mHelpDesk vs TimeTap

mHelpDesk has 791 reviews and a rating of 4.31 / 5 vs TimeTap which has 201 reviews and a rating of 4.51 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (791)

4.51 / 5 (201)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 15, 2020

October 28, 2020

Pros/Cons

  • Pros

  • Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.

  • Excellent customer service. It's also cool that I can customize my charges.

  • Cons

  • It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

  • There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

  • Pros

  • Incredibly simple to use, and the support team is outstanding

  • I loved the price (free for a single user), it was very user-friendly, and made our lab look very professional.

  • Cons

  • UI can be a bit clunky at times. Takes a bit getting used to but customer service has come in handy on a number of occasions.

  • The application has almost too much functionality for our small shop! But since the chat support is great, we can live with it!

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux