Revel Software


 

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS, as well as integrated inventory management, customer management and social media management.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks are also available.

 

Revel - iPad POS
 
  • Revel - iPad POS
    iPad POS
  • Revel - Ordering
    Ordering
  • Revel - Check out
    Check out
Supported Operating System(s):
Web browser (OS agnostic)

172 Reviews of Revel

 

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Software Advice Reviews (138)
More Reviews (34)

Showing 1-20 of 138

Jerry from The Dirty Truth
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Exasperating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support is hopeless
STAY AWAY!!!

Pros

Seemingly simple and intuitive restaurant platform was the draw but it's more style than substance !!

Cons

The devil is in the details. The presentation of the product and the sales rep was convincingly presented. SUPPORT IS OUTSOURCED. We never got our system to work and after hours on the phone. It's a "cloud based " system and so is the support!

Review Source
 
 

Julie from The Kasilof Handyman Store
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall an excellent priduct for a small to medium size business.

Pros

I have had nothing but great experiences when dealing with this product. Very easy to use and understand.

Cons

It’s a little bit cumbersome to print shelf tag labels. Label printer works great (additional purchase) but there’s a lot of clicks to make it work.

Review Source
 
 

khalid from wtfexp
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

product is great, customer service isnt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does exactly what it needs to do. Comes with some great features and some features I still don't know how to use

Cons

Any time I've had an issue customer service has been terrible. teir 1 support is a complete waste of time, I wish they'd just transfer you right over. and then even when they do transfer it depends on who answers the phone for how long the phone call would last.

Review Source
 
 

Paul from D. Brian's Deli Corp
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

18 months in and still a grin!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to play around with things and tweak as much as I can. The backend is robust enough for my needs.

Cons

The Kiosk workflow needs some work and the standard stand design is kind of dated. I would like to hide the cords better.

Review Source
 
 

Michael from Duke's Southern Table
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Feature Rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The standard reporting and custom reports are great. These reports give you all the information you need to be able to effectively oversee and run your business

Cons

Mobile access should be free or at least a one-time fee. Revel currently charges a per user fee for mobile access on their app.

Review Source
 
 

Clarice from CCHRIST BOOKS
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A Nightmare...probably a good product but will take you almost a year to learn it.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Once we were able to talk to tier two people, things improved.

Pros

Lots of good reports ... if you finally figure out how to get to them.
Till is good. Lots of info in "University" must read it two or three times before it makes sense.

Cons

Labor intensive, requires many many steps to accomplish one thing. Has left our accounting in shambles
Unforgivable i.e If you make a mistake in entering purchase order, you can't fix it . It just stays there forever
"Integrate with QB' ... does not fully integrate...i.e does not integrate line for line
First Tier support only repeats what you tell them is the problem, no fixes
Took two weeks to get the wiring set up right d/t false directions from support
Has "Chat" but nobody chats... just refers you to something else

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: November 2017

November 2017

 

Hi Clarice,

I am sorry to hear that you have had some trouble learning Revel. Our platform is pretty robust and can definitely take some time to learn since there are over 500 settings to allow you to customize your point of sale. We highly recommend working with an account manager to optimize your setup and to help you achieve your overall business goals. That said, your feedback is being heard and appreciated.

In terms of editing Purchase Orders in Revel, POs are editable until they are Saved and Finalized - once you Finalize a PO, you cannot go back in and edit that PO, which is why the system asks you if you are sure you would like to Finalize. We do this, to provide peace of mind and safeguard you against behavior that could be flagged in an audit or employee theft.

There are definitely some language differences between QuickBooks Desktop/POS and Revel's integration. There are many unique properties in both platforms which can take some time to fully design, develop, test, and, then, implement. We are always open to feedback about specific features that are needed or functionality that could be improved! Please feel free to email your suggestions to me at community@revelsystems.com. Happy to set up some time to chat.

Best Regards,
Sarah at Revel

 
 

Chad from Il Pane Wood Fired Pizzeria
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Superbly robust POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the owner of a small restaurant, it was important for us to find a system that met our needs without breaking the bank. Revel’s powerful system has a great front end, but it’s he back end management tools that make it shine. The powerful reporting is unlike anything else we’ve used. The employee, inventory and time management systems kill the competition. Overall, we’ve been extremely happy with Revel!

