--- title: "FareHarbor Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FareHarbor. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FareHarbor is a good fit for you!" source_url: "https://www.softwareadvice.com/appointment-scheduling/fareharbor-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [FareHarbor](https://www.softwareadvice.com/ticketing/fareharbor-profile/) / FareHarbor Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ticketing/fareharbor-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ticketing/fareharbor-profile/alternatives/) # FareHarbor User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,131 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 936 reviews (83%) - 4 stars: 145 reviews (13%) - 3 stars: 23 reviews (2%) - 2 stars: 7 reviews (1%) - 1 star: 20 reviews (2%) ### Most mentioned pros - We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. - It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. - FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. ### Most mentioned cons - Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. - Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. - Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. ## FareHarbor customer reviews Showing reviews 1-25 of 1,131 (page 1). ### My Only Regret Is Not Starting Sooner - Overall rating: 5/5 - Reviewer: Dave N. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question. #### Cons I would like to be able to send more automatic mails than currently possible. That's it. #### Reasons for choosing FareHarbor You were the best. #### Reasons for switching to FareHarbor You are everything they fail to be. I have been beyond satisfied and would like to find a way to integrate FareHarbor into my other business. #### Vendor response Hi Dave - Thank you for taking the time to write this review! FareHarbor was designed to help tour operators, such as yourself, grow their businesses - we are happy to hear that you have been able to leverage the software to handle the operational day to day of your business. We look forward to growing this partnership! Thank you! Replied October 2019 --- ### Good if you're a big business. - Overall rating: 4/5 - Reviewer: JOSEPH T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros API connectivity. It synced up with a lot of my partners #### Cons Trying to strong arm small businesses who are already being squeezed by Viator. #### Reasons for switching to FareHarbor They were not trying to strong arm me as a small business. #### Vendor response Hello Joseph, thank you for sharing your honest review about our product and services! Replied April 2025 --- ### FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team! - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling. #### Cons I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally. --- ### Works for basic needs, but has gaps - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant. #### Cons The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings. #### Reasons for choosing FareHarbor I was not included in the decision. #### Reasons for switching to FareHarbor Previous software did not allow us to sale tickets on-line and Fareharbor did. #### Vendor response Hello - thank you for taking the time to write this honest review of your experience with FareHarbor. It is great to know you've been able to take advantage of our features and customization. Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources. Replied April 2020 --- ### Easy To Use Booking System With Great Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems. #### Cons Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to! #### Reasons for choosing FareHarbor No cost to the company since the fee is added to the customer booking total. #### Vendor response Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out! Replied May 2021 --- ### Exorbitant fees we couldn't pass on with a clear conscience. - Overall rating: 3/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After a somewhat rocky trial experience things did work and the system was obviously comprehensively featured. We decided that the 6% booking fee was way to much though and would've meant our average customer paying £9 in fees. Added that Fareharbor would make £10,000/year or more providing their booking system to us - didn't seem like a realistic price. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Full-featured with abundant OTA linking. #### Cons Exorbitant fees that we couldn't with clear conscience pass on to customers. #### Reasons for choosing FareHarbor Checkfront - both the system and the support - was truly terrible. #### Reasons for switching to FareHarbor For OTA integration. But went back to Bookinglayer in the end. #### Vendor response Hello Mark, thank you for taking the time to leave your feedback about our product and input regarding our fees. Replied February 2025 --- ### Powerful and friendly - Overall rating: 5/5 - Reviewer: MATTHIEU F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered So far so good, happy to use it and great team behind, helping us to improve our business online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its connectivity, various options helps feedbacks, friendly user #### Cons Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered. #### Reasons for switching to FareHarbor Better connected, friendlier and better end user experience #### Vendor response Hi Matthieu - thank you for taking the time to give FareHarbor such a great review! We'll get you to master Jedi status in no time. We are always here to help, and never hesitate to reach out! Thanks again. Replied November 2019 --- ### Works well for fishing business! - Overall rating: 5/5 - Reviewer: Bree B. