MioSalon software


15 reviews(5.0/5)
15 reviews(5.0/5)

MioSalon is a cloud-based appointment scheduling solution designed for salons and other businesses in the health industry. Key features include SMS alerts, appointment booking, point of sale (POS), customer loyalty management, data analytics and feedback collection.

MioSalon offers an online portal where customers can see availability and schedule appointments. The solution has a built-in POS which is able to support mixed, pre-paid and partial payments. Users can send SMS alerts and reminders to customers as well as personalized marketing messages. Customer information such as contact info, appointment history, sales history and preferred services are centralized in a customer database. The solution stores all information on a secure cloud server.

MioSalon is available for purchase on a per branch per month basis. A free version is available for businesses with two or fewer staff members.

Supported Operating System(s):
Web browser (OS agnostic)

15 Reviews of MioSalon

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  • Babu Rao from be enrich salon and spa

    Number of employees: 11-50 employees

    August 2018

    user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    every thing is good and user friendly

    Pros

    reports and campaigns and many more .

    Cons

    reminders system is not up to the mark please make it update so it will be easy to remind

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ananda from Styland salon and spa

    Number of employees: 2-10 employees

    August 2018

    friendly software easy to use + lot of features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i have been using this software since october 2016, company people are very aggressive in imlementing new features and making it friendly software.

    Pros

    like prepaid wallet, membership, packages, trackable promotion campaign

    Cons

    reports ( little more in detail on expense

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amirtha from Biva fashion Enterprise

    Number of employees: 2-10 employees

    July 2018

    User Friendly software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to operate,easy to tally cash at the end of the day, staff performance ratios are very useful.Can secrete the active and inactive clients

    Pros

    Offers can be sent to the client,Bills can be sent as message,booking alerts,

    Cons

    it doesn't work offline.it doesn't accept packages

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Waffor Retail Solutions, Waffor Retail Solutions

    August 2018

    Hi Amirtha, Thanks for sharing your feedback about Miosalon software. 1. Yes, we don't support offline. It is a online software with real-time online booking. (So no choice of offline) 2. But, we have the packages features. You can effectively manage multiple services together. ie. Bridal package, pay for 5 sitting and take 6 sittings etc You can ping us in the InApp chat to get assistance. Regards, Vedha

  • Manikantan from White N Bright Spa & Salon

    Number of employees: 2-10 employees

    March 2018

    Anyone can operate the software without deep computer knowledge, a few clicks and that's it...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, customisation at its best, strong and supportive back end team, add on updates almost every month, not heavy on pocket.

    Pros

    Easy to use and ustomazible options available. Love the ERP that sends automatic reminders and have options that to set birthday's and anniversary SMS for the customer's.

    Cons

    Can't edit the invoice once settle the bill, I mean when I settled an invoice and by mistake I settled in cash but actually it was a card payment, then I have to delete that invoice and redo the appointment and settle the invoice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Manikantan from White N Bright Spa & Salon

    Number of employees: 2-10 employees

    October 2017

    User-friendly and fast enough. The back end support team is simply superb.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer interaction has become very easy with the software as you can programme for automated messages to different customers .

    Pros

    The software is really simple and any person can operate even if they are not tech savvy. Customization part is very interesting and admin has all the rights to do end number of customization . The highlighting part is of course the back end supporting team, they are really really courteous and very supportive at any point of given time.

    Cons

    Prepaid POS is currently a bit confusing for the customers as there are some tax calculation in it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    October 2017

    I love the software , its very friendly very easily to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    by using this software we come known this that we don't need any kind of paper work or mannel work thats the best part regarding service, work, product , package or prepaid service.opsa

    Pros

    Its user friendly. if I want any data related customer, staff work , work or income its very easily an in one touch this report will come. tax wise its value for money software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • SAURABH from Food Production

    Number of employees: 2-10 employees

    September 2017

    The product has a lot of potential

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The visibility that it provides to the business with the data is a great helper in terms of making the right decisions at the right time

    Pros

    The product layout captures almost all the day to day requirements of a large salon. The user interface is very simple and easy to use.

    Cons

    The fact that it is available only as a cloud solution kills the experience. Considering the quality of last mile internet connectivity in India, this is not the most optimal solution. The tool should be made available as a on-premise solution as well. Secondly the tool should offer a min of 10-15 staff as part of the standard pack so as to enable the business to operate freely.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • RAFIQ from Mirar The beauty Lounge

    Number of employees: 51-200 employees

    September 2017

    its been awesome so far..