Pros

Superior customer service. Powerful backend management system. Easy to use front end system. Impressive customization.

Cons

The only con is the monthly fee. Although pricey, the bang for your buck at the end of the month is worth it.

Review Source
 
 

Justin from High Caliber Weapons Detailing LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Revel offers the best value for POS system to entrepreneurs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

High Caliber Weapons Detailing LLC endorses the Revel POS product and is extremely satisfied with the customer service!

Pros

What I like the most is the customer support that we have received that may seem menial in retrospect, but when you are having issues that need to be corrected immediately the ease at which Revel support has either explained the issue or outright guided us to fix it has been amazing. Some of the best customer service I have ever experienced.

Cons

There are a girth of options on the back end that can at times be difficult to navigate and recall. Most of this is a non-issue because support will walk you through any questions or issues and offer succinct explanations that make many of the settings "set and forget."

Review Source
 
 

Matt from Mr. Big Guns LLC
Specialty: Guns & tactical gear
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Total Disappoinment

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Pros

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Cons

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

Review Source
 
 

Shawna from The Rack
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Ease of operation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to maneuver. Everything is pretty self-explanatory. Teaching my employees to use it was pretty simple.

Cons

Costumer service could be better. I have emailed a couple times and it has taken days to have those emails answered.

Review Source
 
 

Jim from ND Events
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Excellent System that Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation.

Pros

Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases.

Cons

You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system.

Review Source
 
 

Nathan from Why Not Books?
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Revel for Retail Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use, very flexible, and meets all my needs. I like that I can program it to do what I want it to. Additionally, it has very useful and easy to find and read reports.

Cons

Start up costs can be a little pricey for a new business on a limited budget. Month to month costs are very reasonable.

Review Source
 
 

Christina from The Myers Clinic
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Worthy of review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we have been very impressed with the Revel platform and it has enhanced our business and enabled us to grow at a rapid rate.

Pros

Revel offers a simple and easy to use graphic user interface. Training time is very minimal and the IPad platform is very reliable.

Cons

Service calls are prompt and issues are generally resolved. Only complaint would be the software they use to manage the service calls

Review Source
 
 

Dave from Caribbean Corner
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Revel Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Revel very good system, works well for us. Would recommend. Support very good too. Thanks.

Pros

Ease of use and flexibility. Very reliable and customers also like it. Can make changes to system on my own.

Cons

Sometimes difficult to match up specific menu changes to system, so we have to create "patches" to make work. But it does work.

Review Source
 
 

James from Madison Kitchen
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Proud Early Adpoter of Revel Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I expand, Revel will come with me!

Pros

Infiniately customizable, iPad functionality with low profile, always improving features. Improved cusomter support.

Cons

Sometimes automatic updates move icons and cause a bit of disruption. Updates don’t always have features benefitial to you, so check before installing.

Review Source
 
 

Leah from Goose Bay Marina and Campground
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simplified Our Work Flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are so many pros, here is a list of some of them: Inventory Tracking, Variable Pricing, QuickBooks Integration, Accurate Accounting...

Cons

Learning curve for connecting accounts for QuickBooks, more videos would be great, but customer service helps a lot with this.

Review Source
 
 

Joshua from Roscoe Dairy Queen
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Revel Systems are intuitive, easy to use, and supported by a relatively flexible customer service team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the intuitive functionality and the breadth of options for a point-of-sale system. While it is not necessarily the most chain-friendly system, it is flexible enough and would probably be ideal for an independent company.

Cons

It is not as adaptable for very specific systems (like for a chain restaurant), and sometimes the customer service is contracted out to people who are not primary English speakers, which makes it more difficult to resolve problems (though their expertise is sufficient and oftentimes very good).

Review Source
 
 

Thomas from Gigi's Cupcakes USA
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Our Revel POS system exceeds our expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The phone-in Support and Text chat are helpful and accurate with assistance 24 hours a day.

Pros

It is a very good value for the money and the Support Staff is on top of their game. The Revel platform works well overall throughout iPad and desktop backup. For our application, it has excellent inventory tracking, product tracking and sales summary modes. It has 24 batch processing of credit card orders, or this can be performed manually.

Cons

I would like the ability to select a back ground picture or background color with font size and color, on the iPad POS.

Review Source
 
 

Blake from El Libre
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have impeccable customer support. The analytics provide all of the relevant and detailed data to manage your business finances. It’s very user friendly..

Cons

The mobile site doesn’t work well and the app has an extra monthly charge per month. Otherwise, I haven’t had any negative experiences.

Review Source
 
 

Jesse from NW Scuba LLC
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend the Revel system in conjunction with Quick Books.

Pros

It meets my business needs, and the customer service is excellent! The easy learning curve is great for new employees.

Cons

It doesn't have certain features a specialty shop like mine could use. For example: I have a service department, so work orders would be awesome, I have a rental department, so rental reservations would be cool, and I have a travel department, so a booking feature would be awesome. I do work arounds, but it would be nice to have it all run through my point of sale.

Review Source
 
 
 
Showing 1-20 of 34

Thomas from MEAT Eatery And Taproom
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a learning experience for sure.

Pros

Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2017

November 2017

 

Hi Thomas,

I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated.

Regards,
Sarah at Revel

 

Charley from We Olive, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Overall worth the sticker shock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Pros

It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons

The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2017

October 2017

 

Hi Charley,

Thank you so much for the great feedback! Glad to hear you are a happy customer :)

Cheers,
Sarah at Revel

 

timothy from Monkey Business Paddle Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Poor billing practices after cancellation requested

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Pros

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2017

October 2017

 

Hi Timothy,

I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers.

Regards,
Sarah, Community Manager at Revel

 

Shelby from Bush's Chicken
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Elegant, simple, very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons

One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Shelby,

Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality.

I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge.

Thank you, again!
Cheers,
Sarah at Revel

 

Greg from Malawi's Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best SMB point-of-sale for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Pros

It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons

Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Greg,

Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;)

Thank you again!
Cheers,
Sarah at Revel

 

Chris from Mike's Corner Deli
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Tons of customizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

 

Kim from Teed Sales LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

An affordable POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Pros

Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons

It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hi Kim,

What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release.

Thank you, again!
Cheers,
Sarah, Community Manager at Revel

 

Belen from Popbar Panama
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

extremely helpfull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easier to use than others

Pros

This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons

I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hi Belen,

Thank you so much for the 5-stars! We would definitely like to offer Spanish capability and Support in the future and your input is appreciated.

Cheers,
Sarah, Community Manager at Revel

 

Jaosn from cobble creek group
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Run... You have been warned!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i will never recommend this product!

Pros

There are zero pros about this system and about this company! Their sales people lie and the system doesn't do what they say it will and never credit for their mistakes! We hired an attorney, contacted our bank to chargeback and turned them over to our state attorney general!

Cons

Their entire company is a con! You have been warned to find a more friendly service provider. Revel is a low low tier pos system!

Review Source: Capterra
 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy transition, easy to use, easy to modify.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easier tracking of everything I need, easier to modify and easier to teach to the end user.

Pros

Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere.

Cons

Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hello Michael,

Thank you for the high rating! Your feedback is much appreciated.

I do understand that having to be closed for updating the POS can be challenging. You are able to remotely push changes to the POS. However, for updates to the Revel application, the iPads do need to power down and restart like most web-based applications. Ultimately, your POS is more secure because of it!

Thank you again for the review!
Cheers,
Sarah, Community Manager at Revel

 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy and pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Great reporting. Easier to make changes. Cloud based.

Pros

Everything is built in. Easy to get help, and very responsive. Always adding new features. Great reportingnoptions

Cons

Updates can be cumbersome to do, certain features do not work as the description leads you to think it will.

Review Source: Capterra
 

Robin from Manhattan Center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellency In Bringing Latest Technology to User Friendly POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Higher sales revenues since we implemented Revel System. Both Front end and back end staff enjoys the ease of operations and timely reports.

Pros

Effectively Revel System has increased our sales revenue figure over 20%
Superior 24/7 Support
Easy to deploy. We have 24 mobile stations and using Revel System make it possible to reconfiguration locations as needed.
Fast Transaction Time
Real Time Monitoring for back office staffs
Very User Friendly, make training very fast

Cons

The only downside is that perhaps the app can be on Android platform also?
Otherwise, so far we have been very satisfied with the system.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: June 2017

June 2017

 

Hi Robin,

Wow this is great feedback! Thank you so much for taking the time to share on Capterra.

Cheers,
Sarah, Community Manager at Revel

 

Jennifer from Redtail Aviation
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Wrong decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.

Pros

In theory, it would be awesome, but we needed reality and it's miserable.

Cons

Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

Advice to Others

Don't get it until they make some serious improvements to this software.

Review Source: Capterra
 

Shawn from Red House Advertising and Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

REVEL Systems Failed My Client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am hoping to resolve the current issue between Revel and the organization Rethreaded. This nonprofit made a calculated move to switch to Revel with promises your sales team was unable to deliver. I hope, for the future of Rethreaded and Revel, that this matter can be resolved. I would truly like to turn this into a beautiful PR story and not PR nightmare.

Back in August, after a meeting with Rethreaded concerning their POS and CRM needs, I contacted QuickBooks looking for an integrated system to work with QuickBooks, while serving as a POS, and an ecommerce solution. QuickBooks suggested Revel be the solution to meet Rethreaded’s needs and believed because of Rethreaded’s nonprofit mission, working directly with Revel would prove to be a great fit.

When I first contacted QuickBooks about their system options, they gave a quote to me which I shared with Revel. I asked for Revel to match or beat that quote. I was assured it could be done. I reached out to Revel looking to discuss my project and was connected with a sales representative. I explained to him what my most important needs were and forwarded him the quote from QuickBooks. These needs were clearly explained to be: complete integration to QuickBooks with the ability to track multiples sales channels (retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce) with a total of 9 POS systems with one being stationary and eight working in a retail environment, the option to go off-site and ring up transactions via the Verizon mobile network, tracking inventory to the ‘ingredient’ level, and a CRM system that would allow us to track a person from becoming a customer and also be potentially a volunteer, donor, vendor, or employee. This was key – tracking the same person and marketed to in each role specifically. I also soon found out the promise of different sales channels would be a sticking point in Rethreaded’s relationship with Revel.

The sales rep informed me that he was at the annual Revel Conference and would work directly with his supervisor to create a solution package that would fit my needs. I was always clear with them about Rethreaded and in an email on September 9th, “Allow me to put it like this, the reason we would agree to pay for you to install the system is my client felt like you cared about them and to create an amazing PR story for our local news (which has already agreed to cover the story).”

Revel promised to exceed our expectations. After several weeks of going back and forth with questions and concerns regarding the Revel platform meeting all of our needs, they shared with us that Revel would be able to exceed all of our requirements. Furthermore, they shared that if we switched to Intuit credit card processing, Rethreaded would qualify for a rebate through Intuit that would cover almost half of our Revel conversion costs. On September 12th, He emailed me the Terms and Conditions of the Intuit Cash Back Offer. We went back and forth throughout the month of September concerning pricing, even though I was originally told my quote from Intuit could be met. I even went as far to pass along monthly invoice sent to Rethreaded. Rethreaded wanted to switch their system for improved features at a fair cost because of their nonprofit status.

Revel seemed like a company full of solutions. Another solution presented was in the installation of the system. After they expressed to me that Revel was the number one POS system in retail locations, together we, saw the opportunity to train Rethreaded survivors to become experts on Revel’s front-end management system. This would allow them to further grow their career skill set and offer a better future. This was a key selling point of going with Revel, rather than building a proprietary system.

Even terminology started changing. It is important to note that during the sales process, I kept referring to our POS systems as individual POS systems. He kept referring to them as order takers. My response was I am not looking at order takers but a POS system. He indicated that an order taker and a POS were the same system. The truth that came out was the systems were in fact different. In text message conversations and phone conversations, I kept redirecting Justin to understand that we wanted one stationary POS and eight mobile POS, the contract kept changing with me needing to clarify again and again. He quoted the entire package, including cases, and when I started reading the specifics I noticed cases were missing. He then reverted it back to the original, if I had been diligent my client would have suffered.

I was led to believe that I would save time, effort, and money if I hired Revel for the installation and training. Furthermore, he informed me that it would be much easier if we paid an additional fee to have Revel do the complete install and training. They proposed that it would save time on the install which would reduce my budget cost and that by being trained by a Revel professional, the Rethreaded organization would have the ability to go live the same day. To conclude our sales process, the final step was the approval by the executive board of Rethreaded. The board requested a meeting with Revel’s representatives, in which they would give a complete demo and answer questions/concerns about Rethreaded’s workflow and Revel’s ability to meet those needs.

