About TimeTap


TimeTap is a cloud-based appointment scheduling solution that caters to small and midsize businesses across various industries such as consulting, counselling, health care, financial services and more. Key features include recurring appointments, automated schedulings, interaction tracking, interview management and room booking management.

TimeTap’s client management module helps users to keep track of their clients’ preferences, add notes to a specific client’s profile and monitor progress of individual appointments over time. Users can also enter multiple standing appointments in the solution’s built-in scheduler at a given time, send email summaries of appointment dates and times and create repeating appointments for specific clients.

Additionally, TimeTap offers users mobile applications for iOS and Android devices that help them to remotely manage their business operations. Services are offered on a per user per month basis.

Support to users is available via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

192 Reviews of TimeTap

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(123)

4 stars

(52)

3 stars

(16)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 192 reviews

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April 2018

Jennifer from SeekHealing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pros

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Response from TimeTap of ADDY SYSTEMS

Replied April 2018

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

December 2016

Craig from Z-Line Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Absolutely Incredible - Above and Beyond all the rest

I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business. PROS: WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts. CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them. AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is. THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon. EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80. CONS: Little hiccups here and there, but to be expected with such huge program. TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.

Response from TimeTap of ADDY SYSTEMS

Replied December 2016

Hey Craig, Wow! Thanks so much for taking the time to leave this detailed and eloquent review. We appreciate YOU with your feedback and helping us improve (and staying on top of us :). Great suggestions for other users who read your review as well --Yes, use our tech support to get onboarding help! Thanks again for taking the time to submit this. Lucy

July 2017

Jackie from JBLM Armed Forces Community Service

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Amazing support & customer service! Makes using and building out our appointment scheduler easy.

The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.

Pros

The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Cons

Not all features are intuitive; there is a learning curve to understand and administer the service/software.

Response from TimeTap of ADDY SYSTEMS

Replied July 2017

Hey Jackie, Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys! Lucy

March 2019

Weisenberg from Education Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great for scheduling appointments!

We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Response from TimeTap of ADDY SYSTEMS

Replied March 2019

Hi Wendy, We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value! Please let us know if there's anything we can do to help, Lucy

January 2018

Kathy from Ellia Communications

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Just what I needed, and more than I hoped

Pros

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Response from TimeTap of ADDY SYSTEMS

Replied February 2018

Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

May 2018

Joel from Six-Second-Résumés ( d.b.a Good Management Is Not, LLC)

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Pros

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Response from TimeTap of ADDY SYSTEMS

Replied July 2018

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

March 2019

Joy from Hui Huh Health

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

I LOVE TimeTap

I recommend this to everyone who asks me what type of scheduling software I use... literally.... everyone! My experience has been above and beyond what I could have asked for or envisioned for myself!

Pros

I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients.

Cons

I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap.

Response from TimeTap of ADDY SYSTEMS

Replied March 2019

Hi Joy, Thanks so much for your kind review! It makes us so happy to hear that you have had such a positive experience and that the transition from checkAppointments to TimeTap has gone over smoothly for you :-) Please let our support team know if there's ever anything we can help you with, Lucy

October 2018

Revée from Dr. Ray, ND: The People's Doctor

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Untitled

Overall, I like TimeTap and have had a good experience overall. I hope they continue to grow and add new functions to further streamline business operations for their clients.

Pros

The flexibility to create multiple locations and schedules to optimize scheduling for my various appointments available. No other software currently allows the level of customization that TimeTap gives it's clients.

Cons

I don't like when the PayPal andTimeTap interface sometimes errors when directing to the payment portal. I also wish TimeTap had a function where you can invoice for the deposit to be paid online by the patient when I have to schedule appointments manually and unable to collect payment at that time.

Response from TimeTap of ADDY SYSTEMS

Replied December 2018

Hi Revée, Thanks for taking the time to leave us this review. I'm glad that you've been able to take advantage of TimeTap's versatile customization options when it comes to locations and schedules. I'm sorry to hear that PayPal has been erroring out for you sometimes -- please write to us at support@timetap.com with details on what errors you've been seeing and we'd be happy to report that to our development team. Also, we have a ticket on implementing the pay deposit amount on invoice and I've added your information to that ticket so that when that gets developed we can notify you. Again, thanks for the review! Lucy

March 2019

Sonia from County of Riverside

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Excellent system for time management.

From the moment we signed up this product and its service team have been great to work with.

Pros

This system is so user friendly. Our employees are able to schedule there own appointments with very little difficulty. I love that it sends the confirmation emails and it reminds them either via email or text of their reminder so we have less no shows in our calendar. It has allowed us to manage our time more accurately and run reports for statistical purposes.

Cons

Everything is right for our business, we would highly recommend this to others.

Response from TimeTap of ADDY SYSTEMS

Replied March 2019

Hi Sonia, Wow! Thanks so much for taking the time to leave us this kind and thoughtful review. It means a lot to hear that we're benefiting your business and making meaningful contributions to your team's time management :-) If there's ever anything we can do to help, please feel free to reach out to our support team, Lucy

May 2018

Jon from Unique Sounds Entertainment

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I love this company! I have used them for the past 5 years and have had an amazing experience!

Pros

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Cons

Nothing that I can think of!

Response from TimeTap of ADDY SYSTEMS

Replied June 2018

Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida

December 2018

muna from NYU

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality