Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS, as well as integrated inventory management, customer management and social media management.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks are also available.

iPad POS
iPad POS
iPad POS
Ordering
Ordering
Check out
Check out

Supported Operating System(s):

Web browser (OS agnostic)



262 Reviews of Revel

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 262 reviews

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Ben from Little Machine

Specialty:  Bar / nightclub

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Great point of sale system

Pros

Offers a ton of functionality for the monthly fee. We have been using it for three years and are still finding new features that improve our business.

Cons

Would be nice to have a consultant to work with so we don't have to hunt for features. Sometimes customer service can be a challenge to work with.

Response: Holden, Bluebird Global (PPC only)

October 2018

Ben, Thanks so much for your feedback! We'll be reaching out shortly to hear more about the features you're interested in and connect you to some resources. - Holden

Ward from The Parkway Theater

Specialty:  Bar / nightclub

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Sold a bill of goods that just didn't pan out.

Pros

Fast, easy-to-use POS interface. I like Apple products so that was a bonus that they use Apple branded iPads.

Cons

Revel is a decent product backed back some terrible customer service. The on boarding process, done remotely, is not robust enough and as a result you are left unable to use most of the features without paying for ongoing account support. Most importantly, I was sold on the idea that Revel had total and complete integration with Quickbooks, which is NOT the case. The integration creates a total mess in Quickbooks, and employee hours can only be ported over to Quickbooks in whole numbers and no overtime. The sales team was, for the most part, unresponsive after the sale was made. Extra equipment was sent and billed to us that we did not order. Revel is extremely expensive compared to the competition. I would not purchase this product again.

Response: Holden, Bluebird Global (PPC only)

October 2018

Ward, thank you for the feedback—we're sorry that we let you down. We've been in touch on other platforms and with you directly, but please let us know if there's anything we can do to help. Thanks, Holden

romain from le labo fragrances

Specialty:  Other specialty retailer

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

Revel up

Revel up is not clear sometimes.

Pros

We can see/ check everything but I think is perfect for a restaurant not for a shop.
It s a bit too complicated.

Cons

To complicated to sea things inside template.
By template I mean where we have to go, to click one before seeing everything.

Response: Holden, Bluebird Global (PPC only)

October 2018

Romain, thanks very much for your feedback. We're sorry to hear about the difficulties you've been having! We have an array of educational resources available to our customers to make sure they're getting the most functionality possible out of their POS, as well as product experts who can walk you through the various features. Please let us know if we can help point you in the right direction! -Holden

Gaylene from Tactical INC DBA Combat Denfense Systems

Specialty:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Not at all good

THIS SYSTEM DOES NOT WORK

Pros

Equipment looks nice and this is about all I can say about Revel. They do answer the phone when you call not that they are of any help.

Cons

This system will stop working right when your trying to make a sale. We have lost several sales because of this. When you call Revel they blame it on TSYS and Freedom pay and tell you they don’t know what is wrong. But they will work on it and it could take 3-5 days to fix. Maybe they can fix it “Maybe “. Don’t waste thousands on this System.
Combat Defense Systems
Fayetteville NC

Response: Holden, Bluebird Global (PPC only)

October 2018

Thanks for your feedback, Gaylene. We're very sorry to hear about the recent difficulties you've had processing payments. We understand how frustrating it can be to lose business because of issues beyond your control. Our support team is aware of the payment processing issue and, in addition to a short-term fix, is working diligently with our partners to identify a long-term solution.

Carla from Frekin gud bbq

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy handheld POS

Pros

I really liked its ease of use for just about anyone.

Cons

There was no aspect that I could point out as not liking.

Response: Revel Systems, Bluebird Global (PPC only)

October 2018

Thank you for the kind feedback, Carla! We are so lucky to have customers like you.

Sean from Tipping T Eatery

Specialty:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Revel is very simple to use

The staff is very knowledgable

Pros

Very intuitive and simple to use. We like the reporting on the back end too. The system it self is very sleek and small.

Cons

A little on the expensive side for a small mom and pop company when you pay the month lease option.

Response: Holden, Bluebird Global (PPC only)

October 2018

Shucks, Sean! We appreciate your feedback and are very happy to hear that you're happy. Let us know if we can do anything for you. Thanks!

Abe from DōShack

Specialty:  Franchise

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Good overall. Missing some details

Pros

Easy to use and user friendly. Mobile friendly and reports are okay. Would reccomend to others if they like easy platforms

Cons

Need to pay for an app. Although already paying over market price. Could have done extra features that would help more.

Response: Holden , Bluebird Global (PPC only)

September 2018

Thanks very much for the feedback, Abe. We'd really like to hear your thoughts on the features that you think would improve your product experience. - Holden at Revel

cheryl from West Market Square Artisan Coffehouse

Specialty:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I shopped extensively and found Revel to be the best value, with support and ease of use.

Pros

Support is very helpful.
Easy to use once trained on it.
Like the reports that I can run. I can get data needed to make decisions on pricing and staffing. I can get tax data easily.

Cons

We have some issues with disconnected from the printer, but this could often be an internet issue. Overall, it all works well.

Effrin from Parrot Nation LLC

Specialty:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

easy to use and ability to add is nice

Pros

ability to add items is nice and the ease of all buttons on same screen is a huge improvement. inventory reports are nice

Cons

difficult at times to do inventory reports. sometimes they make no sense. employee page could use some ease as well

Response: Holden, Bluebird Global (PPC only)

September 2018

Thanks for your feedback, Effrin! We are constantly working to improve our product and make it easier for customers to use. In the meantime, we suggest that you check out https://revelsystems.com/revel-university/ for guides and tips. - Holden at Revel

Gentry from Works of Florida Cracker

Specialty:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A journey

I feel they are listening and improving, several of my concerns have been addressed and a few have even been corrected in recent updates.

Pros

The cloud-based system allows me to access and make changes remotely which is fantastic. The online resources for education and help are great. Ease of use in payments, refunds, tabs, etc is awesome. I have had a great experience with a team who helped set up and guide me through the Revel experience

Cons

This software is improving, but is sold to traditional dining service restaurants and is more optimal for fast casual- register style dining. I have had many struggles trying to get the system to categorize things abd get me the information I need. The payment process and tracking for server checkouts has been complicated, as well. As far as tips processing and credit cards.

Response: Holden, Bluebird Global (PPC only)

September 2018

Thanks so much for your feedback, Gentry. We've been working hard to improve the experience of our customers with both our product and our support. That work isn't yet finished, though, and your input is greatly valued. - Holden at Revel

Tracey from 4 Fingers Crispy Chicken

Specialty:  Restaurant

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

September 2018

Quality and simplicity

Pros

It's very simply to use, while still maintaining the quality of a 'fancier' more expensive platform.

Cons

The backend can be a little confusing to navigate but only until you become familiar with the system

Response: Holden, Bluebird Global (PPC only)

September 2018

Thanks so much for the feedback, Tracey! We really appreciate it. Best, Holden at Revel

Kanwarinder from SA & S Foods

Specialty:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Great software and easy to use

I have been using Revel for the past year or so and would definitely recommend this all the other business partners. Great system, the UI is customize able to fulfill your needs and the best part is most of the customization can be done using your management console. There is a 24 hours support available in case of any issues.

Pros

Customize able to your needs, easy to use, built for any business, 24 hours support line available for your help.

Cons

Haven't seen any issues so far with this system, hence nothing much to mention here.
Like I stated the support team is great and in case you run into any kind of issues they are always on the phone to assist.

Response: Holden, Bluebird Global (PPC only)

September 2018

Wow, Kanwarinder! We are floored by your feedback and so delighted that you're enjoying your Revel POS. Thanks for being such an awesome customer. - Holden at Revel

Kaitlin from Wisconsin Brewing Company

Specialty:  Bar / nightclub

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy to use

Pros

Easy to use/user friendly. Our experience with the staff of Revel has been great. Customer support has been phenomenal up to this point. We almost didn't have credit card readers to use because the bluetooth wasn't working but we were escalated to a support guy who helped us out in his free time. We're lucky with who are project manager was and having her contacts available to us.

