About Ovatu

Ovatu is a cloud-based scheduling solution designed to help salons, tattoo parlors and spa and fitness centers create booking website, handle reservations and process payments securely on a centralized platform. Features include customizable branding, marketing campaign management, customer database, reporting and booking bot and widget.

The application enables businesses to collect reviews or feedback from customers and offer gift cards or passes. Clients can manage personal accounts, schedule/reschedule appointments, make payments, view offers and track balances. Staff members can use Ovato's automated reminder feature to notify clients about upcoming appointments via text messages or emails. It lets supervisors manage customer waitlist, han...


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Supported Operating System(s):

Web browser (OS agnostic)

131 Reviews of Ovatu

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(112)

112

4 stars

(19)

19

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 131 results

November 2020

Michelle from The Wax Specialist

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Wish I'd found Ovatu Sooner

Excellent! Cant fault it one bit, id highly recommend to anyone needing or looking in to an online booking system. Having looked into a few, Ovatu has came out on top and ticked all my boxes for business.

Pros

The simplicity of the set-up, online booking and ease of access for my clientele is fab!! Customer Service is second to none. Team are friendly and very patient especially when someone like myself calls in - tech shy and unsure. HELP GUIDE - WOW! now this is a great addition to the Ovatu Manager and set up, its easy to understand and the step by step instructions make it less of a task to take on yourself. The Help Guide will be useful throughout my time with Ovatu. My clients are now taking control of their own booking rather than me doing everything for them. Ovatu has given me time back with my family that I wasnt getting befere alongside time that was unpaid too. I just wish I done this sooner!!

Cons

I wouldnt say improve to be honest, i'd maybe say consider including: *Stock / Product spenditure : this way my invoice costs are recorded to tell me if im running at a loss or profit.

Reasons for Choosing Ovatu

I chose Ovatu purely over their customer service and ease access to contact. Their genuinly keen to make sure you are getting th best out of your system. Their costs for whats included in your plan ticked all the boxes for me for what I needed not just for me but for my clients. It came recommended by a friend in the industry and once I'd used hers as a client the simplicity of booking online via Ovatu mini site is exactly what done it for me. Online doesn't need to be fancy or too technical, it just needs to be easy for those using it or it will never work. Especially when you have a range of Age groups using it. You have to consider everything and all involved. Ovatu was in my opinion the best option.

August 2020

Emma from Skin and Tonic Chesterfield

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Absolutely Amazing!

Cant recommend enough! Works seamlessly, super reliable, clients love the online booking, but most of all the team are great! They have helped me out no end, nothing is too much trouble and they obviously realise no two businesses are the same, features have been tweaked to suit me.

Pros

Brilliant features! Forms are super helpful especially when they automatically send out! Online booking is great, I love how it integrates into my website seamlessly. Gap minimiser is wonderful too!

Cons

It would be easier if we could select multiple services to make a change ie buffer times or resources.

Reasons for Choosing Ovatu

A combination of pricing and features. Ovatu doesn't feel like a huge company just trying to make money, it feels like you're here to support and grow small businesses like mine.

Reasons for Switching to Ovatu

Fresha's pricing was confusing, expensive and the support was awful. As soon as I trialled ovatu I knew I needed to switch.

August 2017

Lisa from Professional Eyes studio

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2017

Would be so much better if reports didn't show everything booked in. Just cashed off sales.

It's easier than paper. But I would consider changing if a better one was available.

Pros

SMS and email confirmations Storage function for client details and notes. Email sent to clients confirming booking date and time.

Cons

Mobile app not scrolling up when you book. Lack of ability to use it to input outgoings, not simple for clients to book, wait list doesn't work on app and the last minute appointments section is very poor.

February 2021

Gemma from Beauty Kinds

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great System

Loved the system, I have only stopped now due to a Pivot in my business due to the closures over the past 12 months.

Pros

The fact I could keep everything in one place. I could link a payment method and email customers direct.

Cons

Took me a little getting used to when I changed over but I enjoyed using it.

Reasons for Choosing Ovatu

Thought it was best suited to my business.

Reasons for Switching to Ovatu

Liked the look of what Ovatu could do and it was recommended by my business coach [SENSITIVE CONTENT HIDDEN]

July 2020

Melanie from BeeBee Beauty

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Fantastic Product Fantastic Service

Love it!

Pros

I love the fact that no sooner do I think I wish I could ..... that I get an update saying the exact thing I was thinking about is now available! Ovatu is very client aware, it is looking for the solution just as you have identified the issue - and on the rate times I need help other than online ( generally me being dim) the customer service is the absolute best. Really glad I moved from Schedul to Ovatu best decision.

Cons

I am yet to find something I don’t like.

Reasons for Choosing Ovatu

I contacted the team to ask some questions and was really impressed by the speed of response and their interaction with me - two names [SENSITIVE CONTENT HIDDEN] have always been really helpful.

Reasons for Switching to Ovatu

Schedul was moving over to Fresha - it seemed overly complicated and less intuitive - even though it was free I preferred to move and pay for more advanced functionality.