--- title: "CustomerBase Software Reviews, Demo & Pricing - 2026" description: "Review of CustomerBase Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/appointment-scheduling/customerbase-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / CustomerBase Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CustomerBase Review Wondering if CustomerBase is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview CustomerBase 5.0 [(49)](https://www.softwareadvice.com/appointment-scheduling/customerbase-profile/#reviews) Pricing Pricing available upon request ### About CustomerBase CustomerBase is a cloud-based customer relationship management (CRM) platform that helps small businesses handle sales, operations, customer services and more via a unified platform. CustomerBase allows users to share invoices, dispatch employees, generate estimates, create reviews, and accept payments. It allows organizations to track client records and history, communicate with customers via short message service (SMS) and email and receive customer sign-off on forms and documents. Additionally, businesses can use the platform to process and analyze payments, access performance insights and book jobs from a variety of sources. Wondering if CustomerBase is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## CustomerBase User Interface ## Popular CustomerBase Alternatives Main Product CustomerBase 5.0 [(49)](https://www.softwareadvice.com/appointment-scheduling/customerbase-profile/#reviews) Ratings Breakdown - 4.88Ease of use - 4.79Value for money - 4.94Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26610)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) 4.7 [(9302)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.75Value for money - 4.41Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Stripe](https://www.softwareadvice.com/product/49509-Stripe/) 4.6 [(3372)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) Ratings Breakdown - 4.47Ease of use - 4.34Value for money - 4.23Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Square Payments](https://www.softwareadvice.com/online-payment/square-payments-profile/) 4.7 [(2706)](https://www.softwareadvice.com/online-payment/square-payments-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.48Value for money - 4.37Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) 4.6 [(3033)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.35Customer support - 4.54Functionality Pricing Starting at $49.00 per month Get Price ## CustomerBase Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CustomerBase Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of CustomerBase Access Controls/Permissions Activity Dashboard Alerts/Notifications API Availability Management Billing & Invoicing Calendar Sync Client Management Client Portal Confirmations/Reminders Contact Database Contact Management Credit Card Processing Customer Database Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Security Email Management Email Marketing Employee Management Interaction Tracking Lead Management Multi-Location Online Booking Payment Links Reminders SMS Messaging Social Media Integration Third-Party Integrations Website Integration ## CustomerBase User Reviews ## CustomerBase customer ratings - Overall rating: 5/5 - Total reviews: 49 ### Rating distribution - 5 stars: 49 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- Have you used CustomerBase and would like to share your experience with others? ### Above and beyond - Overall rating: 5/5 - Reviewer: ERIC F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It was an absolute pleasure working with them. They were very thorough and made sure I felt comfortable in the orocess. They take care of EVERYTHING!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They were very patient with me. Extremely understanding to the fact that I'm not used to the office side of things and we're very informative. #### Cons There's nothing at all I have to say negatively about them. They were courteous and understanding and definitely took my situation into consideration. --- ### Review after 5 months of use - Overall rating: 5/5 - Reviewer: Connor S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered 8.5/10 outstanding customer service, just lacks some features ideal for larger scale companies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, this system can easily handle workload for a smaller to medium size business #### Cons I’d like to be able to setup automated responses to customers, have set products/services with their set price. #### Reasons for choosing CustomerBase Price point. Go High level has many features this does not, but this is 1/3 the price and handles what I need at the moment --- ### Good review - Overall rating: 5/5 - Reviewer: Cameron C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered It has been seamless so far and have used quick books in the past but I’ll be dropping it for customers base now! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service! My account manager is really helpful and polite! #### Cons I haven’t found anything I don’t like about it yet #### Reasons for switching to CustomerBase It is more cost effective and the customer service is a lot better! --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Kerri M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a great experience working with [sensitive content hidden] and other members of the Customer Support Team. They are always available promptly to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] My account manager is always so helpful and walks me through any questions or issues I may have. #### Cons Haven’t come across anything not to like yet. Any issues I’ve had, they go to work on right away or at least attempt to improve it. --- ### my experience with customerbase - Overall rating: 5/5 - Reviewer: molly f. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My experience is a great one. The man I work with [sensitive content hidden] is very thorough on helping us every step of the way. Any questions we have are immediately answered in a professional manner I can understand and respect. I highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros they have exceptional workers that are there to help you grow. #### Cons I honestly cannot think of a con to using this business --- ### [sensitive content hidden] was very helpful - Overall rating: 5/5 - Reviewer: CJ W. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very good, [sensitive content hidden] was very helpful and explained everything in great detail #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very helpful and thorough in helping me get started #### Cons None come to mind.— --- ### President of consolidated Mobile Solutions llc - Overall rating: 5/5 - Reviewer: Kenton L. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very good and satisfied with the overall #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technician is knowledgeable and courteous #### Cons Easy to understand and explained everything well --- ### 5 out of 5 for [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Brian R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] is awesome I’m very happy to have him as my account manager #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple website for my business easy to navigate looking forward to having my customers setup up appointments through my website #### Cons I have no issues or other dislikes love the website --- ### CustomerBase - Overall rating: 5/5 - Reviewer: Yaritza R. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Exelente customer service they have , one person in particular His name is [sensitive content hidden] He always Helps us with all His patience #### Cons The advertisement services I had the services did not work for us --- ### 10/10 service - Overall rating: 5/5 - Reviewer: Tasneem M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The customer base team did a wonderful job by being prompt, informative, and kind. Thank you guys so much. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kindness, answered all questions, and fast #### Cons There was nothing that deterred my experience with the customer base team. --- Showing 1 - 10 of 49 Reviews Load More Reviews ## CustomerBase Popular Comparisons [PayPal vs CustomerBase](https://www.softwareadvice.com/appointment-scheduling/customerbase-profile/vs/paypal/)[Venmo vs CustomerBase](https://www.softwareadvice.com/appointment-scheduling/customerbase-profile/vs/venmo/) ## Other Top Recommended Appointment Scheduling Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **249** times [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) **3.6** (112) Recently recommended **37** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (383) Recently recommended **28** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **20** times Stuck Between Options? 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