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. #### Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. #### Vendor response Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! Replied April 2026 --- ### Good Tour Software - Overall rating: 5/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. #### Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees --- ### Best activity booking system out there - Overall rating: 4/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great customer support and does almost everything you can think of and they are always implementing new features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast. #### Cons It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do. #### Vendor response Thanks so much for the kind words! We’re really happy to hear that FareHarbor’s integrations and support are working well for your team, it's great to see that the platform is helping you get things done. We hear you on the design side. We recently rolled out a modernized reporting experience and are continuing to evolve the look and feel of the platform. If you have suggestions on how we can improve the interface, we’d love to hear them! Feel free to send your ideas to support@fareharbor.com as your feedback plays a huge role in helping us grow and remain the best restech solution in the industry. Thanks again for being part of FareHarbor! Replied August 2025 --- ### FareHarbor has been the best reservation system I've used and the customer service is impeccable! - Overall rating: 5/5 - Reviewer: Sean G. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything! #### Cons There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers. In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'. The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up! #### Reasons for switching to FareHarbor Peek program was terrible, at the time, not sure if it's any better nowdays. Half the stuff didn't work right. It was slow as all get out. #### Vendor response Hi Sean - We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams. Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more! Replied April 2020 --- ### Highly Recommended Software for Tour Operator - Overall rating: 5/5 - Reviewer: Christina D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration with other platform is great, user friendly, simple step to add/edit/archive items. I can add 2 separate bank accounts for different services in one dashboard. The customer support is awesome, however different time zone sometimes makes it not practicable to solve the problems in 24 to 48 hours. This software is suitable for day tour operators. #### Cons Not suitable for multi day tour. There's no options to let the booking fees take by the operators. #### Reasons for choosing FareHarbor Cheaper and I can pass the booking fee to the customer #### Reasons for switching to FareHarbor More user friendly, more feature and more integrations. --- ### The best customer service and user interface!! - Overall rating: 5/5 - Reviewer: Alison R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It’s been amazing. FareHarbor is what a company should be. We couldn’t be more pleased! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to navigate, full of features, and the customer support is AMAZING. #### Cons I can’t think of anything I don’t like. I wish there was an option to suggest additional products to add to their reservation. #### Reasons for choosing FareHarbor I didn’t find anything comparable. I called companies in my industry in other trading areas, and this is who they all recommended. #### Reasons for switching to FareHarbor We needed an incredibly reliable and easy-to-use system that integrated bookings and payments that customers could easily use online. #### Vendor response So happy to hear your experience with FareHarbor has been so positive! We are excited to continue working with you and your team :) Replied July 2021 --- ### Very disappointing service - Overall rating: 1/5 - Reviewer: Al S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointed with them. They changed the fee structure and would not credit our funds into their account so that we can refund clients, despite numerous calls and emails requesting to do so. Very poor customer service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Dashboard is equal in quality to that of other alternatives, for example, bookingterminal.com #### Cons They changed the terms and fees so there is no guarantee that what they promise you when you sign up will actually stay that way long term. They have the worst customer service I encountered in any business, not replying to emails or calls, nor assisting even if things are urgent. #### Vendor response Hello Al, thank you for leaving your review. Your feedback has been noted! Replied January 2025 --- ### From very satisfied to totally dissapointed - Overall rating: 1/5 - Reviewer: Camilo G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I've been using Fareharbor for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Customer service WAS very good, and commission rates WERE fair (Past tense) #### Cons They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses. #### Vendor response Hello Camilo, we understand your concern surrounding the recent changes with our fees. We are making these changes so we can continue to improve our product, releasing more innovative features that will help each of our operators grow. If you have any further questions, please reach out to our Support team. Replied October 2024 --- ### Your next step to book safe and easy - Overall rating: 4/5 - Reviewer: Oscar P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. FareHarbor has been very helpful for me, it increases the productivity of your services because of how much it helps with the booking system and payments, i’ve been using this summer for quite a while now and I can say that I’ll definitely recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about this software is that is very easy to use, it has many features which will help you depending on the services that you are offering, this is the software that most of the people use for booking so that’s the main function about this software, it has everything you need, online booking, payment process, online payment, Group reservation, calendar sync and more, it’s very practical for those people who are looking for a software that allows them to offer their clients an easy and complete way to book. #### Cons What I didn’t like about the software is that most of the features i’m not needed for the summer to function we could use some more other features like marketing which can make our services to grow and allow for people to know about us. #### Vendor response Thank you Oscar for your feedback! We always love to hear that FareHarbor is saving you time and helping smooth out your operations. Replied September 2021 --- ### Event based booking software based on a fee charging model - Overall rating: 4/5 - Reviewer: Helen F. