About Shore Online Booking

Shore Online Booking is a cloud-based solution for small, midsize and large businesses. It caters to industries such as beauty, health, food service, sports, automotive, cleaning, coaching, training and crafts. It enables users to manage multiple appointments, customer relationships, create marketing campaigns and handle payment processing.

Features include online appointment booking through user’s website or social media platforms, automatic SMS and email reminders, notifications of appointment cancellation or rescheduling, data import from external sources and the ability to send personalized newsletters.

Shore Online Booking also offers cloud-based calendar synchronization, personally branded booking sites and financial management. It provide...


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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Shore Online Booking

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(23)

23

4 stars

(3)

3

3 stars

(2)

2

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

April 2018

Paul Andrew from FlyingFish.ie

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Fantastic service, brilliant features, great value!

I help clients by building and upgrading their websites. This is a fantastic booking solution at a price-point all my clients can afford that greatly enhances the service I provide.

Pros

Shore is brilliant value for money. It's a great product that is improving every week! Customer service has been fantastic in helping implement and to learn the Shore system, which is packed with features essential to any modern business requiring online booking.

Cons

Shore is lacking some features that many of its (admittedly pricier) competitors have, especially around detailed analytics or reviews integration. It can also take a while to get to grips with the many menus. Fortunately, their customer services has been A+ in helping us to get set up and there are new features and updates rolling out constantly.

Response from Shore

Replied May 2018

Hi Paul! Thank you so much for your positive feedback! We're glad to hear that you are happy with Shore our services. We are looking forward to continuing our successful business relationship! Kind regards, Your Shore Relations Team

July 2019

Josephine from Ahncademy

Company Size: 1 employee

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Smooth & Beautiful User Experience + User Interface

I used the free trial early in 2018 and tested it again just last month, and WOW there has been major upgrades to make it the easiest to use (in my opinion) booking software in the market for now. It's just missing 2 key features that are keeping me from making the jump over from Acuity. Shore's dashboard, menu, and overall navigation are very easy to use and doesn't require a high learning curve. The entire interface is quite beautifully arranged in a modern, clean way so it doesn't feel overloaded or cluttered for such a feature-rich software. It's got all the bells and whistles in a neat package that will be useful for most SMB owners. What I mean is: you don't need to buy digital marketing software and text (SMS) services, and whatever digital service you need to reach new audiences separately. Shore has the key functionalities of those features built into their system. I'm currently paying extra for digital marketing (ConvertKit) and text functionality (Twilio), which balloon my operating costs (their services are priced based on size of customer base; more customers = higher $ subscription). With Shore alone, you could probably easily save $50+/month (i.e., booking, digital marketing, SMS communication). Again, if/when Shore includes a class package option and allows customers to book multiple appointments at a time, I'm switching over.

Pros

-Clean, bright, and modern interface -Easy to navigate (easiest to use imo in the current market) -Email newsletter/marketing with tagging and segmentation tools -Customer database w/extra profile features -Text reminder function -AMAZING dashboard with reporting/insight tools for business analysis -Responsive client support

Cons

Two features that would make Shore the go-to booking software for me is: 1) to have a class package option, as many of my customers like to buy packages at a discounted price; and 2) to allow the customer to book more than 1 appointment at a time.

June 2018

Carl from Uppercut barbers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2018

waste of money. Very poor software and service. Using shore has made my life hell

Pros

Nothing to like other than our clients giving us another thing to talk about whilst in the barber chair

Cons

Where do I start? The practicality of the software is shocking. The fact that all I've ever asked for is for my clients to have a login on the app they designed for us so when they book an appointment they don't have to fill in there details every time is poor and they can't in a year and a half resolve the problem. Then there's the being able to have me and my colleague on different time slots. How hard is it to have one barber operating 20-minute slots and one 30 minute slots. Also after a year and half my account manager only just tells me how appointments can be canceled by the client after months of asking. Lastly, there's the shore app keeps kicking me and my colleague out so every time we go to check our appointments we have to log back in. Not good customer service neither I've requested on numerous occasions that things be organized better on my app and website with no luck in getting it right. All in all a complete waste of my time and money I had been better off using another provider like Booksy or cue junky. The only thing that would make me happy now is being compensated for my horrible experience so I can set up my booking service elsewhere

Response from Shore

Replied June 2018

Hello Mr. Allain, We would like to apologize and we're sorry to hear you're that your unsatisfied with our product and service. We always try to implement our customer's feature requests, but unfortunately it is not possible to realize every request immediately. We are still in contact with you regarding your issues with the Shore business app. Please contact us if you are still unhappy with your website or app and we'll try to find solutions as quick as possible. We're looking forward to hearing from you. Kind regards, Your Customer Relations Team

August 2020

Debbie from TotsCrops ltd

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Update

Positive. Gratitude.Supported. Productive. Looking forward to our future together. [SENSITIVE CONTENT HIDDEN] are fantastic.

Pros

I feel I worked with [SENSITIVE CONTENT HIDDEN] to make unique booking system in 2017. Shore team have continued to support, update, help us evolve our business and survive Covid19. Our team has grown over the years and Shore have made this possible.

Cons

Sometimes we’d like to customise areas, that are on the template.

September 2019

Sergio from Haircuts by Sergio

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Exceptional Product, Even Better Service

Pros

The software fits my needs, and I have never had any customer complaints regarding ease of use. I run a very busy private hairstyling business in NYC, and with customers paying $100 plus for men's​ haircuts, you can expect a very picky/particular clientele. With that said, everyone finds the system easy to use and book, even with multiple booking types.​ My representative, has been extremely accommodating. He was always quick to respond and is very knowledgable about the product. I couldn't ask for better customer service.

Cons

Nothing to add to this category, I am very pleased with the service.