All Provet Cloud Reviews
1-25 of 81 Reviews
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Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Provet
My assessment is very positive because it has made our work much easier and we can also have all the tests done on a patient together in it's file to access them whenever needed.
PROSthe option to create templates to write the clinical exam more quickly and accurately
CONSDifficulties do connect with Idexx station.
Vendor Response
Thank you for your review! Make sure to reach out to Support regarding any issues you have having to connect to your IDEXX station. We're glad that Provet Cloud is making your work easier, since that is our goal!
Replied February 2019
Veronica
Veterinary, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed August 2022
Tough start, worth it in the end
Once you get to know the system and have experience working in it, it adds a good flow to your working routine.
PROS- The fact that it can be customized to fit different purposes - you are able to create a Provet page for each clinic within your hospital where each one has it owns settings according to the need of the users. - That you can integrate your referrals straight into the software and send email replies through it without having to deal with a separate email. - You can continue to alter some parts of the software.
CONS- You need a lot of assistance/training when you start using the software, it's not logical to understand by itself. - Even though it's positive to be able to continue to adapt the software as you go along, it also makes it difficult for the users to keep up. - Online platform makes it vulnerable.
Reasons for switching to Provet Cloud
The manufacturers stopped updating the software.
Päivi
Veterinary, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Using Provet Cloud at Veterinary Clinic
Planning and updating work shifts is much more easier than earlier with Provet.Net. Payment options are better and more-sided than earlier with Provet.Net. Admin options are easy to use.
CONSSearch function should be more clear and quick. Also would be nice if Provet Cloud had more options to search. Also I'd like if the Appointment reason was connected to the group which covers the same kind of reasons so you'll not needed to write the reason manually. User quide is missing: I'D like to have for example pdf.manual available.
Reasons for switching to Provet Cloud
The whole organization started to use Provet Cloud so that we all have the same information available.
Vendor Response
Thank you for taking time to leave your review and suggestions. We are working on having a searchable online guide by 2Q2020 that should cover all of Provet Cloud's functions. With a software that has updates every month, you can imagine the task! But we have a team currently working on this, so hopefully we will have some good news soon! The Provet Cloud team
Replied December 2019
Jery
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Overall I have found this to be an excellent practice management software package.
I'm glad to report that we very happy to use and recommend Provet Cloud. First of all, having it based in the cloud, allowing access from any point and seamless updates, is a major plus over desk-based systems. The appearance on the screen is fresh, intuitive and user friendly. Features to communicate with the client work very well and we have received lots of positive feedback from clients particularly in relation to text confirmation and reminders of appointments. The support and backup has been very good. All issues have been dealt with professionally and quickly. The knowledge base was very useful for giving overall help when starting to use Provet Cloud. The in-app messenger provides instant access to support when needed and is a very easy and useful way to communicate. We have just moved from a paper-based system and are still learning how to best use the system but are very happy we made the right choice and that it has lot more to offer us as we get more familiar with it and as our practice grows. Price wise I think it represents exceptional value for money.
CONSVery little not to like about this package. There is not (yet) an app which could be used offline which would be very useful for the large animal section of the practice.
Vendor Response
Hi and thank you so much for the very kind review. We're glad that you're so happy with our software. You're going to be even more excited to know that we are releasing an app to be used offline very soon! It is in beta-testing at the moment, and we expect to be able to release it to the base by the first of the year. I think you'll like it just as much!
Replied November 2017
Marie
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2023
Review
Booking confirmation to patients gave less missed appointments. More flexible than our previous system though there are still some annoying bugs in the system which takes time to get solved.
PROSArticle management, booking of patients, lab integration
CONSThe new look implemented today, it's just a grey mass of text, this was not an improvment for the users. Colours hard to separate from each other the look almost the same. Stock management do not work properly wheen have two different sites. Scheduling when updates need to be done on existing schedule with bookings already done.
Reason for choosing Provet Cloud
Was recommended by VetFamily, bigger system which hopefully will improve over time
Reasons for switching to Provet Cloud
Trofast was going out of market and we needed a new system
Emily
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Din veterinär
Easy to use and several ways to same result
PROSEasy to use, easy integration, Like that I can use it on my Iphone
CONSThe cost and all the add ons that cost more
Reason for choosing Provet Cloud
Cheeper
Reasons for switching to Provet Cloud
Old system
Johanna
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2015
Very modern design, easy to use and works as well with iPad
I was looking for a software to start my practice with that would be portable and would work well with iPad as well. In a small animal clinic environment Provet Cloud works like a charm since every staff member can access the software and make notes for the patient seamlessly from their own devices at the same time. And the best thing is that I can easily use it during ambulatory practice in the field or home as well. It even works with iPhone if you for some reason don't happen to have your computer with you or run out of battery when on house call. The patients prescriptions and other papers can be easily printed wireless from your phone if needed. It takes a day or two to organize the software as you want it to be (save all the info) but after that it is very easy to use. I have used many different software and this is by far the "smartest" one. The design of the software is very modern and it pleases the eye as well. The best thing about this software was the possibility to communicate with the owners through the software. They can send you feedback and you can e-mail or text them (results, appointment times, invoice reminders, instructions...) straight from the patients own "chart" if you need to. Even though the customer service isn't needed that often when I had questions they were easily accessed via the software it self/e-mail or phone. And they sort the problem on the spot. So full 10 points to the customer service! They intoduce new features to the software all the time so I'm confident that in the near future the software is going to go from excellent to outstanding. I can really recommend this software for clinics as well as for vets who work from their cars in the field. Specially if you would like the software to work in a Mac/"touch screen environment" as well, this is a very good choice for you!
