Client online booking
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Fresha
Fresha, formerly Shedul, is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalities within a suite. The product caters to caters to the needs of hair and beauty salons, massage centers, spas and saunas, health clinics, gyms and trainers industry segments.
Fresha allows customers to book appointments online via browser app or mobile app. Fresha also allows users to send automated reminders or alerts to customers about appointments, events and offers. The activity dashboard allows users to keep track of the daily activities, such as booking dates, notifications and actions.
Fresha also offers retail manage...
1,210 Reviews of Fresha
Average User Ratings
Overall
4.92 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
December 2019
Vincent from Vincent Hair Passion
Verified Reviewer
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
The best
Pros
I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.
Cons
Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!
Reasons for Switching to Fresha
Treatwell is too expensive and has the 1st link on Google searching engine rating.
December 2020
David from DAVID JAMES.
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
LIGHTYEARS AHEAD OF THE COMPETITION
I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same
Pros
The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!
Cons
Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.
Reasons for Choosing Fresha
Features, innovation, cost, integration.
Reasons for Switching to Fresha
Mindbody was horrendous in nearly everyway, and on top of it, more expensive - which is laughable.
January 2020
Mary from The Refinery Barbershop and Men’s Day Spa
Verified Reviewer
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2020
Not Recommended if you want to receive your funds
Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.
Pros
Very easy and intuitive to implement and use on a daily basis.
Cons
Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.
Response from Shedul.com
Replied January 2020
Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback
December 2020
Rachel from Copper Tree Retreat
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Going Live with On Line Booking
Pros
The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding investment Fresha has brought our Company. The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.
Cons
We wish we would have launched Fresha Plus sooner.
Reasons for Choosing Fresha
Personalized customer service.
Reasons for Switching to Fresha
Fresha fit the needs of our Company perfectly. They personalize their help to fit the individual needs of our business and continue to expand and grow with new options and service.
March 2020
Emily from Love Living Holistics
Company Size: 2-10 employees
Industry: Alternative Medicine
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Fantastic!!
Loved it!
Pros
I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19.
Cons
I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades.
Reasons for Choosing Fresha
It was free at the time, clean look and easy to use.
Reasons for Switching to Fresha
MINDBODY kept raising their prices and for what I needed it simply wasn’t worth it. The software was also much harder to figure out and customer service was less accessible and less friendly.
