Revel Software


 

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS, as well as integrated inventory management, customer management and social media management.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks are also available.

 

Revel - iPad POS
 
  • Revel - iPad POS
    iPad POS
  • Revel - Ordering
    Ordering
  • Revel - Check out
    Check out
Supported Operating System(s):
Web browser (OS agnostic)

242 Reviews of Revel

 

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Software Advice Reviews (194)
More Reviews (48)

Showing 1-20 of 194

Sonam from TSYS
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

A POS with ultimate security

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a high quality POS platform. It takes very few time in processing. It has ultimate security features.

Cons

Processing time can be reduce more. Though it is easy to use but can be add more features for easy customer access.

Review Source
 
 

Stephen from Barnyard
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Key tool for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Multiple levels of POS customization on the front and back end. In addition, there are multiple levels of support for the company. They truly care about your business.

Cons

Inventory app requires three employees for Cycle counts. As a small business owner it would be nice if I could upload my current inventory counts and conduct Cycle counts without having three rolls assigned.

Review Source
 
 

Leah from Goose Bay Marina and Campground
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Works Well for our Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Revel is a good company. We are a small convenience store at a marina and campground and they are working well for us. One of the reasons we went with Revel is because they have teamed up with Shell Corp. to create an integration for fuel pumps and the Revel point of sales. Revel is the cheapest option on the market, that I was able to find, to be able to offer my customers pay at the pump options. This is still in the works, but they are making steady progress and I am excited for when we can try it out.

Pros

Revel is easy for employees to learn (even the non-tech employees) and to use. They have good updates; they listen to their customers about what is needed and then try to implement it. Our store is an hour away from the main office, and we are able to see the inventory from the office to place orders for the store! The reports are useful, varied and well laid out for ease of reading.

Cons

The integration between QuickBooks Desktop and Revel has been a bit tricky. I wish their support team was a bit better at understanding how the two programs talk to each other. I have found that I need to have the Revel Support team tell me how Revel is supposed to talk to QuickBooks and then I'll have to go to the QuickBooks support or forum to figure out how to set up QuickBooks so that it does what Revel intended.

Review Source
 
 

Philip from Richtree
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Okay system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Had to downgrade 30+iPads once because a version released had to be taken off. Not a fun time.

Pros

Lots of things you can do with it. The modifier system is good, table options are fine, reporting system is fairly detailed.

Cons

Constant updates that aren’t fully optimized. Newer updates require newer iPads - we have about 50 older iPads from 4 years ago that need to be replaced. Clearly this system was designed for obselecense vs. Other POS systems. Updates always get confusing because the UI will change drastically and finding a certain function you’re used to by muscle memory will get frustrating.

Review Source
 
 

Omar from Katherines Bakery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

covers all my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

i love the system overall, it would be nice for it to be tuned for my countrys laws a bit more as it is already being sold here ...

Pros

* Has most of the functionalities i need out of the box
* Relatively short learning curve
* Customer support in very attentive and readily available
* Rich features

Cons

* local re-seller falls short
* lacking the country and language localization
* it was made with the U.S payment engine support in mind, it dose not cater for some of our local payment needs
* there is no service catalog, every time i need a service i have to call a sales rep and see if i have it or not, and if i dont the costing structure is based on the re-seller
* the reporting engine is also tuned for the U.S modules, some of them are completely useless for us in saudi arabia
* out of the box integration with xero accounting system was a hassle, no list showing what are the available integrations, need to call the sales rep again ;)
* no place to show what are the configurations that are handled by the support, i have to go and fiddle with the settings untill i dont find what i want and i call the support just to find that they have a settings for it that is hidden from local admins.
*

Review Source
 
 

Thomas from Chefs Crossing Countries
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Optimized performance for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff at all hours are super efficient. Their guidance on several occasions, helped my team and others fix a problem as a group.

Pros

Back office functions are excellent and support through self teaching or help line is immeasurable.

Cons

Occasionally, software updates are not practical when you are not notified in a timely manner. Whitelist their email addresses.

