Salon Booking System

RATING:

4.2

(81)

About Salon Booking System

Salon Booking is an appointment booking system that helps businesses get more reservations on the business' website without wasting time with paper-based schedules. The software targets hairdressers, salons, barbershops, tutors, car shops, massage therapists and spas. Administrators can create multiple discount codes for salon bookings to increase the incentive for customers to book appointments. It also has an archive of customers that allows users to track customers, view history and review customer feedback. The back-end bookings calendar allows the administrator to perform a quick overview of all the bookings made by clients. Salon Booking features two-way Google Calendar synchronization that helps manage reservations on the administrator’s Google Calendar account...

Salon Booking System Pricing

Salon Booking costs €69 (branded version) or €86 for 2 installs, and €399 for unlimited installs. A 100-booking free trial is available.

Starting price: 

€69.00 per year

Free trial: 

Available

Free version: 

Available

Service details

Salon Booking System Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Salon Booking System

1 - 5 of 81 Reviews

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed September 2019

Flexible and comprehensive booking solution

this is a somple solution that integrated straight into the website we built. Paretns can choose the subjects that they want to help their children with and are then able to see what slots are available, book them, get an instant confirmation and pay for the lesson in advance by card (there is the option to pay cash on the day). Everything is automated and does not need to be manually assisted. Overall and excellent soltution.

PROS

Low cost of entry. To get the booking system up and running and seeing how it will work was simple and we were able to take the leap without worrying about the cost. Has many of the features of expensive system, so you dont feel that you are missing anything. Adding PayPal to take payments from the booking system was easy, although that is a chargable feature. Actually using the solution day-to-day is simple enought.

CONS

The solution is clearly geared towards hairdressing, spa treatment business and the like. As we were looking to set up a tutoring buisiness, it felt that there were some compromises to be made. In reailty, we have manage to achieve most of what we were looking for - a lot of the differences were down to terminology. Maybe some templates for different types of business might help. Installation is easy but setting up the rules can be a steep learning curve. Not everything is in the menu that you expect it to be, so as an admin it can be tricky to start. Takes a couple of passes to get a grip on how things work.

Josephine

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Excellent salon booking if you run your own site

Salon booking WordPress plugin allows a client friendly booking experience online, integrates with sms and email reminders etc. It really solves a lot of our problems. You would need to be a bit au fait with WordPress but the support is out there. I was very happy to find it after searching a long time for an acceptable online booking system. After a couple of years I started paying which allows online payment, but this is more to support the developer. Prepaying hair appointments is a bit of a minefield however we can take a deposit only, which has reduced no shows and encourages new clients to call and talk to a person instead. Shift workers like nurses love it. Calendar integration is the only hiccup but we bypass this by receiving copies of messages sent to clients and manually update calendar from there however the mobile app might resolve this for us. Highly recommend for any salon managing their own site.

PROS

Easy to install and configure on WordPress. Good support. Free unless you want to accept payments or support the developer. Good integrations - messaging and payments. Frequently updated. Good customer experience.

CONS

We don’t use google calendar so interface with real calendar is a bit clunky however this should be resolved with the mobile application.

Reason for choosing Salon Booking System

Many reasons but the prime one was the customer ‘journey’ or booking experience.

Vendor Response

Hi, thank you for your precious review. We'll try to improve the lack of the plugin as soon as possible.

Replied September 2019

Maria

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2017

Not satisfied at all

Experience. Now I know what are my requirements with a booking system.

PROS

Salon software doesn't offer any benefits compare to other booking softwares except that for Salon you have to pay a lot of money.

CONS

I was very excited and happy after one month of trial version to start using Salon booking system on my website. Unfortunately very soon I had to realize the Pro version is not yet so professional than the trial version was. I had a lot of issues not getting confirmation emails after a client booked an appointment. Then my client did't get confirmation email about her appointment. You also offer in the program that client get a reminder 24 hours before the appointment. In the beginning it was working well, but very unfortunately it stopped working as well! That was very disappointing.Problems again... My website designer was contacted you several times but we hardly saw any changes. This was extremely disappointing sinds I just started my own business few months before and I thought investing in Salon booking system was a great investment. I absolutely regret paying so much money for your program it caused me quite a lot of trouble with clients and looked very unprofessional. Instead of getting a discount I would prefer to have a refund!

Sally

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Excellent - for customers and for running my business

As I said above, it wasn't just that clients loved it, it was that it made it so easy for me to organise my schedule. Every day, my list of appointments appeared on my Google calendar and if I needed to check when a client has last visited, how many appointments they had had, it took just a couple of minutes. Now I am setting up a new business and I never even though about using an alternative booking system.

PROS

This is all I needed to know: when I had my massage business (pre-Covid), clients would say that they choose me because it was son easy to book. Or they would just spontaneously complement me on the booking system. It's a very flexible system. For example, I set it up so that I could make more slots available to regular clients (by using categories for my services), and I always had 15mins between clients and I could change this any time I needed to. When it came to applying for corona, I could just download as CSV file to show all the bookings I had had to cancel - this made it so easy.

CONS

Nothing comes to mind - I can't think of anything at this time.

Reason for choosing Salon Booking System

The support is excellent and I could set it up to do everything I wanted it to do.

Vendor Response

Thank you very much for your feedback, if you find any kind of possible improvement please report it to us.

Replied March 2021

Naomi

Cosmetics, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Good Software

Our overall experience has actually been pretty great!

PROS

Any software that makes it easy for my team to transition as far as user options is a great software for me. They are very very reasonably priced and have so many plugin options to choose from.

CONS

Anytime we feel that there may be a need for something to improve they make so many improvements monthly that I think everything gets covered. The booking reports may be a little difficult to read at first but after using it, it is easier to understand once practiced enough.