--- title: "ServiceMax Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceMax. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceMax is a good fit for you!" source_url: "https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [ServiceMax](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/) / ServiceMax Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/) Reviews # ServiceMax User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 43 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 20 reviews (47%) - 4 stars: 18 reviews (42%) - 3 stars: 4 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. - We integrated service max with Salesforce and this works well. ### Most mentioned cons - I find the current process clunky. ## ServiceMax customer reviews Showing reviews 1-25 of 43 (page 1). ### A great tool for long term quality work - Overall rating: 5/5 - Reviewer: Bianca M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered ServiceMax replaces a "fix it when it breaks" mindset for a proactive, audit-ready approach. It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The traceability of tasks is a standout feature for anyone in the engineering industry. It provides a full, timestamped trail for every task/ issue in the asset, showing exactly who worked on what part and when. #### Cons Navigating through multiple screens just to close out a simple task or update a status can be frustrating for technicians who just want to get the job done and move on. --- ### Best Tool for Field service Operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I have a total of 3 years experience in Servicemax #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items. #### Cons Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those --- ### ServiceMax - Really? Isn't it Time to Give Up? - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a horrible experience and a lot of their tenured leaders have left over the past couple months. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros * I enjoyed using ServiceMax when they were backed by General Electric (GE). * ServiceMax is compliant and works which is always a plus. #### Cons * ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company. * ServiceMax is clunky and moves at the pace of molasses. --- ### ServiceMax Review - Overall rating: 5/5 - Reviewer: Casey P. - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic. #### Cons ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated. --- ### My Servicemax Review - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO. #### Cons I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky. --- ### ServiceMax fair review - Overall rating: 5/5 - Reviewer: Shelby G. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout. #### Cons We had multiple issues with the dispatch console which have led to periods of downtime --- ### Flexible and easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org. #### Cons The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues --- ### Perfect for our Field Service Engineers - Overall rating: 5/5 - Reviewer: Jill M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time. #### Cons If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current. --- ### Highly Customizable Has Pros and Cons - Overall rating: 4/5 - Reviewer: Anthony P. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros Being built on Salesforce platform means there's lots of developers available to customize the solution #### Cons Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix. --- ### ServiceMax Tranforms The Field Service Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field. #### Cons The timesheet management module was not very robust and had intermittent issues. It can be improved for better user experience. --- ### Excellent Product & Team of Trainers - Overall rating: 5/5 - Reviewer: Kathryn H. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great software for service - Overall rating: 5/5 - Reviewer: Becky L. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support and professional services #### Cons expense --- ### Nice Application - Overall rating: 4/5 - Reviewer: Mahesh D. - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Fantastic - Overall rating: 5/5 - Reviewer: Quinn P. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best product out there. I would recommend to everyone. It is something that I wish everyone could try. #### Cons I wouldn’t really have any. I have not experienced anything close to be considered a “con” — it is very user friendly --- ### ServiceMax Review - Overall rating: 4/5 - Reviewer: Chelsey S. - Industry: Consumer Services - Product usage: Used unspecified for less than 6 months - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4/5 #### Pros Very user-friendly software, clear and easy to navigate. Extremely efficient. #### Cons Has frozen during use a few times, but nothing much other than that. --- ### Ran the service business quite nicely - Overall rating: 4/5 - Reviewer: Greg B. - Verified reviewer: Yes - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process. #### Cons The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes. --- ### (Former User) ServiceMax will cost you more to access features. - Overall rating: 4/5 - Reviewer: April L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform. #### Cons The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky. --- ### Very user friendly and the options for data management is good - Overall rating: 5/5 - Reviewer: Lori W. - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them. #### Cons The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited. --- ### ServiceMax has helped us to keep our parts inventory accurate and track our customer experience - Overall rating: 4/5 - Reviewer: Ronald C. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs. #### Cons Reports. The way the system is set up it can be hard to impossible to get all of the information we need on one report. Exporting to Excel and reworking the data is not a good option although it can be done. --- ### ServiceMax - Overall rating: 5/5 - Reviewer: Desirae S. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full-service suite for the field service industry. #### Cons The application is intensely complex. --- ### Best Software for Field Service on Salesforce Ecosystem - Overall rating: 5/5 - Reviewer: Naveen V. - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mobile Apps. Real time and Offline capabilities. Best field service app on Salesforce. --- ### Servicemax is one of the top most Field service engineering application which we can install and use - Overall rating: 4/5 - Reviewer: Mahesh D. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to configure and easy to customize on top of standard behavior. Lot knowledge base is available for use. #### Cons Troubleshooting some of the issues are tough as we will not have their internal managed code and needs to depend on their customer support. --- ### Lots of clicking - Overall rating: 4/5 - Reviewer: Andrei H. - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software. Large learning curve, but once you get through that it's capabilities are large. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward. #### Cons Lots of navigating needed. Too much clicking to find what you're looking for. Would be nice to see a list of navigation options per customer. --- ### Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers. - Overall rating: 3/5 - Reviewer: Frankie A. - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exercise the brain cells and learn a another programming platform. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help. #### Cons Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment. --- ### Best tool for Product Contacts and Service - Overall rating: 4/5 - Reviewer: Pallavi T. - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts. #### Cons Some of the customization/configurations all locked for the User, have to implement them manually overriding the standard functionality ## More reviews [Next reviews](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/reviews/?page=2) --- ServiceMax Reviews, Pros and Cons - 2026 Software Advice