--- title: "Patient Communicator Software Reviews, Demo & Pricing - 2026" description: "Review of Patient Communicator Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/appointment-scheduling/patient-communicator-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Patient Engagement Software](https://www.softwareadvice.com/medical/patient-engagement-comparison/) / Patient Communicator Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/patient-communicator-profile/reviews/) # Patient Communicator Review From $299/month Free trial 1 plan Wondering if Patient Communicator is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Patient Communicator 4.8 [(32)](https://www.softwareadvice.com/medical/patient-communicator-profile/reviews/) Pricing Starting at $299.00 per month ### About Patient Communicator Total Recall Solutions’ Patient Communicator is a cloud-based patient engagement solution that provides medical and healthcare facilities functionalities that help them to manage their interactions and engagements with the patients. The solution includes an automated messaging platform, a recall wizard, two-way texting compatibility and an online scheduler. With the automated messaging system, practices can send appointment confirmations and reminders to patients via email, text messages or voicemails. Custom email templates are available for different practices such as dental, podiatry, chiropractic and more. The solution also provides a two-way texting platform, so that office can send personalized patient texts and patients can respond accordingly. The online scheduling feature allows patients to log in and schedule their appointments based on their pre-defined search criteria. For patients who continuously log in, book appointments and cancel them, Patient Communicator allows practices to block and black-list them. Support is available via phone, email and other online resources. Do you work for Patient Communicator? [Manage this product listing](https://www.g2.com/products/patient-communicator/claim_requests/new?auto=true) Wondering if Patient Communicator is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. ## Patient Communicator User Interface ## Popular Patient Communicator Alternatives Main Product Patient Communicator 4.8 [(32)](https://www.softwareadvice.com/medical/patient-communicator-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.58Value for money - 4.90Customer support - 4.52Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) 4.7 [(3658)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.65Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $23.99 per month Get Price Alternative Product [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) 4.8 [(349)](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.75Value for money - 4.75Customer support - 4.68Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Adit](https://www.softwareadvice.com/dental/adit-profile/) 4.7 [(300)](https://www.softwareadvice.com/dental/adit-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.70Value for money - 4.68Customer support - 4.61Functionality Pricing Starting at $399.00 per month Get Price Alternative Product [Fresha](https://www.softwareadvice.com/retail/shedul-profile/) 4.8 [(1447)](https://www.softwareadvice.com/retail/shedul-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.77Value for money - 4.76Customer support - 4.70Functionality Pricing Starting at $14.95 per month Get Price ## Patient Communicator Pricing and Plans Starting price: $299.00 per month Free Trial Free Version Basic $299.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Patient Communicator Features - Popular features found in Patient Engagement Appointment Scheduling Care Plan Management Confirmations/Reminders Electronic Payments HIPAA Compliant Mobile Access Patient Education Patient Portal Patient Questionnaires Patient Records Management Reporting & Statistics Surveys & Feedback - More features of Patient Communicator Alerts/Notifications Automated Scheduling Calendar Sync Call Reminders Communication Contact Database Customizable Branding Multi-Location Online Booking Payment Reminders Recurring Appointments Reminders Rescheduling Scheduling SMS Reminders Social Media Integration ## Patient Communicator User Reviews ## Patient Communicator customer ratings - Overall rating: 4.8/5 - Total reviews: 32 ### Rating distribution - 5 stars: 26 reviews (81%) - 4 stars: 5 reviews (16%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- ### Very helpful especially for only having 1 front desk person - Overall rating: 5/5 - Reviewer: Marie M. - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call. --- ### Best Communication for office and patients - Overall rating: 5/5 - Reviewer: LINDA P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Patient Communicator has been awesome. Never a bad experience. Love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to send and receive text. #### Cons What I like least is the ability to only see 2 messages at a time on the mobile app #### Reasons for choosing Patient Communicator Ease of use, text abilities,price, and the explanation from the rep. #### Reasons for switching to Patient Communicator Product no longer compatible --- ### Optional Review - Overall rating: 3/5 - Reviewer: Trina W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of literally communicating back and forth with patients #### Cons How to set up a template from scratch for emails #### Vendor response Thank you for your excellent feedback Trina. We are indeed working on making our email template functionality more user friendly, scheduled for release at the end of 2020. We'll be sure to inform you when it is ready to be launched! Replied July 2020 --- ### Patient Communicator has taken a huge load off my shoulders - Overall rating: 5/5 - Reviewer: Robert H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about. #### Cons There aren't any features I don't like. One new feature that might be nice would be integration with voice calls. #### Reasons for choosing Patient Communicator Didn't consider any other programs when I first signed up with Patient Communicator 4-½ yrs ago. Didn't have to. It covered everything I needed. #### Vendor response Dr. Hersh, thank you so much for your incredibly detailed and overwhelmingly positive review! We're so happy and proud that we have and are still achieving our company's goal with your practice - to make the staff's lives easier, and to offer patients a superior experience. Thank you! Replied July 2020 --- ### Patient communicator review - Overall rating: 4/5 - Reviewer: Hannah B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s nice how customizable the options are. Customer service is always knowledgeable and can solve most problems quickly. The program itself rarely has bugs. #### Cons While most features are easy enough to use, others seem near impossible without the help of customer service. Things could be more user friendly. It can also be very frustrating when a patient wants to opt out of messages and it can’t be completed within practice director by unchecking the allow sms button. #### Vendor response Thank you Hannah for your review and for your very valuable feedback. You really hit the nail on the head - our focus has always been to make sure we provide a robust and reliable communications solution and to back it up with the best customer service. Because of feedback like yours, we've recently placed an extra focus on making sure the system is also user friendly. You will soon see the results in our upcoming releases! Replied July 2020 --- ### Large Optometry Practice - Overall rating: 4/5 - Reviewer: Alicia C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we appreciate how quickly it updates with our Practice Management System and how quickly customer service responds to our requests. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love that his program ties directly to our scheduling system and updates immediately by writing directly to our EHR system. #### Cons The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos. #### Reasons for switching to Patient Communicator The most important thing to us was the immediate online schedule blocking and it is probably the only feature keeping us with them at the moment. #### Vendor response We're happy that you appreciate the customer support and real-time integration that enables almost instant writeback. We're currently working on developing our MMS messaging that will soon enable you to attach images to your messages. Replied July 2020 --- ### Easy to Use and A Time Saver - Overall rating: 5/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them. #### Cons The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not. --- ### Saves us time we can spend with patients - Overall rating: 5/5 - Reviewer: jacob t. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us! #### Cons The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients #### Reasons for choosing Patient Communicator Patient communicator offered to let us do a month to month contract and didn't force us to lock into a product for a year when we were unsure about how useful it would be to the office. --- ### Customer for life - Overall rating: 5/5 - Reviewer: Katie S. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us! #### Cons I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far! #### Reasons for switching to Patient Communicator Expense, limitations on online scheduling capabilities. --- ### Great way to communicate with patients. - Overall rating: 5/5 - Reviewer: lucy w. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had great experience with them. Always very helpful when we need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients. #### Cons Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name. #### Reasons for choosing Patient Communicator Better communication with the sales staff. And personal approach for patients. --- Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/medical/patient-communicator-profile/reviews/) ## Other Top Recommended Patient Engagement Software [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **210** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (912) Recently recommended **209** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **3.9** (1383) Recently recommended **176** times [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) **4.0** (1284) Recently recommended **78** times Stuck Between Options? Our experts can help you compare Patient Communicator with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice