Gomocha
About Gomocha
Gomocha Pricing
A subscription model per month/year is available.
Starting price:
€81.60 one time
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Gomocha
1 - 5 of 20 Reviews
Martin
Animation, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Easy to use filed service application
A lot of knowledge on the system and friendly support.
PROSStandard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.
CONSRegistering the used measuring equipment.
Reasons for switching to Gomocha
Previous system is not future proof, and FMP can hopefully support our growth and new services
Vendor Response
Martin, Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.
Replied July 2021
Marco
Verified reviewer
Building Materials, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
Best value for money
FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.
PROSThe product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.
CONSIt is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).
Reason for choosing Gomocha
We have looked at other solutions in the market but concluded that so far FMP360 proves to be best value for money. There are other solutions in the market with richer functionalities but with other price tags as well. For our use FMP360 offers sufficient functionality to support our service business and we trust they will succeed on their journey to grow to a full FSM solution.
Vendor Response
Dear Valued Customer, Thank you for your review and for taking the time to share your feedback with Gomocha. One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.
Replied June 2020
Henk
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
FUNCTIONALITY
2
Reviewed September 2023
Gomocha still needs a lot of work
I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.
CONSthe amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.
Vendor Response
Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.
Replied September 2023
Boris
Business Supplies and Equipment, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great Tool ,supports our service needs perfectly!
We use it on daily base and the service team is happy of features that makes their field life easier.
PROSWe can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.
CONSSome basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.
Reason for choosing Gomocha
I see the huge advantage on the quickness to get it implemented and Gomocha people know well what they are doing, means there is a high level of expertise available.
Vendor Response
Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!
Replied September 2023
Allan
Industrial Automation, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2023
A good alternative to the big ones
FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.
CONSThe time it takes for new innovations to be pushed through.
Vendor Response
Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!
Replied September 2023