During that call, we went through a number of questions. I left the meeting feeling confident and even emailed them after the meeting saying, “I feel the meeting was very productive and answered all of Rethreaded’s questions…”
The Board meeting with them supposedly answered our questions. Here are some issues we went through during the meeting: Jason asked if Revel would be able to group products into either sales channels or product groups. He responded that, yes, Revel supports this with the option to build classes of people to make everything more specific. He further stated that automated reports would be emailed daily with the ability to track by sales channel and product group. The sales channels were defined as retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce. We were also informed that commissions could be recorded on a transaction by transaction basis driven by who was logged into the device. Retail channels for Rethreaded were discussed. Once again (and without any reference to a price change), myself and he with the Board were assured a wholesale, retail, home channel, and any other sales channel would be possible. We were told directly by him that the person ringing in a transaction would simply need to login by event type. These tasks can only be achieved by having multiple establishments which equates to your Enterprise package. This price difference was never discussed. We were led to believe it was all included in what we were getting.

Customer tracking translates to funding for Rethreaded. As mentioned earlier, Jason and the Board were also adamant that customers needed to be categorized properly. Rethreaded needed to assign customers to the right categories. Often the same person belongs to multiple groups whether they be a customer, volunteer, employee, or a donor. If not, the cost of switching systems would not provide enough return on investment to Rethreaded. As a nonprofit, every single dollar they make can be directly translated to getting women out of sex trafficking. For some clients what may be a lost sale or commission to Rethreaded could mean a lost opportunity to employ another woman or help a person get out of the trade.

Rethreaded was never made aware of the additional costs of an Enterprise system. Finally, they led us to believe these capabilities were in the package we were purchasing and never indicating there would be an additional cost beyond the initial installation. The entire call led us to believe that the Revel representative coming to the training would teach us the CRM. Jason asked about the ability to scan barcodes, he responded that the M-Tab reader had the Bluetooth scanning capability built-in. Upon receiving the M-Tab scanner, we were sent scanners that did not have the built-in capability for barcode reading. **Simply put, this was one of many times your company dropped the ball.**

I was led to believe the Revel Training Expert would be my answer to every installation and training concern. His overall answer to getting everything setup the way we asked was, “That is why you are hiring the Revel expert for training.” Myself, the CEO of my company, the Board all believed that the Revel Installation would be the situation where all of our issues were solved. If it fell under the umbrella of installation or training, the on-site Revel installer would handle all of the setup issues. After that meeting, Rethreaded and I had complete confidence that Revel was the solution for us. We went into the final approvals of hardware and service packages. During this time of looking at the hardware, Justin had failed to include all items that were originally quoted to us by QuickBooks. When He sent over the final quote, he had removed several of the M-tab readers and cases. In our email on September 28th, he acknowledged his mistake and included the missing hardware. During our sales process, several times, I had to point he back to our first conversation and the quote I originally sent from QuickBooks. Throughout the process, it seemed like he was trying to upcharge me past what I had been originally quoted. (On a personal level I appreciated the true care extended to us during Hurricane Matthew as the path of the hurricane went right through Jacksonville).

It was only my diligence on pricing that saved Rethreaded, a nonprofit organization, unwarranted expenses. When I received the final quote on September 28th, I directly asked him how much the shipping costs would be and made him aware again that Rethreaded was a nonprofit business that is not charged tax. He responded that shipping would be high. I expressed this was a high price but recognized the necessity of accepting. I found out days later that Revel had charged me the tax and clumped it into one fee as a shipping fee. Once it was discovered, I was credited back the taxable fees (after several emails) and I was charged the correct shipping amount. **Once again, this shows your company trying to make another dollar and dropping the ball.**

The onboarding process was not made clear. Upon signing our agreements, I received an avalanche of emails for an onboarding process. After reviewing the avalanche of emails, I sent him an email and spoke with him on or about October 18th, stating that if I followed everything requested in the emails for onboarding, then I saw no need for Revel to come and do the install and wanted to go about getting a refund for the installation and training as I felt I could do it myself. I requested a documentation that clearly outlined what came with the install, I did not receive this for two days. I also requested a meeting with them regarding cancelling the install and getting a refund. During that call, I was informed by them to do my best in completing the initial 8 steps of the onboarding. Anything else, I was assured would be completed by Revel’s installation team. They assured me the best option was to have an installer from the Revel team come out and still save me the headache the install.