Review Source
 
 

Kiera from Press Wine Bar
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Amazing features and functionality for accurate business analysis

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!

Pros

The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched.

Cons

I have three specific areas of opportunity for Revel.
1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more.
2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates.
3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers.

Review Source
 
 

Jose from Saint George Bulk Food
Specialty: Grocery / supermarket
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Minimalist and Affordable POS System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nice POS system for the money paid.

Pros

We love the fact that technical support is available 24/7 and they are always willing to find a solution to your problem. API availability is also great for other software integrations.

Cons

We dislike the fact that all POS front-end stations need to have the same version to work properly. If the main station accidentally updated the application version, then the rest need to do the same. This will be unfortunate if it happens during working hours as it will slow down your sales waiting for the stations to update.

Review Source
 
 

Charles from Amaritus Inc
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Premium product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I’m very happy with Revel and I don’t imagine us switching anytime soon.

Pros

24/7 customer service is awesome, interface is really simple and intuitive, revel university makes it easy to learn. Able to export sales data to excel with a few clicks.

Cons

A little bit expensive. It is a monthly subscription model. Setting up the network can be a bit of a pain unless you know someone who can help.

Review Source
 
 

Jacob from Estate Coffee
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Possibilities are endless if your willing to invest time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I would choose this system over the top competition. I'd wish there was a little more along the way in the initial set up and training rather than a one size fits all online training videos. But the customer service hotline has been excellent and once you understand the basics of the backend you are able to advance at a proper rate

Pros

With proper training, you are able to personalize, integrate and develop a system that is unique to your business. Quickboks, ADP, scheduling, inventory and sales/labor reports are crucial to have in the success of a business

Cons

Revel university is a proper title for the educational system . Because in order to be fully trained on the front and back end, it takes months if not years to become proficient. Each sector can take you down a worm hole in terms of the options available. And sometimes forgetting to check a box can prevent you from inputting hours of work properly

Review Source
 
 

mars from Ada's Technical Books & Cafe
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Revel is a really strong platform that does many things well, but is clearly designed for the fast/casual market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Revel is so close to being really great, I just wish it had a little more focus placed on the retail environment.

Pros

It is the only tablet-based POS system that has a robust inventory system.
Lots of reporting options.
clear desire for cost/expense tracking built in.
For small issues, the support team is very responsive, particularly if you call on the phone.

Cons

The inventory functionality seems better for high quantity but low sku count businesses, we have a low quantity but high sku count business and its weaknesses show through in our environment.
The App keeps taking simple tasks and when it is "upgraded" there just seem to be more button presses added.

Review Source
 
 

Val from Townhouse cafe
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Regretted it right off the bat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away! This is not a system for beginners. There are a lot better systems out there, keep looking. We are switching to Cake but also considered Square.

Pros

Offline mode... that's it.
Its requiring me to say more but there really isn't anything else good to say and I've been a customer for 3 years.

Cons

Customer service is terrible. Hours on the phone trying to fix hardware issues. The back end is extremely confusing and difficult to program and navigate. They are unwilling to help with this part so it's all on you. I'm too busy running a restaurant to be a computer programmer.
And don't buy the app...it doesn't work at all.

Review Source
 
 

Michael from Mondo Food
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Garbage hardware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Offline mode...that's about it. The system in general is overly complicated and difficult to navigate.

Cons

They provide garbage hardware with very short warranty periods. Come on...a credit card machine that's designed to fail after 1 year with light use? And then you force merchants to pay for another one? Big time scam. We do not recommend Revel and are switching to another brand immediately once the contract is up.

Review Source
 
 

Tim from Carlton Bakery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Easy to use, great access to data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has always been excellent for technical help.

Pros

I like the access to data based reports. I also like having the ability to check on sales and employee work time from my cell phone.

Cons

Wish there was a Kiosk feature. I think that it would be easier to navigate product selections if pictures could be easily incorporated.

