calendar.

Reasons for Choosing Coolfront

The ease of the system.