All OnceHub Reviews
1-25 of 128 Reviews
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Anastacia
Marketing and Advertising, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed February 2023
ScheduleOnce
Jeffrey
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Top notch scheduling system- value priced.
Scheduling an appointment used to take me 15-20 minutes. Now it's a breeze with most set in under two minutes. The follow up automation simply can't be duplicated.
PROSScheduleonce is really a wolf in sheeps clothing-- while it appears to be a simple scheduling system, it really houses a comprehensive work flow system. Scheduling is integrated directly with google apps or office 365, calendars, so it's always up to date. Rule based scheduling allows to maximize user flexibility in booking, but prevents overscheduling. I have mine set up to limit new appointments to three per day. Feedback to users is first rate with a systemized set of follow up reminders, directions, and a follow up once the meeting is concluded.
CONSSetup is not intuitive and requires a bit of hand holding. The view is worth the climb though-- the system saves way more time then you'd expect once you've perfected your workflow.
Nikki
Photography, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Complicated and still doesn't run particularly smoothly
When it works it does what it's supposed to do, but we believe there are more user friendly systems out there and our trust in the system has deteriorated over the last few months.
CONSWe have had issues with calendar syncing, the manual block off isn't ideal, we have had reservation times showing as available when they weren't - this has been a stressor having to double check our calendar regularly. Our second biggest issue is the payment portal failing intermittently and this has been happening more frequently lately and tech support hasn't been particularly helpful.
Reason for choosing OnceHub
At the time we preferred the way the scheduling looked on the website/client interface - but we are now considering going ahead with Acuity if our syncing/payment portal issues continue.
Vendor Response
Nikki, thank you for taking the time to leave us your feedback. Sorry that things haven't gone the way you expected. Our helpful support team are available if you have any questions.
Replied June 2022
Richard
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2020
The customer support is horrible.
While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.
PROSAs long as you are just booking a regular appointment, and nothing goes wrong, it works great.
CONSIf you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.
Keri
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2022
Came highly recommended
I’ve been ver pleased so far! It does exactly what we need.
PROSIt’s functionality is exactly what we need. I particularly like the ability to have a combined booking page but control the flow of appointments to different staff as well as the calendar integrations.
CONSIt’s robust and that’s a good thing but there’s a bit of a learning curve to figure out where to find what things. I could see that being challenging to anyone who struggles with new platforms.
Reasons for switching to OnceHub
None of us like acuity as much- it doesn’t feel intuitive. Calendly is great and works with Kajabi but didn’t seem to have the level of features we needed. Ultimately, ScheduleOnce/ OnceHub came highly recommended by successful entrepreneurs in the field.
Vendor Response
Thank you Keri for your review. We hope you'll "pay it forward" and recommend our platform to others. We also hope you'll like the enhancements we're releasing next week which we expect will shorten the learning curve you mentioned.
Replied October 2022
Madeline
Education Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Looking forward to using Oncehub
[SENSITIVE CONTENT] has been quite helpful in getting our team set up with Oncehub. He has problem solved and offered solutions to meet the needs of our team.
PROSIt has a clean aesthetic and user-friendly experience that students seem to appreciate. We were recommended this product by our colleagues in another department who were quite pleased with it.
CONSI would like to be able to share PDF documents back and forth.
Reasons for switching to OnceHub
Waitwhile had many problems, the platform did not function correctly, emails were not sent out properly, data was being lost and would dissappear sporadically, customer service said it was our fault and were unable to remedy the situation. Their engineers could not figure out why the product was not functioning properly.
Vendor Response
Thank you for the feedback, Madeline!
Replied July 2022
David
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Love ScheduleOnce
Really user friendly and feature packed solution.
PROSRight balance between all the important features (practicality) and ease of use (usability).
CONSIt would be good if the not yet accepted scheduling requests would not be allowed for the same time slot.
Reason for choosing OnceHub
The right balance between price, features and user friendlyness.
Reasons for switching to OnceHub
Lack of user friendlyness for clients.
Vendor Response
Thanks for taking the time to leave us such kind words, David. All the best!
Replied June 2022
Johnathan
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Amazing product and solution
Talk to Support twice so far on issues just planning our way around but our overall experience is amazing
PROSWe have used many different online scheduling programs after coming across once hub we have found a golden goose. Highly recommend anyone that has not tried this program sign up today I will impress you.
CONSHad a few small technical issues but that was on our side not on once hub side
Reason for choosing OnceHub
Easier to use and a lot faster for booking appointments
Vendor Response
Thank you for the feedback, Johnathan!
Replied July 2022
Thea
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
ScheduleOnce review
I love schedule once. I've used several scheduling tools before, and this one is my favorite
PROSIt's so easy to use, didn't take me 15 minutes to learn it
CONSNONE! I like this app very much! Good job to y'all!
