Fresha
About Fresha
Awards and Recognition
Fresha Pricing
Fresha offers free signup
Free trial:
Available
Free version:
Available

Most Helpful Reviews for Fresha
1 - 5 of 1,374 Reviews
Phoebe
1 employee
Used unspecified
OVERALL RATING:
4
Reviewed July 2023
affordable, easy to use and helpful.
Mark
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
A great experience so far...
We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.
CONSNew features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.
Reasons for switching to Fresha
Booker has a lot of great features that aren't available outside the USA / Canada and often when there are newly released features they are designed for the US regardless of the market (e.g. making State or Zip codes a required field for non-US customers). The mobile experience (a dedicated app) for us as therapists was excellent, but for our customers wanting appointments, it was an antiquated mobile site that was not user friendly.
olga
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great choice for small business owners
did not regret a day of using it.
PROSAffordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.
CONSThe future of charging can be improved.
Reason for choosing Fresha
It's very affordable and easy to use, and the customer service is knowledgeable, happy to help!will highly recommend
Reasons for switching to Fresha
The processing fees were too expensive and Clover just kept increasing the fees. Also adding some other additional charges, which did not make any sense to us.
Paulina Jolanta
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Scam!!!!
A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!
PROSNothing nothing nothing nothing at all!!!!!
CONSReally bad customer service and rude !!!!!!
Reasons for switching to Fresha
Because fresha was cheaper but it’s a liar and scam!
Carly
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2022
A nightmare transition
It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.
PROSI was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.
CONSWe are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].
Reason for choosing Fresha
I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.
Reasons for switching to Fresha
Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.