ShiftCare
About ShiftCare
ShiftCare Pricing
Starting price:
A$9.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ShiftCare
1 - 5 of 96 Reviews
Paula
Verified reviewer
Hospital & Health Care, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
It the pick of the lot
Easy to learn to use and teach staff.
PROSI found it all very user friendly and easy to learn how to use. Customer support has been excellent.
CONSI would have preferred if it had forms also so we could do service agreements in here.
Reason for choosing ShiftCare
Brevity was way too clunky - I did like that it has service agreements in it, but otherwise it was way harder to use then shiftcare.
Vendor Response
Hi Paula, Thank you so much for taking the time to leave a positive review, we really appreciate it! We pride ourselves on being easy to use and on our great customer support! Thanks again!
Replied August 2023
Melissa
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Best decision we made!
After having headache after headache with our last software, I finally found Shiftcare and it was the answer to all of our problems! Shiftcare and it's team, were everything that we needed, from customer service excellence to software proficiency! Sometimes we all dread change but this was by far the best change we have had yet! Thank you to the team for making the transition smooth and effortless!
PROSShiftcare was by far, the best decision we made! It not only cut my costs to a fraction of the last company but the customer service is amazing and the software is seamless!
CONSI really have no complaints, and any requests for features I would like, are being worked on by the team! They have been very attentive and understanding!
Reason for choosing ShiftCare
The price and customer service was better than competition.
Reasons for switching to ShiftCare
The other company had less than average customer service. The other company erroneously charged me plus required me to provide them with a card to charge monthly though never providing me with a detailed invoice ahead of time. They would provide one if I asked. The other company charged me per client which became very expensive and when I asked for a lower price, they gave a very small discount per client which did not amount to a reasonable deal. When I discussed all of my concerns the customer satisfaction specialist raised his voice and attempted to argue with me. Honestly, it was a very stressful situation that I am glad to have behind me. Shiftcare is 100% different and better because of it.
Vendor Response
Hi Melissa, Thank you very much for your kind and positive review. We're so glad to hear you love our software and that your experience with our customer service team has been amazing. They are a great team who work very hard to help our customers. Very happy to hear you have no complaints and you are enjoying our software. If you ever have any issues, don' hesitate to reach out.
Replied December 2023
Thi
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A Great App
Once set up, it eases - scheduling and invoicing.
CONSNot enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation.
Reason for choosing ShiftCare
Option to rostering and invoicing. Both NDIS and Age Care.
Vendor Response
Hi Thi, thanks for taking the time to leave a review! We're happy to hear that ShiftCare has eased your scheduling and invoicing once set up. Your feedback on automation has been noted. Thank you for choosing ShiftCare, if you have any further feedback, feel free to reach out! We're here to help.
Replied June 2023
Kerri
Individual & Family Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
ShiftCare easy to use
I’m happy with the product. It’s easy to use and has all the functions I need to run my business.
PROSShiftCare is very easy to use. It has everything I need to successfully run my business
CONSThere are some applications that I am unsure of and would like more training on the product
Reason for choosing ShiftCare
I needed the scheduling function on shiftcare
Vendor Response
Hi Kerri, Thank you for your positive review, and we're glad to hear you find our software easy to use. We have a Youtube channel that has many tutorials showing how to use our features. If you would like any help please contact our amazing support team, at support@shiftcrae.com. they are always happy to help!
Replied February 2024
Aleesha
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best Product for Scheduling of Support Workers
RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly!
PROSThe price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze.
CONSNothing to report on this, myself and the team love it!
Reasons for switching to ShiftCare
Metcare (Umantec) was super expensive, had zero support, and the platform itself was really unreliable and time consuming to use. Would not recommend it to anyone. The people running it do not care about you at all just want your money.
Vendor Response
Hey Aleesha, Thank you for your positive review. We are pleased to hear that our software has helped you to manage compliance easily and our scheduling features have been very useful! If you ever have any issues, don't hesitate to reach out to our amazing customer service team, they are always happy to help!
Replied December 2023
