Gingr vs mHelpDesk

Gingr has 169 reviews and a rating of 4.72 / 5 vs mHelpDesk which has 791 reviews and a rating of 4.31 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.72 / 5 (169)

4.31 / 5 (791)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

June 18, 2020

October 15, 2020

Pros/Cons

  • Pros

  • Ease of use, EXCELLENT client services and response.

  • We like that it is easy to add pictures of clients, it is easy to personalize, and it is web based!!

  • Cons

  • The software lacks some reporting features. While it does offer a decent selection of report options, our business requires more than it offers.

  • The only thing I wish was that sometimes when I’m really stuck, I could call and speak with someone. The chat is nice, but I don’t always know exactly what or how to voice my issue.

  • Pros

  • Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.

  • Excellent customer service. It's also cool that I can customize my charges.

  • Cons

  • It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

  • There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux