Ovatu Software

FrontRunners 2021

About Ovatu

*60 DAY FREE TRIAL* Ovatu is a world-class salon booking software provider with full point of sale, reminders, online booking options, marketing tools, and more. Ovatu customises the entire booking experience to your brand and helps convert more people into long-term customers. Ovatu helps 7 million people every month book appointments around the globe. Widely used in the hair and beauty industry as well as the fitness, well-being, medical and education industries. The application enables businesses to collect reviews or feedback from customers and offer gift cards or passes. Clients can manage personal accounts, schedule/reschedule appointments, make payments, view offers and track balances. Staff members can use Ovato's automated reminder feature to notify clients ...

Ovatu Pricing

Solo: €14.00/month with 1 employee and 300 SMS credits Small: €28.00/month with 5 employees and 600 SMS credits Medium: €46.00/month with 10 employees and 1,000 SMS credits Large: €65.00/month with 20 employees and 1,500 SMS credits

Starting price: 

14.00 per month

Free trial: 

Available

Free version: 

Available

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Powerful Online Booking. Take Bookings On Autopilot

Ovatu User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 137 reviews

Pretesh

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Ovatu has changed our business for the better!

Overall Ovatu has helped increase sales and also allowed the client to have control of their bookings which again allows them to book more than they would have done if they had to call or email to book.

Pros

Ovatu has been a huge gamechanger for our business. We no longer have to spend time out of hours managing our diaries via pen and paper. The system puts booking appointments into the hands of the client. Its an absolute joy to see the alerts pop up on my phone or tablet showing a new booking. I even get clients booking in the early hours.

Cons

The only thing i can see missing from the system is the ability to request a deposit on the overall amount not just individual treatments. For example, if we have set a required deposit amount of £30 for high value treatments, a clients can book multiple lesser value treatments that total more than £30 but the system doesnt request a deposit. We have to then ask the client to bank transfer a deposit which sometimes for new clients can be awkward.

Reasons for choosing Ovatu

Having downloaded trial versions of many products, Ovatu became the leader due to its ease of use and low cost. It was easy to manage, update and control appointments on multiple platforms. Customer support is amazing and i usually get an answer within a couple of hours.

Sara

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Everything you could ever need and more!

It has changed my life,I really rely on it! Customer service is always fab and so speedy!

Pros

I have recommended this to every single person I know in the industry. I have helped to set it up for 14 other beauticians just because I am such an advocate for the app! Not to be dramatic but it really is life-changing! The online booking makes it so much easier for both clients and myself; no going back and forth with messages. The reminders and online payments help to massively reduce no-shows, and the online card capture means that even when someone does no-show I can charge their card! I love that I can have all of my policies written in black and white and the client has to tick to agree. The forms are also a lifesaver; I have set the app to automatically email clients a form so that I have all info and it is stored securely. The reports are amazing as I can see exactly how much I'm earning, whether it was paid card or cash, I can see my most popular treatments and how much I earn from them. I could go on and on all day, I don't think there's anything that the app doesn't do.

Cons

The only minor things are that you cant do service add ons, eg if someone books their nails it would be helpful to have an option to add on nail art without ut being a whole separate treatment. Also the mobile app rota isnt very aesthetically pleasing in my opinion.

Reasons for choosing Ovatu

To be honest, i don't think that ovatu is the most enticing with the colour scheme and website layout. this is obviously very personal to me , but the only reason i went with ovatu is because i knew another beautician who used it, if it wasnt for that and it was laid side by side with another app then i probably would not have! I know some apps are free so this would obviously draw me in but i love ovatu now and wouldn't go to the hassle of chaging.

Terina

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2022

Make it make sense

Frustrating!

Pros

Every feature you have screws up something else when it's implemented; if it doesn't work all together, it's USELESS! It makes no sense that adding resources , having multiple locations, adding an employee, or disabling a location disables the calendar from showing availability from the schedule, yet ALL of these things has screwed up my booking several times. It takes way too long to do ANYTHING on here, and after al the time spent, you have to go back and undo everything because it messed up something else. When creating a voucher simply clicking on all services or undoing the check on all services should be optional, but it is NOT, and that is ridiculous. Don't even get me started on your "support" staff, they are RUDE and disrespectful; not ONE time in the MANY times I've had to reach out, has anyone ever accepted responsibility for the way this software works (or should I say does NOT work), they instead blame me for not doing something right like I work for this damn company and know the intricacies of your system. NOTHING is as simple as the instructions. I have NEVER had to contact service on a software system, and I can't even count how many times I have to contact Ovatu support, and I hate it. You have what seems to be awesome features, but if they don't work what's the point?

Cons

It's unstable, inconsistent, and not user friendly...and support staff is terrible.

Reasons for choosing Ovatu

I just stated that above.

Reasons for switching to Ovatu

Because outside of add-on services, Ovatu had everything I needed, and then some.

Claire

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

My business is able to be hugely successful because of this product but my review is on the support

I have two different businesses running on this software and it gives me all the information I need, there is so much this software can do and I often need help, the customer Service from the team is excellent and why I am writing a review, they are fast at responding and know exactly what I need every time

Pros

It's quite a daunting thing having your whole business on a bit of software but the team at Ovatu have been incredible support and know the product inside out so when I call for guidance they give step by step advice and email through a video to refer to afterwards.

Cons

I don't dislike anything, it does everything I need

Reasons for choosing Ovatu

I got recommended Ovatu

Michelle

Company size: 1 employee

Industry: Health, Wellness and Fitness

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Wish I'd found Ovatu Sooner

Excellent! Cant fault it one bit, id highly recommend to anyone needing or looking in to an online booking system. Having looked into a few, Ovatu has came out on top and ticked all my boxes for business.

Pros

The simplicity of the set-up, online booking and ease of access for my clientele is fab!! Customer Service is second to none. Team are friendly and very patient especially when someone like myself calls in - tech shy and unsure. HELP GUIDE - WOW! now this is a great addition to the Ovatu Manager and set up, its easy to understand and the step by step instructions make it less of a task to take on yourself. The Help Guide will be useful throughout my time with Ovatu. My clients are now taking control of their own booking rather than me doing everything for them. Ovatu has given me time back with my family that I wasnt getting befere alongside time that was unpaid too. I just wish I done this sooner!!

Cons

I wouldnt say improve to be honest, i'd maybe say consider including: *Stock / Product spenditure : this way my invoice costs are recorded to tell me if im running at a loss or profit.

Reasons for choosing Ovatu

I chose Ovatu purely over their customer service and ease access to contact. Their genuinly keen to make sure you are getting th best out of your system. Their costs for whats included in your plan ticked all the boxes for me for what I needed not just for me but for my clients. It came recommended by a friend in the industry and once I'd used hers as a client the simplicity of booking online via Ovatu mini site is exactly what done it for me. Online doesn't need to be fancy or too technical, it just needs to be easy for those using it or it will never work. Especially when you have a range of Age groups using it. You have to consider everything and all involved. Ovatu was in my opinion the best option.

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