I was sent the wrong routers and also iPad minis which I had to ship at my cost. Once I got the equipment, he also contacted me to inform me that he realized that the network routers he originally sent to run our Revel system was not adequate to run our Revel system. Having to send additional equipment **Once again dropping the ball showing another mistake that was made by your sales team.**

Rodrigo was essential in assisting with installation, yet he still couldn’t meet the promised timeline. In addition to the training, I once again brought up my concern about creating the sales order process, the ingredients, and how that would be set up as well as the CRM. I was reassured that the Revel training and installation team would handle all of that and do a superior job. Upon the day of installation, I had the privilege of meeting with Rodrigo and quickly discovering that if I had done the whole onboard process that my system would have already been set up and the only thing he would have had to do is train me. Instead of doing the entire process, I was assured by them to relax and the day of the install would go smoothly.

On the day of the install this was quickly found not to be true. After going through the install with Rodrigo, it confirmed that if I had done the entire onboarding process I would have not have needed to pay for the install or training. Furthermore, after working throughout the day with Rodrigo, at several different points of the install, he informed us that Revel would not be able to do key functionality that we had requested – like sales channels. He stated that we would have to have additional establishments and I would need to talk with my sales reps about how to activate those establishments. This was the main reason we selected Revel and decided to change systems at all.

Upon receiving the hardware, I left everything in the box for the day of the install. I only pulled out the main iPad so I could complete the minimum necessary steps for onboarding advised by them. The day of the install, I brought the equipment and Rodrigo opened the box. Rodrigo led me to believe we were given one extra M-tab and case.TI informed him of the extra equipment only to be told by Rodrigo later, that he had made a mistake, it was not extra equipment. It was the actual M-tab and case that would hold the iPad currently running Rethreaded’s current POS system, Vend. Rodrigo can confirm that I had no extra equipment so at this point in time, we demand that invoice #210571 for immediately removed from our account. During the day of the install, all we could accomplish was the install and a 50% training on the backend. Nothing was trained on the front end, nor was the system able to go live as promised during the whole sales process. **Once again dropping the ball showing another mistake of your sales team.**

The webinar training provided by Rodrigo should not be charged to my account. Rodrigo went over and beyond trying to resolve all of the issues that the sales reps had created. I am grateful for his offer and kindness but it still did not meet what was offered/promised during the sales process. In addition, Rodrigo did a front-end training via webinar which we documented and used to create a custom training document for Rethreaded [click the link for the document]. This webinar training should not be a charged as a part of the install and training because this is offered for free to anyone signing up for Revel (as it was not done at Rethreaded’s location).

When I returned hardware sent to me, I did not receive the refund in a timely manner. I still don’t have the money back. He sent us the incorrect iPad Minis. He was completely aware and directly told that these iPads would need mobile data capability, preferably with Verizon capability. Instead he sent us the Wi-Fi only iPad Minis. In the replacement process of the iPad Minis, he requested for us to return the wrong ones and that I would be charged for the new ones in the meantime. I hesitated to do this because I felt that there was no need for the duplicate charge. I paid out of my own pocket to ship it, expedite it, insure it, and for signature confirmation. Upon delivery, I did not receive the refund as promised.

In fact, the refund only started because I followed through on tracking and determined the package had been delivered. Your company signed for the unopened products on November 9th. On November 17th, I was told by him that we would get our refund in three to five days. By November 25th, I had been handed off to a brand-new person who was then telling me I would need to wait an additional 3-5 business days. I escalated the issue with my bank and they gave Revel a full week to resolve the matter. As of today, the matter has yet to be resolved.**Someone dropped the ball on this one.**

QuickBooks ProAdvisors could not perform what was promised to be by Revel. Meaning, what I was promised was not possible. After the install and training was complete, I contacted my sales rep asking him about setting up additional establishments or how to clearly define my sales channels. My exact words as of November 15th were “I shared my concerns several times during the sales processes that Revel sounded good but I was very concerned that it wouldn’t be able to be configured to our needs…only to have every objective overcome by him or yourself reassuring me Revel was the answer for our needs.”
Rethreaded never would have switched if different sales channels weren’t included. I was informed by both of them that my QuickBooks expert would have to configure that on the QuickBooks side. I hired QuickBooks Certified professional and ProAdvisor. During her time of setting up the proper mapping for QuickBooks, she clearly shared with me that there is no way to set up sales channels because there were no sales channels set up by Revel as originally requested. He directed us to work directly with Revel’s QuickBooks specialist. We tried for several hours while my own expert was on site and working with Revel’s team – with no success. At that point, I needed to confirm my beliefs that the only way that the sales channels could be created is through establishments. Establishments are only offered in the Enterprise package.

