

TimeTap Software
About TimeTap
TimeTap Pricing
STARTER: 1 Staff + 1 Location, Free PROFESSIONAL: 1 Staff + 1 Location, $24.95/mo 5 Staff + 5 Locations, $35.95/mo BUSINESS: 1 Staff + 1 Location, $44.95/mo 5 Staff + 5 Locations, $74.95/mo Enterprise plans also available.
Starting price:
$24.95 per month
Free trial:
Available
Free version:
Available
1 / 5





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Create a Custom Booking Site. Brand the page to meet your needs. Create a scheduling flow to book appointments for an individual or multiple staff and locations.
TimeTap User Reviews
OVERALL RATING
Showing 1 - 5 of 218 reviews

Jennifer
Verified reviewer
Industry: Mental Health Care
Time used: Less than 6 months
Review Source: Capterra
April 2018
A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.
Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.
Pros
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.
Cons
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Response from TimeTap
Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!
Replied April 2018
Rhonda
Company size: 2-10 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source: Capterra
June 2021
Review
great
Pros
allowing the client to schedule themselves
Cons
You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con
Reasons for choosing TimeTap
Financial Broker/Dealer Voya Financial has TimeTap approved
Mike
Company size: 11-50 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
October 2018
Bike fitting appointment challenges
I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.
Pros
sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)
Cons
Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Response from TimeTap
Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy
Replied December 2018
Daniel
Company size: 11-50 employees
Industry: Pharmaceuticals
Time used: Less than 2 years
Review Source: Capterra
April 2022
Software Support
Once, [ Sensitive Content ] got involved she worked diligently to make sure the unique scheduling problem was worked out. The TimeTap software had some limitations that she worked through to get it functioning to it's highest capacity. [ Sensitive Content ] your an asset to the company!
Pros
I worked with [ Sensitive Content ] in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.
Cons
TimeTap had some limitations that didn't allow me to schedule as I desired.

Tony
Verified reviewer
Company size: 2-10 employees
Industry: Staffing and Recruiting
Time used: Less than 12 months
Review Source: Capterra
September 2018
Overall GREAT, ease of use . . . not so much.
I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.
Pros
TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!
Cons
If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Response from TimeTap
Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.
Replied October 2018