About TimeTap

TimeTap is a cloud-based appointment scheduling solution that caters to small and midsize businesses across various industries such as consulting, counselling, health care, financial services and more. Key features include recurring appointments, automated schedulings, interaction tracking, interview management and room booking management.

TimeTap’s client management module helps users to keep track of their clients’ preferences, add notes to a specific client’s profile and monitor progress of individual appointments over time. Users can also enter multiple standing appointments in the solution’s built-in scheduler at a given time, send email summaries of appointment dates and times and create repeating appointments for specific client...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

199 Reviews of TimeTap

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(128)

128

4 stars

(52)

52

3 stars

(18)

18

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 199 results

April 2018

Jennifer from SeekHealing

Verified Reviewer

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pros

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Response from TimeTap

Replied April 2018

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

March 2019

Weisenberg from Education Management

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great for scheduling appointments!

We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Response from TimeTap

Replied March 2019

Hi Wendy, We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value! Please let us know if there's anything we can do to help, Lucy

October 2018

Mike from Freewheel Bike

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2018

Bike fitting appointment challenges

I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Pros

sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Cons

Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Response from TimeTap

Replied December 2018

Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy

January 2018

Kathy from Ellia Communications

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Just what I needed, and more than I hoped

Pros

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Response from TimeTap

Replied February 2018

Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

May 2018

Joel from Six-Second-Résumés ( d.b.a Good Management Is Not, LLC)

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Pros

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Response from TimeTap

Replied July 2018

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.