All Goldie Reviews
1-25 of 905 Reviews
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Alexis
1 employee
Used less than 6 months
OVERALL RATING:
5
Reviewed November 2021
Cons and Pros of Appointfix
Daniel
Verified reviewer
Design, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
I reduced no-shows!!
I had no issues with the app. The support team is awesome. They called me and they answered all my questions.
PROSI love that I can use the app on multiple devices and the messages are sending automatically on the Ultimate plan. I like so much that I can add as many message templates as I want and they are fully customizable. Because of the reminders, I reduced no-shows by 90%. Thank you, Appointfix!:)
CONSI don't have any cons with this app. As I said, it's the best app.
Vendor Response
Thank you for your feedback Daniel!
Replied September 2019
Pam
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Goldie is just what I needed.
So far, my experience exceeds my expectations for a on line scheduler with automatic reminders. My clients were able to access and book appointments with ease.
PROSI liked many of the features for creating text messages and the services that I provide. I was able to set up my business in minutes.
CONSI would like to have the ability to upload a larger photo for the landing page.
Reasons for switching to Goldie
The previous system was no longer sending out any text reminders and there was no way to communicate with them.
RILEY
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed March 2024
NEW USER FOR CLIENT SCHEDULING
I AM VERY HAPPY, A BITOF A LEARNING CURVE. I HAVE WARNED MY CLIENTS THAT I NEED TO WORK OUT SOME OF MY KINKS AS FAR AS TRAVEL TIMES AND LOCATIONS SINCE MY APPOINTMENTS DON'T ALL AHPPEN AT THE SAME LOCATION.
PROSI WAS SPENDING HOURS TRYING TO SCHEDULING MY CLIENTS FOR MY FULL TIME PICKLEBALL COACHING BUSINESS. I WAS MISSING CLIENTS AND OVER SCHEDULING AT TIMES. THIS HAS BEEN HELPFUL TO SEND OUT TO THEM AND THEY CAN BOOK WHAT THEY NEED.
CONSI OFTEN HAVE MULTIP0LE CLIENTS IN ONE SESSION AND THE FUNCTIONALITY DOESNT FIT TOO WELL FOR MORE THAN ONE CLIENT AT A TIME.
Nyomi
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2020
Unimpressed
I have asked for a different support member, As I am not impressed with [SENSITIVE CONTENT HIDDEN] and his actions to remove payment details of his own accord. I am yet to have ANY help with ANY of the problems which need to be sorted. I thought I liked Appointfix and its ease of use. However right as we speak, we are testing other applications.
PROSI liked how user friendly Appointfix was. I liked how it prompted the address, while filling in (a feature which has since been removed), the support team were helpful (yet did put in place what they said they were working on, being an address tab under a customer details ) The messages were sent from number and I could approve the messages.
CONSThe support team, well just [SENSITIVE CONTENT HIDDEN], who is condescending when I asked to have the text messages go back to the premium service with myself approving them. Questioning the tablets I use are able to send text, pointing out they are automated and I can change the out going message. The fact from 1st Nov 2020 we have send 176 text messages and being told we have used all 500 aloud text. This maybe due to a fault of the system sending 3 reminders to one client. Whcih we have had multiple reports from clients. Again a fault I have brought up with [SENSITIVE CONTENT HIDDEN] and support team, yet to receive a reply along with attached photo. Good customer service
Reason for choosing Goldie
Was a helpful, user-friendly system. I still like it however you need to sort out somethings. Like sending multiple messages and tell members to pay for more.
Reasons for switching to Goldie
I thought at the time Appointfix was on point, I was mistaken. I used the basic (free trial) and was impressed, I then upgraded to premium subscription, still impressed. Then as my business continues to grow, I upgraded my Subscription to Platinum and wasn't happy I couldn't send text messages from my number, didn't like the changes to the maps app. And really don't like the support team lack of help.
Lucy
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Overall very happy
So far I am enjoying it, there are just a few things I wish I could do on it to make it easier
PROSI like that everything is in one place, I can arrange to take deposits and can take the payments by card on the day
CONSThat I can’t just open appointments to be booked until a date. I would prefer if I could pick an actual date that I can turn off appointment booking from so I can open up appointments when I’m ready to so I can change prices in the app for special offers on services etc
Reason for choosing Goldie
The price was cheaper, I could have a free trial and also could use it for free for a while as I only had a few appointments booked in. I like that I can take card payments on the app too
Karen
Human Resources, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2024
Very helpful
Goldie has been a life changer for my business since I started using it. I'm looking forward to trying out new features that it offers and hopefully using it for running most of my scheduling and customer payment processing.
PROSI like how you can color code your projects and easily see what is scheduled when.
CONSI find it somewhat difficult to see exactly how your payment processing works before setting it up.
Reasons for switching to Goldie
Convience of having everything stored on my tablet instead of all the paper
Jacqui
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Brilliant
Will start using online booking but haven’t set it up yet Make my life easier as always have my diary in me and can see by a tap what I have in that day also sends reminders to clients and it eliminates no shows
PROSKeep appointments Since my personal calendar no double booking Clients get reminders
CONSI find it hard to pick the right date when looking at the calendar
Essence
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The best booking app
Keeps me organized and keeps my clients informed
CONSDoesn’t allow you to connect the push buttons to social media
Vendor Response
Thank you so much for taking the time to leave us this amazing review! We are always trying to improve our offering so if you have not already - please reach out to support@heygoldie.com about the social media feature you would like added.
Replied April 2024
Kaylee
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Easy peasy!
The simplicity of the app helps keep me organized and the clarity helps me navigate my day!
CONSNo complaints here! This application is a great asset
Vendor Response
Thank you Kaylee for taking the time to leave such a positive review. The team is focused on making the app as user friendly as possible, so reviews like these are especially encouraging!
Replied April 2024
mezmari
Online Media, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
10/10 i love this app!!!
10/10 very easy , very easy to use would recommend to everyone
PROSi love everything about it ! makes it so much easier to schedule all my appointments
CONSn/a i loc everything about it , no cons for me
Vendor Response
Thank you so much for taking the time to write this review!
Replied April 2024
Nahyla
Consumer Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
Perfect, but missing critical feature for me
8/10 I always recommend this to my Tattoo Artist friends, so far i’ve gotten 4 Artist to join Appointfix and they all enjoy it as much as I do, it helps a lot and gives us more time and less stress, again, the only issue is not requiring an immediate deposit to book
PROSThe ability to schedule people with ease and have others schedule themselves, as well as color coding thats really nice, THE COOLEST THING IS “block extra time” because i can add the 15 minutes to set up for my tattoo without it interfering with my full hour of appointment
CONSI really wish i had the ability to recieve a deposit from clients to book a tattoo appointment, i get some no shows and its a pain having to ask people after the fact they already booked to send me money to secure an appointment thats already booked by them.
Reason for choosing Goldie
Pretty colors on the app screenshots, also the fact it has an option to put the price because i always forget what i quote people, and the note because i can give a brief description of what im doing
Reasons for switching to Goldie
I think it got too confusing, i can’t remember
Katy
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Fantastic and easy to use!
It cuts my time in half having to reply to lots of messages being able to send them the online booking link. Every time there is a problem i get a response within 12 hours!!! I am extremely happy with the customer service.
PROSIt is extremely straight forward for not only the owner but for the customer too! We love how it can be colour coded & everything is available to see such as price & time it will take. Text reminders are also a HUGE win. I love & my customers love.
CONSI would like a deposit/booking fee option to be added. However i know this is something you are considering. It would also be useful to take card details so we can charge if there is a no show.
Reason for choosing Goldie
Much simpler as the user to set up. Also was more reasonable priced!
John
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Very Handy App For Appointments
Sending text reminders helps me stay on top of who is informed about their appointment and reducing no shows.
CONSWhen getting a new phone it can be a pain getting all the appointments back and not having duplicates.
Reason for choosing Goldie
Cheaper and I know the reminders go through because I can check text messages.
Natasha
Consumer Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Very happy
Very happy!
PROSGreat product for a good price. Clients love how easy it is to book online. Keeps myself organized and has avoided double booking.
CONSI do wish it would allow time in between clients for clean up before allowing another client to book. Being able to pick 5 - 15 minutes between appointments would be great
Reason for choosing Goldie
Easiest to navigate and was good price point for what I needed. The different options of packages are also great.
Lisa
Individual & Family Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
Easy to use
I don't have to send reminders or call clients. It's a win win situation.
PROSIt's so easy to use. Make or break an appointment is the best. The reminders for the clients are sent automatically so you have less no shows and cancellations. This is the best program ever!
CONSSometime the reminders are not sent. That goofs my clients up.
Reason for choosing Goldie
I liked what I saw and ordered this one.
Reasons for switching to Goldie
I closed my business and moved, didn't need the big system any more
Lorenda
Individual & Family Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Self employed
Really good. No problems with it.
PROSEasy-to-use. Love that I can have it with me on my phone and at my tablet on my desk.
CONSThere's really nothing I don't like about this app. I do wish it has a way to mark NO SHOWS AND LATE . Without deleting them but the time slot shows its open.
Reason for choosing Goldie
A friend used it and was happy with it. Plus the price is right.
Reasons for switching to Goldie
Don't like square appointment book but like square credit card
Tasha
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Getting Started
Overall my experience with Appointfix has been great. I had another scheduling app that was tied to my website but it was not as functional or adaptable as Appointfix and it cost a lot more. It did not text my clients about their appointments which is a big help. People do not read their emails as much as they respond to their text messages.
PROSWhat I like most about Appointfix is the app's ease, convenience, and functionality. It is easy to use and intuitive, making it easy to implement from the start.
CONSI want to add more notes about clients and especially about their sessions.
Reason for choosing Goldie
Ease of use!
Reasons for switching to Goldie
Wix only sent emails and did not send text messages. It offered a lot but not what I needed.
Brittney
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Makes grooming life easier
I've saved myself some time and headache using this app and it's benefits.
PROSI like being able to schedule appointments, set up standing/repeating appointments. I like having my services listed. I like having my client info saved. I like being able to send out reminders and instant booking messages.
CONSI HATE that every time I go to messages to send reminders it starts me back at the top after I send a message. It's super frustrating. I wish they offered more colors for the services list. I wish I could add in charges that aren't services. For example I do a travel fee that is different for everyone depending on location but in order to add it to my total I have to add it in as a service, then you have to set an amount of time it takes to do that "service" even though it's not something that takes time, so after I add my travel fee as a service I have to change the ending time of the appointment because it adds in that extra "service" time. Id also like to be able to add cancelation fees if I need to. This is to my total, not like charging it with the app itself, not like using a pos. I just want to see those things in my total. It would also be nice to have reminders sent out automatically and i need an easier way to send out reminders when it's been so long since I've seen someone. Like make it so you can click one week at a time or month at a time. Then have a list of those clients I haven't seen in the amount of weeks I chose. For example, I want to know which clients I haven't seen in 6 weeks, so I click the 6 weeks button and it brings up a list of clients I haven't seen in 6 weeks. Then I'd like to be able to send them a message saying something along the lines of "hello, we haven't seen you and your pet in 6 weeks and it's time for another appointment."
Sherry
Alternative Medicine, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Appt review
It’s been really good…no complaints
PROSI honestly cannot complain about the software at all it functions very well for me so far…I like it all
CONSIf I would have to say something it would be on the schedule Sunday through Saturday being able to select Sunday through Saturday but marking off your closed days where others can see they are closed… As of right now I have to leave those days on and create a block that says I’m closed for me to recognize that but others just think I’m working that day but booked… So I would just like to be able to leave days of the week on the calendar as a visual and not be able to say I’m closed but not see it on the calendar, it’s a visual thing I think…Also maybe having an option to pre-pay for appointments booked online or to hold a card for payment for cancellation and no-shows
Reason for choosing Goldie
So much easier
Reasons for switching to Goldie
This one is a little quicker for me to use & set up was little easier
Faith
Farming, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Just real-time notifications. Goldie won't disappoint.
Beautiful world outside official jobs. I am happy to move on with Goldie.
PROSLife besides professionalism is quite important to me. I never want to miss on the best part of my youth. Goldie is my personal hot deal. I use it on scheduling and booking appointments for my fitness routine and therapy attendance. I am a big fun of its features. Very flexible and easy to use.
CONSGoldie is one of the softwares that are flawless. Absolutely satisfying performance. It leaves no stone unturned.
Muna
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Appointfix an excellent scheduler for pernal trainer
We have used Appointfix to improve personal training scheduling. We used to have a google calendar of the training schedules with google reminder. However, we were facing challenges such as clients do not show up without cancelling the session, clients arrive late, sometimes two clients appear in the same time due to confusion on timing. And for us it was difficult to send a reminder to clients individually because of the volume of clients. We noticed that these challenges are disappointing our clients and become a frustration to us. That was when we started looking for some tool that can assist us. We searched many apps and we found Appointfix solved all our challenges. By using Appoitfix app all our clients receive automatic notification personalized to their situation (some like 1-hour earlier notification, some like a day earlier notification, and personalized motivational messages), we get confirmation or cancelation notice, it has user friendly dashboard where we can glance at it and know what the day, week or month calendar looks like. Appointfix is not only a great App but run by a team of caring people who are ready to help. There are so many apps these days but not common to have caring people behind it. [SENSITIVE CONTENT HIDDEN] helped us setting up all the automatic messages and calendars and he was excellent support in answering all our questions and requests. The Premium plan costs 140 ZAR ($10) per month, this plan will organize your calendar and automated messages but th
PROSAppointfix is the right App that addressed all our challenges. It is user-friendly and affordable. The support team are excellent.
CONSThe cost can be a bit reduced so that it can be used widely.
Timothy
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
What I really like about Appointfix
I like being able to manage communication about appointments so quickly and easily.
PROSI will not go into the standard features of the software which are great, because you can read about them elsewhere. I will just mention that when I used to send out reminder texts the traditional way, there was always a chance a could get the time wrong and really mess things up. There is zero chance of this happening. I really like sending out the reminders so quickly but it still looks like a personally written message rather than a corporation style reminder. I also like there are many different messages I can send out, so valuable in the middle of the day when I am busy but need to get certain information out to new clients who have just been booked into the appointment calendar.
CONSI have the schedule set up for hourly appointments so that the entire day will fit on my phone screen. However, setting up appointments that are on the half hour takes a few more screen gestures. I also wish the program had a "go to today" button.
Reason for choosing Goldie
In my search for a program, there was nothing out there that had the basic features of Appointfix, especially personal control and personal texts.
Vera
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best online agenda
It helps me keeping my clients in check with their appointments, making sure they won't have an excuse of forgetting their appointments, mostly. And it's really easy and intuitive to use.
PROSWith this app I can easily schedule my clients diff appointments, and now even my personal events (which was an excellent addition), allowing me to relax while the app reminds my clients of their appointments through a simple automated message. Also, everything is automatically saved with the online Google agenda, so that even if I loose my phone or tablet, I won't loose all my appointments (it has happened with another similar app that would not sync unless I didn't it manually)
CONSIt can be a bit expensive if you're on a low budget, and it's a shame that it's lost the right to send the automated messages through my phone number. Not only because now I'm forced to pay for those messages, but mostly because people tend to try and answer the message.
Reasons for switching to Goldie
Because when I lost my phone it lost all my appointments with it due to the fact it did not automatically synchronised with the Google agenda, and they waged their hand when I asked them what I could do, saying it was my fault and there was nothing they could do.
Rachael Anne
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Loved it, still loving it!
I'm very happy with the software and support team - keep up the great work!
PROSThe software is user friendly, easy to use and does what I need it to do. If there are any (rarely) issues they are resolved super promptly - it's a good product and an affordable price that is constantly being improved.
CONSPrior to the most recent update I trued premium but it didn't work for myself and colleague - I believe the new changes made to the originating reminder number (formally just a generic appoint fix number) resolves this - so if this is the case then... Winner!
Reason for choosing Goldie
It's all down to the value for money aspect - whsg do I need the product to do? Does it do it? Is it cost effective?... I can invest in software that incorporates a lot of functions that I don't need so this is perfect for a sold trader.