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge. #### Cons My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else. #### Reasons for choosing FareHarbor No monthly or annual fees to me, most of the transition would be handled by their people. It seemed good enough on that basis. #### Reasons for switching to FareHarbor Booking Bug was not sufficiently flexible and very little development was taking place on the standard product. It was becoming less and less valuable to me and more and more of a headache. #### Vendor response Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out! Replied November 2019 --- ### WOW, I am SO happy with this system - Overall rating: 5/5 - Reviewer: L B. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We chose FareHarbor after having issues with our past "#1 Online Booking System," including it's failure to list a calendar when our site was viewed on mobile. I wouldn't have left if not for the stream of failures of the other software, which was pretty nice when it worked... now I'm happy it happened because FareHarbor is amazing. We are an escape room business with 3 themes, 4 rooms, 5 menu selections. It took a few days to get everything dialed in with FareHarbor, now the system saves me so much time and effort. The flexibility is amazing. I was a little worried because, although you can do everything yourself, it seemed you are encouraged not to. I worried this was going to be an issue, but their customer support is top notch. If I want schedules, promotional campaigns, ANYTHING changed, they get it done, and probably faster and smoother than trying to do it myself. Yet I still have the flexibility to easily change and add bookings, dates, prices, availability to individual activities on the schedule on the fly. Two of our rooms can be booked together or separately. We used to put them on schedule separately (book individual rooms this time of day, book pair of rooms for bigger groups that time of day) since if one of the rooms was booked, the two room option was no longer available. With FH both options are on schedule and customer demand drives the calendar selection... if one is chosen, the two room option automatically stops displaying, and the other room can still be booked individually (and visa versa). I saw someone mention the "cost" of the system. We weighed this against other systems and find the cost differences to be pretty much a wash. Their credit card rate is great, especially compared to the cost of going with one of a few other popular escape room booking systems, I would have had to pay for a gateway, route with a merchant's account, pay a variable and mostly higher rate for credit cards... this is all in one and so easy... and a few less things I need to keep track of. Yes, there is a convenience fee for online booking, we absorb this fee into our prices. And really, it's a booking you may not have had were it not for the booking system. They have many features I'm sure (or would hope) other systems have such as auto booking cutoff times, auto email confirmations and reminders, etc. Actual 24 hr cust svc, not "you can contact them 24 hrs a day, leave a message, but not hear back until the next business day." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is? #### Cons There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is. #### Vendor response Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca Replied April 2017 --- ### Good Product - Poor Quality Control - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Good product. The product could be even better with more effective business training and the implementation of a formal quality control process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It allows businesses to setup and online reservation system making it easier for customers to book a tour. #### Cons As the product continues to evolve and grow it has become harder to use--particularly for small businesses with limited staff resources. Quality control is a major concern for this product. When we first integrated the system with our website it became clear that the company did not perform any quality checks to ensure everything was setup correctly. This is a major concern as there are a myriad of ways that mistakes can be made. Mistakes cause problems for us and for our customers. Most recently, an integration error with an affiliate resulted in a trip cancellation and loss of significant revenue. When problems like this happen, the burden is on us as the business owner--not Fareharbor. This product would be a much greater benefit and quality if more effort was spent on business training and quality control. #### Vendor response Hello! We would like to apologize for your negative experience with our product. We value your partnership and appreciate your honest feedback. Our teams strive to have world-class support and that includes quality control; please be assured that this has been communicated internally. If you have any suggestions for business trainings that will improve our operations, we would love to connect! Replied February 2019 --- ### A Complete Nightmare - Overall rating: 1/5 - Reviewer: Clint B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered After we finally got the API set up for the third time we would show up to our tours only to find many very