All Textmagic Reviews
1-25 of 211 Reviews
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Nicolas Frichot
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
TextMagic: Communicate Directly With Your Audience
I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.
PROSI love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.
CONSI would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.
Ji
Writing and Editing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Extremely complete and customizable sms service, very user-friendly, great for small businesses!
The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim
PROSWe have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.
CONSThe incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.
Sean
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2023
Terrible Customer Service
Terrible. When errors happened the customer service took days to respond or did not respond at all
PROSWhen it worked, it was acceptable. The interface is easy to use.
CONSIt did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.
Reasons for switching to Textmagic
Because your customer service was garbage, and the product did not consistently work.
Vendor Response
Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier's spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts.
Replied January 2023
Nicole
Insurance, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Easy to Use!
TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.
PROSI appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.
CONSThis isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day?
Vendor Response
Thank you for sharing your feedback. It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here: https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/ We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.
Replied March 2019
Jim
Consumer Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
A feature rich and easy to manage SMS/MMS tool
Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it.
PROSAfter looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are: 1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more. 2. Sub Account Management 3. SMS and MMS options which enable us to send graphic content for promotional purposes 4. Reporting and audit features to monitor usage and customer responses
CONSThough the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time.
Reason for choosing Textmagic
Text Magic offered as many features that met our needs but appeared much easier to set up and roll out than the other options.
Ger
Verified reviewer
Computer Software
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very relyable software for sending SMS through e-mail, we endorse it to all our customers.
happy customers
PROSEasy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years
CONSIt would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.
David
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed November 2023
Buggy
cheap price, unlimited calls . support does respond fairly quickly
CONSbuggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2019
Perfect Addition to the Business!!
Love it!!! Best source to have in the business.
PROSThe software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.
CONSIt's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.
Vendor Response
Thank you for sharing your feedback. We will definitely consider implementing the described feature in the future. If you have any additional questions or requests, please send them to support@textmagic.com and we will gladly assist you further.
Replied January 2019
Roland
Verified reviewer
Consumer Services
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2018
A central TextMessaging platform that's as intuitive as it is powerful
A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.
PROSAfter growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.
CONSA few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.
Robin
Professional Training & Coaching, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great for building SMS Product Launches
Fabulous, I recommend it to anyone who asks about doing SMS Marketing.
PROSI’ve run several SMS driven product launches, specifically around my the release of my books. And it’s super important that the messages are sent out at very specific times, received and opened within a very short period of time during my launch sequence. TextMagic has been perfect for these launches, working well with Zapier ensuring my data is nicely synced and then delivering 200+ messages on time. Very happy!
CONSNothing, I’m very happy with Text Magic.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
LOVE LOVE LOVE this program
This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.
CONSThe whole program is paid for but only .04 cent a look up.
Sue
Verified reviewer
Public Relations and Communications, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
A Fast and Easy Way to Incorporate SMS Marketing Into Your Business
Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.
PROSI liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.
CONSWe were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.
Leah
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2019
DO NOT USE
All messages deleted, our number that we have had for 3 years deleted, no response from support
PROSAll messages deleted, our number that we have had for 3 years deleted, no response from support
CONSAll messages deleted, our number that we have had for 3 years deleted, no response from support
Vendor Response
We are sincerely sorry that your data was deleted. Again, we wish to assure you that your data was deleted by the person who logged into your account and was not the fault of TextMagic or its employees. We have also restored all the information that this situation caused you to lose. TextMagic can set up account permissions for you to avoid situations where data is accidentally deleted. If you need more help with this type of situation, please let us know via support@textmagic.com and we will be most happy to assist you.
Replied March 2019
Greg
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Works great - think the pricing is a bit on the high side.
Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.
CONSPrice & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.
Vendor Response
Thank you for taking the time to share your review. We highly value our customers and their feedback. Text message notifications are now working, thanks to our new desktop app. As long as you¿re signed in to the desktop app, you¿ll receive notifications. If you¿re using SMS Chat in your browser instead, just make sure you leave the tab open. You can create a template and add it with one click anywhere in the body of the message. Please contact our support line if you have any questions or feature requests.
Replied May 2018
Alan
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Textmagic has become an essential tool for running our business.
The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,
PROSIt allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.
CONSNothing at all. It does everything that we need. What more can we say without waffling!
Lorraine
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Easy to navigate and use
This is a great business tool in the new world of technology, everyone has a phone and communication is quick and easy.
PROSThe software is easy to use, you can monitor the cost of each text sent, easy to upload and delete contact information, you can see the history of texts sent and monitor the users.
CONSNo options for employees to reply. Sometimes adding pictures or files can be difficult
Steven
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Just totally perfect
Simple and easy to use, no issues. Low cost and very effective
PROSSimple and easy to use, no issues. Low cost and very effective
CONSSimple and easy to use, no issues. Low cost and very effective
Reason for choosing Textmagic
Simple and easy to use, no issues. Low cost and very effective
Andrew
Machinery, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Owner
We send messages; we get replays... in our email inbox. It is just fantastic.
PROSWe found it very easy to set up setting SMS by email from our workshop management software.
CONSNothing so far. Everything just works fine.
Reason for choosing Textmagic
So easy to implement.
Kayla
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
I have used other texting software, but this was by far the easiest to learn.
Increases the number of people I can contact in less time.
PROSI love how simple it is to import contacts and make lists for every category I need. I also love the ability to set up a text to be sent automatically on a day that you may not be in the office. The ability to make templates saves so much time too! Overall, I love this product and can't imagine one beating it.
CONSThe only thing I do not like is that it sends the texts in multiple text messages. I wish there was a way to increase the number of characters in one text. Sometimes when the receiver gets the message, it is out of order and can be hard to read.
Albert
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
TextMagic makes our service better!
excellent both in overall operation and customer service has been very good
PROSease of use and able to monitor user usage
CONSat times can be a little slow when submitting and receiving messages
Linda
Professional Training & Coaching, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2018
Easy to use - great way to keep in touch with clients
I'm not one to talk over the phone. I love technology for this. I give my clients to option to keep in touch by phone, email or text. Most clients prefer texting so this software gives me the opportunity to keep in touch with them.
PROSThe software is user friendly and it's a great way to keep in touch with clients. It's effective and easy to access.
CONSThere's nothing really that I dislike about the software. Again, it's a quick way to keep in touch with clients
Jaci
Farming, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
TextMagic works great
I don't have a co. cell phone, so can't send/receive text messages.....It is easy to use, & incoming messages also come in my email. Easy to send group messages. $$ well spent. Customers also like it.
PROSEasy to use - I like typing from my computer keyboard - I don't have to use my personal cell phone for work which means work is kept separate from my personal messages - My company didn't have to buy a new cell phone
CONSWish I could search for names easier - sometimes I know someone only by their company, not their name........
Jf
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
An Alternative to Texting
I despise texting so much that I have had the feature removed from my cell. Unfortunately, I'm in the minority; many people prefer to receive a text over answering a call. TextMagic provides a perfect solution.
PROSEasy to use, cost-effective and provides a character count.
CONSNo alert when you've run over character count. Contact listed by first name instead of last.
Luana
Human Resources, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Professional & reliable service
Whenever I have to liaise with Text magic, I always am treated individually and with respect, efficiency and professionalism. High ownership and very personable.
PROSEasy to use
CONSnothing
Lucy Oloumi
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed March 2019
textmagic sending appointment reminders
too many clicks back and forwards to list and compose and schedule
PROSI like the fact that my clients can respond
CONSsome of the features are a bit clunky I have a list of clients who I message every week and I feel that the service could be slicker in managing this type of use.