All ShiftCare Reviews

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User Profile

Paula

Verified reviewer

Hospital & Health Care, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

It the pick of the lot

Easy to learn to use and teach staff.

PROS

I found it all very user friendly and easy to learn how to use. Customer support has been excellent.

CONS

I would have preferred if it had forms also so we could do service agreements in here.

Reason for choosing ShiftCare

Brevity was way too clunky - I did like that it has service agreements in it, but otherwise it was way harder to use then shiftcare.

Vendor Response

Hi Paula, Thank you so much for taking the time to leave a positive review, we really appreciate it! We pride ourselves on being easy to use and on our great customer support! Thanks again!

Replied August 2023

Christine

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Best Database for shifts

Very happy, it has everything I was looking for. It is affordable Great staff Helps us to comply with NDIS audit

PROS

1. It is very easy to use for both admin (those you create and change shifts) as well as for staff (who uses the app from their phone). 2. It is linked to a GPS, so when workers clock on we can see where they were. This is so useful for auditing. 3. Shiftcare staff are very professional and always ready to help. I like that they are constantly improving the site. It is affordable and price can constantly change according to the number of staff we have We can share notes with other staff members so other healthcare involved can know about it the health condition of our common client

CONS

1. Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients). But. it might be just us, the way we are running the payments.

Reason for choosing ShiftCare

It is more specific for our field (NDIS). It allows to write progress notes (crucial) and to upload all the documents.

Reasons for switching to ShiftCare

CommCare was not as sophisticated and easy to use as ShiftCare. Also, we were looking for a system with GPS incorporated.

Vendor Response

Hi Christine, thank you for such a thorough review. It is great to hear of the value you're getting out of the software. I've also forwarded your 'cons' to the team :-)

Replied June 2022

Thi

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

A Great App

PROS

Once set up, it eases - scheduling and invoicing.

CONS

Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation.

Reason for choosing ShiftCare

Option to rostering and invoicing. Both NDIS and Age Care.

Vendor Response

Hi Thi, thanks for taking the time to leave a review! We're happy to hear that ShiftCare has eased your scheduling and invoicing once set up. Your feedback on automation has been noted. Thank you for choosing ShiftCare, if you have any further feedback, feel free to reach out! We're here to help.

Replied June 2023

Kiarra

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Amazing product - would recommend for NDIS and Aged Care providers

PROS

Easy use for staff. Staff can start and end their shift, put in any case notes and kms etc and it sends straight to accounts for payroll and billing.

CONS

Nothing to dislike about shift care, just wish my company found this app earlier!!

Reasons for switching to ShiftCare

Brevity was not secure and very complex to use.

Vendor Response

Hey Kiarra, thank you so much for taking the time to leave a positive review. We are glad ShiftCare works so well for your company!

Replied June 2023

Ros

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

ShiftCare is an easy to use and intuitive process.

Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need.

PROS

When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier.

CONS

It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens..

Reasons for switching to ShiftCare

They cancelled the product midway through our first contract year.

Vendor Response

Ros, thank you so much for taking the time to leave a review! We are really glad that you found the software easy to set up.

Replied July 2023

Vanessa

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Very happy!

Very positive. I believe it will save us a lot of time as a team.

PROS

The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too!

CONS

When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc.

Reason for choosing ShiftCare

It offered more features that we were chasing for our current stage of business.

Reasons for switching to ShiftCare

Because ShiftCare offers more comprehensive features for what we do.

Vendor Response

Hi Vanessa, it's awesome to hear that you're happy with ShiftCare! We are always working on new features so let us know if you have any more ideas.

Replied July 2023

Cindy

Individual & Family Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

Shiftcare Review

Shiftcare is streamlining processes within our business to give us time to focus on providing great services to our disabled and elderly clients rather than wasting time on administrative activities

PROS

Its easy to keep staff and client documentation up to date.

CONS

There are no improvements that I can see are needed yet.

