Square Appointments
About Square Appointments
Square Appointments Pricing
Individuals: Free/month, processing fees starting at 2.65% +10¢ per tap, dip, or swipe 2–5 Staff: $60/month, processing fees starting at 2.65% + 10¢ per tap, dip, or swipe 6–10 Staff: $110/month, processing fees starting at 2.65% +10¢ per tap, dip, or swipe 10+ Staff: Contact Us
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Square Appointments
1 - 5 of 181 Reviews
Carolyn
Consumer Services, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed February 2024
Square Appointments Review: Square Appointments Is An All In One Platform.
Rhonda
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2023
Very Useful
There are somethings we have to work around but we were able to make it work for our business.
PROSSquare schedules appointments, takes payments and keeps track of customers all in one place at no additional charge.
CONSIt took a while to figure out. Start and end time feature on the appointment would be great.When making an edit in the auto text feature, I noticed the customer gets the default message & not what I changed it too, which enables me to not be able to use that feature.
Daja
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Square is perfect for small businesses!
I love that I can integrate my google calendar with square. It’s amazing to have your days in one place! Square sends out reminders and confirmations which is amazing. My clients like the text message option. It goes right to their phone and all they have to do is look in their messages to check, no logins and passwords to worry about for them.
PROSI love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business!
CONSI don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact.
Reasons for switching to Square Appointments
Vagaro was too pricey, too complicated and had too many “rules”.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2023
Square has lost its grip on service
Although I was initially a loyal user of Square Appointments and had been using the platform since its launch, I ultimately made the difficult decision to switch to another service due to its limitations. While I appreciated the overall quality of the product, it was frustrating to encounter persistent issues that were not being resolved by the Square team. As a long-term customer who had generated millions of dollars of business for the company, I had hoped for more responsive and effective support from the software provider. Despite my loyalty, the unaddressed problems and limitations ultimately led me to explore other options.
PROSI can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go.
CONSThe limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement was another significant drawback, as it prevented me from reaching out to customers directly through the messaging feature. Instead, customers had to initiate communication, which could be inconvenient and time-consuming. Despite reporting these issues multiple times, they were not addressed, ultimately leading me to switch to another platform. One of the most significant downsides of this switch was losing the ability to send messages to my customers directly through the app, which meant that I had to use alternative methods such as phone calls or SMS. This was particularly challenging as I did not want my employees to use their personal cell numbers to contact customers.
Reason for choosing Square Appointments
Back in time, square had a device where one can charge the customer on the smartphone.
Jennifer
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2019
So Easy To Use, Business Generating
Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.
PROSI love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.
CONSIf you encounter a problem it can be very difficult to find the contact number for customer service through the square site.
Reason for choosing Square Appointments
I actually just ultimately switched from Square appointments to simple practice, even though I had a fantastic experience with Square Appointments - because I had trouble with Square Point of Sale and the additional capabilities with Simple Practice were very helpful and desirable. If I had not had issues with Square POS I likely would not have switched. I would still recommend Square Appointments to other small businesses.