Shannon
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Prime
At the moment as a business we think this software is working brilliantly.
PROSI like how simple it is to use. I generally use this when typing clients notes, adding histories/lab results, booking appointments/repeat meds and pricing things up.
CONSI believe there are many other great features on this software that aren't really clearly available.
Vendor Response
Thank you for your kind review! So glad that you are enjoying using Provet Cloud and that it works well for your clinic! - Provet Cloud team
Replied April 2020
Susan
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Now live on the system and finding it better to use than first thought
It has many functions which most of are intuitive, and there is an easy flow to most of the system. the customer support is fairly quick to respond.
CONSso functions are not so obvious and there is too many different ways to achieve the same action. so for instance you can book an appointment at least 3 ways which can be confusing. and there is not user manual so it is user tested which I feel makes it less efficient as we do not see the whole potential of the system.
Vendor Response
Hi Susan, Thanks for the kind review. Glad to see that you are finding it easier to use now. We acknowledge that a user manual would be a good benefit to have. Remember that the Knowledge Base is online, although for the University, we are still in the process of developing features, and any manual published now would be quickly out of date! But there will be periodic uploads of guides on the new features as they come out. As you use the new system more, I am sure you will discover great ways to make it work for you. Thanks again for being a valued Provet Cloud family member! --Provet Cloud team
Replied January 2018
Linda
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Promising
The product is very promising and I believe it can and will take the market.
PROSIts flexibility and complex functionality, keeping future tech possibilities in mind.
CONSSome vital functions for this territory is missing. Understandably, it takes time to develop key features, but it could be a good idea to do deeper research prior to offering the product.
Vendor Response
Hi Linda, Thank you for your candid review. We are working hard to localise Provet Cloud for you, and we are seeing more and more progress each day. With the help of clinics such as yours, we looking forward to being the market leader in Sweden! Many thanks, The Provet Cloud team
Replied April 2019
Erik
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Like Provet Cloud alot
I havn´t comletely started with it. I will probably start within the next 2 weeks
PROSThe many aspects. I liked that one can set the price I bougt for and than figure out a price. Before I never knew that and I have been working as a veterinary surgeon for almost 20 years.
CONSWhen their is an invoice I wish one could use OCR -number to easier clear invoices. I would gladely pay for it
Reason for choosing Provet Cloud
I liked it and it hade almost what I wanted except OCR on invoices (Swedish thing)
Reasons for switching to Provet Cloud
Bcs they were going to close trofast down.
Vendor Response
Hi Dr. Ehnvall, we're glad that you are enjoying Provet Cloud, and as you work more and more with it, we're sure you'll find plenty more to rave about! We are looking into the OCR technology for the invoices and the best way to implement it. Please keep an eye out for out monthly newsletter to hear about new developments as they are released. The Provet Cloud team
Replied February 2020
Jess
Veterinary, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
Review of ProVet
It's improved efficiency of patient care
PROSEase of use, fast, customisation, access online
CONSThe layout on the screen is a bit too 'busy', would like to be able to customise the colours and format of the layout a bit more
Vendor Response
Hey Jess, Thanks so much for the review! As you well know, we'll continue to evolve Provet Cloud based on input from customers like you! We'll see what we can do about the layout as we move on. Thanks again! The Provet Cloud Team
Replied January 2019
Päivi
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2019
Provet Cloud
patient remission feedback e-mail system is good
CONSSetting up the business settings is very complicated. There are still many defects that make daily activities very difficult, many errors and the customer support is unable to give advise/help in these problems. Does not work with IDEXX external laboratories yet as the system is now under some changes.
Vendor Response
I'm sorry to hear that you've had a negative experience with Provet Cloud. We endeavor to be the best VPMS out on the market, and in your case, we have not been able to do that. I have forwarded this on to our customer care team to see what can be done to make it better for you. The Provet Cloud team
Replied December 2019
Serafima
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2019
Nice and Sleek Multipurpose Product
Easy to use, nice feedback system and pleasant aesthetic.
CONSCustomer management needs more improvement, categorization of clients would save a lot of time when performing accounting. Also schedule feature should be revised for easier and flexible use.
Vendor Response
Thank you for taking the time to review Provet Cloud. We appreciate the feedback and we have been making some changes to the scheduling module based on customer feedback. Please feel free to submit any ideas that you have -- we can't guarantee that they'll be developed, but we will certainly take a look at them! Welcome to the Provet Cloud family! The Provet Cloud team
Replied September 2019
stefania
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2019
nice but to be fixed
management of images of tc , x ray and ultrasound, medical records updating easy, no in the beginning, but easy. some problems with name of the owner of the bills if we change it.