Reason for choosing ShiftCare

Other products had many technological down time complaints and costs were high.

Vendor Response

Hi Cindy! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive and that the software has helped you to focus on providing a great care service! If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help!

Replied October 2023

Tina

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

ShiftCare Review from CEO

PROS

Easy to use, Shiftcare themselves have great communication and customer service skills, Answered all my questions and were able to help us effectively take off

CONS

Nothing, its easy to use and great value for money

Reasons for switching to ShiftCare

Brevity had no policies around privacy control, they were expensive and no customer service or training provided even though we purchased it

Vendor Response

Hi Tina, thanks so much for taking the time to leave a positive review. We pride ourselves on our excellent customer service, so we are really pleased to hear they were so helpful!

Replied June 2023

Tracy

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Makes book work and scheduling easier

Scheduling is easier invoicing is great and it integrates well with other software such as xero.

PROS

What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home.

CONS

Sometimes, it doesn't allow change of addresses.

Reason for choosing ShiftCare

Userfriendly and ease of systems

Vendor Response

Hi Tracy. Thank you so much for your positive feedback! We're glad to hear it has made bookwork and scheduling easier for you. Your support is much appreciated.

Replied June 2023

User Profile

Pondai

Verified reviewer

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

- A Comprehensive Solution for Aged Care & NDIS Providers

PROS

One of the standout features of ShiftCare is its user-friendly interface. From the very beginning, the software was intuitive to navigate and easy to set up. This is crucial in our industry, where staff members may not have extensive technical backgrounds. The learning curve is minimal, allowing our team to quickly adapt to the platform

CONS

It can be difficult to navigate unless you ask for help

Vendor Response

Hi Pondai, we appreciate the time you took out of your busy day to leave this feedback! Thank you so much! Glad to hear your experience has been overall positive. Happy to be on this journey with you!

Replied October 2023

Hayden

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2022

Good product for the money you spend, major drawbacks but overall good quality.

It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like.

PROS

Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms.

CONS

Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero.

Reason for choosing ShiftCare

Pricing model

Vendor Response

Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve.

Replied August 2022

Daniel

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Great option for the mid tier organisations

Great platform that is user friendly and easy to integrate and train new staff.

PROS

Shiftcare helps to ensure the right staff to be allocated on time and to provide the highest quality service. The ability to read shift notes at the click of a button along with the Xero integration make invoicing and staff payments a breeze.

CONS

The transport kilometres being divided between participants living in a shared environment needs to be done manually when invoicing. Not a huge issue unless you have a large amount of SIL homes.

Reasons for switching to ShiftCare

Ability for growth

Fernando

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Excellent

Easy to use and practical accurate information

PROS

Product is easy to use . Integrated well with our business

CONS

more flexibility with invoicing and reporting

Reason for choosing ShiftCare

Cheaper and easier to sue and implement

Vendor Response

Thank you Fernando!

Replied June 2022

Adam

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great Service

Great

PROS

Ease of useFunctionalityGood ServiceTraining

CONS

It is a really good service I think maybe if it was 100% consistent it would be better.

Vendor Response

Hi Adam! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help!

Replied October 2023

Jade

Individual & Family Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

ShiftCare review from Employee/Support Worker Perspective

It’s been a fantastic resource for our support company, to streamline information about each shift and client details.

PROS

Shift care not only is a great rostering system with all your scheduled shifts clearly presented, but gives the employer the ability to add photos and documentation for each unique client, so that you have easy access to their important information at any time. I also really like that you can put in instructions for each shift, so my boss can communicate clearly if there are any routine changes, without having to text or email. It also comes up with the client’s home address and the notes will further outline where we need to pick them up from.

CONS

The notifications that say my “non-working day leave request” was declined when I never put in leave for that day - I just didn’t have a shift.

Vendor Response

Thanks Jade! Having followed the feedback regarding progress notes and client management, we're putting even more resources into making these features even better. Our team are also looking into the "non-working day leave request" issue.

