About Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

115 Reviews of Square Appointments

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(81)

81

4 stars

(21)

21

3 stars

(12)

12

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 115 results

April 2019

Thomas from Sharp Eye Visuals

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Best way to schedule and keep track of appointments

Pros

I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

Cons

I currently like everything about this software.

February 2020

Heidi from Heath Chiropractic & Acupuncture

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Online Scheduling for Chiropractic Practice

Square appointments is great for my chiropractic practice. Online scheduling is convenient for my customers and my staff. The platform is very user friendly, and easy to set up. My customers love the option to schedule online and ability to modify their own appointments. Appointment reminders have reduced the number of missed appointments.

Pros

Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments.

Cons

It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays).

Reasons for Choosing Square Appointments

Price, reviews

October 2019

Lucille from Trs Lucy

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Easy All-In-One System

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Pros

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Cons

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Reasons for Choosing Square Appointments

The pricing of Square was optimal as well as their integrated payroll system for my team.

November 2016

Ren from QB

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2016

Promising but very limited

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

October 2019

Jennifer from Real Talk Therapy New Orleans LLC

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

October 2019

So Easy To Use, Business Generating

Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.

Pros

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

Cons

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

Reasons for Choosing Square Appointments

I actually just ultimately switched from Square appointments to simple practice, even though I had a fantastic experience with Square Appointments - because I had trouble with Square Point of Sale and the additional capabilities with Simple Practice were very helpful and desirable. If I had not had issues with Square POS I likely would not have switched. I would still recommend Square Appointments to other small businesses.