An additional QuickBooks ProAdvisor confirmed Revel could not deliver as promised without a considerable price hike. To confirm I had set up everything properly and integrated Revel, we contacted advanced QuickBooks ProAdvisor and Certified Revel POS Consultant. He confirmed that I was completely correct and that the only way I could establish sales channels were through additional establishments and that yes this was an Enterprise feature. He agreed this should not be an enterprise feature considering this is the same business, same tax ID, and same entity just to be able to track all of the sales channels. I shared all of the details I had gone through with the sales process as well as what the installation was to do, he then advised me that I was completely on the right track and this wasn’t the first time he had seen a Revel install go the wrong direction because of the sales rep giving misleading information.

Rethreaded was misled during the sales process. Upon confirming my discovery, I reached out to them to bring it to their attention that I had been misled during the sales process and that I confidently believe Revel should provide the enterprise service offering at no additional cost. I believe a number of mistakes were made by him, not because of his abilities as a sales person, but because of his inexperience with your product. When these mistakes were detected, he backpedaled on his terms. The only reason I continue to work through this process is because his ability as a sales representative has been phenomenal. He was a sales representative that didn’t understand this product and had a pushy sales manager, like a used car salesman, leading him in the wrong direction.

I would like to offer the following solution to this issue: I can reconcile this issue right away, as long as M-tab scanners can be exchanged for a Bluetooth capable option and Rethreaded is offered 18 months of the Enterprise plan. I formally request that for the life of the 18-month contract, that the enterprise functionality, or the ability to add additional establishments, is given to Rethreaded at no additional costs – under the condition that it is still run under the same tax ID and reseller’s certificate. This would not be a condition if Rethreaded opened an additional sales location. I request CEO of Reve to meet with the women of Rethreaded either in person or via video chat to speak about the trials, tribulations, and successes of being a woman-owned business and the success she’s had in the past three years. All would be to give hope to the survivors that they can achieve whatever their hopes or dreams may be. As mentioned many times via email and by phone, Revel was of great interest to us not only for their product offerings but for their woman-owned business status. This serves as an inspiration for Rethreaded’s survivors. I know this would be an advantageous meeting for both Rethreaded and Revel.

In the event that my request cannot be met, we would like a full refund for every penny spent with Revel to include: hardware, software, training, installation, shipping, and any additional fees incurred by my company of loss of time or efforts.

REVEL HAS FAILED TO AGRRE TO FAIR TERMS AND NOW WON"T ACCEPT A REFUND. Keep in mind Revel dragged out the 30 day refund period to defraud be out of the ability to exercise my right to a refund.

Pros

There aren't any pros.

Cons

Misleading sales and lack of customer service.

Review Source: GetApp
 

Claire from The Granola Bar
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Revel as our point of sales system at the restaurant I work in. After switching to revel from a previous program, I was immediately pleased with how easy and intuitive the program is. Splitting checks is extremely easy to do, no matter how many you have to split it into. This was not the case with our old program. It allows the ability to color code categories and even put an image on a button. Another excellent feature is that servers cannot swipe a card or cash out a bill that is not under their name. This eliminates report mix-ups and the hassle of having to calculate how much of another server's tips you ended up with and owe back to them because it can't happen. Overall, Revel was an excellent upgrade and continues to be an excellent program.

Pros

How intuitive and easy to use it is

Cons

Doesn't calculate tip percentages

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: January 2017

January 2017

 

Hello Claire,

What awesome feedback! Thank you so much for taking the time to share your experience!

I will contact you directly to learn more about your suggestions for how we can better handle tip percentages.

Again, much appreciated.
Cheers,
Sarah, Community Manager at Revel Systems

 

Emma from Taylor Street Baristas

November 2016

November 2016

Good - but has great mobile app partner in PepperHQ

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Revel itself is a solid system, but it was not until we integrated it with a mobile app platform (one of their partners, who seem to only work with Revel) that we really started to get a return on investment from the Revel system. The two systems work brilliantly together and have transformed not only the customer experience, but also our operational efficiency. Revel itself is only part of the solution, Pepper HQ - check them out at http://pepperhq.com - is the key to unlocking the value and extending the features within Revel and I think Revel have been very clever getting these guys to partner with them - massive advantage over any other EPOS provider.

