About Salon Booking

Salon Booking is an appointment booking system that helps businesses get more reservations on the business' website without wasting time with paper-based schedules. The software targets hairdressers, salons, barbershops, tutors, car shops, massage therapists and spas.

Administrators can create multiple discount codes for salon bookings to increase the incentive for customers to book appointments. It also has an archive of customers that allows users to track customers, view history and review customer feedback.

The back-end bookings calendar allows the administrator to perform a quick overview of all the bookings made by clients. Salon Booking features two-way Google Calendar synchronization that helps manage reservations on the administrato...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of Salon Booking

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(6)

6

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

January 2018

Rip from R.R.Peterman

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

I am new to using a Plugin, but this was so easy... and did what it said it could. Wonderful!

Helps me immensely to operate my business.

Pros

Installed - no problem, Settings - well worded (do watch a couple of their Help videos for a couple of options to be properly set), Customization - quite flexible, Layout - excellent structure and sequence.

Cons

Want user defined fields for customer data.

September 2019

Josephine from Urban Fringe Hair

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Excellent salon booking if you run your own site

Salon booking WordPress plugin allows a client friendly booking experience online, integrates with sms and email reminders etc. It really solves a lot of our problems. You would need to be a bit au fait with WordPress but the support is out there. I was very happy to find it after searching a long time for an acceptable online booking system. After a couple of years I started paying which allows online payment, but this is more to support the developer. Prepaying hair appointments is a bit of a minefield however we can take a deposit only, which has reduced no shows and encourages new clients to call and talk to a person instead. Shift workers like nurses love it. Calendar integration is the only hiccup but we bypass this by receiving copies of messages sent to clients and manually update calendar from there however the mobile app might resolve this for us. Highly recommend for any salon managing their own site.

Pros

Easy to install and configure on WordPress. Good support. Free unless you want to accept payments or support the developer. Good integrations - messaging and payments. Frequently updated. Good customer experience.

Cons

We don’t use google calendar so interface with real calendar is a bit clunky however this should be resolved with the mobile application.

Reasons for Choosing Salon Booking

Many reasons but the prime one was the customer ‘journey’ or booking experience.

Response from Salon Booking

Replied September 2019

Hi, thank you for your precious review. We'll try to improve the lack of the plugin as soon as possible.

September 2017

Maria from Beautynest

Verified Reviewer

Company Size: 1 employee

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2017

Not satisfied at all

Experience. Now I know what are my requirements with a booking system.

Pros

Salon software doesn't offer any benefits compare to other booking softwares except that for Salon you have to pay a lot of money.

Cons

I was very excited and happy after one month of trial version to start using Salon booking system on my website. Unfortunately very soon I had to realize the Pro version is not yet so professional than the trial version was. I had a lot of issues not getting confirmation emails after a client booked an appointment. Then my client did't get confirmation email about her appointment. You also offer in the program that client get a reminder 24 hours before the appointment. In the beginning it was working well, but very unfortunately it stopped working as well! That was very disappointing.Problems again... My website designer was contacted you several times but we hardly saw any changes. This was extremely disappointing sinds I just started my own business few months before and I thought investing in Salon booking system was a great investment. I absolutely regret paying so much money for your program it caused me quite a lot of trouble with clients and looked very unprofessional. Instead of getting a discount I would prefer to have a refund!

September 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

September 2019

Flexible and comprehensive booking solution

this is a somple solution that integrated straight into the website we built. Paretns can choose the subjects that they want to help their children with and are then able to see what slots are available, book them, get an instant confirmation and pay for the lesson in advance by card (there is the option to pay cash on the day). Everything is automated and does not need to be manually assisted. Overall and excellent soltution.

Pros

Low cost of entry. To get the booking system up and running and seeing how it will work was simple and we were able to take the leap without worrying about the cost. Has many of the features of expensive system, so you dont feel that you are missing anything. Adding PayPal to take payments from the booking system was easy, although that is a chargable feature. Actually using the solution day-to-day is simple enought.

Cons

The solution is clearly geared towards hairdressing, spa treatment business and the like. As we were looking to set up a tutoring buisiness, it felt that there were some compromises to be made. In reailty, we have manage to achieve most of what we were looking for - a lot of the differences were down to terminology. Maybe some templates for different types of business might help. Installation is easy but setting up the rules can be a steep learning curve. Not everything is in the menu that you expect it to be, so as an admin it can be tricky to start. Takes a couple of passes to get a grip on how things work.

September 2017

Luke from Clockwork Escapes

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Does precisely what it advertises and does it well, being adaptable to other industries.

Pros

Well priced and adaptable. I am able to use it to run an Escape Room business and it tracks rooms and assistants perfectly, with a very easy to understand back-end.

Cons

I would have said the lack of a voucher system was a big downer (and paying for the addon element was not something I had any desire to do), but now that this is included, I struggle to think of any cons. I have been having trouble updating Salon from within Wordpress, having instead to do it manually, which is a hassle. That's about it.