Cons

We had a lot of growing pains in the beginning. The bluetooth devices were not working and we had to contact a Revel support person at their home to get them working. This was stressful as we were set to open our first very busy night of our outdoor season and no ability to take a credit card.

Murat from 5 stuy cafe

Specialty:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Complete POS in one small app with a lot of reporting options behind.

I would love to have custom reports ie; Between given dates how many green salad was sold?

Pros

Reporting functions. There is a lot of reports that we can check the data that has been processed.

Cons

Even though whenever i call i reach very knowledgable rep. If a person is not into tech stuff (like me ;) ) its very difficult to apply all those to the pos to fix something.

Response: Holden, Bluebird Global (PPC only)

September 2018

Murat, thanks so much for the kind feedback! We really appreciate it—we're always trying to find ways to improve our product, and the users like you who are pushing our platform to its limits are invaluable to that process. Best, Holden at Revel

Thierry from Paris Crepes Cafe

Specialty:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Not sure it the best choice

Maybe not the best for a restaurant!!

Pros

Easy to set up, remote access.

Cons

No consolidation for the kitchen
Not the most practical, it feels that it could be good for store.. not sure for a restaurant.
When install i had been Told they will work on consolidation for the kitchen, told me several times they will contact me,still nothing.

Response: Holden , Bluebird Global (PPC only)

September 2018

Thierry, we really appreciate your feedback--I'm sorry to hear about the experience you've had. We'll be in touch with you soon to answer any questions and see how we can help. Thanks, Holden at Revel

Charles from Fildeo LLC dba Wildwood Market

Specialty:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

This has been a useful investment for our young business and I feel we wont outgrow its capabilities

Pros

Range of features as a POS and backend system for our business. Easy to add products and change pricing. Good employee and schedule features.

Cons

Relative of some of the hardware through Revel that isn't really back up with any proactive set-up/use support.
Too many touches to close out an order on the POS - should be simplified.

Response: Holden, Bluebird Global (PPC only)

August 2018

Charles, Thanks very much for your feedback—we really appreciate it. We're always looking for ways to improve our customers' experience with our product. Best, Holden at Revel

Lily from Healthy Community Store Initiative

Specialty:  Grocery / supermarket

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Ok Product with very poor customer service

We run a small grocery store. This system came with no set up instructions, and when we called customer servoce they suggested we hire their tech guy. Absolutely unhelpful when we ran into trouble with both the software and hardware, and then the company ended up sending us parts that we didn’t order for our scanner/scale that we purchased from revel and that did not work from the get go, then refused to take the parts back, and then charged us for said parts 2 years later. Had very poor customer service and a team that was unwilling to support their system.

Pros

Fairly easy to operate if using for a very limited purpose. The main menu screen is clear enough. Like that it uses an IPAD.

Cons

BAD customer service. Software too limited for our needs, did not live up to its promises. Inventory and data hard to utilize from the dashboard.

Response: Holden, Bluebird Global (PPC only)

August 2018

Hi Lily, Thanks very much for your feedback—I'm sorry to hear you've been having difficulties with your Revel POS. We are looking into this matter and will be reaching out shortly. - Holden at Revel

Bailey from Barker Mansion and Civic Center

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

August 2018

Great

Pros

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Cons

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Response: Revel Systems, Bluebird Global (PPC only)

August 2018

Bailey, Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS! If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS: https://revelsystems.com/revel-university/categories/discounts-combos/ I hope this helps! Please reach out to us if you have any questions. - Holden at Revel

Peter from Stefani Management

Specialty:  Restaurant

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Revel review

See above..love to discuss further (gratuity)

Pros

Easy to use, adding items, promo discount not and employee info super easy. Tech service is thorough and follow thru is great.

Cons

Thought Revel is able to accept and store claimed tips by employees, they need to add the ability to "tip out" and record amount given to support staff(by name) without that ability gratuities received will never be taxed as income correctly.

Sonam from TSYS

Specialty:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

A POS with ultimate security

Pros

It is a high quality POS platform. It takes very few time in processing. It has ultimate security features.

Cons

Processing time can be reduce more. Though it is easy to use but can be add more features for easy customer access.


Displaying 1 - 20 of 262 reviews