Reason for choosing OnceHub
It was on top of the list, and when I saw it, the learning curve was short!
Reasons for switching to OnceHub
I needed something that can cater to our required automation and with minimal cost
Vendor Response
Thank you, Thea. We appreciate you taking the time to leave us your feedback.
Replied March 2022
Donna Mae
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Loving The Time Saving Feature for Scheduling with Clients
Excellent. Especially your Chat Support.
PROSThe ease to set up and the flexibility to set up the time slots.
CONSI have yet to be disappointed with the software.
Reason for choosing OnceHub
Highly recommended by [SENSITIVE CONTENT] my mentor.
Vendor Response
Thank you, Donna Mae. We are so happy that you're happy with OnceHub.
Replied June 2022
James
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Occasional integration disconnects but otherwise great performance
I had used ScheduleOnce integrated with Outlook calendar for scheduling appointments and checking availability for about a year without problem. The website is simple to use and configure for users. Once setup, you have a custom URL that you can share with clients and potential clients alike. As long as you set your availability and fill your calendar with personal and business events as well, you can be sure SO will only display truly available times to your clients and prevent scheduling errors.
CONSAfter a year or so, SO began to allow clients to schedule calls at times my calendar had been marked busy. In addition to this, some scheduled calls would not appear on my Outlook calendar. After searching support and contacting support, it was suggested I uninstall and reinstall the desktop client application. This fixed it immediately but the issue returned again in the future. Support was fast to respond and suggested another technical fix which allowed it to refresh its connection. It was later explored by the support team and an update was issued which has since resolved the problem. It was a frustrating time during this period but SO's support was professional and helped resolve it in a reasonable amount of time.
Caroline
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
A company that works with constructive criticism and improves their functionality.
I have thoroughly enjoyed using ChatOnce and see that our clients and prospective clients are using it with ease too. We have snagged some clients using the bot and for that, we thank you.
PROSI like how we can be connected to potential clients. I think it aids in our credibility. Not only that, but since people are prone to having shorter attention spans, this software is the perfect segue for users to be confident in what services they are looking for. Quickly and on their accord. They get connected to a financial advisor effortlessly. My other favorite part of OnceHub is the customer support. When a website has a customer service chat function, it immediately makes me trust them that much more. Not only that, when they actually TAKE the suggestions you provide and improve their services from the feedback, that is a company I will recommend for years to come. The reps are kind, attentive and knowledgeable. They also guide you through issues instead of only sending out Community Help Forums.
CONSI suppose what I like least is that my team has suggestions on how to improve our individual needs, but you can't really get too creative by individuality. Where some team members may need specific time slots per day and break periods between meetings, the directions on how to do something like that aren't the easiest to navigate (if they are even available at all). That's me being nitpicky though.
Vendor Response
Thanks for taking the time to leave your feedback, Caroline. All the best!
Replied March 2022
Jenn
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
User-friendly and professional
I've been a long-time user of ScheduleOnce and have found it easy to use and really appreciate the extra level of support that has been implemented over the years. The Live Chat support feature has been very helpful in overcoming any challenges in a quick and convenient way.
PROSThis software is very user-friendly for the end-user and has a very professional look which is why I chose it over other options with comparable features.
CONSNot being able to reschedule appointments on the spot within the software and having to send the end-user an email that relies on them taking action instead of being able to do it while in the moment.
Reasons for switching to OnceHub
It was not as professional looking and at the time it did not directly integrate with Infusionsoft/Keap
Vendor Response
Thank you for leaving us your feedback, Jenn. We hope to continue improving and offering support to you and your business well into the future.
Replied June 2022
Sally
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Love it - and clients love it
I love this scheduler from first sight. Use if for a few years now. I was afraid clients wouldn't like it, and would still want to call me for scheduling. Mistake! They love it. Use it all the time. They like the freedom of seeing all the options and choosing. It's easy and fast for them to use. They use it both for scheduling and for rescheduling. I did take me a few hours to set it up perfectly (lots of this time was making sure my Google Calendar was all defined well, and all the meetings were in the right length). but the minute i got it up and running, i never had to deal with it any more. it just works perfectly.
PROSSimple and fast for clients. Works well on mobile phones. Very pretty GUI.
CONSFor getting automatic bookings (without me having to confirm them), or for people to book a whole series of sessions, I would have to pay much more. So I don't use these options, but would like to.
Bodhi
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Scheduling Software for a Small Business
Excellent! Everything is automated and our clients get a 24-hour reminder and a 1-hour reminder, so it keeps them accountable without us lifting a finger.
PROSIt covers all the bases we need for our personal training business. We were able to create templates for private, semi-private and pair sessions.
CONSThe setup was a bit challenging for me, but customer support was always there guiding me through each step until everything ran smoothly.
Reason for choosing OnceHub
I don't remember the details, but OnceHub ticked all the boxes we needed to be ticked.
