Setster Software
About Setster
Setster is a cloud-based appointment scheduling solution which caters to businesses of all sizes across various industries such as retail, education, construction and advertising. Key features enable users to schedule bookings and sync them with calendars, accept payments, manage staff and create custom notifications.
Setster enables managers to add holidays and staff leave to calendars. Custom rules can be set for sending notifications to clients prior to various appointment types. The solution allows businesses to schedule appointments in real time for multiple locations. The scheduler also lets organizations set and define buffer times for appointments.
Setster lets managers customize and define when notifications should be delivered to customers and team m...
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Setster User Reviews
OVERALL RATING
Showing 1 - 5 of 86 reviews
Michael
Company size: 11-50 employees
Industry: Design
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2017
Great, we utilize weekly for all aspects of our business. Really helps to keep us organized.
Structure, organization, data/statistics.
Pros
The statistics/data + ease of use... It's intuitive, detailed, & worth it! We utilize for all of our scheduling needs & it really has a big impact on our local showrooms. Customers rave about how easy the software is to use & we have loved our experience with the platform for years! Highly recommend it.
Cons
Not much... maybe the ability to tailor the software further for specialty needs. Allowing for more custom needs, wants within the software/dashboard.
Alexandra
Verified reviewer
Industry: Fine Art
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Took a bit of time to get used to the new format, but it's grown on me!
scheduling.
Pros
It is the number one way for me to have clients schedule meetings. I give them a login, and then they simply mark down the time and date they want to participate in an event. They sign up at they're leisure, which makes managing it even easier for me!
Cons
Setster is still incapable of allowing me to have multiple events that can be signed up for simultaneously. I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event. It also adds an element of unnecessary pressure, so that both A and B are ready to go when I need them.
Response from Setster
Thanks Alexandra for the honest feedback. We add features all the time and though we cant be certain this will be available any time soon, it helps us understand what's needed.
Replied February 2018
Jose
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2017
Automated on scheduling side, bit more on accepting side...
Ease of automating appointments on the scheduling side.
Pros
Automation on the scheduling side makes it easy for the clients. Ability to customize time slots makes it easy to manipulate a schedule for lunches breaks and holidays.
Cons
Sometimes glitches cause double bookings. Time zone fields sometimes confuse clients. Also Accepting each appointment tedious if large quantity. There's confusion with "Appointment has Changed" mostly cause we have to cancel the old appointment manually on our end . Finally sometimes there's appointments with no reminder or confirmation from time to time.
Matthew
Company size: 11-50 employees
Industry: Music
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2017
Been using and making suggestions since Beta. Excellent idea, gives me edge over local competition
Pros
Lots of features and customizations. Has brought in several hundreds of clients through the doors over the past couple of years all without lifting a finger or answering a phone call or trying to reach out. Love the bios and profiles and app has improved quite a bit.
Cons
Calendar doesn't function well, never used it but would be nice to show only Setster appointments instead of all appointments. Also no way to import availability from another software. Have not seen a release with new features/bug fixes in at least a year.
Ryan
Company size: 2-10 employees
Industry: Alternative Medicine
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2017
Customer service keeps me coming back but some of the features are very frustrating
Less time on the phone. Clients like the control. Web based scheduling.
Pros
The look and widgets that make it easy. Customer service is excellent and I have always been pleased even when an issue is not completely resolved.
Cons
The lack of live phone and e-mail inks in dashboard, the lack of an easily accessable list of clients appointments, the mobile scheduling is not easy to use and looks nothing like your product its confusing and throws most of my clients off so that I have to do extra work to make it right for them,
