MakePlans booking site screenshot
Supported Operating System(s):
Web browser (OS agnostic)About MakePlans
MakePlans is a cloud-based, simple-to-use solution, which allows customers to book online. Businesses can accept appointments and have customers sign up for events/classes.
Teams get their own booking site while MakePlans takes care of sending SMS reminders, accept payments, and a complete overview of all bookings. For more complex requirements, enterprises can use the API or one of the many integrations.
4 Reviews of MakePlans
Overall rating
3.5 / 5 stars
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February 2018
Ben from Dizin Snowboard
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2018
Very easy to use online booking application
Customers can easily book online with us and we have all our customer info synced over to our other tools thanks to the integrations in MakePlans.
Pros
Very easy to use and lots of integrations. We set up using Stripe to get payments before a booking is made and it was set up in just a few minutes. Everything is understandable yet there is lots of ways to tweak how the app works.
Cons
The support site is lacking a bit. Also phone support isn't always responsive
Response from MakePlans
Replied July 2021
Thanks for the feedback Ben :D Sorry if we didn't respond to your phone call. We usually respond quickly over chat and email - please contact us on makeplans@makeplans.net for any questions.
July 2021
Sunitha from Gap
Company Size: 1,001-5,000 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
July 2021
Excellent tool for reservations
Over all great application for keep track of your events and reservations.
Pros
Most like about this application is its way track of my reservations and appointments and give me notifications ahead of time.
Cons
Least like is its free trial time,it would be great if it provides more time with a free trial so that we can get used to this application.
Response from MakePlans
Replied July 2021
Thanks for your feedback Sunitha :) We can extend the trial period if you need more time (Just send us your account name and I can arrange it). Btw this is also mentioned in the email we send before the trial expires.
July 2020
Ruth from Our Deep Skin
Verified Reviewer
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
July 2020
There are better
Pros
It does the basics but there are more services out there that can do more.
Cons
It is hard to navigate. not user friendly
Response from MakePlans
Replied July 2021
I'm a bit confused about this review. This person emailed us saying this: "I forgot to cancel the free trial. I didn't use the service. Could I please receive the refund as a goodwill gesture?" Yet she wrote a review (after she was given a refund) about using the service. So either she lied to us about not using the service to get a refund or this review is not based on actual usage. We welcome any constructive feedback, also public reviews, but please keep in mind that there is a real person on the other end and a small business that has to pay bills. Also I want to add that we do not require credit card details for using our trial. If anyone wants to try out MakePlans please do so fully free or charge. If you have any further questions please email me (founder of MakePlans) at espen@makeplans.net
November 2021
Abid from Sana Global
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
November 2021
Integration Issues Blocking Appointments
MakePlans had caused many issues as they randomly block our appointments for hours for no obvious reason costing us significant business.
Pros
N/A. Really there is nothing outstanding that MakePlans provide. There Cusomer service is lacking.
Cons
Customer service is lacking. The software provides wrong info and is artificially blocking appointments. This issue is costing us significant business. MakePlans didn’t solve the issue in spite of being contacted about several times.
Reasons for Choosing MakePlans
We wish out IT partner has selected a different partner. MakePlans, while seems like a cool idea, is certainly not equipped to handle real life issues and provide professional customer support. They don’t even have a customer service phone number available to us!