About FMP360

The FMP360 field service platform and mobile app are tailored to tackle company-specific field service challenges head-on. Regardless of objectives – for example, you want to empower technicians to perform at their very best in the field, you need to outpace your competitors, or you need to ensure compliance with industry rules and regulations – FMP360 is designed to help.

Technicians and business owners have the power to manage their field service operations from anywhere and on any device. FMP360 fully supports your back-office, mid-office, and mobile-office employees by publishing the right information when, where and how you need it.

With robust functionality and the ability to expand functionality as your needs grow (without the need for coding) FMP...


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12 Reviews of FMP360

Average User Ratings

Overall

3.58 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(1)

1

4 stars

(6)

6

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

June 2021

Martin from NMi

Company Size: 51-200 employees

Industry: Animation

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2021

Easy to use filed service application

A lot of knowledge on the system and friendly support.

Pros

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

Cons

Registering the used measuring equipment.

Reasons for Switching to FMP360

Previous system is not future proof, and FMP can hopefully support our growth and new services

Response from Gomocha

Replied July 2021

Martin, Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.

June 2020

User Profile Picture

Marco from ASSA ABLOY Entrance Systems

Verified Reviewer

Company Size: 10,000+ employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2020

Best value for money

FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Pros

The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.

Cons

It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).

Reasons for Choosing FMP360

We have looked at other solutions in the market but concluded that so far FMP360 proves to be best value for money. There are other solutions in the market with richer functionalities but with other price tags as well. For our use FMP360 offers sufficient functionality to support our service business and we trust they will succeed on their journey to grow to a full FSM solution.

Response from Gomocha

Replied June 2020

Dear Valued Customer, Thank you for your review and for taking the time to share your feedback with Gomocha. One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.

June 2021

Joy from SCE

Company Size: 5,001-10,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2021

FMP360 Review

Pros

The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements.

Cons

Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map.

Response from Gomocha

Replied July 2021

Joy, Thank you for your feedback. We will take our map functionalities to be improved into consideration and work on better ways to be able to assign orders on the map.

June 2021

Armand from Canon Business Center Nederland

Company Size: 51-200 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

June 2021

A highly configurable piece of software

Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional

Pros

It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable.

Cons

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard.

Response from Gomocha

Replied July 2021

Armand, Thank you for your lovely review and feedback. We are so glad to hear that you appreciate our highly configurable platform. We will continue to work on improvements for better functionality with configurability and planning boards.

June 2021

Ivan from Arodo bv

Company Size: 51-200 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2021

Almost a perfect solution for servicemanagement

Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.

Pros

Roadmap. They listen to their customers and put requests for improvement on their roadmap. While developping new functionalities they work with user groups to test and comment the work done.

Cons

Most of what we will need in the next 18 months is on the roadmap.

Response from Gomocha

Replied July 2021

Ivan, Thank you for your review! We appreciate your feedback.