About Pomelo Health

Pomelo Health is a healthcare management system that helps organizations streamline operations, remove frictions and go further to provide better experiences for patients. The solution integrates seamlessly with various electronic health record (EHR) systems across the country. 

Pomelo Health‘s patient engagement platform includes appointment reminders, online bookings, secure messaging, mobile check-in, virtual waiting room system, secure telehealth and more. It enables businesses to increase patient retention and satisfaction with a centralized point of access functionality.

The integrated practice management solution is designed to streamline clinical workflows, increase practice efficiency and reduce admin hassle. Pomelo Health allows h...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of Pomelo Health

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(16)

16

3 stars

(6)

6

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Integrated to EMR's! No double entry needed

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

August 2019

Johann from Bayswater Medical Clinic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2019

Family Practice using Chronometriq

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Reasons for Choosing Pomelo Health

Their responsiveness to my needs and problems and the overall design of the software. My patients are very happy with the system and frequently thank us for it!

December 2020

Dhiraj from Medical clinic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

December 2020

Medical office - appointment re,inders

Pros

-Customize messages for different appointment types -Can contact clients via multiple methods (text, telephone, email) -Multiple reminders at different intervals -Easy to use dashboard

Cons

-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up -cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything -some UI aspects of dashboard are cumbersome for initial set up -system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these

November 2019

Anne from Dr Lyne Giroux Medicine Professional Corporation

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

November 2019

I was hoping for a better product

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Reasons for Choosing Pomelo Health

It seemed like to product to suit our needs the best.

Reasons for Switching to Pomelo Health

wanted a Canadian company that could be integrated with our EMR

Response from Chronometriq

Replied November 2019

Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team

November 2019

Alicia from Dr. Melanie MacNeil

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2019

Family Practice - Online Booking

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Reasons for Choosing Pomelo Health

MedAcess suggested the product.