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i got to know a lot from this software, the things which even i have neve thought of regarding this particular business.

    Pros

    customer support and the way they are adding new features in software. it is obvious that the back hand process of mio salon is so strong

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ankit from Federal recreations PVT LTD - franchise owner of ozone fitness and salon

    Number of employees: 11-50 employees

    September 2017

    Very responsive support team . Open to new ideas / modification .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    1) less training time for staff. 2) reports and predictors are very useful .

    Pros

    1) responsiveness of support staff .
    2) quick implementation of changes .
    3) very easy to use and intuitive.
    4) database gets updated fairly quickly .
    5) have all the reports I need.

    Cons

    1) internet based software so if the internet is down or slow , then it affects performance.
    2) currently do not have an operative in Delhi NCR . As of now all issues have been resolved remotely but sometimes people are needed for one on one training etc .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Selvakumar from RedKarpet Unisex salon & spa

    Number of employees: 2-10 employees

    June 2017

    It's a excellent solution for the Salons & Spas. i have tried so many software, Waffor is the Best.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    1. Customer Retention. 2. Online Bookings. 3. Communicating offers thru SMS. 4. Proper Billing & daily sale report SMS. 5. Intimation on Cancelled bills. 6. alert on database download. 7. auto service remainders to customers. 8. Greetings to customers. 9. Campaign Tracking. 10. Overall user friendly.

    Pros

    1. Ease to use,
    2. appointment on online.
    3. automated SMS for the billing, reminders & even for appointments.
    4. customers 360 degree view.
    5. Various reports for any kind of analysis.
    6. Staff Performance & customers segmentation.
    7. Appointments linked with the Facebook page & websites.
    8. Campaign recommendations, Greetings or remainders & reward points to customers.
    9. No backup required, anytime customer support. always improvising the software.
    10. Best software in the industry with the economical rates.

    Cons

    1. Improve more on the bill discount for the clarity to customers.
    2. Staff attendance to be improved with the regular duty timings and the overtime calcualtions.
    3. Salon Logo to be printed in the Invoice.

    Review Source: Capterra

    Response: Waffor Retail Solutions, Waffor Retail Solutions

    June 2017

    Hi Selvakumar, Glad to see your detailed feedback and encouraging words about our salon software and services. The enhancements you mentioned are very much in our plan and you can expect them soon. All the best to acquire more new clients & retain them cost effectively. Thanks, Team Waffor

  • Muthu from Queen beauty salon

    Number of employees: 2-10 employees

    February 2017

    Simple and light weighted software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using MioSalon for more than 6months and now I bring back my lost customers. Even a non technical person can use MioSalon without any difficult.

    Pros

    Simple to use

    Cons

    No mobile app

    Review Source: Capterra
  • Utkarsh from Lavanya Unisex Hair & Beauty Lounge

    February 2017

    Great software and even better support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well the team at waffor is extremely helpful and they are very open to suggestions that are given by clients and make the necessary changes in the software accordingly. Their software ease up the stress caused by paper work and manual billing that we used to do earlier at our salons and now we are able to get a centralised control over our sales and team performance, as waffor is a cloud based software.

    Pros

    - Ease of use
    - customer support
    - quick response time to queries
    - great reports

    Cons

    - a few more reports type can be added for a more detailed view of salon performance but i guess the team at waffor is already onto progress.

    Review Source: Capterra
  • Anil from Toni&guy

    February 2017

    Overall very good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using past two months except few flaws I don't find anything wrong highly recommended for salons if improved in some points

    Review Source: Capterra
  • Sri from Sri Salon

    November 2016

    Best & Free Software For Salon Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Only one day is enough to learn this Waffor salon software, A complete automation solution for salon industry. It fulfill my business needs especially CRM customer relationship management appointment shedding/booking, customer feedback collections. It helps to identify my loyal customers so that I can give offers, discounts based on customer's loyalty points The most important is they provide free salon software

    Review Source: Capterra
  • john from SalonPoint

    Number of employees: 2-10 employees

    November 2016

    Waffor salon software is the best salon business automation solution in India.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started using this salon software from June 2016, price is reasonable so I am very happy to use this waffor salon software.

    Pros

    Customer engagement solution & Marketing automation like email and sms automation.

    Cons

    They offered me a salon software solution, it including billing, POS and customer engagement solutions, that I like very much.

    Review Source: Capterra
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