About Salon Booking

Salon Booking is an appointment booking system that helps businesses get more reservations on the business' website without wasting time with paper-based schedules. The software targets hairdressers, salons, barbershops, tutors, car shops, massage therapists and spas.

Administrators can create multiple discount codes for salon bookings to increase the incentive for customers to book appointments. It also has an archive of customers that allows users to track customers, view history and review customer feedback.

The back-end bookings calendar allows the administrator to perform a quick overview of all the bookings made by clients. Salon Booking features two-way Google Calendar synchronization that helps manage reservations...


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Supported Operating System(s):

Web browser (OS agnostic)

54 Reviews of Salon Booking

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(33)

33

4 stars

(15)

15

3 stars

(4)

4

2 stars

(2)

2

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

September 2020

Matteo from AVIS Comunale Catania

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Great plugin

After COVID19 we need to shedule and limit the access into our structure. Thanks to the plugin we have solved all the users' waiting problems, guaranteeing them distance and safety

Pros

I like the versatility and ease of use and setting

Cons

it can be improved in the back office interface especially when using the multi-shop add-on

Response from Salon Booking

Replied September 2020

Thank you, we hope to improve the back-end for multishop as soon possible.

September 2020

Yasmina from YY Webdesign

Company Size: 1 employee

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Exactly what my customer needed

Pros

It is easy to customize and easy to use. And the big plus is the app. My client was very happy to learn that she will be able to manage her bookings from wherever.

Cons

I won't say they were things I didn't like.

Reasons for Choosing Salon Booking

To have a third option and I wasn't disappointed. The app sold it for me :)

Response from Salon Booking

Replied September 2020

Thanks for your review

March 2021

Frans from 058nu

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

March 2021

Salon Booking support needs to listen to the customers

Overal it works but we need to tweak the usage and keep an eye on updates to be sure everything is still working. So the software isn't working like expected. Same count's for the way e-mail forms are setup. It's very basically and not able to customise the look of the mails to company designs.

Pros

When we started using the software it looks handy, but in real there is a lot of trial and error when new features are developed. I think this shouldn't belong on life software usage, but for instance on a user group that like to test beta software.

Cons

I don't like the way errors and problems are handled, most of the time SB is telling me that other plugin are causing the issues. But it's not honest to say that you need to use a Wordpress website without general plugins that solves security issues and protect your website for hackers. I'm now waiting for over a year to solve issues with the mobile app, so employees can make bookings with the mobile app. Besides that i don't like the settings for timeblocks, e.g., when set to one hour, customers are only able to make appointment at e.g., 9.00 or 10.00 AM instead of the starting time 8.30 AM so only on whole hours. Thats a bit stupid in my opinion.

Reasons for Choosing Salon Booking

At that time it fit our company needs, without knowing that development and solving issues wasn't like we expected

Reasons for Switching to Salon Booking

That product wasn't developed anymore

Response from Salon Booking

Replied March 2021

Hi, thank you very much for the time you spent for submit your experience with our software. Your considerations are very valuable to us as we can use them for our software improvements. Just to share with the readers of your review we want to add some more information. Salon Booking System is a WordPress plugin and not a stand-alone software so the chance to see some conflicts with other plugins is ( unfortunately ) in the nature of WordPress environment. WordPress has countless plugins and guarantee a total compatibility with all of them it's impossible for every kind of plugin authors. Many times you need to choose your priority. We strive to limit the number of this kind of cases but we cannot succeed 100%. In your case we provided all the support possible, answering to all your requests up some days ago and in many cases you confirmed that some of the issues you reported were fixed or simply doesn't exist. Anyway I repeat, we need this kind of feedback, positive or negati

September 2021

Jason from Jason Sayers Drums

Company Size: 1 employee

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2021

One of the best booking systems on the market!

Customer service has a always super helpful and will get most things fixed in a day or 2. They give you so many features as standard in the free version but as stated before, just allowing one payment option like PayPal would be a game changer! I would highly recommend this software to anyone who needs a scheduling app that is very intuitive to use with options to suite almost every need.

Pros

This system allows my students to manage bookings online. They can manage and track how many bookings they’ve had before and can reschedule whenever they may need to. The automated system allows them to receive emails with booking reminders and their bookings sync with my google calendar which helps keep me organised. I leave a rest period per booking of 30 minutes to enable me to drive from house to house. This system enables you to this plus so much more! The customer service team is second to none! Whenever I’ve had a problem in the past they have been super quick in assisting me and on occasion have sent a beta version with the fix in order to test it.

Cons

I would like there to be at least 1 payment option on the free version. PayPal has a very simple gateway and is standard everywhere now on all plugins that are free. I know the program is already feature rich but this would help it top the market! Then a paid version could allow more specialised payment options like strip.

December 2020

Erna from Hambleden Tennis Club

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Booking system for more than just hairdressers

Very helpful support and it basically does what we want for booking tennis slots on our courts. I am not that technical and for me to be able to change services, add services and things like that is great.

Pros

It is fairly easy to use as administrator and we have young and old using it with not too many issues. User friendly therefore. And Quick.

Cons

I would like to see less text in the confirmation upon booking. And it syncs with Google supposedly both ways but that doesn't somehow work for us. Also Google shows up a lot of text when hoovering over it so it is confusing to see where the availability is if there are 3 or more bookings in a day.

Response from Salon Booking

Replied December 2020

Thanks for the review! If you are having trouble synchronizing with Calendar write an email to support@salonbookingsystem.com