About Fresha

Fresha is the only subscription-free appointment booking software for beauty and wellness, catering to the needs of hair, nail and beauty salons, barbershops, massage centres, spas and saunas, health clinics and therapists. Everyone gets unlimited bookings, locations, team members and notifications. Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated texts, emails and the mobile app. Fresha has zero monthly fees with optional paid features, including card payment processing. ...

Fresha Pricing

Fresha offers free signup

Starting price: 

$0.01 one time

Free trial: 

Available

Free version: 

Available

Fresha calendar management

Fresha Reviews

Overall Rating

4.90

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Showing 1 - 5 of 1,279 reviews

User Profile

Vincent

Verified reviewer

Company size: 2-10 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

The best

Pros

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Cons

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Reasons for switching to Fresha

Treatwell is too expensive and has the 1st link on Google searching engine rating.

Carley

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Highly highly recommend fresha! Just try it out, you'll thank me later!

Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

Pros

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

Cons

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

Reasons for choosing Fresha

I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist.

Richard

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

October 2022

The system does not work well

Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too.

Pros

Fresha is affordable compared to many other similar systems.

Cons

The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha

Reasons for switching to Fresha

Fresha had Reserve With Google as an option

Emily

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Great Fresha Booking Software

Booking appointments, contacting customers, sending out marketing messages, keeping track of daily sales. Analysing our sales totals at the end of the month with reports. Checking staff sales and commissions. It is a system which covers all the basic booking requirements of the salon with much more including a payment system.

Pros

It is so easy to use and it helps us to know at a glance what's going on in the day. The staff can login and see what's going on in their day and the little notes at the bottom mean I can always leave a little note for them about a client or they can, or the client can when they book online. The easy features mean it's not too time consuming to book a client, especially if you have them on the end of the phone, you can quickly take their details and before you know it, they have their booking confirmation in their inbox. I like the additional features like upselling and memberships which our clients take advantage of regularly.

Cons

It's all pretty good really, hard to fault, they always listen to customer feedback and help you out if you're stuck. I think it might be good to have an easier way of selecting customers who haven't been for a while to send out a marketing message just to those specific people. Maybe looking at what treatments they had so we can be more specific in our message. Also what might help is easier folders on the inventory, to store your products, something we are looking to increase.

Michael

Company size: 1 employee

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Ideal Booking and Payment for small business

Client payments and booking appointments is now a breeze, their support/onboarding has been engaging and helpful. The 'pay as you go' model is ideal for a small business starting out, but powerful for those already going full steam

Pros

Amazingly straightforward to set up and start using, many advanced features for scheduling and payment transactions

Cons

Not yet syncing with my google calendar, this is important to avoid scheduling conflicts

Reasons for switching to Fresha

Square Appointments didn't allow for forms customisation that I needed, and the user interface was very confusing, somewhat of a labyrinth.

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