--- title: "Gingr Software Reviews, Demo & Pricing - 2026" description: "Review of Gingr Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/appointment-scheduling/gingr-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Gingr Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/)[Alternatives](https://www.softwareadvice.com/pet-grooming/gingr-profile/alternatives/) # Gingr Review From $95-$150/month Free trial 4 plans Wondering if Gingr is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gingr 4.5 [(222)](https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/) Pricing Starting at $95.00 flat rate per month ### About Gingr Gingr is a cloud-based solution, which assists pet boarding and grooming facilities with online reservations, employee management and payment processing. Key features image library, transaction history, custom branding, activity dashboard, automatic reminders and membership management. The Gingr platform comes with a centralized dashboard, which enables administrators to view scheduled pet appointments, check-in multiple pets and owners, send photos or videos to customers, track hours worked by staff and print reservation reports. Managers can track calls, emails and SMS, as well as store vaccination records and inventory expiration-dates. Additionally, it comes with a calendar which displays appointments by day/week/month and allows users to view schedules for groomers. Ginger offers integration with third-party applications such as iDogCam, Broadly, Kisi, Zapier, MailChimp, SalesForce, Quickbooks and more. It is available on monthly subscriptions and support is provided via phone, email and other online measures. Wondering if Gingr is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Gingr User Interface ## Popular Gingr Alternatives Main Product Gingr 4.5 [(222)](https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.31Value for money - 4.38Customer support - 4.31Functionality Pricing Starting at $95.00 per month Get Price Alternative Product [DaySmart Pet](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) 4.3 [(220)](https://www.softwareadvice.com/product/92113-DaySmart-Pet/reviews/) Ratings Breakdown - 4.21Ease of use - 4.10Value for money - 4.27Customer support - 4.09Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [MoeGo](https://www.softwareadvice.com/pet-grooming/moego-profile/) 4.7 [(232)](https://www.softwareadvice.com/pet-grooming/moego-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.56Value for money - 4.74Customer support - 4.58Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Savvy Pet Spa](https://www.softwareadvice.com/pet-grooming/savvy-pet-spa-profile/) 4.6 [(75)](https://www.softwareadvice.com/pet-grooming/savvy-pet-spa-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.45Value for money - 4.66Customer support - 4.52Functionality Pricing Starting at £38.00 per month Get Price Alternative Product [Goldie](https://www.softwareadvice.com/salon/goldie-profile/) 4.8 [(1172)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.65Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Paw Partner](https://www.softwareadvice.com/pet-grooming/paw-partner-profile/) 4.8 [(61)](https://www.softwareadvice.com/pet-grooming/paw-partner-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.85Value for money - 4.92Customer support - 4.67Functionality Pricing Starting at $44.99 per month Get Price ## Gingr Pricing and Plans Starting price: $95.00 per month Free Trial Free Version Spa $95.00 flat rate, per month Plan includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Email & Chat Support - Employee Time Clock - Group Classes - Online Portal - Reporting - Retail - Vaccination Management Play $135.00 flat rate, per month Plan includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Online Portal - Reporting - Retail Read More Stay $150.00 flat rate, per month Plan includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Lodging Calendar - Online Portal - Reporting Read More Enterprise Pricing available upon request Plan includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Lodging Calendar - Online Portal - Reporting Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gingr Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Gingr Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications Animal Database API Appointment Scheduling Automatic Backup Availability Management Barcode/Ticket Scanning Billing & Invoicing Booking Management Calendar Sync Client Management Client Portal Commission Management Confirmations/Reminders Credit Card Management Credit Card Processing Customer Accounts Customer Database Customer History Customer Management Customer Service Management Customizable Branding Customizable Forms Customizable Templates Customization Data Import/Export Discount Management Document Storage Drag & Drop Electronic Forms Electronic Payments Electronic Signature Email Alerts Email Management Email Marketing Email Reminders Employee Management Employee Time Clock Event Calendar Facility Scheduling Inventory Management Invoice Management Loyalty Program Mobile Grooming Multi-Location Multiple User Accounts Onboarding Online Booking Payment Processing Personalization Pet Birthday Tracking Pet Grooming Photo Management Point of Sale (POS) Real-Time Reporting Receipt Management Records Management Recurring Tasks Reminders Reporting/Analytics Reputation Management Sales