Pros

as I said the best thing out the solution is that it integrates so well with our mobile app from Pepper http://pepperhq.com

Cons

not the greatest support; people seem to leave the company all the time...

Advice to Others

I don't like the fact that they charge an API charge to integrate with the app

Review Source: Capterra
 

Brittany from Fleisher's Craft Butchery

November 2016

November 2016

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it for transactions in our retail shops. I love the ease of looking up sales data. I use this for predictive sales of products for the upcoming year.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2016

November 2016

 

Hi Brittany,

This is great feedback! Thank you so much for your review.

Cheers,
Sarah, Community Manager, Revel Systems

 

Jake from Accounting in Motion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

A Powerful POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Revel system is everything you need in an iPad POS. It is loaded with options and functionality for use in several industries (what else do you expect from the POS partner of Intuit's Quickbooks?). From restaurants to retail, Revel is completely customizable to handle all forms of sales tax, eat-in tables, retail categories, reporting, and even integrates with other software like Quickbooks Online.

While the integration with Quickbooks Online is helpful, there are a few ways it can provide unnecessary challenges (like in how it moves inventory to cost of goods sold), how it handles refunds and multi-day transactions. There are a couple settings in Quickbooks that will help maximize the potential of Revel, so make sure you get help with setup at the beginning.

Overall, if you like flexibility, Revel would be a great choice for an iPad POS.

Pros

The functionality and flexibility is great. I love that almost everything can be customized according to the preferences and needs of the business owner and his processes.

Cons

The way the integration works with QBO takes some getting used to, but it is not a deal breaker.

Advice to Others

Get some help on setup - that is the most crucial part of an accurate POS. Then, be consistent in how you use it.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2016

November 2016

 

Hi Jake,

This is great feedback to hear on our QuickBooks Integration. Thank you for taking the time to share on Capterra!

Cheers,
Sarah, Community Manager, Revel Systems

 

Jeremiah from Essential Foods
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Essential Foods Review of Revel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many things need impprovment but overall a good system. Things to improve on... Inventory, Need a sperate app on Ipad to help take Phisicall inventory. Back side functuanilty needs improvement, too many steps to add products make availble that when you add a product you can do everyting in one step instead of saving and ving to next step and again and again! more tutorials on bulding recipies and buding inventory on restaurant side. Scheduling, Being able to have set shift blocks would help in the scheduling. Better personalized service. our local installer who is supposed to be our problem solver (David Bovenkamp) is not at all helpfull and very hard to get in touch with. Need support that is easily reached and can trouble shoot us quickly. MORE TRANING ON INSTALL!!!!! we have struggled learning ourselves how to build products and menus.! If all functuallity worked smoothly It would be completly worth the value. as of right now the smothness of everything makes it not worth the value

Pros

Front End very user firendly

Cons

Backend lacking and functunallity needs imporvment

Advice to Others

Take your Time when Setting things up will save you in the long run

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2016

October 2016

 

Hello Jeremiah,

Thank you for the feedback and suggestions around inventory. To clarify, your "local installer" is just that - they install your system and get your business up and running. Our Support is available to you 24/7 and they are happy to walk you through building products and menus -- of course it's important to set aside time for that call. With any new system, it's important to give yourself time to discover how to get the most out of the platform.
Thank you again for sharing your feedback with us.
Regards,
Sarah, Community Manager, Revel Systems

 

Margaret from Bahama Buck's
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

So happy with our Revel experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switched from another system to Revel. Has taken some learning, but so much happier with our Revel system. The customer support has been fantastic! The techs are very patient & kind, the follow through complete, and they're very patient with walking me through any updates or changes I've needed to complete. The only thing I regret is that I took so long to switch over.

Pros

The support team rocks

Cons

Not a mac user, so having to learn to use apple products

Advice to Others

Like with any system, the set up is a bit time-consuming, but once things are in place, it's a breeze

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2016

October 2016

 

Hi Margaret,

We're so glad to hear that Revel POS is working well for Bahama Bucks. Awesome feedback - thank you!

Cheers,
Sarah, Community Manager, Revel Systems