The process of scheduling an appointment is very easy for our clients to use. And the email that get sent out to the client and to our staff are key to helping everyone keep track of appointments.

The web interface will sometimes not load if the web page is kept open too long. You can fill out many fields but once you hit submit it just doesn't do anything. It's a terrible bug.

Setster allows sufficient flexibility in setting schedules and customizing appointment verification. The customer service, on the rare occasion that something goes wrong, has been prompt and courteous in their responses.

Honestly, the thing I like least about Setster is a minor quibble. The length of website allowed for the organizations' website in the signature isn't long enough for our website, so since we don't have a phone number, we occasionally have to answer upset emails from students unable to get in contact with us.

The client side interface is intuitive and easy to use- it seems to operate seamlessly with our website

1. Unexpected bugs catches the team off guard and requires last minute scrambling- e.g. customer comes in with an email confirmation of the appointment but it doesn't show on Google Calendar. 2. The software is slower than the competitors when doing the same task with equal number of events/users. 3. when there are multiple users being displayed on the calendar, the interface is hard to read/use.

It helps us schedule and manage appointments for our new/existing customers to help them with implementing the software.

I really like that it will convert time for our customers and it is great at notifying both parties.

I wish it had more features. Specifically Salesforce integration would be massively helpful especially in our line of work

Client booking software

I have been using setster since 2012. It is helped me grow my business and so many ways. The best feature is that you can add online booking to your website. I would wake up and clients will have booked overnight. It streamlines the client booking process into one complete package.

Having a more easily accessible calendar to organize customer calls, notes, as well as to set times aside for specific customers has allowed my work flow to improve, as I have more preparation before each call, and I know when they are set. Even if I have to reschedule one, it is easy to do!

It allows customers to see what our openings are like, easily make appointments, and having the notes features allows them to notify us of what the topic of the call will be. It easily shows their times, information, and helps me to keep my calls well organized and in a timely matter so that setting up my designs and information before the call is easier versus having a customer call while I am in the middle of other work. It allows for better preparation, and set time to talk to customers as needed.

I have some cases where customers claim they cannot make an appointment even when the time is open, but this may be due to their end, not the software. I have been finding it to be very helpful in my line of work :)

Everything . I like it the software a lot. It's easy to use. Never have an issue. Always up and running. No complaints.

Nothing. Everything . I like it the software a lot. It's easy to use. Never have an issue. Always up and running. No complaints.

Easy to integrate into website. Mobile version works well and fast. Customers receive reminders. Easy to add providers.

Extracting customers information. That's the only feature I sometimes have an issue with. Other than that the software is great.

It books the appointments. It links to your company email. Sends reminders for appointments. It allows you to view everyone's appointments.

I can view other counselors appointments and available time. I like how it sends me an email reminder. I like how it links to Sales Force and gives you the exact time and date an interview has been booked.

There are times that you have to refresh the page so that the content can upload and save. I wish it would allow to default on a personal setting so that every time i open Setster I can see my appointments first.

The technology was built by veterans, but has fallen to stink with the management of current CEO.

Worst system integrator in the business. They hang onto old accomplishments and the founders sister is the CEO. She has no qualifications and it is very apparent in the company

See review

I love that I see any schedule changes immediately! It really helps keep my time organized. And I can Waze the address or call the client right from the appointment in my calender.

It's a bit hard to change a day of the week you have marked out as permanately unavailable to available as needed once in awhile.

Faster able to service clients appointment needs

customers are immediately serviced if I'm not available. I can block out times where I have appts. already scheduled

I still need to qualify clients even after they are scheduled. Distance isn't always considered when one the same day.

Customer support has been great and very timely! The u/x is very simple and straight forward and self-explanatory.

Gcalendar sync tends to lag. Can't set specific appointment types when during specific time intervals

No more phone tag! Set it and forget it. I love that I can preload the interface with boilerplate info that I would otherwise have to repeat constantly!

Doesn't always sync with my Google Calendar. People often succeed that signing up for hours that I have blocked out. I have to log in at Setster and refresh the calendar by hand.

Helps organize initial point-of-contact for our customer base; ability to make appointment is less daunting than calling hotline

Larger company, lots of users, each with multiple appointments daily...can be difficult to view everyone's schedules at once

Making it easier for our customers!!

Was very ease to learn and Easy to use on a daily basis:) Allows our customers to make appointments with us based on our availability... Love the ease of access to our calendars

Better serving our clients and integration with Salesforce.

Reliability of syncing with our outlook calendars to make time for appts available easily to clients. Allows us to meet clients where they are with the desired appointment time as opposed to having to pre-designated specific appointment times.

It doesn't do text message reminders for appointments! HUGE downside. Text messages improved our no show rate from 63% to 16% on a previous system and now that we switched to Setster and do not have texts, we're having to do manual texts.

Overall solid software. Used to make appointments with clients.

Great design. Easy to navigate. Once set up is done, appointment is easily synced with Google Calendar, Outlook Calendar, and iCal. Have a designated page in which you can use it as a website.

Sometimes button won't work. Customer support sucked.

I like that it's connected directly to my gCalendar, and that it automatically updates when I update through Setster. However, I wish that Setster updated when I change appointments through gCal.

It's hard to look at and read properly. All of my and my colleagues' appointments seem to mesh together and I have to search to really find what I'm looking for.

Everything in one place, including communications from the customer. Customer having access to what we have for them and being able to see what is still needed. Having the ability to go paperless so we do not have to maintain paper files

Customers being able to schedule appointments without filling out entire file and/or providing required documents

The thing I like best about the software is the ease of functionality and how easily it interfaces through Salesforce.

The thing I like least about the software is that the initial setup was a little bit confusing. Other than that, I do not have any complaints at this time.

From the second I started using setster I realized how easy the connectivity is and how friendly the UI is.

Nothing bad about it really. Since I've been using I've only had one issue, but it was resolved by logging back in. So not to bad at all.

I am able to have my availability run across a period of time without having to go in every week to change things. And others are able to see my availability without having to see my other appointments which may be personal.

Straight forward to use. I also had to modify my schedule and it was very easy to do. I am new to using product. I was offered assistance from our administrator. She went over the program quickly and it was so easy to use, that i no longer needed help to modify my schedule.

Quick and easy and it works well with my flow of work. Very simple to just open it up and make enter my details.

It would be nice if it could connect to my outlook schedule. Perhaps this is a possibility but I've not sorted it out yet.

I am able to make appointments with customers who sometimes are frustrated trying to figure out times we can meet. This software takes the problem out of my hands and is a great solution.

I am able to receive appointments with ease and customers have a simple time using it. The website looks very slick and clean.

I wish i could change the dates more easily so that I can essentially notify people of schedule changes.