Reports Scheduling Search/Filter Service Catalog SMS Messaging SMS Reminders Social Media Integration Staff Management Task Management Task Scheduling Third-Party Integrations User Management Vaccine Management Wait List Management Website Integration ## Gingr Integrations Kisi Integration rated undefined from -1 review CardConnect Integration rated undefined from -1 review Broadly Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review IFTTT Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 7 integrations ## Gingr User Reviews Overall Rating 4.5 Ratings Breakdown 5 71% 4 19% 3 2% 2 2% 1 6% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.4 Functionality 4.3 ME Maxwell E. Verified reviewer Veterinary 51-200 employees Used daily for more than 2 years Review source Reviewed March 2026 Worst software company ever 1 Previously 2 Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support Previously 5 2 Functionality Previously 4 Pros: I cannot wait to switch from Gingr to Goose or MoeGo later this year. Everything has gotten worse from five years ago to today. Nothing has improved. It only gets worse over time Cons: It has gotten much worse. They won't let you use your own merchant services firm and their response times have gone from 20 minutes to three days Reasons for choosing Gingr Easier use for employees, slightly faster Reasons for switching to Gingr Consolidating vendors and erp systems for a new acquisition Read More JL Jodi L. Verified reviewer Veterinary 2-10 employees Used weekly for less than 12 months Review source Reviewed September 2024 Gingr requested review 4 We have had some high and lows with the application and people who are extremely knowledgeable and others who are not. But overall we just want them to make it right when mistakes occur and they have consistently done that for us. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: The report card features are what our clients rave about the most. Cons: The newsletter and marketing needs more flexibility and options Reasons for switching to Gingr Vonigo was aweful and was forced on me to use for my dog training business. I’d be so happy to never use it again. It has too many bugs and wasn’t intended for this use. Vendor Response Hi Jodi! Thank you for sharing your experience of using Gingr. We value your feedback and are happy to have you as part of the Gingr pack! Replied September 2024 Read More ES Elora S. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Review source Reviewed April 2019 Gingr for Animals 4 Previously 5 We are satisfied overall with Gingr and only have a few things (mentioned above) that we would love to see changed to help things run more smoothly here. Ratings Breakdown 4 Ease of use Previously 5 4 Value for money Previously 5 5 Customer support 4 Functionality Previously 5 Pros: The software is very user-friendly compared to similar programs. It is easy to train new employees how to use it, even if they have never worked with a comparable software. Cons: It does not always assign dogs to the selected room type which causes issues later on when we are full and selling out of rooms. The list of animals on the dashboard refreshes every time you update one of them which gets frustrating when you are trying to update multiple animals for one owner. The dog detail page does not show all of the information for that dog (color, room type, etc.). Read More AG Aileen G. Verified reviewer Veterinary 11-50 employees Used daily for more than 2 years Review source Reviewed April 2023 Couldn’t run our business without it 4 We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc. Cons: Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month. Reasons for choosing Gingr We didn’t choose PetExec because at the time (approx 5 years ago), PetExec wasn’t able to charge guests by their weight which is how our rates work. Reasons for switching to Gingr KennelSuite was antiquated and we needed something better. Read More LR Leanna R. Verified reviewer Hospitality 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2022 Long Time User - I Highly Reccomend!! 5 I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: All inclusive, multi-functional, customize-able, and intuitive. You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience. Cons: The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times. My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying. Reasons for choosing Gingr Most user friendly, more detailed reports and finance tracking, better payment integration, better aesthetics for client portal, Read More KD Kara D. Verified reviewer Consumer Services 11-50 employees Used daily for more than 2 years Review source Reviewed January 2026 Customer service is horribly lacking 1 The first two years were pretty good. That last year has been a series of issues that go unresolved. Ratings Breakdown 1 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: We love how customizable the grooming calendars/appointment set up is. We have multiple groomers and they all take their dogs at different times, some in blocks, some not. This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices. Cons: The customer service has degraded to the point that the software cannot be recommended. We cannot get a person to help with even urgent matters and support tickets seem to be going unanswered. Currently our system SMS messages are not consistently being