My clients found the software easy to use and did not experience glitches with the system. I loved the accessibility to help. Questions are answered promptly and satisfactorily.

This software is very straightforward and easy to use. The staff are very responsive to my questions.

I would like for it to be available on android.

Excellent

Fitli is ideal for a small dance studio that needs to hold down costs. Does all the essential basics: class scheduling, packages, appointments, blocking out studio rentals, sales reports, class histories for students. Customer service has been superb. They have added some important features, like the ability to associate accounts with more than one person, like for a familiy. And they definitely have features I haven't even used yet.

It's a little more challenging to use when I need to go back in time to record payments or catch up records, but I've learned workarounds for most of these issues. Would be nice to have an android app as well as the iPhone app.

Overall, a great and easy system. I would recommend.

My favorite feature was the customer service. They were fast and efficient.

The lack of having an app was to use was kind of a bummer about the software. Also sometimes the sign in process for customers was not always working. I never figured out if it was user error/confusion or the system

I like how everything is fairly user friendly. I also think their customer service is top notch! If I have an issue or a question about something regarding the platform they are on it ASAP. Very attentive and responsive.

I don’t like how some people have issues often with the APP. We use this platform to book groups and I get complaints about the app failing.

Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!

Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software

Would like Quickbooks integration or additional payment options other than Braintree.

I have had nothing but excellent customer service. Any problem I encounter, I get responses quickly and efficiently. [SENSITIVE CONTENT] has also reached out personally on many occasions. I have also given suggestions for improvements that have been implemented.

I think as a sole employee of a company you are always looking for ways t be economical. This app has saved me countless hours and is affordable for my small business.

There are some features I wish the app had , such as the ability to purchase more than one item at a time. and the ability to add and remove relationships and make them active or inactive as needed by the admins.

The ease of transitioning my business and client base over from another software platform was key as well as overall ease of use. Fitli offers very responsive & amazing customer service every step of the way.

I can’t say anything negative about the software or company.

It has been wonderful. After my initial trial I did switch to another software to try to save money but ended up returning to fitli because of their customer service. If you have a question or issue they respond quickly and are helpful. They listen to their customers and work hard to create or fix features based on feedback.

The service cannot be beat. From the beginning fitli provides a 45 minute intro to their product so that you can see firsthand whether their software works for your business. They are incredibly responsive via chat and email when I have a question and additionally are helpful and patient.

I sometimes have a difficult time navigating the software, specifically the personal, professional and business profiles are too much for me. Admittedly, the capabilities may be beyond my needs at the moment (and probably my expertise!)

Your customer service is TOP RATED. The response for every issue I had was address. The software is a bit clumsy and I spent a lot of time getting customers on board and schooled on how to get access to a desired class.

Support is VERY ACCESSIBLE. Worked well with Zoom

Getting customers on the platform is not intuitive Asking for a credit card so early in the process can be off-putting

I would and have highly recommend Fitli, my experience has been nothing but great!

The Fitli software is super easy to use. I used to use another brand that was ridiculously complicated. Fitli is super easy to set up and their customer service is amazing. Both of these things are super important to me.

There are no cons. I love Fitli, they have been great for me in all ways!

For me, my process is pretty simple so I was able to keep my format simple. However, there are plenty of options if you need more.

The learning curve but that comes with all software.

Overall very pleased.

The customer service is incredible. Anytime I have a question [SENSITIVE CONTENT] makes me a personalized video walking me through the steps.

Could be more visually appealing. More dynamic coloring etc

I have been using the fitli software to manage class attendance and payments at a small yoga studio for a few months now. I had previously used Mind Body-Online but became so disgusted with their lack of customer support and high fees that I jumped at the chance to use an alternative. Fitli has been easy to set up our weekly class schedule with multiple instructors and types of classes, has acted as a complete solution for our customer attendance tracking and payments, and has done so at a very very low cost. The only short-coming is the ability to handle our retail sales, but this is a small part of our business and I'm sure fitli will implement the feature as time goes on. The fitli technical staff has been very responsive to minor bug fixes and very transparent when rolling out patches and upgrades. If I have a specific problem, I can email them and set up a phone conference right away to get things resolved, that is a virtual impossibility with MBO. The phone app allows our clients to keep up to date in real time with our schedule as well as book into our classes and purchase packages before arriving to the studio. As fitli grows, the app will allow people who travel to find us more easily and see the reviews our current customers have left. Bottom line is that I recommend this software for anyone needing a full solution to manage clientele attendance and payments.

Full solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.

Does not offer a full solution for retail sales. When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.

Fitli has been a great way to have my clients schedule classes and purchase packages. The app is easy to use once they get the hang of it. The value is excellent and just what I need.

Nothing that I can think of. It has what I need

I receive prompt help from the Fitli team when I have an issue with the software.

Fitli is always making improvements, so I can't say that there is anything I don't like

It allowed our users to have a more hands on experience in scheduling their sessions. Our previous software did not allow them to cancel sessions or be added to a waitlist if a class was full. It has made my job a lot less stressful!

Everything! We are a university and we were looking for a software that would allow our members to sign up for Reformer classes online. We had a lot of specifications and features we wanted/needed. The Fitli team was more than accommodating and even went as far as to add new features to benefit us specifically. The customer service has been outstanding! Our customers love how user friendly the software is. The Fitli team has done a great job of creating a wonderful software as well as creating a long standing relationship with their customers. It is very rare to find a company that will reach out to you simply just to see how things are going or inquire if there is anything they can improve upon.

This was a great choice for software for our small fitness studio!

Good value for the cost, easy to use, excellent customer service

We have experienced some glitches with the software but Fitli has always been attentive to these and worked to make them better.

Fitli has been perfect for my growing yoga studio! It’s simple to use and it keeps me organized. My students also appreciate the easy booking, checkout and class/ appointment reminders. I’d also like to mention fitli’s top inch customer service. Whenever I have a question the fitli team responds quickly with professionalism, exactly how you would want your extended team to support your business.

Ease of use and outstanding customer service..

It gave me an issue for awhile because I didn’t realize it wasn’t properly integrating with the square space platform. Unfortunately, that hasn’t been fixed and the appointment page is not embedded on my site. It works though, so it’s not a huge issue.

Excellent because of flexibility of scheduling options and ease of getting help. Software developers were constantly making improvements based on client feedback.

The ease and availability of help, both a real person for immediate online assistance and ease of scheduling a real person phone conversation. The response was always quick and helpful

Software could be confusing for clients due to the way ours was set up in our scheduling calendar

Fitli is always asking the owner of the software, what they want more of with this software and suggestions and upgrades.

Quick response from customer service, and always really helpful. Easy to use software. Easy to set up

It would be helpful if you could put multiple products in a shopping cart. Right now you can only purchase one package at a time.

It's important to have an automated system when running a business. Especially gyms, we need to be able to keep track of everything.

Customer service is quick and helpful. Easy for clients to schedule sessions.

Would like an app for the phones. Would like to be able to change price, session count, and anything needed without having to remove and reset whole package.

These guys have been with me since the day we opened the studio, we did once look around to see if there was something cheaper and for the money and support, there isn't another software on the market that does what Fitli does.

Nothing - we absolutely love the product

Best decision I could have made when choosing my scheduling software

The customer service has made it so easy and answered every question I have had. I am on the go a lot and don’t have time for tedious scheduling. This has been user friendly for me

The app has been a bit of a challenge for my clients

I'm happy using fitli

Its user friendly and their in house team rocks Great for small entities and those planning to grow

Maybe some level of video class streaming in the future. Just an ask

It allows me to easily manage my business from various platforms at anytime.

Wish the app had more updated features and could be more personalized to each company.