PROSpossibility of customizing che medical part
CONSfixed bills, some errors in names and in importing exams and connecting with our laboratory machines
Vendor Response
Thank you for your candid reviews. We read every one and if you can please contact your support representative about the issue with the billing names, we'll have someone look into it. Again, thank you for taking the time to review Provet Cloud, and welcome to the family! The Provet Cloud team
Replied August 2019
Anna
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
From a laboratory worker...
Some problems when we searching for lab analysis. I'm working with the laboratory analysis and try to get it better.
PROSThat it is a lot of possibilities to get the software as we want it. Easy to fill in laboratory answers. I like that all analysis can go over automatically from the IDEXX system.
CONSSometimes many "clicks" to get to the right place....
Vendor Response
Hi Anna, Thank you for your lovely review! We are working on the clicks, and appreciate the feedback. Very happy that you find Provet Cloud to be so useful with your lab work. The Provet Cloud Team
Replied February 2019
Maria
Veterinary, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
Needs more working on
The look is neat and stylish. Medications can be clicked to the patient's papers easily.
CONSProvet.net was simpler, easier, this has a lot of clicking and scrolling.
Reasons for switching to Provet Cloud
No more updates to Provet Net.
Vendor Response
Thank you for taking the time to leave a review. Net and Cloud are two very different systems given the different platforms they run on. Hopefully you will find in time that Cloud's clicking and scrolling is intuitive and just as efficient as what you had in Provet Net. Welcome to the Cloud family! The Provet Cloud Team
Replied December 2019
Jon
Verified reviewer
Veterinary, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
New installation Provet large university hospital
Very good
PROSThe ability to continue to develop and enhance the software to mt our requirements moving forward
CONSSometimes workflow can be difficult to follow for the complex requirements moving between departments that we have
Vendor Response
Hi Jon, Thanks so much for your kind review. We are always in contact with the project to listen to the users and develop functions that will help your work flow more smoothly. Thanks for using Provet Cloud! The Provet Cloud Team
Replied January 2019
Dai
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Efficient, supportive and seamless transition from previous PMS
It does what it says on the tin, and more! Very easy to navigate throught the various pages and very easy to work through notes as a clinician. Staff very happy with the system as well - which makes for a happy boss.
CONSStruggling to find any. Nothing!
Vendor Response
Thank you so much for your positive review! We love to hear from happy bosses who have happy Provet Cloud users. Many thanks from the Provet Cloud team!
Replied July 2018
suzanne
Veterinary, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
First time user, easy to navigate
Easy to use, it's mostly been self explanatory to use. Has most function you would require, and if not it's easy to suggest improvements to the company which they will take on board and often implement.
CONSHard to think of negative points but guess having to use multiple tabs rather than easily being able to switch betwen client/patient info and appointment bookings. There may be ways around this but we haven't discovered them yet.
Vendor Response
Hi Suzanne, Thank you for taking the time to leave a review. We appreciate the compliments, and will take a look at your comment about using tabs. We are constantly developing Provet Cloud based on feedback to provide the best practice management software for clinics and hospitals the world over. Welcome to the Provet Cloud family! The Provet Cloud team
Replied August 2019
Jutta
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2019
Using Provet Cloud
Provet Cloud is primary made for small animal clinics, what's harmful. I have asked some modifications, but at least yet they had happened.
PROSI like most that I can send files via email.
CONSLeast I like that software is often slow.
Vendor Response
Thank you very much for your review.We're always working on ways to make Provet Cloud work more efficiently and performance is something we aim to improve further upon.
Replied July 2019
AlphaVet
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
provet cloud
provet cloud is easy to use. whenever i encounter problem, help is always there.
CONSthere is no clinical template in english language.
Vendor Response
Thanks for your kind review. The text templates are personalised by the clinic. Please reach out to your support representative on more information about the templates. Thank you again, and welcome to the Provet Cloud family!
Replied August 2019
Lisa
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
User review
Very good team to deal with
PROSEasy to work with Intuitive Cloud based
CONSNo integration with Sage or with the whole seller NVS
Vendor Response
Lisa, thank you very much for taking the time to give us a review. We appreciate your suggestions, and integrations with accounting software is on the horizon! Thank you for being our customer! The Provet Cloud Team
Replied September 2018
Gail
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Excellent system
We are using the system for a hydrotherapy and rehab unit but have found the system great for us for consultation notes and updates
PROSFairly easy to work out how to use without instruction
Vendor Response
Very good to hear your feedback, thank you for it! We're happy to hear, that the Provet Cloud suits well for the hydrotherapy as well!
Replied March 2017
Marta
Veterinary, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Excellent customer service
I am extremely impressed with the customer service. I have emailed them many times asking different questions and they have replied very quick and always extremely helpful.
CONSIt is the first time I have any software. At the beginning I didn't find it very straight-forward, but the more I use it, the easier it becomes.
Vendor Response
Hi Marta, Again, thank you so much for your review. We agree that our customer support team is one of the best! Please feel free to reach out to them if you have any questions! The Provet Cloud team
Replied August 2018