fitli

RATING:

4.8

(114)

About fitli

Fitli is a cloud-based club management solution suitable for small and midsize businesses. It helps users book appointments, advertise club services, and manage classes. A dedicated mobile app helps users remotely engage with clients. With the Fitli mobile app, clients can view current class schedules, book their desired class time slots and pay. This functionality may also be embedded in fitness clubs' websites, meaning clients can interact with clubs through either platform. Employees who use Fitli will also be able to use the software to manage their schedules and perform other basic administrative tasks. Upon purchase, users can expect a personal setup from Fitli’s team, which helps with customer and product migration, as well as general system integration. This t...

fitli Pricing

Client and Professional Accounts are FREE. Businesses get a FREE TRIAL, then pay based on number of instructors: See pricing here: https://www.fitli.com/pricing

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

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fitli Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for fitli

1 - 5 of 114 Reviews

Lynne

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2020

Perfect for me

My clients found the software easy to use and did not experience glitches with the system. I loved the accessibility to help. Questions are answered promptly and satisfactorily.

PROS

This software is very straightforward and easy to use. The staff are very responsive to my questions.

CONS

I would like for it to be available on android.

Reason for choosing fitli

My interaction with Fitli when choosing software was what won me over. They were responsive to questions, concerns and readily available to help out when I was ready to set up.

Reasons for switching to fitli

Mindbody was cumbersome, and overpriced. New features actually put competitors on the opening page of the app which could take customers elsewhere. If you advertised on that page, they would take a percentage of the booking - I PAY for people to book classes and shouldn't have to pay for the service to advertise competitors and/or charge me for having to advertise specials. MB also did not respond to complaints or concerns.

Howard

Performing Arts, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

A great value, excellent customer service

Excellent

PROS

Fitli is ideal for a small dance studio that needs to hold down costs. Does all the essential basics: class scheduling, packages, appointments, blocking out studio rentals, sales reports, class histories for students. Customer service has been superb. They have added some important features, like the ability to associate accounts with more than one person, like for a familiy. And they definitely have features I haven't even used yet.

CONS

It's a little more challenging to use when I need to go back in time to record payments or catch up records, but I've learned workarounds for most of these issues. Would be nice to have an android app as well as the iPhone app.

Reason for choosing fitli

Reviews, online descriptions and price.

Reasons for switching to fitli

Mindbody was expensive and getting more expensive. And the company was always trying to foist expensive on you costly marketing services and networking that was of little value.

Dana

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great Customer Service

Overall, a great and easy system. I would recommend.

PROS

My favorite feature was the customer service. They were fast and efficient.

CONS

The lack of having an app was to use was kind of a bummer about the software. Also sometimes the sign in process for customers was not always working. I never figured out if it was user error/confusion or the system

Reason for choosing fitli

Customer service. I always felt heard. Other software companies, it was like speaking to a bot.

Kim

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great For Business

Excellent experience. Everyone Has been super helpful

PROS

Appointment scheduling for yoga classes is very good

CONS

App is not compatible with android users.

Reasons for switching to fitli

They did not have any appointment scheduling

Vendor Response

Dear Kim, Thank you for your five-star review and for sharing your positive experience with Fitli! We're thrilled to hear our appointment scheduling has been great for your yoga classes. We take your feedback about Android compatibility seriously and are working on improvements. We're glad the switch from Squarespace for better scheduling features has been beneficial for you. Thanks again for choosing Fitli. Your support means the world to us, and we're here to help with any further needs. Best, John Cline Founder Fitli

Replied February 2024

Lamarr

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

To The Point!!

Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!

PROS

Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software

CONS

Would like Quickbooks integration or additional payment options other than Braintree.

Reason for choosing fitli

Honestly one had a few extra features but (for me) nothing is more important than the relationship that’s established. I don’t feel like a number or like I’m bothering someone to get an answer to my question! Thanks Team Fitli

Reasons for switching to fitli

It would take 24 or more hours to get a response to questions. An overall good service but those response times had potential impact on a sale. Tried the Fitli trial, had a question on the weekend and didn’t expect an answer til Monday. Got a response an hour later. MIND BLOWN That level of service remains consistent!! Love this team!!