Replied June 2022

Nilusha

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

A platform that makes it possible.

Great, makes my job easier. I can manage a multi location business without stress.

PROS

Shiftcare is a great software that does the overall management of rostering, progress noting, clocking in and out, staff timesheets and client billing and much more.

CONS

At times when you say for eg: archive a staff, it does not immediately do so, but it tends to refresh itself and update.

Reason for choosing ShiftCare

We had our IT browse for other similar products and ended up stating Shiftcare is the best for what we need.

Abdallah

Human Resources, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Shift care review

Amazing and easy.

PROS

How easy and timeless platform. I really liked the quick customer service support.

CONS

I wish there was an incident report template in the app it self.

Reason for choosing ShiftCare

I was doing everything manually which took me hours to do and finish.

Vendor Response

Hi Abdallah! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive.

Replied October 2023

Luke

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

You should choose ShiftCare

.

PROS

Ease of use, Easy to set up and implement

CONS

Nothing bad as of yet, Would be good to have a separate login/view for support coordinators

Reasons for switching to ShiftCare

Support was slow

Vendor Response

Hi Luke, Thank you so much for your positive review and feedback. We really appreciate it!

Replied August 2023

Carsten

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

The new system

PROS

The scheduling for staff is second to none

CONS

New to the system so no cons as of yet.

Reason for choosing ShiftCare

Cost and ease of use

Vendor Response

Really appreciate your review Carsten! Glad to hear it's been a positive experience so far.

Replied August 2023

Clover

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Shiftcare is AMAZING

one word EXCELLENT!

PROS

Ease of use simplistic style constant upgrades TEAM tech support

CONS

only minor issues like spell check and some mandatory fields - but the Shiftcare team are open to conversation and feedback for ongoing improvemnts.

Reason for choosing ShiftCare

cost-effective team responsiveness ease of use

David

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Shift Care Usage

quite pleasant overall

PROS

How user friendly it is. I barely have needed any support

CONS

the only con would be fixing minor bugs

Vendor Response

Hi David, Thank you so much for your positive review and feedback. We really appreciate it!

Replied October 2023

Sandra

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Performed well - affordable.

I would describe my overall experience as a win. My use of Shiftcare wasn't extensive, I do believe it was beneficial. The most important thing Shiftcare has to offer is a fair price. Ironically I would advise using a seperate billing solution or testing Shiftcares billing before making a decision. Problems solved: The need to manage all compontents of home health care. The need for affordability.

PROS

- Affordable/fair price. - Trustworthy company. - Features/feature quality. Scheduling is excellent. Clock in/out is well documented. - Practical layout. - Learn to use in a reasonable amount of time. - Complaints are heard and addressed.

CONS

- Billing feature is poor, causes time management to suffer. - Support experience not consistent. - Malfunctions -- minimally disruptive.

Bhargav

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Excellent & User friendly

PROS

Shiftcare is easy to use and very intuitive software. Scheduling is a breeze and the software is so fluid and easy to navigate

CONS

Need more functionality for home care package side including budgets and statements.

Nyree

Individual & Family Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

All encompassing CRM software for disability support services

Awesome!

PROS

Scheduling, invoicing, links to Xero, staff and participant document management, NDIS price guide links, shift notes

CONS

It doesn't sync staff mileage to their timesheet on Xero

Lauren

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Shiftcare is a great easy to use product

Its a great product that is easy to use and fantastic for communication and keeping up to date with what is going on with our clients.

PROS

it's fantastic that I can access my shifts while i'm out and about.

CONS

i wish i could make repetitive shifts and adjust my current shifts

Vendor Response

Hi Lauren, thank you so much for your lovely review! Glad that you have found it convenient and easy to use. We will take onboard your feedback regarding the shift roster capability, we are always working to improve the platform :-)

Replied October 2023

Showing 1 - 25 of 96 Reviews