Review Source
 
 

MD from Katabon Online
Specialty: e-Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

BETTER ONE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Modern interface, Easy to use and generate order, total a complete package and good support also, They response in very short time.

Cons

I love the interface, no difficulties faced to use, so much easier than I expect, wanna congrats to the support team.

Review Source
 
 

Caitlin from Jeremiah's Italian Ice
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Revel Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Revel is easy to use, user-friendly, and efficient. When training new team members to use the system, it always goes smoothly!

Cons

The customer service and help over the phone is sometimes inefficient or can leave you on hold for awhile!

Review Source
 
 

Jesse from NW Scuba LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Awesome customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Was a great price and it integrated seamlessly with my QuickBooks Online software.
Awesome customer service. I have a couple of issues: mostly due to my ignorance, but customer service was always available with minimal wait time, and always a great experience and positive results.

Cons

Not all the features my business could use, but I have figured out work arounds that get the job done.
I have a niche business, so there are not many affordable options for point of sale systems. Revel has fit my needs nicely with the budget I can live with.

Review Source
 
 

Shae from Once Upon A Table LLC
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Revel is wonderful!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We love everything about this system.The system in easy to use. The support staff is wonderful. They stay up to date in all areas.

Cons

There is not to many cons to mention. The only thing the we have had issues with is the ipad and that is not a revel probelm.

Review Source
 
 

Karel from Prenatal
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Revel Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great program, makes ordering so much easier, and it has a really nice interface that's clear and modern.

Cons

The minimal interface makes it hard to get to some of the deeper functionality of the program sometimes

Review Source
 
 

Erin from Supermarkets
Specialty: Grocery / supermarket
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

One they get your money, you'll get neither a functional system nor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service is abysmal. Once the sale is made, you are chopped liver and the company really doesn't even seem to care if your system ever gets up and running after that point.

Pros

I can see exactly what we sold on a certain day. They look impressive so despite the fact that they have low functionality they look really pretty....but, lets be honest....that's mostly the ipad.

Cons

Notice how it's spelled rEVEL. (it's illiterate evil with an R). Things I though rEVEL would do but it doesn't, problems we have, and why you shouldn't purchase revel for your establishment.

1. When you set up a customer, they are not automatically set up to collect reward points. Your staff have to create a rewards card separately, then link it to the customer. We've had lots of input errors because of this. The customer and reward points numbers are a customers phone number, which means that if they change their phone number you have to change their customer number. Then deactivate their rewards card number. Then create a new rewards card. Then go to the back end and download the entire customer matrix, insert the number of reward points they should have under their new number, then upload all of the data back into the system. Something that you can only do when you are closed for the day. So many things with revel are like this. Something that should be simple is the most cumbersome thing ever.

2. Customers cant fill in their own information on the customer facing display which leads to lots of inputting errors.

3. The only way collected customer emails link into your email program is if you pay a hefty monthly fee (per pos station) for a third party app.

4. If a customer chooses to have their receipt emailed to them, the system does not collect that email and sync it to their customer identification.

5. In Canada here, there are no Province options when filling out customer details so we can't even collect their address properly.

6. Want to send a coupon to your top 50 customers? Good luck There is no report that you can run for that. Tons of data. No way to mine it. Have fun paying a third party to mine your data for you.

7. Want to know who purchased an item on a specific day? Once again, all this data, with no reports to mine it.

8. GLITCHY! Open orders hanging open, customer reward points not being accrued correctly, and weird little things like pop up balloons that slow down transaction time by 5 seconds, customer list not being alphabetical, orders re-opening hours later showing few cents owing on it, lag time between info going up to the cloud and back down to the stations. (a customer wants to exchange something they bought 5 minutes ago? They have to go to the same pos station they bought it at as the sale will not show up on the other stations for hours). Items that we sell by the each suddenly show an inventory of 1.86 units, where did that .14 of a unit go?

9. CUMBERSOME, the procedures for creating gift cards, processing returns, creating a customer, linking that customer to a reward card. All of it is just so damned cumbersome, takes so many taps on the ipad and is not intuitive....even for our millennial cashiers.

10. The sales people flat out lie. I asked really specific functionality questions from our sales person, who flat out lied about the systems capabilities. Then dropped us like a hot potato once he had our money. I spent the next month chasing Revel to make sure that the install happened before we opened. This attitude of sale first, customer service last, follows through. The hubs that they sold us are glitchy and faulty. We complained about them for a full year. Then we got an email offering us their new and improved network hubs. So basically they sold me crap. Knew that they sold me something that didn't work. Then offered a discount on selling the replacement to me.

11. The Customer Management system does very little. Once again, we had to pay a third party to figure out who our top customers were, then go through their profiles one by one to gather their emails to send them all an email to offer them a reward for being a top customer.

12. You can't redeem multiple rewards at once, or process a refund without a customer making a purchase(we sell milk in reusable glass bottles that the customer gets money back when they bring back their bottle, you can't process this if they just come back to return the bottle without making a purchase), or or process two refunds and a reward under the same transaction. So many glitchy things.

13. Someone will reply to this saying there are no open tickets on our account. And this is true. Because the reply to all of these things is that the feature doesn't exist and I should put in a request for a new feature. Which I have done. Repeatedly over the last 3 years. And here we are, still calling revel support asking why if you sell systems in Canada can I not enter a Canadian address in the system.

14. Poorly trained staff. We are a seasonal business and each spring when we open up, we have to have revel support enter some identification numbers on the back end to have their system work with our payment processor monaris (the only one they offer). It always takes several weeks of my calling back and sitting on hold to get this simple thing done. Every time. This is what it's like calling revel every time. I'm sure that there are lots of weird glitchy things with every system out there but revel really appears as though it was built poorly from the outset and has software flaws that can not be changed.

One of my managers spends 10-20 hours per week working on fixing revel errors, calling customer service, figuring out how the system works now that there is another update, writing detailed training manuals for our staff to us the system. It's just so time consumptive and terrible. It makes it all the worse that revel folks just repeat the party line and don't actually look for solutions to the system problems. "Fill in a feature request form" It's like they've all drunk the kool-aid and have become automatons controlled by an evil wizard named Revel.

Review Source
 
 
 
Showing 1-20 of 48

Jeremy from That 1 Place

July 2018

July 2018

Outsourced overseas customer service is not friendly or easy to deal with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a small restaurant owner this software does all I'm looking for it to do. It is easy to use on a daily basis, easy to modify and easy to train the staff to use.

Cons

Like everything else the pricing could always be adjusted down and having a customer service team that has English as a first language would help.

Review Source: Capterra
 

Mohammed from BU
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Average system with disastrous relationship management staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the idea that it worked in iPad with KDS, reporting and QSR menu building options. I though it was good until I tried the alternatives.

Cons

Poor and complicated customers database
Too many dropped connections between POS and KDS
Poor inventory management
Complicated app update process
After using the system for 5 years I decided to cancel my subscription, they lock my account and didn't respond on time and asked me to pay an additional month ( because of their late reply) to get access to export my old reports, so be cautioned if you are using it now or planning to use it.

Review Source: Capterra
 


July 2018

July 2018

I own a restaurant and we use Revel as our POS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Cons

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

Review Source: Capterra
 

Maria from Green Table
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We use Revel for our restaurant for the last 2 years and it's challenging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job.

Pros

It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away.

Cons

It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys.
The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory).
In order to integrate with some systems I had to pay and don't think that's normal.

Review Source: Capterra
 

Christy from Frutta Bowls Toms River

June 2018

June 2018

It's very easy to use especially for our younger staff who are so used to this technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use. It is very easy to train our employees, especially the younger ones. They have no trouble navigating it.

Cons

I wish the product icons (buttons) were larger so you could fit more words on them. I'd prefer to scroll to another screen in order to have a better product description.

Review Source: Capterra
 


April 2018

April 2018

Revel is a smart choice for small business owners looking to use the iPad as their POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A POS system that is reliable most of the time.

Pros

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: May 2018

May 2018

 

Hi There,

Thank you so much for the review and feedback!

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.

Please feel free to contact me at community@revelsystems.com.

Kind Regards,
Sarah, Customer Advocacy Manager at Revel

 

Constance from Cjs Hobby

March 2018

March 2018

OverPriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced.

Cons

The pricing was what I least liked about this software. It's great but there are other competitors with better prices.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: May 2018

May 2018

 

Hi Constance,

Thank you for your feedback! Happy to share your input with our teams.

Best Regards,
Sarah at Revel

 

Santiago from Government Organization

February 2018

February 2018

Best and more robust system in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!

Cons

The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Santiago,

Thank you so much for the 5-stars! So glad to hear that Revel is working well for your business. Our product team has worked hard to make improvements to the Discount functionality so it's great to hear that you are a fan!

Revel is definitely robust and can take a bit of extra time to configure, but, we agree, that once you get it set up for your business, you will be happy about your decision.

Thank you again!
Cheers,
Sarah at Revel

 

Kyle from 3 Crosses Church

January 2018

January 2018

We use it in a coffee shop, and it has helped a lot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons

The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Kyle,

Thanks so much for taking the time to leave us a review and for the feedback!

Cheers,
Sarah at Revel

 

Paul from crosstown convenience
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

horibble

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a learned lesson

Cons

no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: January 2018

January 2018

 

Hi Paul,

Our apologies - It does sound like their have been some miscommunications in the Sales process. I have escalated your case accordingly and I am confident that the issue will be resolved as Revel would not be a good fit for a store needing a Lottery integration.

Thank you for your patience while we get this resolved.

Regards,
Sarah at Revel

 

John from Josh ' John's Ice Cream

January 2018

January 2018

Customer since 2012: Easy to use, excellent features, poor customer service. Be careful...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.

Cons

We have been a customer since 2012 and Revel has changed the playing field:

1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up.

2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase.

In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS.

Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity.

3) Confusing payment structure.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: January 2018

January 2018

 

Hi John,

Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you.

You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience.

Regards,
Sarah at Revel

 


November 2017

November 2017

Easy and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons

A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2017

November 2017

 

Hi There,

Many thanks for the nice review! Glad to hear that you are getting a lot out of the Revel platform!

Cheers,
Sarah at Revel

 

Thomas from MEAT Eatery And Taproom
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a learning experience for sure.

Pros

Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2017

November 2017

 

Hi Thomas,

I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated.

Regards,
Sarah at Revel

 

Charley from We Olive, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Overall worth the sticker shock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Pros

It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons

The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2017

October 2017

 

Hi Charley,

Thank you so much for the great feedback! Glad to hear you are a happy customer :)

Cheers,
Sarah at Revel

 

timothy from Monkey Business Paddle Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Poor billing practices after cancellation requested

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Pros

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2017

October 2017

 

Hi Timothy,

I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers.

Regards,
Sarah, Community Manager at Revel

 

Shelby from Bush's Chicken
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Elegant, simple, very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons

One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Shelby,

Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality.

I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge.

Thank you, again!
Cheers,
Sarah at Revel

 

Greg from Malawi's Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best SMB point-of-sale for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Pros

It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons

Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Greg,

Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;)

Thank you again!
Cheers,
Sarah at Revel

 

Chris from Mike's Corner Deli
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Tons of customizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

 

Kim from Teed Sales LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

An affordable POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Pros

Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons

It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hi Kim,

What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release.

Thank you, again!
Cheers,
Sarah, Community Manager at Revel

 

Belen from Popbar Panama
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

extremely helpfull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easier to use than others

Pros

This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons

I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hi Belen,

Thank you so much for the 5-stars! We would definitely like to offer Spanish capability and Support in the future and your input is appreciated.

Cheers,
Sarah, Community Manager at Revel