sent and there is no way to know which ones actually went to the customer. The Communications portion of owner records show the message as having gone but nothing is shown as sent in History, even if it was sent. It is a total mess that has undermined our customers' trust in us. Reasons for choosing Gingr The groomer schedules were more customizable with Gingr Reasons for switching to Gingr We wanted a more integrated software that did more than schedule. Vendor Response Hi Kara, thank you for taking the time to share your experience with Gingr. We truly appreciate you calling out the flexibility of our grooming calendars and appointment setup. Supporting complex scheduling needs is something we know is critical for grooming businesses like yours. However, we’re disappointed to hear about the challenges you’ve encountered with support and SMS communications. We understand how disruptive this can be, especially when it impacts your customers’ trust in your business, and we appreciate your honesty in sharing these concerns. At the moment, we’re unable to locate any open support tickets under your name in our system. That said, we would love to look into this further and investigate what you’re experiencing. If you’re willing, please reach out to us directly at support@gingrapp.com with your account and issue details. Thank you for being a Gingr customer. Replied January 2026 Read More EC Eileen C. Verified reviewer Retail 11-50 employees Used daily for less than 2 years Review source Reviewed November 2025 Don’t use this platform. 1 They’ve recently made changes that they claim are related to Stripe, yet they completely control the processor and all changes are internal. They’ve changed their batching timing with no notification to customers and after 2 weeks of your guess is as good as mine in terms of when our money will hit our account, they still have no answers, blame Stripe, have a mysterious merchant services department who evidently no one is allowed to speak to, even internally customer service. As a small business, I have no idea when I’ll get paid again and that is an impossible way to operate. I was warned too late bc we had already made the switch that when they were acquired by a PE firm, all went downhill. Wish I’d known before I made the switch. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Can’t think of any at the moment. We used Gingr years ago for 2 locations and thought it would be a good idea to go back after trying MyTime for 4 years and found it very expensive. Big mistake. Cons: So many bugs with booking, messaging and most importantly, payment processing. Marketing is unusable. Messages are impossible to send, pictures never go through. Reasons for switching to Gingr Mytime was very expensive but honesty, I now see why. They are light years ahead of Gingr. Vendor Response Eileen, we’re sorry to hear that your experience using Gingr hasn’t met expectations, and we understand how stressful payment-related issues can be for a small business. The issue affecting payouts has been reviewed and should now be resolved. We sincerely appreciate your patience while it was addressed. We recognize recent updates may have caused some disruption, and we are taking steps to improve communication and clarity around any changes moving forward for all Gingr customers. If you are still experiencing issues with your payouts or have any unresolved matters, please don't hesitate to contact us so our team can assist. Replied November 2025 Read More MM Micaela M. Verified reviewer Consumer Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2025 Run! Don't use this software. 1 We hate this program. We have used it for over 6 years and if we could switch without large business interruptions we would leave this program far behind us. Colleagues have cancelled their subscription and moved to Gingr competitors and have been much happier. We plan on switching within the next 12 months. Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: I can appreciate that the program has a great dashboard. It's easy to take a quick glance and get an overview of what is going on in the facility on any given day. Additionally, the credit card integration is (while very expense) convenient. Cons: The reports and financial accounting are NOT accurate. The company is well aware of this, has tried to fix the issues, but continue to fall short. If you want accurate accounting I would not use this product. Additionally, there are always bugs. The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. These have cost not just our business but colleges as well thousands of dollars. Gingr doesn't care as a company and considers the monetary loss to our business as a cost of doing business. Reasons for choosing Gingr PetExec didn't have as many features as Gingr as the time. They have now caught up to Gingr. Reasons for switching to Gingr We switched from 123Pet which is now DaySmart Pet. Switched when DaySmart was desktop based and didn't have a cloud feature. Gingr was the only one at the time that had cloud service and the features needed. Vendor Response Hi there, Micaela. Thank you for choosing Gingr to partner with your pet business. Reading through your concerns, this is absolutely not the experience we want you to have while using our platform. We would love to connect with you to discuss these problems and work towards a resolution. Our team will be reaching out to you soon. Thank you for your honesty. Replied June 2025 Read More VR Verified Reviewer Retail 11-50 employees Used daily for less than 12 months Review source Reviewed January 2024 Not for Grooming 1 Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed. My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do. It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust. They offered no recompense. "Sorry" really wasn't enough. When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests. Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Automated reminders, stored credit cards Cons: Unusable client portal, hard to reach support Reasons for switching to Gingr ProPet apparently went through a mass exodus and there was no customer support for months, we needed to update some of our data and theres no way to do it yourself and there were no people to do it. We had to switch. Vendor Response Thank you for taking the time to share your feedback about your experience with Gingr. We sincerely apologize for any inconvenience you and your customers have faced. Your feedback is essential to us, we would greatly appreciate the opportunity to learn more about your specific situation and how we can better assist you. Please contact us via email at support@gingrapp.com, and we can schedule a time to discuss your concerns in more detail. Thank you for bringing this to our attention. Gingr Support Replied January 2024 Read More LB Layamon B. Verified reviewer Consumer Services 51-200 employees Used daily for more than 2 years Review source Reviewed November 2025 1-Star Review for Gingr: A Software Company in Serious Decline 1 We recently took over a new site and were encouraged by Gingr to migrate from PetExec as soon as possible. The day after taking over, I was hit with an unexpected $2,000 “gateway fee” on my credit card, but was told it would be refunded once we switched to Gingr. Nearly a month later, we were still stuck on PetExec because Gingr couldn’t complete the migration, and the refund still hadn’t arrived. What followed has been one of the most frustrating software experiences of my business career. Support is practically non-existent. Emails go unanswered for days. Phone support is impossible to reach. Staff routinely set out-of-office replies for long weekends while critical issues remain unresolved. Every day during this transition something else stopped working or glitched. For example: when owners upload vaccination records through the customer portal, these files never appear on the business dashboard. The system accepts the files, says they’re uploaded, but they vanish. We've used Gingr with our other locations for the past five years. It’s astonishing how far this software has fallen in such a short period. Gingr used to be an excellent platform with reliable support. Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully. Our experience has been costly, stressful, and well below the standard a professional operation should expect. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: It has a lot of features, and if they all worked consistently the potential is huge. It is good at the basics, but there are several ongoing issues that they refuse to acknowledge as problems. You will see from some reviews, that they used to be quite good. However, I would urge anyone reading this to filter by 'most recent', to get a more accurate reflection of where they are currently at. Cons: Customer Support is virutally non existent. They refuse to acknowledge the needs of customers outside of the US. Vendor Response Hi Layamon, thank you for taking the time to share your honest feedback. We're truly sorry to hear about the long support wait times you experienced since switching to Gingr. That’s not the level of care we aim to provide, and we appreciate you bringing it to our attention. Our team will be reaching out directly to ensure you’re fully taken care of moving forward. We appreciate your patience and the chance to make this right. If there’s anything else you need, we’re here to help. Replied December 2025 Read More Showing 1 - 10 of 222 Reviews [See All Reviews](https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/) ## Gingr Popular Comparisons [DaySmart Pet vs Gingr](https://www.softwareadvice.com/compare/92113-DaySmart-Pet/vs/223150-gingr/)[MoeGo vs Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/vs/moego/)[Savvy Pet Spa vs Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/vs/savvy-pet-spa/)[Paw Partner vs Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/vs/paw-partner/)[Kennel Connection vs Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/vs/kennel-connection/)[Groomsoft vs Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/vs/groomsoft/)[Time To Pet vs Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/vs/time-to-pet/) [Compare All Alternatives](https://www.softwareadvice.com/pet-grooming/gingr-profile/alternatives/) ## Other Top Recommended Appointment Scheduling Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **205** times [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) **3.6** (112) Recently recommended **37** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (379) Recently recommended **29** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **18** times Stuck Between Options? Our experts can help you compare Gingr with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice