The error message bug regarding processing emails. Not a big problem, just annoying.

I joined insight 6 months ago and have had nothing but problems with this company. They never answer their phones, and when they do they seem not very interested in sorting any of your problems out.

And try we did; we struggled to learn and use the system. 6 months later, we took the loss on the other software and came back to Insight.

Have been using insight for years now and have always had good prompt service. We recently added POS to our program and are enjoying its ease or operation so far.

Overall I love the software. It's integration of many aspects of my business is great.

Great product does just about everything you could ever want to do to run a successful salon.

My favorite part of the software would have to be the appointment book feature.

Because I'm don't know how it works. I also think it's crazy we have to pay extra for text messaging.

They are friendly and very helpful and are always  there when we need them!!!  24/7.

I used this software for work and it worked pretty well for us.

At first, when I signed up for the program, I feel the value for the money is great.

Now I am told that will never happen because of the platform it was built in. Basically your sales department lied to be to get the sale.

I am a small business owner, so all the setup was on me. It was easy and intuitive for a non-technie.

I have used this software for my biz for about 15 years - it is truly awesome & easy to use.

It is disappointing to have to continue to pay more each time we are ready to add a new feature.

Most of it was easy to use. When tech support was needed they were awesome.

Love the customer service, always so great. Whole system is easy an friendly to use.

Bottom line, Insight Salon Software is more than worth the investment.

Love the capabilities of this program it's easy to learn and integrates with quick books which are a huge timesaver for me.

I love the amount of customization that is available even in regards to menu access. It helps my part time staff make the program work for their thought process and technical ability.

They were very patient and extremely helpful, and if the call was during their office hours, they were pretty quick to answer and were almost always able to solve the issue.

We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company.

The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price.

The rest of the software and reports are really robust. There are things I could knit-pick about, but for the money, it's a really great value and it does a great job.

The product has a gazillion different features and loves to expand its offering into new industries. They give you access to everything via a robust API and good reporting.

As an enduser I appreciate a clean and easy interface. Easy payments and bookings and canceling.

My overall experience with this app is great. It’s is very user friendly.

Besides the horrible service they have not kept up with technology.

This experience may also be attributed to trying to schedule massages where schedule management is difficult.

It's disappointing on the whole, because I see it as a decent booking system with potential, if they kept up with the times and listened more to their users.

Integration with existing platforms was a little difficult, and getting others to try is has been hard as well.

The company is great, the people are helpful. The software is overpriced and clunky.

The inbuilt marketing functions are absolutely dire and Mindbody doesn't integrate with anything (it's not even on Zapier) so you'll struggle to build a great marketing machine using it.

I cut my losses and canceled the subscription very early after realizing how little help it was in my area.

I mainly used this through my iPad and there were some minor issues where it didn’t seem compatible with the iPad and I would have to navigate the site in a an odd way.

The interface was so old-school, and the customer service was absolutely terrible.

Mindbody is missing several key features such as double-booking options and the option for memberships is pretty difficult to use. MBO is very hard to train new people in using.

Very good experience with Mindbody, it helps me stay in shape and I love all dance classes. It always worked very well for me on my pc, for now I did not use it on another device.

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients.

It's a great app when you gym has this kind app for the booking of their gym's class.

The only thing I don't like about this software is how hard it is to find all of your different studios' schedules.

Their staff team is also super helpful and they have many seminars and resources to help build your business.

This software is easy to install and has great customer support if you have questions. It simplifies booking appointments, adding inventory, taking payments and scheduling.

I haven't found any features that I don't like about Mindbody.

Absolutely love Mindbody and how easy they've made scheduling. I love that I can purchase class credits right from their site and I know what experience I am getting each time I log in.

Great for automation for business, also a good tool for user.

Generally I was very pleased in using this product. I haven't needed to use it in a little while.

I like the ease of use, and they were very supportive at start up and roll out.

It is a beautiful interface with lovely pictures and colors.

Each time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems.

I have had trouble in the past managing my accounts. Since I need different logins for the studios that I visit, it can get a bit tricky.

It was great that our trainer was able to meet with us weekly to help us learn the system.

Really good customer service. Will give you discounts to get you to sign up.

It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.

I took mine via zoom and it was very easy to enter and participate. This is inexpensive (even free if you choose) and you get to stay fit while having some fun.

US Dollar

Insight is a salon and spa management solution that offers online booking, staff management and automatic notifications within a suite. The product is available both in cloud-based and on-premise deployment options.


Insight allows users book and confirm appointments online via automated text messages and emails. The system also enables users with customer engagement by recording client preferences, tracking products purchased, service and appointment history and by rewarding loyalty points.


Insight's marketing tools include automated text messages and email campaigns, blogs and newsletters. Users can also track customer birthdays, anniversaries and referral sources.


Insight also allows users to track sales and staff performance by storing contact and employment details, setting up work schedules and restricting data access with administrative controls and passwords.


Other features include inventory management, time tracking, payroll management, reporting, online payment processing and services management. Pricing is subscription based for cloud and one-time for on-premise version.



LongDescription

Employee Management

Electronic Payments

Barcode/Ticket Scanning

Booth Rental Management

Access Controls/Permissions

SMS Messaging

For Salons and Spas

Customer Mobile App

Client Database

Confirmation/Reminders

Reservations Management

Credit Card Processing

Transaction History

Customer Database

Recurring Appointments

Gift Card Management

Payroll & Commissions

Calendar Management

Room Booking

Scheduling

Data Import/Export

Multi-Location

Booking Management

Email Marketing

Mobile Access

Online Payments

Sales Reports

Inventory Tracking

Client Portal

Real-Time Notifications

Email Reminders

Email Management

Website Integration

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Client Profiles

Reminders

Automated Scheduling

Billing & Invoicing

Discount Management

Real Time Reporting

Customizable Branding

Commission Management

Contact Database

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Drag & Drop

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Inventory Management

Loyalty Program

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Solo edition - $35/month (single employee)
Partner edition - $55/month (2-3 employees)
Growth edition - $70/month (4-6 employees)
Small business edition - $85/month (7–12 employees)
Enterprise edition - $125/month (Unlimited employees)

Contact Syntec Business Systems for more detailed pricing

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Insight

In Person

Live Online

Documentation

Videos

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.


Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.


Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.


Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.


Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.



Treatment Planning

Purchase Order Management

Payment Processing

Practice Management

Real-time Scheduling

Fitness Plan

Customizable Reports

Document Storage

Dues Management

HIPAA Compliant

Referral Tracking

Contract/License Management

Task Scheduling

Financial Management

Secure Login

Group Scheduling

Online Registration

Wait List Management

Attendance Management

Attendance Tracking

Customer Accounts

Class Scheduling

Costume Management

eCommerce Management

Template Management

Promotions Management

Assessment Management

Email Templates

Booking Notes

Self Check-in/Check-out

Student Management

EMR/EHR

Rate Management

Capacity Management

Membership Renewals

Membership Management

Resource Scheduling

Credit Card Management

Marketing Automation

Event Scheduling

Social Media Integration

Activity Dashboard

Time & Expense Tracking

Class Management

Group Reservations

Event Management

Customizable Templates

Visitor Management

Calendar Sync

Mobile App

Team Management

Progress Notes

Event Calendar

Website Management

Member Types

Activities Booking

Facility Scheduling

For Physical Therapy

SOAP notes

Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow. 
Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting. 
Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools. 
Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.

Insight vs Mindbody

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