About Setster

Setster is a cloud-based appointment scheduling solution which caters to businesses of all sizes across various industries such as retail, education, construction and advertising. Key features enable users to schedule bookings and sync them with calendars, accept payments, manage staff and create custom notifications. Setster enables managers to add holidays and staff leave to calendars. Custom rules can be set for sending notifications to clients prior to various appointment types. The solution allows businesses to schedule appointments in real time for multiple locations. The scheduler also lets organizations set and define buffer times for appointments. Setster lets managers customize and define when notifications should be delivered to customers and team m...
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Setster User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 86 reviews

Michael

Company size: 11-50 employees

Industry: Design

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

August 2017

Great, we utilize weekly for all aspects of our business. Really helps to keep us organized.

Structure, organization, data/statistics.

Pros

The statistics/data + ease of use... It's intuitive, detailed, & worth it! We utilize for all of our scheduling needs & it really has a big impact on our local showrooms. Customers rave about how easy the software is to use & we have loved our experience with the platform for years! Highly recommend it.

Cons

Not much... maybe the ability to tailor the software further for specialty needs. Allowing for more custom needs, wants within the software/dashboard.

User Profile

Alexandra

Verified reviewer

Industry: Fine Art

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

February 2018

Took a bit of time to get used to the new format, but it's grown on me!

scheduling.

Pros

It is the number one way for me to have clients schedule meetings. I give them a login, and then they simply mark down the time and date they want to participate in an event. They sign up at they're leisure, which makes managing it even easier for me!

Cons

Setster is still incapable of allowing me to have multiple events that can be signed up for simultaneously. I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event. It also adds an element of unnecessary pressure, so that both A and B are ready to go when I need them.

Response from Setster

Thanks Alexandra for the honest feedback. We add features all the time and though we cant be certain this will be available any time soon, it helps us understand what's needed.

Replied February 2018

Jose

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

September 2017

Automated on scheduling side, bit more on accepting side...

Ease of automating appointments on the scheduling side.

Pros

Automation on the scheduling side makes it easy for the clients. Ability to customize time slots makes it easy to manipulate a schedule for lunches breaks and holidays.

Cons

Sometimes glitches cause double bookings. Time zone fields sometimes confuse clients. Also Accepting each appointment tedious if large quantity. There's confusion with "Appointment has Changed" mostly cause we have to cancel the old appointment manually on our end . Finally sometimes there's appointments with no reminder or confirmation from time to time.

Matthew

Company size: 11-50 employees

Industry: Music

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2017

Been using and making suggestions since Beta. Excellent idea, gives me edge over local competition

Pros

Lots of features and customizations. Has brought in several hundreds of clients through the doors over the past couple of years all without lifting a finger or answering a phone call or trying to reach out. Love the bios and profiles and app has improved quite a bit.

Cons

Calendar doesn't function well, never used it but would be nice to show only Setster appointments instead of all appointments. Also no way to import availability from another software. Have not seen a release with new features/bug fixes in at least a year.

Ryan

Company size: 2-10 employees

Industry: Alternative Medicine

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

October 2017

Customer service keeps me coming back but some of the features are very frustrating

Less time on the phone. Clients like the control. Web based scheduling.

Pros

The look and widgets that make it easy. Customer service is excellent and I have always been pleased even when an issue is not completely resolved.

Cons

The lack of live phone and e-mail inks in dashboard, the lack of an easily accessable list of clients appointments, the mobile scheduling is not easy to use and looks nothing like your product its confusing and throws most of my clients off so that I have to do extra work to make it right for them,

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