angry people arriving for their tour only to find the tour was sold out and they were overbooked. We went through another two weeks of dozens of overbookings and missed bookings in the system then of course the API was not working again. The entire situation was handled in a extremely unprofessional way and after being told time and time again that the system was checked for missing and over bookings we just kept getting over booked guests and missing guests. We were told time and time again they would make sure there were no duplicate, missing, or overbooked guests but its very obvious that they have not even checked at all to make sure this was not the case. Trust me when I tell you we are still dealing with dozens of VERY UPSET GUESTS, THOUSANDS OF DOLLARS IN LOST REVENUE, DAMAGED OUR ONLINE REPUTATION WHICH WE WORKED VERY HARD TO BUILD, HOURS OF WASTED TIME TRYING TO FIGURE OUT AND REORGANIZE THE MESS THEY HAVE MADE. Very disappointing to say the least #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros If it was integrated the way we were told it would be it would be wonderful. We were told one thing and then shown another #### Cons LITERALLY A NIGHTMARE AND CAN RUIN YOUR BUSINESS, REVENUE, AND ONLINE REPUTATION OVERNIGHT. When we first signed up we were told fare harbor would connect an API and be sure to transfer any previously booked guests into the new fare harbor system. After the connection we realized over approximately two weeks our bookings completely stopped as there were continuous issues with the API connection. After going back and forth trying to get help with fixing whatever was wrong we quickly realized as soon as you think you’re getting somewhere that person disappears completely and you’re passed to someone else then you have to start all over trying to convince them that something is wrong. Finally, we were told that we are responsible for manually entering all of our existing guests into the system. Up to this point we were told time and time again that it was part of the conversion process and they would transfer all existing guests. THAT IS NOT THE CASE. --- ### Very good software for new Tour Operators - Overall rating: 5/5 - Reviewer: Conor M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good, would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a pay as you go, they only take payment from every online booking. Very good if you're starting off. Good for tour guides as they get automated notifications. #### Cons They send a lot of marketing emails that are irrelevant. #### Reasons for choosing FareHarbor Pay as you go, scale with me. #### Vendor response Thank you for your review and feedback on the cadence of our marketing emails. Replied October 2023 --- ### FareHarbor allowed us to bring our reservations online - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation. #### Cons API access for creating new user accounts would be a nice addition. #### Vendor response Hello, we are so happy to have you join the FareHarbor family! Thank you for leaving us your feedback. Replied December 2023 --- ### Why FareHarbor - Overall rating: 5/5 - Reviewer: Margie P. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I have had the pleasure of working with truly dedicated account managers over the past 9 years. When Body Glove started with FareHarbor booking software options were not as plentiful as they are today. We have seen other options and for our needs they just do not measure up to FareHarbor's high standards of excellent service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Body Glove Cruises moved to FareHarbor in 2014. Their responsive, helpful, intuitive stance on customer service has always been a welcome part of the excellent service that they provide. #### Cons Nothing comes to mind that I do not like about FareHarbor. #### Reasons for switching to FareHarbor It was time to move into a product that offered more options for reports and overall efficiency. --- ### Great Booking Software - Overall rating: 5/5 - Reviewer: Daeus B. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Highly recommend any tour or business needing reservations/ticketing to integrate FareHarbor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is amazing, they're kind, quick and smart. Usually able to help and solve your problems within 24-36 hours. #### Cons Some of the booking restrictions get funky on some of our items. Maybe some more resources and explanation on how to use resources. #### Reasons for switching to FareHarbor Less expensive and better UX. Plus a lot more backend integration capabilities. #### Vendor response Hello Daeus! Thank you so much for the review and feedback. When in doubt of how to use a feature, please take a look at Compass or our Help Center for instructions and insight on how to work the Dashboard on your own. Replied November 2023 --- ### Game changing softwear - Overall rating: 5/5 - Reviewer: Belinda N. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent. This is one of the very best companies I have ever worked with. Very highly recommended. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Fantastic customer service. Increased our bookings and reduced our admin time enormously. #### Cons They have rebuilt our website which is great and includes lots of best practice insight from our industry. Sometimes updates aren't seamless between the main part of FareHarbor and the Web team. This is a minor irritation and I still rate them highly. They don't currently offer an integrated Cookie solution but I believe they're working on developing one. #### Reasons for choosing FareHarbor They made it so easy for us. Totally understood our issue. Nothing was a drama. The most fantastic and efficient on-boarding process. They really added value to our business and continue to do so. You really feel that they want you to succeeed. ## More reviews [Next reviews](https://www.softwareadvice.com/ticketing/fareharbor-profile/reviews/?page=2) --- FareHarbor Reviews, Pros and Cons - 2026 Software Advice