Vendor Response
Thank you so much for taking the time to leave your feedback, Bodhi! Your kind words have been passed on to our awesome support team.
Replied January 2022
Angela
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Intuitive for Customers
Makes it easy for my customers to schedule a call. Sends reminders. Backend is complicated. Customer support sends canned responses sometimes that don't address the questions asked.
PROSIt's easy for customers to book calls with me
CONSComplicated back-end makes it hard to know how to get set up.
Reason for choosing OnceHub
Recommendation by colleague
Reasons for switching to OnceHub
Recommendation
Derk
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
Very easy product to increase ease of calendar management
Integrates well with both outlook and MS Teams, easily allows me to set reoccurring availability, and allows for multiple booking pages tailored to audience
CONSoccasionally with updates calendars get disconnected
Vendor Response
Derk, thank you for taking the time to leave your feedback. We hope to continue to add value to your business and save you precious time!
Replied June 2022
Sam
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2016
Game-Changer
ScheduleOnce has been a game-changer for our business. We are in the internet marketing space and use it for inbound appointments. Their product is incredible, and their service is just as good. We do approximately 300+ bookings a month on multiple booking pages. The only thing I wish they had is an "app" because we travel a lot and would love to make changes on the fly. They are mobile-enabled, but an app would take it to the next level. Let me be very clear...there is NO OTHER scheduling tool you should be using. We've tried them on and you get what you pay for with ScheduleOnce.
PROSEverything
CONSNo App
Jay
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Great scheduling software
Great
PROSI like the ability to have several calendars lined up, the integrations and the ease of use
CONSI would like the ability to manually schedule outside of the availability without having to make a separate user/email/google calendar
Vendor Response
Thank you for the feedback, Jay!
Replied July 2022
Dawn
Professional Training & Coaching, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
ScheduleOnce - powerful and integrates with Zoom
ScheduleOnce has saved me a step in needing to separately set up a Zoom meeting for a client or prospect call. Because of this integration, I'm using ScheduleOnce instead of the in-house calendar program in my CRM.
PROSThe fact that clients and prospects can schedule easily is, of course, a plus, but the fact that it automatically integrates with Zoom is what makes it a necessity for our company.
CONSIt's not as easy to use and find where to edit things as I'd like. I usually have to fumble around for a few minutes if it's been a while since I've been in the interface.
Reason for choosing OnceHub
ScheduleOnce was recommended by my website designer, and I liked the user experience.
Angela
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Angela
Excellent
PROSScheduling is automated and easy
CONSI am on the old plan - not easy to figure out what I have compared to the new plan
Vendor Response
Thank you, Angela.
Replied July 2022
Priscille
Management Consulting, 1 employee
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
OnceHub - lead acceleration software that saves time
ScheduleOnce is easy to navigate and understand for scheduling of both individual and public events, with the ability to not only capture and schedule leads, but also track and trace correspondence and feedback. Integration with i.e. Google calendar and other meeting platforms is further convenient and efficient when scheduling. The online support is fast, efficient and specific to address the challenge - without trying to convince you to expand on what you currently use. Support feedback was honest and alternatives suggested when there was no straightforward solution - appreciated.
CONSGetting to know the Events Type and Booking Form - and how they are linked can be tricky at first.
Vendor Response
Thanks for taking the time to leave your feedback, Priscille. All the best!
Replied June 2022
Gabrielle
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Does the Job well, a few hiccups but usually easily fixed or solved
Overall positive - we aren't thinking of switching anytime soon
PROSLove the support on this platform - they've always been quick to answer questions or offer solutions. In terms of booking and scheduling we love the ability to separate event types into different booking pages
CONSThe user interface can be a bit clunky in the backend. If you don't know what you're looking for then it's hard to see how the events, booking pages, etc all fit together and where the settings need to be adjusted.
Reason for choosing OnceHub
Price and ability to group event types together into booking pages
Vendor Response
Thank you, Gabrielle.
Replied July 2022
David
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
makes booking easy!
big time saver!
PROSI use this for phone appointments and podcast interviews. Had made scheduling easy because, as the name says, you only have to schedule once -- no more going back and forth. Have used similar services and this is the one I like best. Integrates well with calendars to make sure you don't get double-booked!
CONSPretty good as is! Would love an option to be able to get as many add-on calendars as needed, not just package deals.
Robert
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed August 2018
Schedule It Once!
My overall experience with ScheduleOnce is smooth and stress free. It is easy to set up even if you are not handy with technology.
PROSQuick and easy scheduling that is automated so I’m not chasing down clients with missed phone calls, text messages or emails just to make an appointment. This saves me time and prevents leads from going cold. I get updated in my email and by text when a new appt schedules. I can schedule many types of appts on the same page. It links directly to my google calendar.
CONSAdding multiple coaches to my scheduler requires same price as administrator user.