About SalonIQ

SalonIQ is a salon management solution that helps businesses track brand reputation, handle scheduling, monitor referrals and more on a centralized platform. The team engagement tool allows supervisors to set key performance indicators (KPIs), track leaves and automatically send performance review notifications on a daily, weekly and monthly basis. SalonIQ's marketing module enables staff members to send booking reminders, track customer journies, generate promotional emails and distribute loyalty points. Managers can use the team dashboard to monitor daily bookings based on stylists and requested services. With the global client database, team members can create customer profiles with information, such as membership number, name, address and photo. Additionally, t...

SalonIQ Pricing

View pricing on our website https://saloniq.com/pricing/

Starting price: 

£27.00 per month

Free trial: 

Available

Free version: 

Available

SalonIQ appointment calendar
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SalonIQ Reviews

Overall Rating

4.69

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 100 reviews

User Profile

Leon

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Innovate Salon Managment Software

It is the best value for money software on the market with a very personal service.

Pros

It is accessible wherever I go from my laptop and mobile devices, easy to navigate and understand.

Cons

There is not a desktop version when the internet/server is down

Reasons for choosing SalonIQ

Phorest is selling too hard

Reasons for switching to SalonIQ

Shortcuts is an archaic company that does not listen to its customers or adapt to a changing business environment. They are more than twice the price of SaloniQ

Theresa

Company size: 1 employee

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Salon Iq feedback

I had a few teething errors human my end, the team are very patient at sorting it out. Good on going ascess to training when you forget things.

Pros

It's easy and self explanatory to work your way around. I like that I have ascess to my client records cards at the touch of a button.

Cons

Other than having to go onto the hub for somethings it's easy to use

Reasons for choosing SalonIQ

Good value for money Client cards online and easy of use

Response from Intelligent Salon Software

Thankyou Theresa , more great features on their way in the new year :)

Replied December 2019

James

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

January 2019

A comprehensive package, but slow and not always intuitive

It's been OK. Support is pretty helpful, but chat response is often slow or not there. Easier on the phone.

Pros

Highly configurable, generally easy to use, online access is good, a range of useful additional services (such as marketing emails).

Cons

Can be very slow. Sometimes gives up when generating reports. Menus are confusing. Online booking/payment component is very dated and lacks configurability.

Response from Intelligent Salon Software

Thank you for your review James. It's great to hear you liking the configurability , ease of use of the system and our marketing features. We are continuously monitoring the speed of our response time on support calls and chats. Any methods that can be implemented to make this more of an immediate experience for our customers will be put into place.

Replied January 2019

User Profile

John

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2018

The software works great and has an ease of use to it. Much better than other other providers.

This has made our salon run more soothly and keeps the business organised at the touch of a button. Information is easy to obtain.

Pros

You can: Book online Book appointments quickly Use stock control Use for multiple salons on one platform Create reports Lots of features and not confusing Easy to use Easy to update staff details Helps with Wages Training provided Easy to initially set up Has a great view diary, till system and waiting list

Cons

You can not choose providers for credit card integration You can not choose Payment provider for taking online appointments Could be a little cheaper on price but is still good value. Courses are very difficult to use due to software setup. Could have more in-depth reporting and have the ability to run customised reports Currently running two versions - computer platform and HUB platform. One has some features the other doesn't and visa-versa.

User Profile

Andrew

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2018

So simple

Really positive, support is excellent, it's the ease of use that's the bonus. We've been able to manage out salon better and seen our business grow because of it.

Pros

Easy to use and train your staff on. Cloud based so no worry about having to back up your data onto a USB stick every nighf

Cons

Needs a bit more integration with other software but overall really good

Response from Intelligent Salon Software

Hi Andrew , thanks so much for your review. We pride ourselves on having the most integration on the market from Treatwell, Boom text, 2Way text, SalonSpy, Salon Guru,Payment sense credit cards,Stock app, app store downloadable booking app,Gappt booking app to Stripe online payments to name a few.Let us know which software you need integration with and we will see if we can make that happen for you

Replied September 2018

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